ZipRecruiter

Log In

1

Ecommerce Customer Service Representative Jobs in California

Karen Kane

Customer Service Representative

Los Angeles, CA · On-site

$17.25 - $23.50/hr

We're looking for an Ecommerce Customer Service Representative to join our team by assisting customers placing online orders through inbound calls, outbound calls, and email correspondence. Do you ...

next page

Showing results 1-20

All JobsEcommerce Customer Service Representative JobsEcommerce Customer Service Representative Jobs in California

Ecommerce Customer Service Representative information

See California salary details

$9

$18

$26

How much do ecommerce customer service representative jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for ecommerce customer service representative in California is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What does an ecommerce customer service representative do?

An Ecommerce Customer Service Representative assists customers with online purchases, addresses inquiries, resolves complaints, and provides support before, during, and after a sale. They communicate with customers through various channels such as email, chat, or phone. Their responsibilities often include processing orders, handling returns or refunds, tracking shipments, and ensuring customer satisfaction. They play a key role in maintaining a positive shopping experience and building brand loyalty for online businesses.

What are the key skills and qualifications needed to thrive as an ecommerce customer service representative?

To thrive as an Ecommerce Customer Service Representative, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with CRM software, ecommerce platforms, and live chat systems is typically required. Patience, adaptability, and empathy are standout soft skills that help build rapport and manage challenging customer interactions. These skills and qualities are crucial for delivering timely, effective support that enhances customer satisfaction and drives business growth.

How does an ecommerce customer service representative typically collaborate with other departments to resolve complex customer issues?

Ecommerce Customer Service Representatives often work closely with teams such as fulfillment, logistics, and IT to address multifaceted customer issues. For example, if a customer reports a problem with an order not arriving, the representative may coordinate with the warehouse to check inventory and shipping status, or escalate technical issues to the IT team if a website error is involved. This cross-functional collaboration ensures that customer concerns are resolved efficiently and accurately, and representatives regularly communicate updates to both customers and internal teams to keep everyone informed.

What is the difference between Ecommerce Customer Service Representative vs Customer Support Specialist?

AspectEcommerce Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentOnline platforms, call centers, or remoteCall centers, online chat, or remote
Industry UsagePrimarily in e-commerce and retailVarious industries including retail, tech, and services
Search & Comparison IntentCommonly compared for online retail rolesBroader customer support roles across industries

Both roles focus on assisting customers, but Ecommerce Customer Service Representatives specialize in online retail environments, handling order issues, product inquiries, and returns. Customer Support Specialists may work across multiple industries, providing broader support services. The key differences lie in industry focus and specific job functions, with Ecommerce Customer Service Representatives being more tailored to e-commerce platforms.

Does ecommerce customer service representative pay well?

Ecommerce customer service representatives typically earn an average hourly wage ranging from $12 to $20, depending on experience, location, and company size. Some roles offer additional benefits such as bonuses or commissions, especially in sales-focused environments. Overall, pay is generally considered moderate compared to other customer service roles.

What is a customer service representative for an ecommerce company?

An ecommerce customer service representative is a professional who assists online shoppers by answering questions, resolving issues, processing orders, and providing support through channels like chat, email, or phone. They often use customer management software and need good communication skills to ensure a positive shopping experience.

What are popular job titles related to Ecommerce Customer Service Representative jobs in California?

For Ecommerce Customer Service Representative jobs in California, the most frequently searched job titles are:

What job categories do people searching Ecommerce Customer Service Representative jobs in California look for?

The top searched job categories for Ecommerce Customer Service Representative jobs in California are:

Ecommerce Customer Service Representative jobs near you
Infographic showing various Ecommerce Customer Service Representative job openings in California as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $38,586 per year, or $18.6 per hour.

E-Commerce Customer Service Rep

Fair Oaks, CA • On-site

Charismatic Talent
See more jobs at Charismatic Talentexternal

$16.50/hr

Part-time

Re-posted 20 days ago

Job description

Job Title: E-Commerce customer service rep

Location: Hybrid (Remote with Occasional In-Person Meetings)
Type: Part-Time ( 12-20 hours a week )
Compensation: $16.50/hour

About Charismatic Talent

Charismatic Talent is a forward-thinking creative agency that empowers digital entrepreneurs and small brands to build strong online presences. We specialize in branding, content strategy, and e-commerce solutions across platforms like Shopify and Etsy.

Position Overview

We’re seeking a motivated and creative E-Commerce Customer rep to join our digital team. If you're passionate about web design, customer experience, and online retail, this is a great opportunity to gain hands-on experience and contribute meaningfully to real client projects.

Key Responsibilities

  • Assist in designing and developing Shopify and Etsy storefronts
  • Customize themes and templates to reflect brand identity
  • Support product uploads, content updates, and storefront organization
  • Collaborate on mobile responsiveness and user interface improvements
  • Conduct competitor and trend research to enhance site features
  • Participate in team meetings and brainstorming sessions
  • Stay up to date with e-commerce and web design trends
  • Provide customer support by processing orders, responding to emails and phone inquiries
  • Assist with online sales and customer communications across digital platforms
  • Conduct cold calls or outreach to prospective customers or partners as needed

Qualifications

  • Currently pursuing a degree in Web Design, Computer Science, Digital Media, Marketing, or a related field
  • Working knowledge of Shopify, Etsy, and basic web design principles (HTML/CSS is a plus)
  • Familiarity with tools such as Canva, Figma, Adobe XD, or Microsoft Word
  • Strong communication, organization, and time-management skills
  • Creative thinker with a sharp eye for detail
  • Ability to work both independently and collaboratively in a remote setting

What We Offer

  • Flexible hours and hybrid work setup
  • Mentorship from experienced professionals in digital and creative fields
  • Real-world experience building and optimizing e-commerce platforms
  • Opportunities to grow your portfolio with client-facing work
  • Eligibility for school credit (documentation provided as needed)