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Ecommerce Customer Service Representative Jobs (NOW HIRING)

Robbins Brothers

Customer Service Specialist

Pasadena, CA · On-site

$20 - $24/hr

Ecommerce Customer Service Specialist Reports To: Ecommerce / Ring Center Manager Direct Reports ... Represent the brand with professionalism, consistency, and adherence to company values. * Maintain ...

Channel Partners

E-Commerce Specialist

Chicago, IL · Hybrid

$70K/yr

Improve customer journey through insights and testing What You'll Bring Experience and Education ... The physical demands described here are representative of those that must be met by an employee to ...

Channel Partners

Motorola E-Commerce Specialist

Chicago, IL · On-site

$55K - $70K/yr

Improve customer journey through insights and testing What You'll Bring Experience and Education ... The physical demands described here are representative of those that must be met by an employee to ...

New

Royal Caribbean Cruise Line

AVP, Ecommerce

Miami, FL

Serves as the primary Celebrity brand representative to the shared services ecommerce strategy group, ensuring Celebrity's growth objectives and commercial priorities are reflected in the multi-brand ...

Novolex

Customer Service & E-Commerce Associate

Boulder, CO · On-site

$15.25 - $21/hr

Equally important, the CSR will perform order-related activities such as order entry from various ... e-commerce portals Desired Education Level: BS/BA degree from a four-year accredited college ...

Micro Auto Paint & Supplies, Inc.

Be Seen First

Automotive Customer Service Representative

Highland Park, MI · On-site

$17/hr

We are seeking an Automotive Customer Service Representative to join our Micro Auto Group team ... Micro Auto Group is seeking an individual who wants to grow with our expanding e-commerce platforms.

Novolex

Customer Service & E-Commerce Associate

Boulder, CO · On-site

$15.25 - $21/hr

Equally important, the CSR will perform order-related activities such as order entry from various ... e-commerce portals • Desired Education Level: BS/BA degree from a four-year accredited college ...

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Ecommerce Customer Service Representative information

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How much do ecommerce customer service representative jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for ecommerce customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How does an Ecommerce Customer Service Representative typically collaborate with other departments to resolve complex customer issues?

Ecommerce Customer Service Representatives often work closely with teams such as fulfillment, logistics, and IT to address multifaceted customer issues. For example, if a customer reports a problem with an order not arriving, the representative may coordinate with the warehouse to check inventory and shipping status, or escalate technical issues to the IT team if a website error is involved. This cross-functional collaboration ensures that customer concerns are resolved efficiently and accurately, and representatives regularly communicate updates to both customers and internal teams to keep everyone informed.

What does an Ecommerce Customer Service Representative do?

An Ecommerce Customer Service Representative assists customers with online purchases, addresses inquiries, resolves complaints, and provides support before, during, and after a sale. They communicate with customers through various channels such as email, chat, or phone. Their responsibilities often include processing orders, handling returns or refunds, tracking shipments, and ensuring customer satisfaction. They play a key role in maintaining a positive shopping experience and building brand loyalty for online businesses.

What jobs pay 4000 a week without a degree?

Ecommerce Customer Service Representatives typically do not earn $4,000 weekly without specialized experience or bonuses. High-paying roles that can reach this level often include sales, real estate, or skilled trades, which may require certifications or extensive experience rather than a formal degree. Some independent or entrepreneurial jobs, such as online business owners or consultants, can also generate this income with the right skills and client base.

How can I make 2000 a week working from home?

Ecommerce Customer Service Representatives can increase their earnings by gaining experience, improving communication skills, and working for companies that offer higher pay or bonuses. Earning $2000 weekly typically requires full-time hours, performance incentives, or handling high-volume customer interactions, often with proficiency in tools like CRM software. Building expertise and seeking roles with commission or incentive structures can also help reach higher income levels.

What is the role of customer service in ecommerce?

An Ecommerce Customer Service Representative handles customer inquiries, resolves issues related to orders, returns, and product information, and ensures a positive shopping experience. They often use tools like live chat, email, and CRM systems to communicate effectively and maintain customer satisfaction.

What are the key skills and qualifications needed to thrive as an Ecommerce Customer Service Representative, and why are they important?

To thrive as an Ecommerce Customer Service Representative, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with CRM software, ecommerce platforms, and live chat systems is typically required. Patience, adaptability, and empathy are standout soft skills that help build rapport and manage challenging customer interactions. These skills and qualities are crucial for delivering timely, effective support that enhances customer satisfaction and drives business growth.

What is the difference between Ecommerce Customer Service Representative vs Customer Support Specialist?

AspectEcommerce Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentOnline platforms, call centers, or remoteCall centers, online chat, or remote
Industry UsagePrimarily in e-commerce and retailVarious industries including retail, tech, and services
Search & Comparison IntentCommonly compared for online retail rolesBroader customer support roles across industries

Both roles focus on assisting customers, but Ecommerce Customer Service Representatives specialize in online retail environments, handling order issues, product inquiries, and returns. Customer Support Specialists may work across multiple industries, providing broader support services. The key differences lie in industry focus and specific job functions, with Ecommerce Customer Service Representatives being more tailored to e-commerce platforms.

What is a customer service representative for an ecommerce company?

An ecommerce customer service representative is a professional who assists online shoppers by answering questions, resolving issues, processing orders, and handling returns or refunds. They typically communicate via phone, email, or live chat and use customer management tools to ensure a positive shopping experience.
More about Ecommerce Customer Service Representative jobs
What states have the most Ecommerce Customer Service Representative jobs? States with the most job openings for Ecommerce Customer Service Representative jobs include:
What job categories do people searching Ecommerce Customer Service Representative jobs look for? The top searched job categories for Ecommerce Customer Service Representative jobs are:
Ecommerce Customer Service Representative jobs near you
Infographic showing various Ecommerce Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service.Ecommerce Rep

Customer Service.Ecommerce Rep

Top Notch Distributors, Inc.

Honesdale, PA • On-site

$15.75 - $21.50/hr

Full-time

Posted 13 days ago

Job description

Title: CUSTOMER SERVICE/ ECOMMERCE REPRESENTATIVE
Department: Customer Care
Pay Status: Non-Exempt
Reports To: Customer Care Assistant Manager
JOB SUMMARY
This role will support both customer service and ecommerce. Assisting customers by entering orders, e-mails, calls, and chats. Also handle any issues they may encounter after they order product, such as shipping, receiving, or returning of the product. Responsible for providing quality and efficient customer service to customers both internal and external.
OUR VALUES ARE KEY
  • Integrity is key - We are reliable with our words, responsible for our actions and lead with humanity.
  • Team, Team, Team - Create a safe, supportive and respectful team atmosphere that generates collaboration, transparency and opportunity for all.
  • Customer Connection - We take pride in being the most knowledgeable in the industry. We strive to deliver dependable and trustworthy results in every aspect of the customer experience.
  • Take The Long View - As individuals and a team we make strategic choices that support the long-term health of our company, our families and our community.
  • Celebrate The Day! - We celebrate the wins each day. We acknowledge each other's successes.

ESSENTIAL FUNCTIONS
  • Frequently required to sit, bend and reach
  • Frequently required to type, process information and use fine finger manipulation
  • Frequently required to use hands to finger, handle or feel, reach with hands and arms and talk or hear
  • Frequently required to process data, read and process information, and complete data entry.
  • Specific vision abilities required for this job include close vision, color vision and the ability to adjust and focus
  • Occasionally required to stand, walk, stoop, kneel or crouch

JOB FUNCTIONS
  • Answering phone calls from customers
  • Assist our customers with any questions they may have via phone, email and chat
  • Process various types of returns
  • Processing Orders
  • Checking ship dates on orders by contacting the vendors
  • Checking stock & Lead times on Product
  • Answer customer chats
  • Processing all web-hold orders promptly.
  • Communicating with customers on a regular basis as it pertains to issues with orders i.e customer not ordering correct complimented item with product, quantity is not correct, etc.
  • Reviewing on-line quotes regularly and following up with customers regarding status of quotes.
  • Answer and resolve eStore on-line support phone calls from customers
  • Tracking packages, correcting any issues with package delivery (address change, exceptions, and interceptions)
  • Entering replacement orders
  • Responding to customer e-mails
  • Process customer returns
  • Lite technical support
  • Backup to reception
  • Other projects as assigned by manager

Requirements
JOB REQUIREMENTS Excellent verbal and written communication skills Strong Microsoft Office knowledge. Profit 21 knowledge a plus Minimum of 1 year customer service related experience Ability to multi task, prioritize and manage time effectively. Ability to maintain an upbeat and positive attitude at all times. Strong work ethic. Must adhere to all safety and housekeeping policies and guidelines. Ability to work in self-directed, fast-paced entrepreneurial environment. Highly proficient computer skills including Outlook, MS Word, Excel. EDUCATION High School Diploma or GED required Associate's Degree preferred

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