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Ecommerce Customer Service Representative Jobs (NOW HIRING)

Remote VA

E-commerce CSR (Male) - Remote

$16.50 - $22.25/hr

E-commerce Csr We are looking for a proactive and organized Virtual Assistant to support our ecommerce customer service and order fulfillment operations. This role requires excellent communication ...

Private Apparel Company

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E-Commerce Customer Service Representative

Torrance, CA · On-site

$16.90 - $20/hr

We are seeking an E-Commerce Customer Service Associate to join our team. You will be responsible for helping customers by providing product information and resolving order and technical issues in a ...

Jayakas

E-Commerce Customer Service Specialist

High Point, NC · On-site

$15.25 - $20/hr

Position Summary BingLtd. is seeking a highly organized, customer-focused E-Commerce Customer Service Specialist to support our growing butcher block countertop and related wood products business.

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Ecommerce Customer Service Representative information

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How much do ecommerce customer service representative jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for ecommerce customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How does an Ecommerce Customer Service Representative typically collaborate with other departments to resolve complex customer issues?

Ecommerce Customer Service Representatives often work closely with teams such as fulfillment, logistics, and IT to address multifaceted customer issues. For example, if a customer reports a problem with an order not arriving, the representative may coordinate with the warehouse to check inventory and shipping status, or escalate technical issues to the IT team if a website error is involved. This cross-functional collaboration ensures that customer concerns are resolved efficiently and accurately, and representatives regularly communicate updates to both customers and internal teams to keep everyone informed.

What does an Ecommerce Customer Service Representative do?

An Ecommerce Customer Service Representative assists customers with online purchases, addresses inquiries, resolves complaints, and provides support before, during, and after a sale. They communicate with customers through various channels such as email, chat, or phone. Their responsibilities often include processing orders, handling returns or refunds, tracking shipments, and ensuring customer satisfaction. They play a key role in maintaining a positive shopping experience and building brand loyalty for online businesses.

How much do you get paid in eCommerce?

Ecommerce Customer Service Representatives typically earn an hourly wage ranging from $12 to $20, with average annual salaries between $25,000 and $45,000. Pay can vary based on experience, location, and the company's size, and some roles may include benefits or performance bonuses.

What is the role of customer service in eCommerce?

An Ecommerce Customer Service Representative plays a key role in assisting customers with inquiries, order issues, and product information through channels like chat, email, or phone. Their responsibilities include resolving problems promptly, providing product guidance, and ensuring a positive shopping experience to foster customer loyalty and retention.

What is the highest paying customer service job?

The highest paying customer service roles are often in management or specialized fields such as technical support managers, customer success directors, or roles in industries like finance or technology. These positions typically require extensive experience, leadership skills, and sometimes advanced certifications, with salaries reaching six figures in some cases.

What are the key skills and qualifications needed to thrive as an Ecommerce Customer Service Representative, and why are they important?

To thrive as an Ecommerce Customer Service Representative, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with CRM software, ecommerce platforms, and live chat systems is typically required. Patience, adaptability, and empathy are standout soft skills that help build rapport and manage challenging customer interactions. These skills and qualities are crucial for delivering timely, effective support that enhances customer satisfaction and drives business growth.

What is the difference between Ecommerce Customer Service Representative vs Customer Support Specialist?

AspectEcommerce Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentOnline platforms, call centers, or remoteCall centers, online chat, or remote
Industry UsagePrimarily in e-commerce and retailVarious industries including retail, tech, and services
Search & Comparison IntentCommonly compared for online retail rolesBroader customer support roles across industries

Both roles focus on assisting customers, but Ecommerce Customer Service Representatives specialize in online retail environments, handling order issues, product inquiries, and returns. Customer Support Specialists may work across multiple industries, providing broader support services. The key differences lie in industry focus and specific job functions, with Ecommerce Customer Service Representatives being more tailored to e-commerce platforms.

What is a customer service representative for an eCommerce company?

An eCommerce customer service representative is a professional who assists online shoppers by answering questions, resolving issues, processing orders, and handling returns or refunds. They typically communicate via phone, email, or live chat and use customer management tools to ensure a positive shopping experience.
More about Ecommerce Customer Service Representative jobs
What states have the most Ecommerce Customer Service Representative jobs? States with the most job openings for Ecommerce Customer Service Representative jobs include:
What job categories do people searching Ecommerce Customer Service Representative jobs look for? The top searched job categories for Ecommerce Customer Service Representative jobs are:
Ecommerce Customer Service Representative jobs near you
Infographic showing various Ecommerce Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 84% Full Time, and 16% Part Time. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Ecommerce Customer Service Representative

ST JOHN KNITS INC

Anaheim, CA • On-site

$22 - $26/hr

Full-time

Posted 13 days ago

Key responsibilities

  • Respond to customer inquiries, concerns, and feedback through phone, email, Live Chat, and SMS with professionalism and empathy.

  • Troubleshoot and resolve customer and order-related issues to ensure a seamless digital shopping experience from purchase through delivery.

  • Serve as a brand ambassador by educating clients on company products, services, policies, and boutique locations.

Job description

The Ecommerce Customer Service Representative (ECSR) will provide professional and consultative customer support for company website transactions through inbound calls, outbound calls and email correspondence. Utilizing strong communication skills and problem-solving skills, the CSR is responsible for answering questions and resolving issues relating to customers’ orders/returns and accounts, website content, St. John company information and policies, and other aspects of the customer experience. The ideal candidate is engaging, client centric focused, solution oriented, and committed to providing world class customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Deliver exceptional client service by responding to customer inquiries, concerns, and feedback with professionalism, empathy, and a solutions-oriented approach
  • Provide seamless omnichannel support through phone, email, Live Chat, and SMS communications
  • Serve as a brand ambassador by educating clients on St. John products, services, company policies, and boutique locations
  • Guide clients through their purchasing journey by offering personalized styling recommendations, product expertise, and wardrobe-building opportunities
  • Cultivate meaningful client relationships through personalized interactions that inspire trust, loyalty, and long-term engagement with the brand
  • Collaborate with Fulfillment, Logistics, Ecommerce, and cross-functional teams to ensure timely and accurate resolution of customer and order-related inquiries
  • Troubleshoot and resolve issues encountered throughout the digital shopping journey, ensuring a seamless customer experience from purchase through delivery
  • Maintain expert knowledge of St. John collections, craftsmanship, fabrication, fit, styling techniques, and ecommerce offerings
  • Identify and communicate customer trends, recurring concerns, and opportunities for operational or service improvements
  • Gather and communicate customer feedback to support enhancements to service, processes, and the SJK.com experience
  • Stay informed on evolving ecommerce, luxury retail, and customer service best practices to support innovation and service excellence
  • Support departmental initiatives, projects, and cross-functional activities that contribute to the success of the Ecommerce business

QUALIFICATIONS

  • 3+ years of ecommerce or retail customer experience - ideally within premium fashion or design-focused brands
  • Hands-on experience supporting customers via email, phone, or live chat
  • Strong understanding of ecommerce systems: Shopify Plus, Gorgias, Loop Returns, CMS workflows, and warehouse systems
  • Knowledge of order management skills beginning from placement of order to delivery
  • Knowledge of Ecommerce fulfillment (process and shipping)
  • Highly proficient in: Microsoft Office Programs (Outlook, Excel, Word & PowerPoint)
  • Ability to manage multiple programs simultaneously while communicating with clients
  • Demonstrated success in customer relationship management and online selling
  • Excellent communication, organization, and analytical skills
  • Highly collaborative, resourceful, and solution-oriented