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Ecommerce Customer Service Representative Jobs (NOW HIRING)

Octane Seating

Be Seen First

Customer Service Representative eCommerce

Wheat Ridge, CO · On-site

$20 - $24/hr

... eCommerce Company is quickly in need of a full time Extraordinary Customer Account Representative ... Customer Service Skills and Requirements · Minimum of 2-3 years of Customer Service or Account ...

Baccarat, Inc.

E-Commerce & CRM Specialist

Manhattan, NY · On-site

$34 - $38.50/hr

The E-Commerce & CRM Specialist supports the execution and optimization of Baccarat's digital commerce and customer engagement activities in North America. This role is responsible for day-to-day ...

Robbins Brothers

Customer Service Specialist

Pasadena, CA · On-site

$20 - $24/hr

Ecommerce Customer Service Specialist Reports To: Ecommerce / Ring Center Manager Direct Reports ... Represent the brand with professionalism, consistency, and adherence to company values. * Maintain ...

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How much do ecommerce customer service representative jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for ecommerce customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How does an Ecommerce Customer Service Representative typically collaborate with other departments to resolve complex customer issues?

Ecommerce Customer Service Representatives often work closely with teams such as fulfillment, logistics, and IT to address multifaceted customer issues. For example, if a customer reports a problem with an order not arriving, the representative may coordinate with the warehouse to check inventory and shipping status, or escalate technical issues to the IT team if a website error is involved. This cross-functional collaboration ensures that customer concerns are resolved efficiently and accurately, and representatives regularly communicate updates to both customers and internal teams to keep everyone informed.

What does an Ecommerce Customer Service Representative do?

An Ecommerce Customer Service Representative assists customers with online purchases, addresses inquiries, resolves complaints, and provides support before, during, and after a sale. They communicate with customers through various channels such as email, chat, or phone. Their responsibilities often include processing orders, handling returns or refunds, tracking shipments, and ensuring customer satisfaction. They play a key role in maintaining a positive shopping experience and building brand loyalty for online businesses.

What jobs pay 4000 a week without a degree?

Ecommerce Customer Service Representatives typically do not earn $4,000 weekly without specialized experience or bonuses. High-paying roles that can reach this level often include sales, real estate, or skilled trades, which may require certifications or extensive experience rather than a formal degree. Some independent or entrepreneurial jobs, such as online business owners or consultants, can also generate this income with the right skills and client base.

How can I make 2000 a week working from home?

Ecommerce Customer Service Representatives can increase their earnings by gaining experience, improving communication skills, and working for companies that offer higher pay or bonuses. Earning $2000 weekly typically requires full-time hours, performance incentives, or handling high-volume customer interactions, often with proficiency in tools like CRM software. Building expertise and seeking roles with commission or incentive structures can also help reach higher income levels.

What is the role of customer service in ecommerce?

An Ecommerce Customer Service Representative handles customer inquiries, resolves issues related to orders, returns, and product information, and ensures a positive shopping experience. They often use tools like live chat, email, and CRM systems to communicate effectively and maintain customer satisfaction.

What are the key skills and qualifications needed to thrive as an Ecommerce Customer Service Representative, and why are they important?

To thrive as an Ecommerce Customer Service Representative, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with CRM software, ecommerce platforms, and live chat systems is typically required. Patience, adaptability, and empathy are standout soft skills that help build rapport and manage challenging customer interactions. These skills and qualities are crucial for delivering timely, effective support that enhances customer satisfaction and drives business growth.

What is the difference between Ecommerce Customer Service Representative vs Customer Support Specialist?

AspectEcommerce Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentOnline platforms, call centers, or remoteCall centers, online chat, or remote
Industry UsagePrimarily in e-commerce and retailVarious industries including retail, tech, and services
Search & Comparison IntentCommonly compared for online retail rolesBroader customer support roles across industries

Both roles focus on assisting customers, but Ecommerce Customer Service Representatives specialize in online retail environments, handling order issues, product inquiries, and returns. Customer Support Specialists may work across multiple industries, providing broader support services. The key differences lie in industry focus and specific job functions, with Ecommerce Customer Service Representatives being more tailored to e-commerce platforms.

What is a customer service representative for an ecommerce company?

An ecommerce customer service representative is a professional who assists online shoppers by answering questions, resolving issues, processing orders, and handling returns or refunds. They typically communicate via phone, email, or live chat and use customer management tools to ensure a positive shopping experience.
More about Ecommerce Customer Service Representative jobs
What states have the most Ecommerce Customer Service Representative jobs? States with the most job openings for Ecommerce Customer Service Representative jobs include:
What job categories do people searching Ecommerce Customer Service Representative jobs look for? The top searched job categories for Ecommerce Customer Service Representative jobs are:
Ecommerce Customer Service Representative jobs near you
Infographic showing various Ecommerce Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Ecommerce Customer Service Representative

Ecommerce Customer Service Representative

Hart Medical Equipment

Flint, MI • On-site

$15.50 - $21.25/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Hart Medical Equipment rating

7.6

Company rating: 7.6 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Status: Full Time

Location: Remote

Hours: 8 am - 5 pm M - F

Hart Medical Equipment offers a competitive salary and benefits package. EOE

Ecommerce Customer Service Representative

SUMMARY: Provides exceptional service as the first point of contact for customers. Takes orders, answers questions, handles complaints and troubleshoots problems.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

· Assists all internal and external customers in a professional manner.

· Maintain a positive, empathetic and professional attitude toward customers at all times.

· Receives requests from multiple sources (phone, fax, e-Commerce, in-person) and completes necessary process for equipment services.

· Coordinates home equipment service request with Dispatch for prompt delivery.

· Engage in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed.

· Provide customers with product and service information.

· Maintain current knowledge on Medicare, Medicaid and third party payor sources for equipment.

· Verifies medical necessity, insurance coverage and physician orders for all insurance-assigned services.

· Follows policy and work instructions to ensure the Billing Department has the correct paperwork to complete insurance.

· Understanding and striving to meet or exceed department metrics while providing excellent customer service.

· Making sales or recommendations for products or services that may complement client needs, as applicable.

· Other duties as assigned by management.

QUALIFICATIONS

To perform as a customer service call center representative successfully, an individual must be professional, proactive and positive with internal and external customers and coworkers. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience

· High school diploma or general education degree (GED).

· 6 months of relevant customer service experience preferred.

Skills & Abilities

· Excellent interpersonal, written and oral communication skills.

· Customer service orientation

· Attention to detail

· Good data entry skills

· Proficiency with computers, with strong typing skills

· Ability to work in a fast paced environment.

By submitting an application, you are agreeing to the terms of Hart's Application Acknowledgement and Agreement found at https://hartmedical.org/application-agreement.

IRB Medical Equipment LLC, dba Hart Medical Equipment, is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, citizenship age, disability genetic information, height, weight, marital or veteran status or any other protected status in accordance with the requirements of applicable federal state and local laws. Hart Medical Equipment also provides reasonable accommodation for individuals with disabilities in accordance with applicable law.

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