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Remote Customer Support Representative Jobs in Virginia

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How much do remote customer support representative jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for remote customer support representative in Virginia is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What is a Remote Customer Support Representative job?

A Remote Customer Support Representative assists customers with inquiries, issues, and technical support via phone, email, or chat from a remote location. They provide solutions, troubleshoot problems, and ensure customer satisfaction while working from home or another remote setting. This role requires strong communication skills, problem-solving abilities, and familiarity with company products or services. Many businesses hire remote representatives to provide flexible, efficient customer support across different time zones.

What are the key skills and qualifications needed to thrive in the Remote Customer Support Representative position, and why are they important?

To thrive as a Remote Customer Support Representative, you need strong communication skills, problem-solving abilities, and proficiency in written and verbal English, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat or email support tools is commonly required. Standout soft skills include patience, empathy, time management, and the ability to work independently while maintaining a positive attitude. These abilities are critical for delivering efficient, high-quality support to customers and ensuring satisfaction in a remote work environment.

What does a typical workday look like for a Remote Customer Support Representative?

A typical workday for a Remote Customer Support Representative involves responding to customer inquiries via email, chat, or phone, troubleshooting issues, and documenting interactions in CRM systems. You may handle multiple support tickets at once, prioritize urgent requests, and collaborate with other team members or departments to resolve more complex problems. Regular team meetings or check-ins are common for staying updated and sharing feedback. While the work is largely independent, you'll have ongoing communication with both customers and your support team to ensure seamless service.
More about Remote Customer Support Representative jobs
What are the most commonly searched types of Customer Support Representative jobs in Virginia? The most popular types of Customer Support Representative jobs in Virginia are:
What are popular job titles related to Remote Customer Support Representative jobs in Virginia? For Remote Customer Support Representative jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support Representative jobs in Virginia look for? The top searched job categories for Remote Customer Support Representative jobs in Virginia are:
What cities in Virginia are hiring for Remote Customer Support Representative jobs? Cities in Virginia with the most Remote Customer Support Representative job openings:
Remote Customer Support Representative jobs near you
Infographic showing various Remote Customer Support Representative job openings in Virginia as of May 2026, with employment types broken down into 61% Full Time, 15% Part Time, and 24% Contract. Highlights an 100% Remote job distribution, with an average salary of $38,762 per year, or $18.6 per hour.

Benefits Remote Services & Customer Support Representative

Globe Life American Income Division

Richmond, VA • On-site, Remote

$15.75 - $21.50/hr

Full-time

Medical

Posted 14 days ago

Job description

Client Service Leadership Role - Remote Opportunity
Location: 100% Remote
Schedule: Flexible
Are you a motivated professional looking for a career that offers flexibility, leadership growth, and the opportunity to make a meaningful impact? AO is seeking dedicated individuals to join our remote client service leadership team.
This opportunity allows you to work from home, enjoy a flexible schedule, and receive mentorship designed to help you grow professionally while building a rewarding long-term career.
Requirements • Responsibilities • Rewards
Work From Home
Deliver exceptional customer service and client support from the comfort of your own home in a fully remote environment.
Flexible Scheduling
Customize your work schedule to fit your lifestyle and personal commitments while maintaining professional growth and productivity.
Mentorship & Leadership Development
Receive one-on-one mentorship and leadership training from experienced professionals dedicated to helping you succeed and advance.
Perks & Incentives
Annual Incentive Trips
Top-performing team members and leaders may qualify for exciting travel experiences and recognition events.
Health Insurance Reimbursement Program
Access benefits designed to support your well-being and long-term stability.
Leadership & Mentorship Training
Participate in specialized development programs focused on leadership, management, and professional growth.
Unionized Environment
Enjoy the support, structure, and protection of a union-backed organization.
Qualifications
  • Strong commitment to delivering exceptional customer service
  • Excellent communication and interpersonal skills
  • Leadership potential with the ability to motivate and support others
  • Positive attitude and eagerness to learn and grow
  • Ability to work independently while contributing to a collaborative team culture
What You'll Do
  • Support clients through phone, Zoom, and virtual communication platforms
  • Build and maintain strong client relationships through professional service
  • Assist clients with benefits information, support, and follow-up
  • Participate in ongoing mentorship and leadership development programs
  • Contribute to a positive, growth-focused remote team environment
Ready to Apply?
Join AO as a Benefits Remote Services & Customer Support Representative and begin building a flexible, rewarding career with leadership growth potential, mentorship, and meaningful impact.
👉 Apply today and take the next step toward a successful remote career with AO.

Apply