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Ecommerce Customer Service Specialist Jobs (NOW HIRING)

Wasatch Rx LLC

eCommerce CSR

Sandy, UT ยท On-site

$18/hr

The eCommerce CSR performs assigned duties under the direction of the eCommerce Manager. This role supports Wasatch Rx's online business partnerships through purchasing, order management, customer ...

Kith

E-Commerce Customer Experience Manager

New York, NY ยท On-site

$85K - $105K/yr

Lead eCommerce customer service offshore team lead and representatives. * Define and monitor team performance against agreed Key Performance indicators (KPI's) and foster a continuous improvement ...

Salomon

Customer Service Specialist - eCommerce

Ogden, UT ยท On-site

$16.75 - $22/hr

Additional Information The E-Commerce Operations Specialist is a customer advocate within the Customer Service team that works to enhance the end consumer experience. The specialist is responsible ...

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How much do ecommerce customer service specialist jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for ecommerce customer service specialist in the United States is $19.67, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.63 per hour, depending on experience, location, and employer.

What is an ecommerce customer service specialist?

Ecommerce Customer Service Specialists are professionals who assist customers with inquiries, issues, and support related to online shopping experiences. They handle tasks such as responding to customer questions, processing orders, resolving complaints, managing returns, and providing product information. These specialists communicate with customers via email, chat, phone, or social media to ensure a smooth and satisfactory online shopping experience. Their role is crucial in building customer loyalty and maintaining a positive brand reputation for ecommerce businesses.

What are the key skills and qualifications needed to thrive as an ecommerce customer service specialist?

To thrive as an Ecommerce Customer Service Specialist, you need strong communication skills, problem-solving abilities, and a good understanding of online sales platforms, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, order management systems, and live chat tools is commonly required. Patience, empathy, and adaptability help professionals excel in handling diverse customer inquiries and resolving issues efficiently. These skills are essential for ensuring customer satisfaction, building brand loyalty, and maintaining smooth ecommerce operations.

How does an ecommerce customer service specialist typically collaborate with other departments to resolve customer issues?

Ecommerce Customer Service Specialists frequently work closely with teams such as warehouse, fulfillment, and IT to address customer concerns efficiently. For example, if a customer reports a missing or damaged item, the specialist coordinates with the warehouse to verify inventory or shipment status. Similarly, for technical issues with the website or order processing, they communicate with IT support to troubleshoot and relay updates to the customer. This cross-departmental collaboration ensures timely solutions and a positive customer experience.

What is the difference between Ecommerce Customer Service Specialist vs Ecommerce Customer Support Associate?

AspectEcommerce Customer Service SpecialistEcommerce Customer Support Associate
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; basic customer service skills
Work EnvironmentOnline support platforms, chat, email, phoneOnline chat, email, phone support within ecommerce settings
Employer & Industry UsageRetail, online stores, marketplacesOnline retail companies, ecommerce platforms
Search & Comparison IntentCustomer service roles in ecommerceEntry-level ecommerce support roles

The Ecommerce Customer Service Specialist typically handles more complex customer inquiries, troubleshooting, and order issues, often requiring more experience. The Ecommerce Customer Support Associate usually performs basic support tasks, such as answering common questions and processing orders. Both roles are essential in ecommerce, but the specialist often has a broader scope and more responsibilities.

More about Ecommerce Customer Service Specialist jobs

What cities are hiring for Ecommerce Customer Service Specialist jobs?

Cities with the most Ecommerce Customer Service Specialist job openings:

What job categories do people searching Ecommerce Customer Service Specialist jobs look for?

The top searched job categories for Ecommerce Customer Service Specialist jobs are:

Ecommerce Customer Service Specialist jobs near you
Infographic showing various Ecommerce Customer Service Specialist job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $40,910 per year, or $19.7 per hour.

E-Commerce Customer Service Specialist

FY International LLC

Salem, NH โ€ข On-site

$17 - $22.50/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

Company Description FY International LLC is a U.S.-based company founded in 2013 that has evolved from multi-platform e-commerce operations into an AI-driven e-commerce and logistics provider. Leveraging extensive experience in high-volume online retail across Amazon, Walmart, eBay, and other marketplaces, the company now supports sellers with AI-customized systems and services. Its flagship FYERP platform and DigiPassport Amazon SP-API module offer dedicated, end-to-end solutions for Amazon Selling Partners and multi-channel e-commerce teams. FY International delivers AI-powered operations, marketing, product selection, and analytics to help businesses optimize orders, inventory, customer service, shipping, and returns. The company also brings deep expertise in consumer electronics retail and R2V3-aligned refurbishment and reverse logistics, enhancing its lifecycle and returns capabilities.

Role Description The E-Commerce Customer Service Specialist is a full-time, on-site role based in Salem, NH. This role handles day-to-day customer interactions across online marketplaces, responding to inquiries via phone, email, and messaging platforms and ensuring timely, accurate resolution of issues related to orders, deliveries, returns, and product information. The specialist will manage customer tickets, communicate with internal operations and logistics teams, and document all interactions in the companyโ€™s systems. Responsibilities include monitoring customer feedback, identifying recurring issues, and suggesting process improvements to enhance the overall customer experience. The role also involves maintaining professional communication standards, following marketplace policies, and supporting ongoing initiatives to improve customer satisfaction across platforms.

Qualifications

  • Strong customer-facing skills, including Customer Support and Customer Service capabilities to manage inquiries, complaints, and resolutions effectively.
  • Experience focused on Customer Satisfaction and Customer Experience, with the ability to identify pain points and propose improvements.
  • Professional Phone Etiquette and clear written communication skills for interacting with customers across multiple channels.
  • Familiarity with e-commerce platforms (such as Amazon, Walmart, eBay) and basic order management or CRM systems.
  • Ability to work on-site in Salem, NH, with strong time management, organization, and attention to detail.
  • Comfort handling high volumes of customer interactions while maintaining accuracy and composure.
  • Bachelorโ€™s degree or higher required; post-secondary education or relevant certifications in customer service or business are a plus.
  • Prior experience in e-commerce, logistics, or consumer electronics retail is beneficial.

Benefits

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance



ๆ‹›่˜ๅฏไบ‹๏ผš็”ตๅ•†ๅฎขๆœไธ“ๅ‘˜

ๅทฅไฝœๅœฐ็‚น๏ผšSalem, NH๏ผˆๆณขๅฃซ้กฟๅŒ—้ƒŠ๏ผ‰

ๅ…ฌๅธๆ€ง่ดจ๏ผš็”ตๅ•†ๅ…ฌๅธ

ๅฒ—ไฝ่Œ่ดฃ

1. ๅฎขๆˆทๆœๅŠกไธŽๅ”ฎๅŽๅค„็†๏ผš่ดŸ่ดฃๅคšๆธ ้“ๆ—ฅๅธธๅฎขๆˆทๆฒŸ้€š๏ผŒ้ซ˜ๆ•ˆๅค„็†ๅ’จ่ฏขใ€ๅฎข่ฏ‰ใ€้€€ๆข่ดงๅŠ้€€ๆฌพ๏ผŒ็ปดๆŠค่‰ฏๅฅฝ็š„ๅ“็‰Œๅฝข่ฑกไธŽๅฎขๆˆทๆปกๆ„ๅบฆ

2. ่ฎขๅ•ไธŽ็‰ฉๆต่ทŸ่ธช๏ผš่ทŸ่ฟ›่ฎขๅ•ๅค„็†ๅ…จๆต็จ‹๏ผŒๅ่ฐƒไป“ๅบ“ไธŽ็‰ฉๆตๆ‰ฟ่ฟๅ•†๏ผŒ่ทŸ่ฟ›้€†ๅ‘็‰ฉๆต๏ผˆ้€€่ดง๏ผ‰๏ผŒ็กฎไฟๅฑฅ็บฆ้กบ็•…ไธŽๅ‡†็กฎ

3. ๅฎขๆœๆ•ฐๆฎๅˆ†ๆžไธŽๆŠฅๅ‘Š๏ผšๅฎšๆœŸๆฑ‡ๆ€ปๅˆ†ๆžๅฎขๆœๆ•ฐๆฎ๏ผˆๅฆ‚ๅ“ๅบ”ๆ—ถ้•ฟใ€ๆปกๆ„ๅบฆใ€้€€ๆข่ดงๅŽŸๅ› ใ€ๅธธ่งๅฎข่ฏ‰็ญ‰๏ผ‰๏ผŒ่พ“ๅ‡บๆ•ฐๆฎๅˆ†ๆžๆŠฅๅ‘Š๏ผŒ่ฏ†ๅˆซไฝ“้ชŒ็—›็‚นไธŽๆฝœๅœจไธšๅŠก้ฃŽ้™ฉ

4. ่ดฆๅทๅฎ‰ๅ…จไธŽๅˆ่ง„็ปดๆŠค๏ผš็›‘ๆŽงๅนณๅฐ่ดฆๅท็ปฉๆ•ˆๆŒ‡ๆ ‡ๅŠไนฐๅฎถๅ้ฆˆ๏ผŒๅŠๆ—ถ้ข„่ญฆๅนถ้…ๅˆๅค„็†ๅˆ่ง„ไธŽ้ฃŽๆŽง้—ฎ้ข˜๏ผŒไฟ้šœ่ดฆๅทๅฎ‰ๅ…จ

5. ๆต็จ‹ไผ˜ๅŒ–ไธŽ็ณป็ปŸๅบ”็”จ๏ผš็†Ÿ็ปƒ่ฟ็”จ็”ตๅ•†ๅนณๅฐๅŽๅฐๅŠ ERP ็ณป็ปŸ๏ผŒๅŸบไบŽๆ—ฅๅธธๆœๅŠกไธŽ้€€ๆข่ดงๆ•ฐๆฎๅ้ฆˆ๏ผŒๅๅŠฉไผ˜ๅŒ–ๅฎขๆœไธŽๅฑฅ็บฆๆต็จ‹

6. ่ทจ้ƒจ้—จๅไฝœ๏ผš้…ๅˆ่ฟ่ฅใ€ไป“ๅบ“ๅŠ่ฟœ็จ‹ๆ”ฏๆŒๅ›ข้˜Ÿ๏ผŒๆŽจๅŠจๅฎข่ฏ‰ๅฟซ้€Ÿ่งฃๅ†ณ๏ผŒๅŠฉๅŠ›ๅ›ข้˜Ÿๆ•ดไฝ“ๆœๅŠก KPI ็š„่พพๆˆ

ไปป่Œ่ฆๆฑ‚

  • ๆœฌ็ง‘ๅŠไปฅไธŠๅญฆๅŽ†๏ผŒ่‹ฑ่ฏญๅฏไฝœไธบๅทฅไฝœ่ฏญ่จ€๏ผˆๅ…ทๅค‡่‰ฏๅฅฝ็š„ไนฆ้ขไธŽๅฃ่ฏญๆฒŸ้€š่ƒฝๅŠ›๏ผ‰
  • ๆœ‰็”ตๅ•†ๅฎขๆœใ€ๅ”ฎๅŽใ€็‰ฉๆตๆˆ–ๅนณๅฐ่ฟ่ฅ็›ธๅ…ณ็ป้ชŒ่€…ไผ˜ๅ…ˆ
  • ๅ…ทๅค‡่พƒๅผบ็š„ๆ•ฐๆฎๆ•ๆ„Ÿๅบฆ๏ผŒ็†Ÿ็ปƒไฝฟ็”จๆ•ฐๆฎๅˆ†ๆžๅทฅๅ…ท่ฟ›่กŒๆ•ฐๆฎๆ•ด็†ไธŽๅˆ†ๆžไผ˜ๅ…ˆ
  • ็†Ÿๆ‚‰็”ตๅ•†่ฎขๅ•ใ€้€€ๆข่ดงๆต็จ‹ๅŠ ERP/ๅฎขๆœ็ณป็ปŸๆ“ไฝœ่€…ไผ˜ๅ…ˆ
  • ้€ป่พ‘ๆธ…ๆ™ฐ๏ผŒๅ…ทๅค‡่‰ฏๅฅฝ็š„ๆฒŸ้€šๅ่ฐƒ่ƒฝๅŠ›
  • ๆฌข่ฟŽไผ˜็ง€็š„ๅบ”ๅฑŠๆฏ•ไธš็”Ÿ๏ผŒๅ…ฌๅธๆไพ›ๅฎŒๅ–„็š„ไธ“ไธšๅŸน่ฎญไธŽๆ™‹ๅ‡้€š้“

็ฆๅˆฉๅพ…้‡

  • ๅ…ทๆœ‰็ซžไบ‰ๅŠ›็š„่–ช้…ฌๅพ…้‡ +็ปฉๆ•ˆๅฅ–ๅŠฑ
  • ๅฎŒๅ–„็š„็ฆๅˆฉไฟ้šœ๏ผšๅŒป็–—ไฟ้™ฉใ€็‰™็ง‘ไธŽ็œผ็ง‘ไฟ้™ฉใ€401(K) ้€€ไผ‘่ฎกๅˆ’
  • ๅฟซ้€Ÿๅ‘ๅฑ•็š„็”ตๅ•†ๅนณๅฐไธŽๅ›ฝ้™…ๅŒ–ๅทฅไฝœๆฐ›ๅ›ด
  • ๆ˜Ž็กฎ็š„ๅŸนๅ…ปๆœบๅˆถไธŽๆ™‹ๅ‡็ฉบ้—ด
  • ่ˆ’้€‚ไผ˜่ถŠ็š„ๅŠžๅ…ฌ็Žฏๅขƒ


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