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Customer Services Representative Jobs in Michigan

Integrityfex

Client Services Representative

Marquette, MI · Remote

$15.50 - $21/hr

Client Services Representative **Remote Opportunity** Integrity FEX is growing and seeking Client ... Deliver professional customer service before and after enrollment. * Continue learning through ...

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How much do customer services representative jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for customer services representative in Michigan is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $18.22 per hour, depending on experience, location, and employer.

What are the top 3 skills for customer services representative?

Customer service representatives need strong communication skills to effectively interact with customers, problem-solving abilities to address issues efficiently, and patience to handle difficult situations calmly. Additionally, familiarity with customer management software and a good understanding of company products or services enhance performance in this role.

What does a customer services representative do?

A customer services representative assists customers by answering questions, resolving issues, and providing information about products or services. They often use communication tools like phone, email, or chat and need good interpersonal and problem-solving skills to ensure customer satisfaction.

What are some common challenges customer services representatives face, and how can they effectively handle them?

Customer Services Representatives often encounter challenges such as managing difficult customers, handling high call volumes, and navigating multiple support systems. To handle these effectively, it's important to stay calm, actively listen, and use established protocols to resolve issues efficiently. Building strong product knowledge and collaborating with team members can also help streamline problem-solving and ensure customers receive accurate information. Creating positive interactions, even during challenging situations, is key to success in this role.

What are the key skills and qualifications needed to thrive as a customer services representative?

To thrive as a Customer Services Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes basic data entry or ticketing platforms is important. Patience, active listening, and a positive attitude are critical soft skills that help build rapport with customers and handle challenging situations. These skills ensure customer satisfaction, promote brand loyalty, and contribute to the efficient resolution of inquiries or issues.

What are popular job titles related to Customer Services Representative jobs in Michigan?

For Customer Services Representative jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Customer Services Representative jobs in Michigan look for?

The top searched job categories for Customer Services Representative jobs in Michigan are:

What cities in Michigan are hiring for Customer Services Representative jobs?

Cities in Michigan with the most Customer Services Representative job openings:

What are popular job titles related to Customer Services Representative jobs in MI?

For Customer Services Representative jobs in MI, the most frequently searched job titles are:

Customer Services Representative jobs near you
Infographic showing various Customer Services Representative job openings in Michigan as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $34,077 per year, or $16.4 per hour.

PRINTING INDUSTRY Customer Services Representative

Whitlock Business Systems

Madison Heights, MI

$39K - $46K/yr

Full-time

Medical, Dental, Retirement, PTO

Re-posted yesterday

Job description

Whitlock Business Systems is a well-established and growing commercial/digital printing and e-commerce company known for delivering innovative print solutions and exceptional customer experiences. We are currently seeking a motivated, detail-oriented, and professional Customer Service Representative to join our dynamic team. We offer a competitive compensation package, commensurate with experience, including medical and dental insurance, 401(k), and PTO, including Vacation, Holidays, and Sick Days.
The Customer Service Representative will play a critical role in supporting our print production and sales teams by managing customer communications, order entry, and billing while maintaining accurate documentation. This role requires a balance of strong technical, administrative, and interpersonal skills, along with a high level of professionalism and attention to detail.