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Remote Customer Support Representative Jobs in Virginia

AppleOne

Bilingual Customer Support Rep

Manassas, VA · Remote

$17.46/hr

Job Summary We are seeking a Bilingual Customer Support Rep for a contract healthcare customer care ... Remote, work from home. Assignment duration: 3-month contract assignment with potential extension ...

Vector Security

Data Support Representative

Gainesville, VA · On-site +1

$16.75 - $21.50/hr

... Data Support Representative! We offer great benefits, a competitive salary, and growth ... customers, and most of all, our team members Location: Gainesville, VA (hybrid) or US Remote The ...

HB Travels

Remote Support Specialist

Virginia Beach, VA · Remote

We're looking for a proactive and customer-focused Remote Support Specialist to join our growing team. If you enjoy helping people, solving problems, and providing outstanding customer service, we'd ...

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How much do remote customer support representative jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for remote customer support representative in Virginia is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What does a typical workday look like for a Remote Customer Support Representative?

A typical workday for a Remote Customer Support Representative involves responding to customer inquiries via email, chat, or phone, troubleshooting issues, and documenting interactions in CRM systems. You may handle multiple support tickets at once, prioritize urgent requests, and collaborate with other team members or departments to resolve more complex problems. Regular team meetings or check-ins are common for staying updated and sharing feedback. While the work is largely independent, you'll have ongoing communication with both customers and your support team to ensure seamless service.

What are the key skills and qualifications needed to thrive in the Remote Customer Support Representative position, and why are they important?

To thrive as a Remote Customer Support Representative, you need strong communication skills, problem-solving abilities, and proficiency in written and verbal English, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat or email support tools is commonly required. Standout soft skills include patience, empathy, time management, and the ability to work independently while maintaining a positive attitude. These abilities are critical for delivering efficient, high-quality support to customers and ensuring satisfaction in a remote work environment.

What is a Remote Customer Support Representative job?

A Remote Customer Support Representative assists customers with inquiries, issues, and technical support via phone, email, or chat from a remote location. They provide solutions, troubleshoot problems, and ensure customer satisfaction while working from home or another remote setting. This role requires strong communication skills, problem-solving abilities, and familiarity with company products or services. Many businesses hire remote representatives to provide flexible, efficient customer support across different time zones.

What are the most commonly searched types of Customer Support Representative jobs in Virginia? The most popular types of Customer Support Representative jobs in Virginia are:
What are popular job titles related to Remote Customer Support Representative jobs in Virginia? For Remote Customer Support Representative jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support Representative jobs in Virginia look for? The top searched job categories for Remote Customer Support Representative jobs in Virginia are:
What cities in Virginia are hiring for Remote Customer Support Representative jobs? Cities in Virginia with the most Remote Customer Support Representative job openings:
Remote Customer Support Representative jobs near you
Infographic showing various Remote Customer Support Representative job openings in Virginia as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $38,762 per year, or $18.6 per hour.

Customer Support Representative

Vector Security and Vector Security Networks

Gainesville, VA • On-site, Remote

$15.41 - $24.58/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we'd like to invite you to join our team as a Customer Support Representative.
We offer great benefits, a competitive salary, and growth opportunities. We think you'll find what you want here because what we do matters - to us, our customers, and most of all, our team members.
Location: Gainesville, VA or US Remote
The work schedule for this position is Wednesday - Saturday, 9am - 8pm EST
Summary:
As a Customer Support Representative, you will answer inbound customer calls and electronic requests in a timely fashion to assist customers with their issues, including providing information about their system or to provide troubleshooting. Maintain a positive and professional attitude towards customers at all times. Support Data Center in completing code changes on an as-needed basis to ensure timely customer support.
What You'll Do:
  • Handling Inbound Customer Service & Technician Overflow Calls:
    • Answer phones and complete calls as per metrics.
    • Collaborate with internal teams to gather information and deliver solutions to the customer.
    • Manage customer calls and help them with emergency active alarm events.
    • Provide reports or work order summaries from D365, InSite, or MASterMind as per customer requests.
    • Regularly check CS Review cases to ensure accuracy and efficient response times.
    • Support technicians related to current service needs as required for overflow or during shifts with limited or no technical support.
  • Programming Projects:
    • Complete a minimum of 10 Code Change requests per shift.
    • Analyze the delegated requests received by Sales and leadership regarding basic alarm panel programming and provide solutions.

What You'll Need:
  • High School Diploma or equivalent
  • Customer Service Oriented:
    • Talking to customers on the phone, provide resolutions efficiently.
  • Time Management:
    • Prioritize work and projects versus maintaining phone coverage.
  • Eagerness to Learn:
    • Continually amass knowledge of different programs and systems to provide efficient customer service.
  • Conflict Resolution:
    • Handle difficult customer calls while maintaining a professional demeanor.
  • Phone Skills:
    • Have a pleasant and professional demeanor while handling customer calls.
  • Problem Solving Skills:
    • Evaluating unique customer service requests for optimal resolution.
  • Team Mindset:
    • Support others on the team, collaborate for knowledge and assistance.

What You'll Get:
We offer a "Total Rewards" package including:
  • Competitive Compensation with Incentive Eligibility
  • Medical, dental and vision coverage
  • Company paid life and AD&D insurance.
  • Company paid short- and long-term disability.
  • Voluntary benefit products
  • 401k retirement savings plan
  • Flexible Spending Account
  • Paid time off
  • Tuition reimbursement
  • Employee Assistance Program (EAP)

About Us:
We are one of the largest security integrators in the country and have proudly been installing innovative security and smart automation solutions in homes and businesses for more than 50 years. Our purpose is to make our world more secure, connected and empowered, one customer at a time.
Our Values:
  • Win as a team.
  • Do the right thing.
  • Make a difference every day.
  • Get it done.
  • Think big.

If you share these ideas, we'd love to hear from you!
Vector Security is a Drug-Free Workplace
Vector Security is an Equal Opportunity Employer
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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