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Customer Engagement Representative Jobs (NOW HIRING)

AB SKF

Customer Engagement Representative

Blue Bell, PA · On-site

$55K - $62K/yr

Customer Engagement Representative - Vehicle Aftermarket Automotive Location: Blue Bell, PA Environment: Hybrid : Tuesday-Thursday in office Reports to: Customer Service Manager, Vehicle Aftermarket ...

HomeTeam Pest Defense

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Customer Engagement Representative

San Antonio, TX · On-site

$33K - $35K/yr

As a HomeTeam Customer Engagement Representative, you can expect to: Provide positive customer experiences that significantly affect the customer's likelihood to continue to use and buy additional ...

ARS

Customer Engagement Representative

San Jose, CA

$20 - $30/hr

This is a sales role focused on customer engagement, lead generation, and appointment setting by ... Represent ARS with a professional and positive in-store presence * Support in-store promotions ...

ARS

Customer Engagement Representative

Rock Hill, SC

$20 - $30/hr

We are hiring Customer Engagement Representatives to work inside national home improvement retail stores promoting HVAC services, system tune-ups, system replacements, and indoor air quality ...

AB SKF

Customer Engagement Representative

Blue Bell, PA · On-site

$55K - $62K/yr

Customer Engagement Representative - Vehicle Aftermarket Automotive Location: Blue Bell, PA Environment: Hybrid : Tuesday-Thursday in office Reports to: Customer Service Manager, Vehicle Aftermarket ...

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Customer Engagement Representative information

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$23K

$47K

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How much do customer engagement representative jobs pay per year?

As of Jun 30, 2026, the average yearly pay for customer engagement representative in the United States is $46,962.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,000.00 and $55,500.00 per year, depending on experience, location, and employer.

What does a customer engagement representative do?

A customer engagement representative interacts with customers to address inquiries, resolve issues, and promote products or services. They often use communication tools like phone, email, or chat and need strong interpersonal skills to build positive relationships and improve customer satisfaction.

How much do customer engagement specialists make?

Customer engagement specialists typically earn between $40,000 and $60,000 annually, depending on experience, location, and company size. Entry-level roles may start around $35,000, while experienced professionals or those in senior positions can earn over $70,000. Compensation often includes benefits such as bonuses and performance incentives.

What Is a Customer Engagement Representative?

A customer engagement representative is responsible for the marketing that directly reaches consumers of an online business or service. In this career, your goal is to enhance the customer experience. Job duties include educating customers on products, marketing new services to potential customers, and following up on customer inquiries. The qualifications for a career as a customer engagement representative include a high school diploma, although some employers may prefer post-secondary education and previous sales experience. A successful customer engagement representative needs to possess strong communication skills and a persistent work ethic.

What are the key skills and qualifications needed to thrive as a Customer Engagement Representative, and why are they important?

To thrive as a Customer Engagement Representative, you need strong communication, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with CRM software, live chat platforms, and support ticketing systems is common in this role. Active listening, patience, and adaptability help you build rapport and efficiently resolve customer concerns. These skills and qualities are essential for delivering excellent customer experiences, fostering loyalty, and supporting business growth.

How does a Customer Engagement Representative typically collaborate with other departments to resolve customer issues?

Customer Engagement Representatives often work closely with teams such as technical support, sales, and product management to address and resolve customer concerns efficiently. Collaboration usually involves relaying customer feedback, escalating complex issues, and ensuring a seamless customer experience. Effective communication and strong relationship-building skills are crucial, as representatives serve as the bridge between the customer and internal teams to ensure quick and accurate solutions.

Is CSR a good entry level position?

Customer Engagement Representative (CSR) is often considered a good entry-level position because it requires minimal prior experience and provides skills in communication, problem-solving, and customer service. It can serve as a stepping stone to roles in sales, account management, or other customer-focused careers, often with opportunities for advancement and skill development. Certifications in customer service or communication tools like CRM software can enhance prospects in this role.

How can I make 2000 a week working from home?

A Customer Engagement Representative can potentially earn $2,000 a week by working full-time, often requiring strong communication skills, experience in customer service, and proficiency with CRM tools. Achieving this income may involve handling high call volumes, working flexible hours, and possibly earning performance-based bonuses or commissions.

What is the difference between Customer Engagement Representative vs Customer Service Representative?

AspectCustomer Engagement RepresentativeCustomer Service Representative
Primary FocusBuilding customer relationships, proactive engagementHandling inquiries, resolving issues
Skills NeededCommunication, relationship managementProblem-solving, product knowledge
Work EnvironmentSales-focused, client interactionSupport centers, call centers
Common CertificationsCustomer service, communication coursesCustomer service certifications, product training

While both roles involve customer interaction, Customer Engagement Representatives focus on proactive relationship building and retention, whereas Customer Service Representatives primarily address customer inquiries and resolve issues. Understanding these differences helps in choosing the right career path or job search focus.

What are Customer Engagement Representatives?

Customer Engagement Representatives are professionals who interact with customers to address their inquiries, resolve issues, and promote products or services. Their primary goal is to foster positive relationships between the company and its customers, ensuring a high level of satisfaction and loyalty. They often communicate via phone, email, chat, or social media, and may also gather feedback to help improve products or services. These representatives play a key role in enhancing the overall customer experience and retaining clients.
More about Customer Engagement Representative jobs
What cities are hiring for Customer Engagement Representative jobs? Cities with the most Customer Engagement Representative job openings:
Who are the top companies hiring for Customer Engagement Representative jobs? The top employers for Customer Engagement Representative jobs are:
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Customer Engagement Representative jobs near you
Infographic showing various Customer Engagement Representative job openings in the United States as of June 2026, with employment types broken down into 91% Full Time, 6% Part Time, and 3% Contract. Highlights an 74% Physical, 2% Hybrid, and 24% Remote job distribution, with an average salary of $46,962 per year, or $22.6 per hour.
Customer Engagement Representative

Customer Engagement Representative

Balfour Beatty

Hinesville, GA • On-site

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 14 days ago

Balfour Beatty US rating

6.7

Company rating: 6.7 out of 10

Based on 47 frontline employees who took The Breakroom Quiz

60th of 79 rated construction

Job description

Who we are
At Balfour Beatty Communities, we are dedicated to a singular mission: delivering the quality communities people are proud to call home. We believe exceptional living experiences can only be created when We Care-about our residents, our partners, our communities and each other. Our culture of caring drives every aspect of our business, guiding us to always do the right thing and build meaningful connections as we fulfill the needs of our residents and partners with sincerity, empathy and creativity.
Our Benefits
  • Discretionary bonuses
  • Medical and Dental Insurance 1st of the month following employment
  • Health, Flexible Spending and Dependent Care Accounts
  • Company paid life insurance
  • 401K plan with employer matching
  • Robust PTO to include, sick, floating holidays, vacation, and personal days
  • 2 Volunteer Days per year
  • Company paid short-term and long- term disability, parental leave.
  • And more!

About the role
The Customer Engagement Representative is responsible for greeting and welcoming residents, potential residents, guests, and vendors to the community management office.
What you'll be doing
  • Responsible for operating the community management office's phone lines to ensure timely response to all calls from outside
  • Greets and welcomes all guests to the center and notifies the necessary parties of their arrival.
  • Provides general office administrative support in all areas including but not limited to mail services, assisting with leasing materials, ordering and stocking office supplies and ensuring the office is warm and inviting.
  • Helps to maintain the cleanliness and appearance of the community management center.
  • Attends and assists with LifeWorks events as needed.

Typical Physical Demands: Sit and stand to do clerical work.
Who we're looking for
  • High School Diploma or equivalent required.
  • Minimum of one (1) year of office administration experience.
  • Skilled in Microsoft Office Suite including Word, Excel and Outlook
  • General office equipment operation skills
  • Excellent oral and written communication skills
  • Solid interpersonal skills
  • Solid customer service and engagement skills.
  • Possession of a valid state issued Driver's License and safe driving record are required.

Balfour Beatty Communities is part of Balfour Beatty Investments and Balfour Beatty, plc, an international group that finances, develops, builds and maintains infrastructure assets.
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