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Full Time Remote Customer Support Representative Jobs in Springfield, VA

Vector Security

Data Support Representative

Gainesville, VA · On-site +1

$16.75 - $21.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Data Support Representative! We offer great benefits, a competitive salary, and growth ... customers, and most of all, our team members Location: Gainesville, VA (hybrid) or US Remote The ...

ForgeFit

Remote Customer Service Specialist

Washington, DC · On-site +1

$19.25 - $25.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

InsuraTec

TeleSales Representative -Remote

Burke, VA · Remote

TeleSales Representative - Remote About Us InsuraTec Services Group is seeking driven and ... Customer Support: Deliver exceptional service by assisting clients with insurance-related questions ...

Maximus

CSR II Operations (Temporary, Remote)

VA · On-site +1

$16 - $21.75/hr

General information Job Posting Title CSR II Operations (Temporary, Remote) Date Tuesday, August 11, 2026 City Remote Country United States Working time Full-time Description & Requirements The OPM ...

Analyst1

Director of Customer Support Engineering

Washington, DC · On-site +1

$140K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Current or past DHS suitability or DoD clearance The US base salary for this full-time position ... Remote-First Culture * Flexible Time Off Policy * 401(k), Life Insurance, Pet Insurance, Pre-paid ...

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All JobsCustomer Support Representative JobsFull Time Remote Customer Support Representative JobsFull Time Remote Customer Support Representative Jobs in Springfield, VA

Full Time Remote Customer Support Representative information

See Springfield, VA salary details

$10

$19

$28

How much do full time remote customer support representative jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for full time remote customer support representative in Springfield, VA is $19.63, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $21.83 per hour, depending on experience, location, and employer.

What is the difference between Full Time Remote Customer Support Representative vs Full Time Remote Technical Support Specialist?

AspectFull Time Remote Customer Support RepresentativeFull Time Remote Technical Support Specialist
CredentialsCustomer service experience, communication skillsTechnical knowledge, troubleshooting skills, certifications (e.g., CompTIA)
Work EnvironmentHome office, customer interaction via phone, chat, emailHome office, technical issue resolution, often more specialized tools
Employer & Industry UsageCustomer service departments across various industriesIT, tech companies, software providers
Search & Comparison IntentUnderstanding roles, applying for customer support jobsTechnical troubleshooting, specialized support roles

While both roles are remote and involve assisting clients, the Customer Support Representative focuses on general customer inquiries and service, whereas the Technical Support Specialist handles technical issues requiring specific technical skills and certifications. Your choice depends on your technical expertise and career focus.

What are popular job titles related to Full Time Remote Customer Support Representative jobs in Springfield, VA?

For Full Time Remote Customer Support Representative jobs in Springfield, VA, the most frequently searched job titles are:

What job categories do people searching Full Time Remote Customer Support Representative jobs in Springfield, VA look for?

The top searched job categories for Full Time Remote Customer Support Representative jobs in Springfield, VA are:

What cities near Springfield, VA are hiring for Full Time Remote Customer Support Representative jobs?

Cities near Springfield, VA with the most Full Time Remote Customer Support Representative job openings:

Full Time Remote Customer Support Representative jobs near you
Infographic showing various Full Time Remote Customer Support Representative job openings in Springfield, VA as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $40,838 per year, or $19.6 per hour.

Customer Support Representative

Vector Security and Vector Security Networks

Gainesville, VA • On-site, Remote

$15.41 - $24.58/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Job description

At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we'd like to invite you to join our team as a Customer Support Representative.
We offer great benefits, a competitive salary, and growth opportunities. We think you'll find what you want here because what we do matters - to us, our customers, and most of all, our team members.
Location: Gainesville, VA or US Remote
The work schedule for this position is Wednesday - Saturday, 9am - 8pm EST
Summary:
As a Customer Support Representative, you will answer inbound customer calls and electronic requests in a timely fashion to assist customers with their issues, including providing information about their system or to provide troubleshooting. Maintain a positive and professional attitude towards customers at all times. Support Data Center in completing code changes on an as-needed basis to ensure timely customer support.
What You'll Do:
  • Handling Inbound Customer Service & Technician Overflow Calls:
    • Answer phones and complete calls as per metrics.
    • Collaborate with internal teams to gather information and deliver solutions to the customer.
    • Manage customer calls and help them with emergency active alarm events.
    • Provide reports or work order summaries from D365, InSite, or MASterMind as per customer requests.
    • Regularly check CS Review cases to ensure accuracy and efficient response times.
    • Support technicians related to current service needs as required for overflow or during shifts with limited or no technical support.
  • Programming Projects:
    • Complete a minimum of 10 Code Change requests per shift.
    • Analyze the delegated requests received by Sales and leadership regarding basic alarm panel programming and provide solutions.

What You'll Need:
  • High School Diploma or equivalent
  • Customer Service Oriented:
    • Talking to customers on the phone, provide resolutions efficiently.
  • Time Management:
    • Prioritize work and projects versus maintaining phone coverage.
  • Eagerness to Learn:
    • Continually amass knowledge of different programs and systems to provide efficient customer service.
  • Conflict Resolution:
    • Handle difficult customer calls while maintaining a professional demeanor.
  • Phone Skills:
    • Have a pleasant and professional demeanor while handling customer calls.
  • Problem Solving Skills:
    • Evaluating unique customer service requests for optimal resolution.
  • Team Mindset:
    • Support others on the team, collaborate for knowledge and assistance.

What You'll Get:
We offer a "Total Rewards" package including:
  • Competitive Compensation with Incentive Eligibility
  • Medical, dental and vision coverage
  • Company paid life and AD&D insurance.
  • Company paid short- and long-term disability.
  • Voluntary benefit products
  • 401k retirement savings plan
  • Flexible Spending Account
  • Paid time off
  • Tuition reimbursement
  • Employee Assistance Program (EAP)

About Us:
Vector Security is a leading provider of intelligent security and managed services solutions serving residential, commercial, and enterprise customers across North America. Through our Residential and Commercial business units, Vector Security delivers smart security, life safety, video, access control, and monitoring solutions. Our Vector Security Networks (VSN) division provides national security solutions for multi-site organizations, while Managed Network Services (MNS) delivers secure connectivity, and network management services that help businesses operate reliably and securely. For more than 50 years, we have been committed to protecting people, property, and business operations through innovative technology and exceptional service.
Our Values:
  • Win as a team.
  • Do the right thing.
  • Make a difference every day.
  • Get it done.
  • Think big.

If you share these ideas, we'd love to hear from you!
Vector Security is a Drug-Free Workplace
Vector Security is an Equal Opportunity Employer
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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