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Customer Services Representative Jobs in Michigan

Webasto

Customer Services Representative

Fenton, MI · On-site

$14.50 - $19.75/hr

  • Medical

  • PTO

Customer Services Representative Make individual mobility more enjoyable and sustainable by advancing technology and people - As one of the top 100 automotive suppliers worldwide, Webasto actively ...

New

Webasto

Customer Services Representative

Fenton, MI · On-site

$14.50 - $19.75/hr

  • Medical

  • PTO

Customer Services Representative Make individual mobility more enjoyable and sustainable by advancing technology and people - As one of the top 100 automotive suppliers worldwide, Webasto actively ...

New

Webasto SE

Customer Services Representative

Fenton, MI · On-site

$14.50 - $19.75/hr

  • Medical

  • PTO

Customer Services Representative Make individual mobility more enjoyable and sustainable by advancing technology and people - As one of the top 100 automotive suppliers worldwide, Webasto actively ...

New

PrideStaff

Logistics Customer Services Representative

Romulus, MI · On-site

$20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Warehouse Customer Service Agent, you'll play a pivotal role in ensuring customer satisfaction by effectively addressing inquiries, resolving issues, and providing support related to warehouse ...

Randstad

Services Representative

Howell, MI

$20 - $21.50/hr

Are you a customer service rockstar looking for long-term career growth? Randstad has partnered ... What You'll Do As a Customer Service Representative, you'll deliver top-tier support to agents ...

New

Promachbuilt

Customer Service Rep

Homer, MI

$13.50 - $18.50/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Rennco is excited to welcome a new Customer Services Representative to our team. In this role, you will play a key part in supporting our aftermarket business by providing exceptional customer ...

New

Pro Mach, Inc.

Customer Service Rep

Homer, MI · On-site

$13.50 - $18.50/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Rennco is excited to welcome a new Customer Services Representative to our team. In this role, you will play a key part in supporting our aftermarket business by providing exceptional customer ...

Pro Mach

Customer Service Rep

Homer, MI · On-site

$13.50 - $18.50/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Rennco is excited to welcome a new Customer Services Representative to our team. In this role, you will play a key part in supporting our aftermarket business by providing exceptional customer ...

New

Integrityfex

Client Services Representative

Marquette, MI · Remote

$15.50 - $21/hr

Client Services Representative **Remote Opportunity** Integrity FEX is growing and seeking Client ... Deliver professional customer service before and after enrollment. * Continue learning through ...

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Customer Services Representative information

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How much do customer services representative jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for customer services representative in Michigan is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $18.22 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer services representative?

To thrive as a Customer Services Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes basic data entry or ticketing platforms is important. Patience, active listening, and a positive attitude are critical soft skills that help build rapport with customers and handle challenging situations. These skills ensure customer satisfaction, promote brand loyalty, and contribute to the efficient resolution of inquiries or issues.

What are some common challenges customer services representatives face, and how can they effectively handle them?

Customer Services Representatives often encounter challenges such as managing difficult customers, handling high call volumes, and navigating multiple support systems. To handle these effectively, it's important to stay calm, actively listen, and use established protocols to resolve issues efficiently. Building strong product knowledge and collaborating with team members can also help streamline problem-solving and ensure customers receive accurate information. Creating positive interactions, even during challenging situations, is key to success in this role.

What are the top 3 skills for customer services representative?

Customer service representatives need strong communication skills to effectively interact with customers, problem-solving abilities to address issues efficiently, and patience to handle difficult situations calmly. Additionally, familiarity with customer management software and a good understanding of company products or services enhance performance in this role.

What does a customer services representative do?

A customer services representative assists customers by answering questions, resolving issues, and providing information about products or services. They often use communication tools like phone, email, or chat and need good interpersonal and problem-solving skills to ensure customer satisfaction.

What are popular job titles related to Customer Services Representative jobs in Michigan?

For Customer Services Representative jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Customer Services Representative jobs in Michigan look for?

The top searched job categories for Customer Services Representative jobs in Michigan are:

What cities in Michigan are hiring for Customer Services Representative jobs?

Cities in Michigan with the most Customer Services Representative job openings:

What are popular job titles related to Customer Services Representative jobs in MI?

For Customer Services Representative jobs in MI, the most frequently searched job titles are:

Customer Services Representative jobs near you
Infographic showing various Customer Services Representative job openings in Michigan as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $34,077 per year, or $16.4 per hour.

Customer Services Representative

Webasto

Fenton, MI • On-site

$14.50 - $19.75/hr

Full-time

Medical, PTO

Posted yesterday

New

Webasto rating

5.9

Company rating: 5.9 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

Customer Services Representative
Make individual mobility more enjoyable and sustainable by advancing technology and people - As one of the top 100 automotive suppliers worldwide, Webasto actively shapes the transformation of the industry through expertise and forward-thinking solutions. Our goal is to make mobility a full sensory experience, working toward more comfort, wind in your hair, the perfect temperature in any season, and driving with a clear conscience - for a safe and sustainable future. We bring joy to mobility - are you in?
Position Summary:
Responsible for Customer order processing, updates and communication throughout the Customer order lifecycle. Works with Production and Supply Chain Management to obtain updates related to Customer orders.
ESSENTIAL FUNCTIONS: Essential duties and responsibilities include, but are not limited to, the following:
  1. Communicates with customers daily via phone and/or email regarding purchase orders, delivery dates, pricing, anticipated changes, and additional information as required.
  2. Reviews purchase orders for correct part numbers, delivery address, quantities, and pricing.
  3. Creates and schedules sales orders for shipment in ERP system.
  4. Verifies production status, inventory levels and receipt dates before scheduling orders for shipments.
  5. Responsible for customer communication via EDI, Customer Web Portals, and other communication tools as needed
  6. The ability to interact and communicate directly with Customers. Maintain a professional, courteous and respectful approach when dealing with Customer interactions. Written and verbal communication skills, work and attention to details are equally important.
  7. Communicates with Supply Chain, Production, Finance and other relevant departments on a daily basis

MINIMUM QUALIFICATIONS:
High School Diploma, additional education desired
Two years customer service experience
Experience with SAP R3 or S4/HANA desirable
Knowledge and proficiency of:
  1. Excellent verbal and written communication skills
  2. Proficient in Microsoft Outlook, Excel and other Microsoft programs
  3. ERP and order entry transactions
  4. Follow ISO14001/9001, IATF/TS16949 processes, as required.
  5. Everyone has the responsibility and right to stop production or shipment if they suspect product does not meet quality requirements.

Ability to:
  1. Act professionally and courteous to customers at all times
  2. Solve problems
  3. Interact with other departments

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, work is primarily performed indoors with extended periods at a computer, on the telephone, sitting or standing. Employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, calculators, computers; reach with hands and arms; climb stairs; balance; stoop, kneel, talk or hear, taste or smell. The employee must regularly lift and/or move up to 10 pounds in order to move, lift and carry products.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Basic communication skills such as talking, seeing, and hearing are needed for frequent person-to-person contacts, and telephone usage.
WORK ENVIRONMENT
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is exposed to normal in-office weather conditions/environment. The nature of the work has frequent interruptions; contact with the vendors and employees and requires communication skills coupled with constant exposure to confidential information. May be required to work beyond normal working hours.
The noise level in the work environment is usually moderate.
Applications from qualified individuals with disabilities are expressly welcome.
Your contact person:
Valerie McKeachie, People & Organization Fenton, MI
Get to know us here and find out why we are passionate about attracting talent to Webasto.
We look forward to receiving your online application!
Equal Employment Opportunity Statement
Webasto is an Equal Opportunity Employer. We do not discriminate against race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status, veteran or military status, or any other legally protected status.
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