ZipRecruiter

Log In

1

Ecommerce Customer Service Representative Jobs in Florida

Miami HEAT

E-commerce Customer Service Associate

Doral, FL · On-site

$13.50 - $18.50/hr

E-Commerce Customer Service Representative The Miami HEAT Retail Online team is seeking to hire an E-Commerce Customer Service Representative. The Service Representative's main priority is providing ...

Royal Caribbean Cruise Line

AVP, Ecommerce

Miami, FL · On-site

Serves as the primary Celebrity brand representative to the shared services ecommerce strategy group, ensuring Celebrity's growth objectives and commercial priorities are reflected in the multi-brand ...

Royal Caribbean Group

AVP, Ecommerce

Miami, FL · On-site

Serves as the primary Celebrity brand representative to the shared services ecommerce strategy group, ensuring Celebrity's growth objectives and commercial priorities are reflected in the multi-brand ...

Mia Jewelry

E-commerce Specialist

Miami, FL · On-site

Daily tasks include replying to all customer service messages inquiries, coordinating with store ... Strong e-commerce and sales skills , with experience managing online product listings, promotions ...

New

National Oak

Ecommerce Manager

Lakeland, FL · On-site

... services and solutions to both suppliers and customers. Our priority remains unchanged - to ... As the Ecommerce Manager, you will be working on a team dedicated to implementing our online sales ...

Industry FInTech

Ecommerce Manager

Aventura, FL · On-site +1

Experience collaborating with automation, CRM, or performance teams * Experience using AI-powered tools or platforms to optimize Ecommerce performance (marketing, personalization, reporting, or ...

Industry FInTech

Ecommerce Manager

Aventura, FL · On-site

Experience collaborating with automation, CRM, or performance teams * Experience using AI-powered tools or platforms to optimize Ecommerce performance (marketing, personalization, reporting, or ...

Arthrex

eCommerce Specialist

Naples, FL · On-site

Partner with Sr Manager, eCommerce to identify areas of opportunity to enhance customer journey ... Represent PowerHeal brand at in person sponsorship events * Stay abreast of competitor activity for ...

Odeko

Director, E-commerce

Miami, FL

Customers that use Odeko can increase their revenue, reduce their environmental footprint, and save ... We are looking for a Director of Ecommerce to serve as the end-to-end business leader for our ~$40 ...

next page

Showing results 1-20

All JobsEcommerce Customer Service Representative JobsEcommerce Customer Service Representative Jobs in Florida

Ecommerce Customer Service Representative information

See Florida salary details

$7

$14

$20

How much do ecommerce customer service representative jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for ecommerce customer service representative in Florida is $14.05, according to ZipRecruiter salary data. Most workers in this role earn between $11.49 and $15.62 per hour, depending on experience, location, and employer.

What does an ecommerce customer service representative do?

An Ecommerce Customer Service Representative assists customers with online purchases, addresses inquiries, resolves complaints, and provides support before, during, and after a sale. They communicate with customers through various channels such as email, chat, or phone. Their responsibilities often include processing orders, handling returns or refunds, tracking shipments, and ensuring customer satisfaction. They play a key role in maintaining a positive shopping experience and building brand loyalty for online businesses.

What are the key skills and qualifications needed to thrive as an ecommerce customer service representative?

To thrive as an Ecommerce Customer Service Representative, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with CRM software, ecommerce platforms, and live chat systems is typically required. Patience, adaptability, and empathy are standout soft skills that help build rapport and manage challenging customer interactions. These skills and qualities are crucial for delivering timely, effective support that enhances customer satisfaction and drives business growth.

How does an ecommerce customer service representative typically collaborate with other departments to resolve complex customer issues?

Ecommerce Customer Service Representatives often work closely with teams such as fulfillment, logistics, and IT to address multifaceted customer issues. For example, if a customer reports a problem with an order not arriving, the representative may coordinate with the warehouse to check inventory and shipping status, or escalate technical issues to the IT team if a website error is involved. This cross-functional collaboration ensures that customer concerns are resolved efficiently and accurately, and representatives regularly communicate updates to both customers and internal teams to keep everyone informed.

What is the difference between Ecommerce Customer Service Representative vs Customer Support Specialist?

AspectEcommerce Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentOnline platforms, call centers, or remoteCall centers, online chat, or remote
Industry UsagePrimarily in e-commerce and retailVarious industries including retail, tech, and services
Search & Comparison IntentCommonly compared for online retail rolesBroader customer support roles across industries

Both roles focus on assisting customers, but Ecommerce Customer Service Representatives specialize in online retail environments, handling order issues, product inquiries, and returns. Customer Support Specialists may work across multiple industries, providing broader support services. The key differences lie in industry focus and specific job functions, with Ecommerce Customer Service Representatives being more tailored to e-commerce platforms.

Does ecommerce customer service representative pay well?

Ecommerce customer service representatives typically earn an average hourly wage ranging from $12 to $20, depending on experience, location, and company size. Some roles offer additional benefits such as bonuses or commissions, especially in sales-focused environments. Overall, pay is generally considered moderate compared to other customer service roles.

What is a customer service representative for an ecommerce company?

An ecommerce customer service representative is a professional who assists online shoppers by answering questions, resolving issues, processing orders, and providing support through channels like chat, email, or phone. They often use customer management software and need good communication skills to ensure a positive shopping experience.

What are popular job titles related to Ecommerce Customer Service Representative jobs in Florida?

For Ecommerce Customer Service Representative jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Ecommerce Customer Service Representative jobs in Florida look for?

The top searched job categories for Ecommerce Customer Service Representative jobs in Florida are:

Ecommerce Customer Service Representative jobs near you
Infographic showing various Ecommerce Customer Service Representative job openings in Florida as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $29,217 per year, or $14 per hour.

E-commerce Customer Service Associate

Doral, FL • On-site

Miami HEAT
Spectator Sports • 201 - 500 employees
Learn more about Miami HEATexternal

$13.50 - $18.50/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

E-Commerce Customer Service Representative

The Miami HEAT Retail Online team is seeking to hire an E-Commerce Customer Service Representative. The Service Representative's main priority is providing exceptional customer service for MIAMIHEATSTORE.com customers, via phone and email.

Essential Duties & Responsibilities:

The following are examples of the various functions required. The job requirements are not limited to the items on this list.

  • Provide customer service via phone or email by answering questions concerning merchandise, orders and refunds.
  • Ensure customers have the best online shopping experience.
  • Resolves order issues by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem.
  • Leads or assists with special projects assigned by customer service supervisor and E-Commerce Product Manager.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Follow SOPs to ensure that appropriate changes are made to resolve customer's problems based on the guidelines.
  • Administrative assistance with projects as needed
Desired Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

  • At least a year of proven customer service experience. Knowledge of principles and processes for providing customers with the best service.
Education and/or Experience:

Associate's degree or equivalent from a 2-year college or technical school; Very organized and detail-oriented. Able to meet tight deadlines and adapt to a fast-paced, fluid environment while balancing multiple tasks at once. Must be proficient in Microsoft Applications including Word, Excel, and PowerPoint. Basic knowledge of Adobe Photoshop.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender/gender identity, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Apply