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Customer Engagement Representative Jobs (NOW HIRING)

ARS

Customer Engagement Representative

Gilroy, CA · On-site

$20 - $30/hr

This is a sales role focused on customer engagement, lead generation, and appointment setting by ... Represent ARS with a professional and positive in-store presence * Support in-store promotions ...

ARS

Customer Engagement Representative

Sunnyvale, CA · On-site

$20 - $30/hr

This is a sales role focused on customer engagement, lead generation, and appointment setting by ... Represent ARS with a professional and positive in-store presence * Support in-store promotions ...

ARS

Customer Engagement Representative

Mount Juliet, TN · On-site

$20 - $30/hr

This is a sales role focused on customer engagement, lead generation, and appointment setting by ... Represent ARS with a professional and positive in-store presence * Support in-store promotions ...

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How much do customer engagement representative jobs pay per year?

As of Sep 2, 2026, the average yearly pay for customer engagement representative in the United States is $46,962.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,000.00 and $55,500.00 per year, depending on experience, location, and employer.

What is a customer engagement representative?

A customer engagement representative is responsible for the marketing that directly reaches consumers of an online business or service. In this career, your goal is to enhance the customer experience. Job duties include educating customers on products, marketing new services to potential customers, and following up on customer inquiries. The qualifications for a career as a customer engagement representative include a high school diploma, although some employers may prefer post-secondary education and previous sales experience. A successful customer engagement representative needs to possess strong communication skills and a persistent work ethic.

What are the key skills and qualifications needed to thrive as a customer engagement representative?

To thrive as a Customer Engagement Representative, you need strong communication, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with CRM software, live chat platforms, and support ticketing systems is common in this role. Active listening, patience, and adaptability help you build rapport and efficiently resolve customer concerns. These skills and qualities are essential for delivering excellent customer experiences, fostering loyalty, and supporting business growth.

How does a customer engagement representative typically collaborate with other departments to resolve customer issues?

Customer Engagement Representatives often work closely with teams such as technical support, sales, and product management to address and resolve customer concerns efficiently. Collaboration usually involves relaying customer feedback, escalating complex issues, and ensuring a seamless customer experience. Effective communication and strong relationship-building skills are crucial, as representatives serve as the bridge between the customer and internal teams to ensure quick and accurate solutions.

What is the difference between Customer Engagement Representative vs Customer Service Representative?

AspectCustomer Engagement RepresentativeCustomer Service Representative
Primary FocusBuilding customer relationships, proactive engagementHandling inquiries, resolving issues
Skills NeededCommunication, relationship managementProblem-solving, product knowledge
Work EnvironmentSales-focused, client interactionSupport centers, call centers
Common CertificationsCustomer service, communication coursesCustomer service certifications, product training

While both roles involve customer interaction, Customer Engagement Representatives focus on proactive relationship building and retention, whereas Customer Service Representatives primarily address customer inquiries and resolve issues. Understanding these differences helps in choosing the right career path or job search focus.

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Customer Engagement Representative jobs near you
Infographic showing various Customer Engagement Representative job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $46,962 per year, or $22.6 per hour.

Full Time Customer Engagement Representative

Premiere Coastal Solutions, Inc.

Melbourne, FL • On-site

Full-time

Re-posted 17 days ago

Job description

Company Description

Premiere Coastal Solutions is an in-store promotional sales company! We thrive on the leadership, team work, and amazing ability of our one of a kind team! PCS works hand in hand with some of the biggest retailers in the world. We offer customers a unique shopping experience that can not only help educate the customer but also give each customer the right information to help make the best decision for them or their family. These campaigns occur in-store, and dramatically increase sales for our client's products and services.

Job Description

Customer Engagement Representative - Paid Training - This position is for our Melbourne location and surrounding areas.


Premiere Coastal Solutions is currently hiring motivated, entry level professionals for our customers to work with. We are looking for future team members that want to work with people, love solving problems with a smile, and want to further their career in customer service. Our company is focused on creating and developing a prestigious customer experience!


Day to day for our Customer Engagement Representative:

Providing personalized support to each customer

Customer service and sales

Training in customer service and sales

Accurately tracking sales numbers and presentations

Educating our customers on new services and products

Having on-going knowledge of our Client's services and products


What we have to offer a Customer Engagement Representative:

Innovation - get in on the ground floor as an entry-level professional

We're fun, and vibrant - we are protective of our corporate culture

Travel - we offer national and international travel opportunities to top performers

Our comprehensive training program

Qualifications

Positive Attitude

Excellent Verbal and Written communication skills

Ability to Multi-Task

Enjoys working in a Fast-Paced Environment

Motivated

Leadership Qualities

Team Player

Student Mentality


If you love people, love solving problems, and love technology apply now. The process only takes 3 minutes to submit your resume, and if you pass our initial screening we will get back to you within 48 hours.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Apply