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Ecommerce Customer Service Representative Jobs (NOW HIRING)

Robbins Brothers

Customer Service Specialist

Pasadena, CA · On-site

$18.50 - $24.50/hr

Ecommerce Customer Service Specialist Reports To: Ecommerce / Ring Center Manager Direct Reports ... Represent the brand with professionalism, consistency, and adherence to company values. * Maintain ...

Anastasia Beverly Hills

Ecommerce Coordinator

CA · On-site

We are seeking a detail-oriented and highly organized Ecommerce Coordinator to manage program verification, customer-facing communications, and CRM operations in support of the Anastasia Beverly ...

Kraft Heinz Company

Analyst, eCommerce

Comfortable representing the eCommerce and customer marketing team internally across Sales, Category Leadership, Finance, and Marketing * Clear verbal, written, and visual communication; able to turn ...

SRS Distribution - McKinney

E-Commerce Architect

Murphy, TX · On-site

$113K - $153K/yr

Representing Digital teams in Architecture Review Boards * Optimize the application architecture ... customer service automation. Direct Manager/Direct Reports: * Direct Manager: Sr. Ecommerce Manager

Limitless Walls LLC

Sales and Service Manager

King, NC · On-site

$75K - $92K/yr

Customer Service & Sales Manager (Ecommerce) Position Overview The Customer Service & Sales Manager oversees all ecommerce customer interactions, from pre-sale questions and quotes to order support ...

Apply Early

Parallel Ag

E-Commerce Specialist

Owensboro, KY

Service Oriented: Our success revolves around customer service; we value service always as a ... The physical demands described here are representative of those that must be met by an employee to ...

Limitless Walls LLC

Sales and Service Manager

King, NC

$75K - $92K/yr

Paid time off Customer Service & Sales Manager (Ecommerce) Position Overview The Customer Service & Sales Manager oversees all ecommerce customer interactions, from pre-sale questions and quotes to ...

Apply Early

Rogue Fitness

eCommerce Merchant

Columbus, OH · On-site

The eCommerce Merchant is responsible for managing product presentation, merchandising strategy ... represented, effectively merchandised, and optimized to deliver a best-in-class customer experience.

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Ecommerce Customer Service Representative information

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How much do ecommerce customer service representative jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for ecommerce customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How does an Ecommerce Customer Service Representative typically collaborate with other departments to resolve complex customer issues?

Ecommerce Customer Service Representatives often work closely with teams such as fulfillment, logistics, and IT to address multifaceted customer issues. For example, if a customer reports a problem with an order not arriving, the representative may coordinate with the warehouse to check inventory and shipping status, or escalate technical issues to the IT team if a website error is involved. This cross-functional collaboration ensures that customer concerns are resolved efficiently and accurately, and representatives regularly communicate updates to both customers and internal teams to keep everyone informed.

What does an Ecommerce Customer Service Representative do?

An Ecommerce Customer Service Representative assists customers with online purchases, addresses inquiries, resolves complaints, and provides support before, during, and after a sale. They communicate with customers through various channels such as email, chat, or phone. Their responsibilities often include processing orders, handling returns or refunds, tracking shipments, and ensuring customer satisfaction. They play a key role in maintaining a positive shopping experience and building brand loyalty for online businesses.

How much do you get paid in eCommerce?

Ecommerce Customer Service Representatives typically earn an hourly wage ranging from $12 to $20, with average annual salaries between $25,000 and $45,000. Pay can vary based on experience, location, and the company's size, and some roles may include benefits or performance bonuses.

What is the role of customer service in eCommerce?

An Ecommerce Customer Service Representative plays a key role in assisting customers with inquiries, order issues, and product information through channels like chat, email, or phone. Their responsibilities include resolving problems promptly, providing product guidance, and ensuring a positive shopping experience to foster customer loyalty and retention.

What is the highest paying customer service job?

The highest paying customer service roles are often in management or specialized fields such as technical support managers, customer success directors, or roles in industries like finance or technology. These positions typically require extensive experience, leadership skills, and sometimes advanced certifications, with salaries reaching six figures in some cases.

What are the key skills and qualifications needed to thrive as an Ecommerce Customer Service Representative, and why are they important?

To thrive as an Ecommerce Customer Service Representative, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with CRM software, ecommerce platforms, and live chat systems is typically required. Patience, adaptability, and empathy are standout soft skills that help build rapport and manage challenging customer interactions. These skills and qualities are crucial for delivering timely, effective support that enhances customer satisfaction and drives business growth.

What is the difference between Ecommerce Customer Service Representative vs Customer Support Specialist?

AspectEcommerce Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentOnline platforms, call centers, or remoteCall centers, online chat, or remote
Industry UsagePrimarily in e-commerce and retailVarious industries including retail, tech, and services
Search & Comparison IntentCommonly compared for online retail rolesBroader customer support roles across industries

Both roles focus on assisting customers, but Ecommerce Customer Service Representatives specialize in online retail environments, handling order issues, product inquiries, and returns. Customer Support Specialists may work across multiple industries, providing broader support services. The key differences lie in industry focus and specific job functions, with Ecommerce Customer Service Representatives being more tailored to e-commerce platforms.

What is a customer service representative for an eCommerce company?

An eCommerce customer service representative is a professional who assists online shoppers by answering questions, resolving issues, processing orders, and handling returns or refunds. They typically communicate via phone, email, or live chat and use customer management tools to ensure a positive shopping experience.
More about Ecommerce Customer Service Representative jobs
What states have the most Ecommerce Customer Service Representative jobs? States with the most job openings for Ecommerce Customer Service Representative jobs include:
What job categories do people searching Ecommerce Customer Service Representative jobs look for? The top searched job categories for Ecommerce Customer Service Representative jobs are:
Ecommerce Customer Service Representative jobs near you
Infographic showing various Ecommerce Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 84% Full Time, and 16% Part Time. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Specialist

Customer Service Specialist

Robbins Brothers

Pasadena, CA • On-site

$18.50 - $24.50/hr

Other

Posted 20 days ago

Job description

Job Description: Ecommerce Customer Service Specialist
Reports To: Ecommerce / Ring Center Manager
Direct Reports: None
Position Summary
The Ecommerce Customer Service Specialist is responsible for delivering an exceptional, seamless customer experience across digital and phone channels while supporting online sales and in-store traffic. This role manages ecommerce order fulfillment, custom order entry, sales via phone/chat/email, customer complaints, and fraud prevention, ensuring orders are processed accurately and shipped on time. The specialist also collaborates with internal teams to maintain operational efficiency and uphold the brand's high standards.
Key Responsibilities
Customer Experience, Sales & Complaint Management
  • Sell products and services to customers over the phone, chat, and email, providing guidance and recommendations to meet their needs.
  • Accurately input custom orders, ensuring all specifications are captured correctly.
  • Handle customer inquiries and complaints with empathy and professionalism, actively listening, documenting concerns accurately, and determining whether issues can be resolved immediately or require escalation.
  • Maintain a guest-first mindset in all interactions, reinforcing brand loyalty and satisfaction.
Ecommerce Order Fulfillment & Operations
  • Process online orders end-to-end, including reviewing, fulfilling, and completing orders within established timelines.
  • Pull merchandise from multiple store locations as needed, coordinating with store teams to determine the best fulfillment method.
  • Prepare receipts, shipping documentation, and carrier labels accurately.
  • Pack and ship orders from the Home Office in accordance with brand standards and service-level expectations.
  • Monitor ecommerce orders for irregularities, verify order details, and escalate suspected fraud to the appropriate teams.
  • Ensure accurate inventory handling and documentation throughout the fulfillment process.
Cross-Functional Collaboration
  • Collaborate cross-functionally with internal departments, including Stores, Merchandising, Operations, and Logistics, to ensure timely and accurate order fulfillment, issue resolution, and sales support.
  • Communicate customer feedback and trends to leadership and relevant departments to improve processes and customer experience.
Brand & Culture
  • Represent the brand with professionalism, consistency, and adherence to company values.
  • Maintain open, respectful communication with teammates and leadership.
  • Support a positive, accountable, and collaborative team culture.
Qualifications & Skills
  • 1+ year of customer service or sales experience (luxury retail preferred)
  • 1+ year experience with Salesforce CRM preferred
  • Strong multitasking, follow-up, and organizational skills
  • Guest-first mindset with strong attention to detail
  • Experience with custom order entry and ecommerce sales via phone, chat, or email
  • Familiarity with sales and ecommerce platforms (Oracle, Salesforce, Magento, or similar) preferred
  • Flexible schedule, including evenings, weekends, and holidays
  • Excellent verbal and written communication skills

PT Monday - Friday

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