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Customer Experience Representative Jobs in Virginia

TJX Companies

Customer Experience Coordinator

Richmond, VA · On-site

$14.75 - $15.25/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Contact your TJX representative for more information. In addition to our open door policy and ...

Tjx

Customer Experience Coordinator

Danville, VA · On-site

$14.50 - $15/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Contact your TJX representative for more information. In addition to our open door policy and ...

Tjx

Customer Experience Coordinator

Richmond, VA

$14.75 - $15.25/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Contact your TJX representative for more information. In addition to our open door policy and ...

TJX Companies

Customer Experience Coordinator

Richmond, VA · On-site

$14.75 - $15.25/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Contact your TJX representative for more information. In addition to our open door policy and ...

TJX Companies

Customer Experience Coor

Alexandria, VA · On-site

$14 - $14.50/hr

Creates a positive internal and external customer experience * Promotes a culture of honesty and ... Contact your TJX representative for more information. This position has a starting pay range of $14 ...

TJ Maxx

Customer Experience Coordinator

Richmond, VA

$14.75 - $15.25/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Contact your TJX representative for more information. In addition to our open door policy and ...

TJ Maxx

Customer Experience Coordinator

Richmond, VA · On-site

$14.75 - $15.25/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Contact your TJX representative for more information. In addition to our open door policy and ...

Nexora Talent

Remote- Customer Experience Service

Richmond, VA · Remote

$15.75 - $21.50/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

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All JobsCustomer Experience Representative JobsCustomer Experience Representative Jobs in Virginia

Customer Experience Representative information

See Virginia salary details

$9

$18

$26

How much do customer experience representative jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for customer experience representative in Virginia is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What is a customer experience representative?

A Customer Experience Representative is a professional who interacts directly with customers to address their questions, concerns, and feedback. They play a key role in ensuring that customers have a positive experience with a company's products or services. Their responsibilities often include answering inquiries, resolving issues, processing orders, and gathering customer feedback to help improve overall service quality. Effective communication, empathy, and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a customer experience representative, and why are they important?

To thrive as a Customer Experience Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is often required. Outstanding interpersonal skills, patience, and a positive attitude help individuals stand out in this role. These skills are essential for efficiently resolving customer issues, ensuring satisfaction, and representing the company in a professional manner.

What are some common challenges faced by customer experience representatives, and how can they be effectively managed?

Customer Experience Representatives often encounter challenges such as handling high call volumes, addressing difficult or upset customers, and adapting to rapidly changing company policies or products. Effectively managing these challenges involves maintaining strong communication skills, practicing active listening, and utilizing company resources and training programs. Many organizations also provide support through teamwork and regular coaching, which helps representatives stay informed and confident when resolving customer issues.

What is the difference between Customer Experience Representative vs Customer Service Associate?

AspectCustomer Experience RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma or equivalent; some roles may prefer experience in customer relationsHigh school diploma or equivalent; entry-level position
Work EnvironmentCall centers, retail, online support, in-person interactionsRetail stores, call centers, online support
Employer & Industry UsageUsed across retail, telecom, tech, and service industries focusing on overall customer satisfaction

The Customer Experience Representative typically handles broader customer interactions, focusing on improving overall satisfaction and loyalty, often requiring more experience. In contrast, the Customer Service Associate primarily addresses immediate customer inquiries and issues, often as an entry-level role. Both roles are vital in customer support but differ in scope and responsibilities.

What are the most commonly searched types of Customer Experience Representative jobs in Virginia?

The most popular types of Customer Experience Representative jobs in Virginia are:

What are popular job titles related to Customer Experience Representative jobs in VA?

For Customer Experience Representative jobs in VA, the most frequently searched job titles are:

Customer Experience Representative jobs near you
Infographic showing various Customer Experience Representative job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,762 per year, or $18.6 per hour.

Customer Experience Coordinator

TJX Companies

Richmond, VA

$14.75 - $15.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

TJX rating

5.9

Company rating: 5.9 out of 10

Based on 690 frontline employees who took The Breakroom Quiz

27th of 39 rated national retailers

Job description

TJ Maxx

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. 

Job Description:

Opportunity: Grow Your Career

Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.

  • Creates a positive internal and external customer experience
  • Promotes a culture of honesty and integrity; maintains confidentiality
  • Takes an active role in training and mentoring Associates on front end principles
  • Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
  • Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
  • Addresses customer concerns and issues promptly, ensuring a positive customer experience
  • Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
  • Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
  • Provides and accepts recognition and constructive feedback
  • Partners with Management on Associate training needs to increase effectiveness
  • Ensures adherence to all labor laws, policies, and procedures
  • Promotes credit and loyalty programs
  • Supports and participates in store shrink reduction goals and programs
  • Promotes safety awareness and maintains a safe environment
  • Other duties as assigned

Who We’re Looking For: You.

  • Available to work flexible schedule, including nights and weekends
  • Strong understanding of merchandising techniques
  • Capable of multi-tasking
  • Strong communication and organizational skills with attention to detail
  • Able to respond appropriately to changes in direction or unexpected situations
  • Team player, working effectively with peers and supervisors
  • Able to train others
  • 1 year retail and 6 months of leadership experience

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Address:

10402 Midlothian Tpke

Location:

USA TJ Maxx Store 0411 Richmond VA This position has a starting pay range of $14.75 to $15.25 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

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