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Customer Experience Representative Jobs (NOW HIRING)

Silencer Shop

Customer Experience Representative

Leander, TX

$15.25 - $20.75/hr

If so, come join the team at Silencer Shop as a Customer Experience Representative . Who We Are Silencer Shop is a Texas-based company specializing in the sale of firearm suppressors (also known as ...

Hearst

Customer Experience Representative

Dallas, TX

$15.75 - $21.50/hr

As a Customer Experience Representative, you are often the face of Homecare Homebase for our clients. You will play an essential role in guiding our customers through software challenges and ...

The Mutual Group

Customer Experience Rep

Des Moines, IA · On-site

$15.50 - $21.25/hr

Customer Experience Representative As a Customer Experience Representative, you will handle tasks within the Operations - Customer Experience department. You will manage a variety of responsibilities ...

circa

Customer Experience Representative

Houston, TX

$15.25 - $20.75/hr

The Customer Experience Representative at our state-of-the-art Customer Experience Center in Cypress, TX is the face of one of the most respected names in luxury lighting--working directly with trade ...

AssuranceAmerica

Customer Experience Representative

$16.50 - $22.25/hr

Customer Experience Representative Do you want to be part of an organization where you are valued, and your ideas and opinions have an impact? Join the AssuranceAmerica team. For more than 25 years ...

Velocity Network

Customer Experience Representative

Erie, PA · On-site

$15.50 - $21/hr

Velocity Network, Inc. is currently seeking a Customer Experience Representative for our Fiber to the Home team. The incumbent will advise customers on the benefits of fiber optics through inbound ...

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Customer Experience Representative information

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How much do customer experience representative jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for customer experience representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience representative, and why are they important?

To thrive as a Customer Experience Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is often required. Outstanding interpersonal skills, patience, and a positive attitude help individuals stand out in this role. These skills are essential for efficiently resolving customer issues, ensuring satisfaction, and representing the company in a professional manner.

What are some common challenges faced by customer experience representatives, and how can they be effectively managed?

Customer Experience Representatives often encounter challenges such as handling high call volumes, addressing difficult or upset customers, and adapting to rapidly changing company policies or products. Effectively managing these challenges involves maintaining strong communication skills, practicing active listening, and utilizing company resources and training programs. Many organizations also provide support through teamwork and regular coaching, which helps representatives stay informed and confident when resolving customer issues.

What is the difference between Customer Experience Representative vs Customer Service Associate?

AspectCustomer Experience RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma or equivalent; some roles may prefer experience in customer relationsHigh school diploma or equivalent; entry-level position
Work EnvironmentCall centers, retail, online support, in-person interactionsRetail stores, call centers, online support
Employer & Industry UsageUsed across retail, telecom, tech, and service industries focusing on overall customer satisfaction

The Customer Experience Representative typically handles broader customer interactions, focusing on improving overall satisfaction and loyalty, often requiring more experience. In contrast, the Customer Service Associate primarily addresses immediate customer inquiries and issues, often as an entry-level role. Both roles are vital in customer support but differ in scope and responsibilities.

What is a customer experience representative?

A Customer Experience Representative is a professional who interacts directly with customers to address their questions, concerns, and feedback. They play a key role in ensuring that customers have a positive experience with a company's products or services. Their responsibilities often include answering inquiries, resolving issues, processing orders, and gathering customer feedback to help improve overall service quality. Effective communication, empathy, and problem-solving skills are essential for success in this role.
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Customer Experience Representative jobs near you
Infographic showing various Customer Experience Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Experience Representative

DELTA DENTAL OF ILLINOIS

Naperville, IL • Hybrid

$20 - $24/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Job description

Customer Experience Representative - We offer a companywide bonus program, tuition reimbursement, volunteer time off, an on-site fitness center and the flexibility of a hybrid work schedule as described in our Workplace Flexibility policy.

We are the largest dental insurance company and continue to grow.  Based in Naperville, IL Delta Dental of Illinois has over 50 years of oral health experience and is dedicated to clients and employees alike.

Our company culture is diverse, innovative and focused on achieving our goals.

We believe in improving oral health through our dental benefit programs and through our Foundation, which develops and supports projects and organizations that improve access to oral healthcare and oral health education.

We’re looking for a Customer Experience Representative who can:

  • Accurately respond to verbal and written inquiries and complaints directly from subscribers, providers, brokers, or group administrators.
  • Accurately process claim adjustments during the phone call and/or during regular work time.
  • Ability to use good judgment when applying dental knowledge when processing claims and handling client calls.
  • Maintain and follow up on documents for all adjustment requests, check investigations, overpayment letters and e-forms.

The ideal candidate will have:

  • Strong customer service skills.
  • Excellent oral and written communications skills. 
  • Strong computer keyboard skills and capable of working in an ACD environment with talk and work time goals. 
  • Knowledge of insurance reimbursement practices, i.e. processing policies, deductibles, maximums, Coordination of Benefits (COB) and dental terminology. 
  • Excellent attendance and punctuality record.  

Why Should You Apply?

  • Free dental for employees and their dependents
  • Competitive benefits: free vision, life, STD/LTD for employees/medical options for many budgets/401k and company match
  • Generous PTO program; 11 paid holidays per calendar year
  • Great people and culture
  • Healthy work/life balance
  • Conveniently located off of I-88
  • Hiring pay range is $20-24/hour

Apply