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Customer Experience Representative Jobs (NOW HIRING)

Hearst

Customer Experience Representative

Dallas, TX

$15.75 - $21.50/hr

As a Customer Experience Representative, you are often the face of Homecare Homebase for our clients. You will play an essential role in guiding our customers through software challenges and ...

Hearst

Customer Experience Representative

Dallas, TX

$16 - $21.50/hr

As a Customer Experience Representative, you are often the face of Homecare Homebase for our clients. You will play an essential role in guiding our customers through software challenges and ...

Hchb

Customer Experience Representative

Dallas, TX

$15 - $20.25/hr

As a Customer Experience Representative, you are often the face of Homecare Homebase for our clients. You will play an essential role in guiding our customers through software challenges and ...

Hearst

Customer Experience Representative

Dallas, TX · On-site

$15 - $20.25/hr

As a Customer Experience Representative, you are often the face of Homecare Homebase for our clients. You will play an essential role in guiding our customers through software challenges and ...

Silencer Shop

Customer Experience Representative

Leander, TX · On-site

$15.25 - $20.75/hr

If so, come join the team at Silencer Shop as a Customer Experience Representative . Who We Are Silencer Shop is a Texas-based company specializing in the sale of firearm suppressors (also known as ...

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Customer Experience Representative information

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How much do customer experience representative jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for customer experience representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What do customer experience reps do?

Customer experience representatives handle interactions with customers to address inquiries, resolve issues, and ensure satisfaction. They often use communication tools like phone, email, or chat and need strong interpersonal and problem-solving skills to improve customer loyalty and support company goals.

How can I make 2000 a week working from home?

A Customer Experience Representative can potentially earn $2,000 a week by working full-time, handling high call volumes, and gaining experience or specialized skills. Some roles offer performance-based bonuses or commissions that can increase earnings, especially in sales or upselling positions. Achieving this income level often requires consistent effort, excellent communication skills, and familiarity with customer service tools and CRM systems.

What are the key skills and qualifications needed to thrive as a Customer Experience Representative, and why are they important?

To thrive as a Customer Experience Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is often required. Outstanding interpersonal skills, patience, and a positive attitude help individuals stand out in this role. These skills are essential for efficiently resolving customer issues, ensuring satisfaction, and representing the company in a professional manner.

What are some common challenges faced by Customer Experience Representatives, and how can they be effectively managed?

Customer Experience Representatives often encounter challenges such as handling high call volumes, addressing difficult or upset customers, and adapting to rapidly changing company policies or products. Effectively managing these challenges involves maintaining strong communication skills, practicing active listening, and utilizing company resources and training programs. Many organizations also provide support through teamwork and regular coaching, which helps representatives stay informed and confident when resolving customer issues.

What is the difference between Customer Experience Representative vs Customer Service Associate?

AspectCustomer Experience RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma or equivalent; some roles may prefer experience in customer relationsHigh school diploma or equivalent; entry-level position
Work EnvironmentCall centers, retail, online support, in-person interactionsRetail stores, call centers, online support
Employer & Industry UsageUsed across retail, telecom, tech, and service industries focusing on overall customer satisfaction

The Customer Experience Representative typically handles broader customer interactions, focusing on improving overall satisfaction and loyalty, often requiring more experience. In contrast, the Customer Service Associate primarily addresses immediate customer inquiries and issues, often as an entry-level role. Both roles are vital in customer support but differ in scope and responsibilities.

What is the role of a customer experience representative?

A customer experience representative is responsible for assisting customers, addressing their inquiries, resolving issues, and ensuring a positive interaction with the company. They often use communication skills, problem-solving abilities, and customer service tools to enhance customer satisfaction and loyalty.

What is a Customer Experience Representative?

A Customer Experience Representative is a professional who interacts directly with customers to address their questions, concerns, and feedback. They play a key role in ensuring that customers have a positive experience with a company's products or services. Their responsibilities often include answering inquiries, resolving issues, processing orders, and gathering customer feedback to help improve overall service quality. Effective communication, empathy, and problem-solving skills are essential for success in this role.

What job makes $10,000 a month without a degree?

A Customer Experience Representative typically does not earn $10,000 a month without significant experience, advanced skills, or working in high-paying industries. High earnings in customer service roles are usually achieved through commission, bonuses, or managerial positions, which may require specialized skills or certifications. Most entry-level customer service jobs pay less, but some specialized or senior roles can reach higher salaries with experience and performance.
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Customer Experience Representative jobs near you
Customer Experience Representative

Customer Experience Representative

Assuranceamerica

Atlanta, GA • On-site, Remote

$15.50 - $21/hr

Full-time

Posted 19 days ago

Job description

JOIN THE ASSURANCEAMERICA TEAM

Do you want to be part of an organization where you are valued, and your ideas and opinions have an impact? Join the AssuranceAmerica team.

For more than 25 years, AssuranceAmerica has provided superior property and casualty insurance products through contracted independent agents and directly to customers. Our team succeeds through diversity of thought, experiences, skills, and backgrounds.

Customer Experience Representative

The Customer Experience Representative will serve as the initial point of contact for our customer, managing inbound calls related to underwriting and billing issues, program inquiries, policy changes, and other corporate matters.

This position requires someone who is enthusiastic about creating positive, solution-focused experiences for others, demonstrates a moderate level of technical proficiency, and maintains a confident and professional phone presence. The ideal candidate will build authentic rapport with agents and policyholders, delivering personalized support that reinforces the value of partnering with or being insured by AssuranceAmerica.

This is a unique opportunity to join a growing company where your impact will be seen, and your career can flourish. High-performing team members in this role will have clear paths to advance within the Customer Experience department or explore new opportunities across other fast-growing areas of the business.

Please note: This position is hiring exclusively for the 12:30 p.m. - 9:00 p.m. ET shift. Work arrangement depends on location: Atlanta, GA and McAllen, TX are hybrid; Nebraska is fully remote. All arrangements are subject to business needs.

About the ROLE

Each day at AssuranceAmerica is different, but as a Customer Experience Representative, you will:

  • Serve as a problem-solver on the front lines, responding to inbound customer calls with a focus on identifying root cause of issues, analyzing unique situations, and delivering accurate, personalized solutions that align with company standards and customer needs.

  • Apply sound judgement and critical thinking when assisting with underwriting activities, ensuring timely and appropriate handling of exceptions or nuanced policy scenarios.

  • Navigate and leverage the policy management system efficiently, using its tools to troubleshoot issues, improve processing accuracy, and identify trends or recurring challenges.

  • Collaborate across the team with a solutions-oriented mindset, contributing to team discussions and best practices that enhance customer outcomes and operational effectiveness.

  • Prioritize and organize daily tasks with attention to detail and time management, ensuring timely and thorough resolution of customer inquiries and back-end responsibilities.

  • Consistently meet or exceed departmental KPIs and performance metrics by balancing efficiency with high-quality customer engagement.

  • Demonstrate initiative and a growth mindset, actively seeking opportunities to broaden knowledge across departments and contribute to process improvements - positioning yourself for future advancement into roles in underwriting, sales, claims, or operations.

About YOU

  • You thrive in a fast-paced, technology-driven environment and can adapt quickly to changing demands.

  • You're confident making independent decisions by analyzing multiple data points and applying sound judgment.

  • You consistently demonstrate integrity, professionalism, and accountability in everything you do.

  • You collaborate well with others and contribute positively to a team-oriented culture.

Required

  • Bachelor's degree OR 1-2 years of experience in a role requiring critical thinking, problem resolution, and direct interaction with clients or stakeholders.

  • Creative problem-solving abilities, with the capacity to collaborate across departments and consider diverse perspectives in decision-making.

  • Excellent PC skills.

Preferred

  • Bilingual (English-Spanish).

  • Experience in inside sales, supply chain, or logistics roles involving client support and a solutions-focused approach.

Physical Requirements

  • Prolonged periods sitting at a desk and working on a computer.

  • Must be able to lift 15 pounds at times.

  • Must be able to navigate various departments of the organization's physical premises.

Apply