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Customer Services Representative Jobs in Michigan

A1 Services

Customer Service Representative

Lansing, MI · On-site

$16.25 - $22/hr

Customer Service Representative A-1 Mechanical is currently looking for a Customer Service ... The services we provide range from new construction installations of single family, multifamily and ...

A1 Services

Customer Service Representative

Lansing, MI

$16.25 - $22/hr

Customer Service Representative A-1 Mechanical is currently looking for a Customer Service ... The services we provide range from new construction installations of single family, multifamily and ...

NVA

Client Services Representative

Belmont, MI · On-site

$14 - $19.25/hr

Client Service Representative (CSR) Great Lakes Hospital for Animals Belmont, Michigan Great Lakes Hospital for Animals is growing, and we are excited to expand our footprint in the community. We are ...

Chelsea State Bank

Customer Service Representative

Dexter, MI · On-site

$15.25 - $20.75/hr

Job Type Full-time Description Provides a complete range of customer services at the financial institution, including opening both business and consumer accounts. Provides a variety of customer ...

Chelsea State Bank

Customer Service Representative

Dexter, MI · On-site

$15.25 - $20.75/hr

Description Provides a complete range of customer services at the financial institution, including opening both business and consumer accounts. Provides a variety of customer transactions in ...

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Customer Services Representative information

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How much do customer services representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer services representative in Michigan is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $18.22 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer services representative?

To thrive as a Customer Services Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes basic data entry or ticketing platforms is important. Patience, active listening, and a positive attitude are critical soft skills that help build rapport with customers and handle challenging situations. These skills ensure customer satisfaction, promote brand loyalty, and contribute to the efficient resolution of inquiries or issues.

What are some common challenges customer services representatives face, and how can they effectively handle them?

Customer Services Representatives often encounter challenges such as managing difficult customers, handling high call volumes, and navigating multiple support systems. To handle these effectively, it's important to stay calm, actively listen, and use established protocols to resolve issues efficiently. Building strong product knowledge and collaborating with team members can also help streamline problem-solving and ensure customers receive accurate information. Creating positive interactions, even during challenging situations, is key to success in this role.

How to get hired as a customer services representative?

To get hired as a customer services representative, candidates should have strong communication and problem-solving skills, relevant experience, and a good understanding of customer service tools like CRM software. A high school diploma or equivalent is typically required, and some employers may prefer or require additional certifications or training. Preparing a professional resume and practicing interview skills can improve chances of securing a position in this field.

Is remote customer services representative a stressful job?

A remote customer services representative role can be stressful due to handling difficult customer interactions, meeting performance metrics, and managing high call volumes. However, working remotely may reduce some workplace stressors like commuting and office distractions, and success often depends on communication skills and stress management techniques.

What does a customer services representative do?

A customer services representative assists customers by answering questions, resolving issues, and providing information about products or services. They often use communication tools like phone, email, or chat and need good interpersonal and problem-solving skills to ensure customer satisfaction.

What are popular job titles related to Customer Services Representative jobs in Michigan?

For Customer Services Representative jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Customer Services Representative jobs in Michigan look for?

The top searched job categories for Customer Services Representative jobs in Michigan are:

What cities in Michigan are hiring for Customer Services Representative jobs?

Cities in Michigan with the most Customer Services Representative job openings:

What are popular job titles related to Customer Services Representative jobs in MI?

For Customer Services Representative jobs in MI, the most frequently searched job titles are:

Customer Services Representative jobs near you
Infographic showing various Customer Services Representative job openings in Michigan as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $34,077 per year, or $16.4 per hour.

Financial Services Representative

First National Bank of America

East Lansing, MI • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

Job description

Are you looking to launch a rewarding career in the financial industry? First National Bank of America is seeking an energetic, customer-focused Financial Services Representative to join our East Lansing Branch team. This role is more than a job, it's an opportunity to build a strong foundation in banking, develop valuable financial skills, and create meaningful relationships with customers every day.

As a Financial Services Representative, you'll gain experience in both teller operations and relationship banking, offering a unique opportunity to learn two of the most important areas of branch banking. You'll play a key role in helping customers achieve their financial goals while building the knowledge, confidence, and expertise needed for long-term career growth. If you're driven, adaptable, and excited to learn, this is the perfect place to begin your banking journey.

What You'll Do

  • Deliver exceptional customer service by creating a welcoming and professional experience for every customer who visits the branch
  • Accurately process a variety of financial transactions, including deposits, withdrawals, transfers, loan payments, and cash transactions
  • Build customer relationships by identifying financial needs and connecting customers with products, services, and banking experts who can help
  • Educate customers on digital banking tools and self-service solutions, helping them bank with greater convenience and confidence
  • Contribute to branch growth through referrals, appointment setting, and customer outreach activities
  • Maintain the highest standards of operational excellence, security, compliance, and risk management in every interaction

What We're Looking For

  • A positive attitude and genuine passion for helping people succeed financially
  • Strong communication and relationship-building skills
  • Excellent attention to detail and commitment to accuracy
  • A desire to learn and grow within the banking industry
  • Professionalism, dependability, and a collaborative team mindset
  • Previous customer service, retail, or cash-handling experience is helpful, but not required; we value potential, enthusiasm, and a willingness to learn

Why Join First National Bank of America?

This position is designed as the first step in a rewarding banking career. You'll receive hands-on experience, professional development, and exposure to both customer service and financial solutions. High-performing Financial Services Representatives are well-positioned to advance into the Personal Banker role and continue growing into future leadership and specialized banking opportunities.

If you're ready to start building your future in financial services with a company that invests in your growth, we'd love to meet you. Join our team and take the first step toward a successful and fulfilling banking career.

Employee benefits

  • Medical - Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
  • Dental - Premiums as low as $0.00
  • Vision - Low premium Plan
  • Discounted childcare
  • Pet Insurance
  • Paid Time Off (PTO)
  • 401k with employer match

Apply