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Customer Engagement Representative Jobs (NOW HIRING)

ARS

Customer Engagement Representative

Sunnyvale, CA

$20 - $30/hr

This is a sales role focused on customer engagement, lead generation, and appointment setting by ... Represent ARS with a professional and positive in-store presence * Support in-store promotions ...

AB SKF

Customer Engagement Representative

Blue Bell, PA · On-site

Customer Engagement Representative Location: Blue Bell, PA Salary Range: $ 50,000.00 to $ 62,000.00 About SKF: SKF, reducing friction since 1907, re-imagining rotation for a better tomorrow! SKF is ...

AB SKF

Customer Engagement Representative

Waukegan, IL · On-site

Customer Engagement Representative Location: Waukegan, IL Salary Range: $ 50,000.00 to $ 62,000.00 About SKF: SKF, reducing friction since 1907, re-imagining rotation for a better tomorrow! SKF is an ...

Envista

Customer Engagement Representative

Madison, WI · On-site

$21.80 - $26.70/hr

The Customer Engagement Representative is responsible for qualifying warm leads through Marketing and booking appointments for the outside sales representatives. This is a hybrid position (4 days per ...

ARS

Customer Engagement Representative

West Roxbury, MA · On-site

$20 - $30/hr

We are hiring Customer Engagement Representatives to work inside national home improvement retail stores promoting HVAC services, system tune-ups, system replacements, and indoor air quality ...

QMGAC Inc

Be Seen First

Customer Engagement Representative

Fort Lauderdale, FL · On-site

$45K - $65K/yr

Customer Sales Engagement Specialist Location: Fort Lauderdale Level: Entry-Level (Paid Training Provided) Role Overview Are you a "people person" with a drive to succeed? Quinonez Management Group ...

QMGAC Inc

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Customer Engagement Representative

Fort Lauderdale, FL · On-site

$45K - $65K/yr

Customer Sales Engagement Specialist Location: Fort Lauderdale Level: Entry-Level (Paid Training Provided) Role Overview Are you a "people person" with a drive to succeed? Quinonez Management Group ...

CROWN DIRECT MARKETING INC

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Customer Engagement Representative - Entry Level Sales

Houston, TX · On-site

$700 - $1.0K/wk

Customer Engagement Representative - Entry Level Sales - We do not offer remote at this time. This is an in-person sales role. Do you have a passion for sales and a drive to succeed? Crown Direct ...

CROWN DIRECT MARKETING INC

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Customer Engagement Representative - Entry Level Sales

Houston, TX · On-site

$700 - $1.0K/wk

Customer Engagement Representative - Entry Level Sales - We do not offer remote at this time. This is an in-person sales role. Do you have a passion for sales and a drive to succeed? Crown Direct ...

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Customer Engagement Representative information

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$23K

$47K

$72.5K

How much do customer engagement representative jobs pay per year?

As of Jul 24, 2026, the average yearly pay for customer engagement representative in the United States is $46,962.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,000.00 and $55,500.00 per year, depending on experience, location, and employer.

What Is a Customer Engagement Representative?

A customer engagement representative is responsible for the marketing that directly reaches consumers of an online business or service. In this career, your goal is to enhance the customer experience. Job duties include educating customers on products, marketing new services to potential customers, and following up on customer inquiries. The qualifications for a career as a customer engagement representative include a high school diploma, although some employers may prefer post-secondary education and previous sales experience. A successful customer engagement representative needs to possess strong communication skills and a persistent work ethic.

What are the key skills and qualifications needed to thrive as a Customer Engagement Representative, and why are they important?

To thrive as a Customer Engagement Representative, you need strong communication, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with CRM software, live chat platforms, and support ticketing systems is common in this role. Active listening, patience, and adaptability help you build rapport and efficiently resolve customer concerns. These skills and qualities are essential for delivering excellent customer experiences, fostering loyalty, and supporting business growth.

How does a Customer Engagement Representative typically collaborate with other departments to resolve customer issues?

Customer Engagement Representatives often work closely with teams such as technical support, sales, and product management to address and resolve customer concerns efficiently. Collaboration usually involves relaying customer feedback, escalating complex issues, and ensuring a seamless customer experience. Effective communication and strong relationship-building skills are crucial, as representatives serve as the bridge between the customer and internal teams to ensure quick and accurate solutions.

What is the difference between Customer Engagement Representative vs Customer Service Representative?

AspectCustomer Engagement RepresentativeCustomer Service Representative
Primary FocusBuilding customer relationships, proactive engagementHandling inquiries, resolving issues
Skills NeededCommunication, relationship managementProblem-solving, product knowledge
Work EnvironmentSales-focused, client interactionSupport centers, call centers
Common CertificationsCustomer service, communication coursesCustomer service certifications, product training

While both roles involve customer interaction, Customer Engagement Representatives focus on proactive relationship building and retention, whereas Customer Service Representatives primarily address customer inquiries and resolve issues. Understanding these differences helps in choosing the right career path or job search focus.

What are Customer Engagement Representatives?

Customer Engagement Representatives are professionals who interact with customers to address their inquiries, resolve issues, and promote products or services. Their primary goal is to foster positive relationships between the company and its customers, ensuring a high level of satisfaction and loyalty. They often communicate via phone, email, chat, or social media, and may also gather feedback to help improve products or services. These representatives play a key role in enhancing the overall customer experience and retaining clients.
More about Customer Engagement Representative jobs
What cities are hiring for Customer Engagement Representative jobs? Cities with the most Customer Engagement Representative job openings:
Who are the top companies hiring for Customer Engagement Representative jobs? The top employers for Customer Engagement Representative jobs are:
What states have the most Customer Engagement Representative jobs? States with the most job openings for Customer Engagement Representative jobs include:
What job categories do people searching Customer Engagement Representative jobs look for? The top searched job categories for Customer Engagement Representative jobs are:
What are popular job titles related to Customer Engagement Representative jobs? For Customer Engagement Representative jobs, the most frequently searched job titles are:
Customer Engagement Representative jobs near you
Infographic showing various Customer Engagement Representative job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $46,962 per year, or $22.6 per hour.
Customer Engagement Representative

Customer Engagement Representative

ARS

Sunnyvale, CA

$20 - $30/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

Atlas Trillo Heating & Air Conditioning


Pay: $20 – $22 per hour + commission
Typical Earnings: $20 – $30 per hour with incentives
Schedule: Part-time - hours may vary but typically are between 10:00 am – 6:00 pm


Location: Sunnyvale, CA


Part-time and full-time positions available

Atlas Trillo the nation's largest provider of residential HVAC, plumbing, and electrical services with 7,000 professionals and over 45 years of experience helping homeowners improve comfort, efficiency, and reliability in their homes.

We’re hiring Retail Sales Associate to work inside major home improvement retail locations. This is a sales role focused on customer engagement, lead generation, and appointment setting by introducing customers to our home comfort solutions, energy-saving upgrades, and indoor air quality services.


What We Offer:

  • Weekly pay via direct deposit
  • Uncapped Commission paid on top of hourly rate
  • Paid training
  • Career path into HVAC Sales Advisor roles
  • Flexible part-time and full-time schedules

Full-time employees also receive:

  • Insurance available after 31 days
  • Low-cost medical (as low as $5/week)
  • Dental, vision, HSA/FSA
  • 401(k) with company match
  • Paid time off + holiday pay
  • Company-paid life insurance

As a Retail Sales Associate, you will engage with retail shoppers and introduce them  to Atlas Trillo heating, cooling, and home comfort solutions. This is a high-energy sales role focused on customer engagement, lead generation, and appointment setting.

  • Start friendly, face-to-face conversations with shoppers about home comfort, energy efficiency, and indoor air quality
  • Act as a Brand Ambassador by educating customers on ARS heating and cooling services and home improvement solutions
  • Generate leads and schedule free in-home consultations
  • Enter customer information and book appointments for ARS specialists
  • Represent ARS with a professional and positive in-store presence
  • Support in-store promotions alongside retail management and ARS team members

What We’re Looking For:

  • Outgoing personality and willingness to speak with shoppers
  • Retail, kiosk, Door-to-Door, or sales experience preferred (not required)
  • Ability to stand and walk during shifts
  • Weekend and some holiday availability
  • Reliable transportation
  • Clean, professional appearance representing the ARS brand
  • Ability to attend weekly in-office meetings
  • Employment is contingent on a background check in accordance with applicable law

*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. *Sign-On Bonuses only available for roles that have them advertised; amounts are depending on experience and will be paid out according to an offer letter addendum. American Residential Services is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.

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