Job description
We're expanding our North Carolina-based transportation support team and looking for Work-From-Home Customer Service Agents to join us. You'll spend your day on the phone helping customers get accurate answers and real solutions to their transportation needs — with professionalism and empathy in every call.
Prior customer service experience isn't required. What matters is that you've held a job before (any industry counts), you communicate well, and you're ready to learn a new skill set through our paid training program.
Day-to-Day
- Take inbound calls from customers needing transportation assistance
- Deliver friendly, accurate, and professional service on every call
- Update customer records in company systems accurately and promptly
- Stick to established procedures and quality benchmarks
- Maintain strong attendance during training and your assigned shifts
- Communicate clearly and stay composed with every customer
Why Join
- Full-time W-2 position
- 100% work-from-home
- Fully paid training — no experience necessary
- Flexible scheduling, including 2nd and 3rd shift options
- Health insurance and other benefits for eligible full-timers
- Growth opportunities with a stable, established employer
- Part of a call center that operates 24/7, 365 days a year
Requirements
- Live within 50 miles (straight-line distance) of Salisbury, North Carolina — NC or SC residents only
- Able to work 40 hours/week on a consistent full-time schedule
- Previous verifiable employment history required
- Clear, confident verbal communicator
- Positive attitude and openness to coaching
- Reliable high-speed internet and a distraction-free home workspace
- Willing to appear on camera during remote training
- Available for one required in-person training day at our Salisbury office
- Consistent, dependable attendance
Training Program
About three weeks of paid remote training, led live by instructors, covering the tools and processes you'll use daily. One in-person training day at the North Carolina office is mandatory; camera participation is required for all virtual sessions.
Location Eligibility
Remote does not mean "anywhere" for this role: your home must fall within a 50-mile straight-line radius of Salisbury, NC, and you must reside in North Carolina or South Carolina. Right on the boundary line? Still apply — we'll verify.
Company Description
We’re a global recruitment and staffing partner dedicated to finding, hiring, and managing
tech & creative talent.