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Customer Experience Representative Jobs (NOW HIRING)

Ferguson Enterprises, Inc.

$20.66/hr

An exceptional Customer Experience representative will focus on maximizing opportunities within every interaction to drive revenue and overall company growth. If you identify with any of these ...

Silencer Shop

Customer Experience Representative

Leander, TX · On-site

$15.25 - $20.75/hr

If so, come join the team at Silencer Shop as a Customer Experience Representative . Who We Are Silencer Shop is a Texas-based company specializing in the sale of firearm suppressors (also known as ...

Hearst

Customer Experience Representative

Dallas, TX

$15.75 - $21.50/hr

As a Customer Experience Representative, you are often the face of Homecare Homebase for our clients. You will play an essential role in guiding our customers through software challenges and ...

SUPPLY.com

Customer Experience Representative

$16.50 - $22.25/hr

An exceptional Customer Experience representative will focus on maximizing opportunities within every interaction to drive revenue and overall company growth. If you identify with any of these ...

Jbhunt

Customer Experience Representative

Kansas City, MO · On-site

$15.50 - $21.25/hr

Customer Experience Representative Department: Customer Service & Contact Center Operations Country: United States of America State/Province: Missouri City: Kansas City Full/Part Time: Full time Job ...

LB Capital

Customer Experience Representative

Pearl, MS · On-site

$55 - $90/hr

As a Customer Experience Representative, you'll focus on re-engaging warm leads -- including past clients who didn't move forward the first time -- and turning them into satisfied, long-term ...

Home Team Pest Defense- FL

Be Seen First

Customer Experience Representative

Naples, FL · On-site

$18/hr (+ commission)

As a HomeTeam Customer Service Representative, you can expect to: Provide positive customer experiences that significantly affect the customer's likelihood to continue to use and buy additional ...

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How much do customer experience representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer experience representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a customer experience representative?

A Customer Experience Representative is a professional who interacts directly with customers to address their questions, concerns, and feedback. They play a key role in ensuring that customers have a positive experience with a company's products or services. Their responsibilities often include answering inquiries, resolving issues, processing orders, and gathering customer feedback to help improve overall service quality. Effective communication, empathy, and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a customer experience representative, and why are they important?

To thrive as a Customer Experience Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is often required. Outstanding interpersonal skills, patience, and a positive attitude help individuals stand out in this role. These skills are essential for efficiently resolving customer issues, ensuring satisfaction, and representing the company in a professional manner.

What are some common challenges faced by customer experience representatives, and how can they be effectively managed?

Customer Experience Representatives often encounter challenges such as handling high call volumes, addressing difficult or upset customers, and adapting to rapidly changing company policies or products. Effectively managing these challenges involves maintaining strong communication skills, practicing active listening, and utilizing company resources and training programs. Many organizations also provide support through teamwork and regular coaching, which helps representatives stay informed and confident when resolving customer issues.

What is the difference between Customer Experience Representative vs Customer Service Associate?

AspectCustomer Experience RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma or equivalent; some roles may prefer experience in customer relationsHigh school diploma or equivalent; entry-level position
Work EnvironmentCall centers, retail, online support, in-person interactionsRetail stores, call centers, online support
Employer & Industry UsageUsed across retail, telecom, tech, and service industries focusing on overall customer satisfaction

The Customer Experience Representative typically handles broader customer interactions, focusing on improving overall satisfaction and loyalty, often requiring more experience. In contrast, the Customer Service Associate primarily addresses immediate customer inquiries and issues, often as an entry-level role. Both roles are vital in customer support but differ in scope and responsibilities.

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Customer Experience Representative jobs near you
Infographic showing various Customer Experience Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Experience Representative

Jon Renau Collection Inc. TS

Carlsbad, CA • On-site

$22 - $24/hr

Full-time

Re-posted yesterday

Job description

Job Title: Customer Experience Representative

Company: Jon Renau 

Location: Carlsbad, California (On-Site) 

Position Type: Full-Time 

Classification: Non-Exempt


About Jon Renau

Jon Renau is a leading global manufacturer of wigs, hairpieces, and extensions, dedicated to helping individuals experiencing hair loss regain confidence through innovative, natural-looking hair solutions. Our products are distributed through retail, healthcare, and e-commerce partners worldwide.

What You Can Expect from Us

At Jon Renau, you'll work alongside a talented and passionate team in Carlsbad, California. We foster a culture built on respect, communication, integrity, and accountability, while continuously striving to be an innovative leader in our industry. If you're looking for an opportunity to grow professionally and make a meaningful impact, we'd love to hear from you.

Position Summary

The Customer Experience Representative serves as a trusted partner to Jon Renau customers by delivering exceptional service, managing orders, resolving inquiries, and supporting sales growth. This position plays a critical role in building strong customer relationships and ensuring a seamless experience across every customer interaction.

Success in this role is measured by customer satisfaction, response times, order accuracy, productivity, teamwork, and contribution to sales growth.

Jon Renau CORE Values

Every team member is expected to embody and uphold Jon Renau's CORE Values:

· Demonstrate Jon Renau's CORE Values in every interaction

· Represent the company professionally through words, actions, and appearance

· Foster teamwork, open communication, accountability, and continuous improvement

· Deliver exceptional service to customers and end consumers

Core Skills

· Customer Focus

· Communication

· Relationship Building

· Problem Solving

· Attention to Detail

· Time Management & Organization

· Teamwork & Collaboration

· Adaptability

Key Responsibilities

Customer Service & Sales Support

· Handle a high volume of inbound customer calls while maintaining service quality standards

· Respond to customer inquiries via phone, email, voicemail, and other communication channels

· Generate outbound calls to strengthen customer relationships and drive sales opportunities

· Process, modify, and manage customer orders accurately and efficiently

· Provide inventory, backorder, return, and order status information to customers

· Assist end consumers with product and service-related questions

· Provide invoices and any supporting documentation as requested

Account Management Support

· Support Account Managers by maintaining customer records, updating customer information, and providing coverage during absences

· Manage documentation, agreements, and inquiry tracking activities

Business Development & Administrative Support

· Identify and qualify potential sales leads

· Assist with account maintenance, collections follow-up, and issue resolution as needed

· Conduct pricing, product information, and image audits to ensure accuracy across customer-facing platforms

· Schedule and coordinate product education classes and training opportunities

· Collaborate with cross-functional teams to ensure customer satisfaction

· Perform additional duties and special projects, as assigned

Qualifications

Required