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Customer Engagement Representative Jobs (NOW HIRING)

ARS

Customer Engagement Representative

Lake Worth, TX

$20 - $30/hr

We are hiring Customer Engagement Representatives to work inside national home improvement retail stores promoting HVAC services, system tune-ups, system replacements, and indoor air quality ...

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$47K

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How much do customer engagement representative jobs pay per year?

As of Jun 9, 2026, the average yearly pay for customer engagement representative in the United States is $46,962.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,000.00 and $55,500.00 per year, depending on experience, location, and employer.

What does a customer engagement representative do?

A customer engagement representative interacts with customers to address inquiries, resolve issues, and promote products or services. They often use communication tools like phone, email, or chat and need strong interpersonal skills to build positive relationships and improve customer satisfaction.

What Is a Customer Engagement Representative?

A customer engagement representative is responsible for the marketing that directly reaches consumers of an online business or service. In this career, your goal is to enhance the customer experience. Job duties include educating customers on products, marketing new services to potential customers, and following up on customer inquiries. The qualifications for a career as a customer engagement representative include a high school diploma, although some employers may prefer post-secondary education and previous sales experience. A successful customer engagement representative needs to possess strong communication skills and a persistent work ethic.

What are the key skills and qualifications needed to thrive as a Customer Engagement Representative, and why are they important?

To thrive as a Customer Engagement Representative, you need strong communication, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with CRM software, live chat platforms, and support ticketing systems is common in this role. Active listening, patience, and adaptability help you build rapport and efficiently resolve customer concerns. These skills and qualities are essential for delivering excellent customer experiences, fostering loyalty, and supporting business growth.

How does a Customer Engagement Representative typically collaborate with other departments to resolve customer issues?

Customer Engagement Representatives often work closely with teams such as technical support, sales, and product management to address and resolve customer concerns efficiently. Collaboration usually involves relaying customer feedback, escalating complex issues, and ensuring a seamless customer experience. Effective communication and strong relationship-building skills are crucial, as representatives serve as the bridge between the customer and internal teams to ensure quick and accurate solutions.

What is the difference between Customer Engagement Representative vs Customer Service Representative?

AspectCustomer Engagement RepresentativeCustomer Service Representative
Primary FocusBuilding customer relationships, proactive engagementHandling inquiries, resolving issues
Skills NeededCommunication, relationship managementProblem-solving, product knowledge
Work EnvironmentSales-focused, client interactionSupport centers, call centers
Common CertificationsCustomer service, communication coursesCustomer service certifications, product training

While both roles involve customer interaction, Customer Engagement Representatives focus on proactive relationship building and retention, whereas Customer Service Representatives primarily address customer inquiries and resolve issues. Understanding these differences helps in choosing the right career path or job search focus.

What are Customer Engagement Representatives?

Customer Engagement Representatives are professionals who interact with customers to address their inquiries, resolve issues, and promote products or services. Their primary goal is to foster positive relationships between the company and its customers, ensuring a high level of satisfaction and loyalty. They often communicate via phone, email, chat, or social media, and may also gather feedback to help improve products or services. These representatives play a key role in enhancing the overall customer experience and retaining clients.
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Customer Engagement Representative jobs near you
Customer Engagement Representative

Customer Engagement Representative

Stride Force

Indianapolis, IN • On-site

$60K - $120K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Full-Time Opportunity | Paid Training | Weekly Pay + Bonuses

Stride Force is hiring outgoing and motivated individuals to join our growing Indianapolis team.

This position involves speaking directly with homeowners, creating positive customer interactions, and helping schedule appointments for our sales team representing Renewal by Andersen.

No experience? No problem. We provide hands-on training and mentorship from day one.


What You Can Expect

✔ Hourly pay + bonus opportunities
✔ Paid training
✔ Flexible scheduling
✔ Fast-paced team environment
✔ Growth and leadership opportunities
✔ Real-world communication experience
✔ Performance-based advancement


What You'll Be Doing

  • Meeting with homeowners in local neighborhoods
  • Explaining current products and promotions
  • Building customer relationships
  • Setting appointments for the sales team
  • Representing the company professionally in the community


This Position Is Great For People With Backgrounds In:

  • Customer service
  • Retail
  • Hospitality
  • Sports/athletics
  • Restaurants
  • Entry level professionals
  • Sales


What We’re Looking For

  • Strong communication skills
  • Positive and coachable attitude
  • Reliable transportation is required
  • Comfortable working outdoors
  • Goal-oriented mindset
  • Local to the Indianapolis area

Company Description

Stride Force is a fast-growing marketing and customer acquisition firm representing nationally recognized brands, including Renewal by Andersen. We specialize in face-to-face customer engagement and lead generation while providing team members with hands-on training, professional development, and opportunities for long-term growth.