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Senior Customer Service Representative Jobs in California

American Fruits & Flavors

Be Seen First

Sr. Customer Service Representative

San Fernando, CA · On-site

$24 - $26/hr

As a Sr. Customer Service Representative, you'll be at the heart of the customer experience, owning the full order lifecycle, solving complex challenges, and building lasting relationships that drive ...

WINONICS

Senior Customer Service Rep.

Brea, CA · On-site

$25 - $40/hr

Winonics is seeking an experienced Senior Customer Service Representative to manage customer accounts and coordinate the order process from quote through shipment in a fast-paced PCB manufacturing ...

WINONICS

Senior Customer Service Rep.

Brea, CA · On-site

$25 - $40/hr

Winonics is seeking an experienced Senior Customer Service Representative to manage customer accounts and coordinate the order process from quote through shipment in a fast-paced PCB manufacturing ...

WINONICS

Senior Customer Service Rep.

Brea, CA · On-site

$20 - $27.50/hr

Winonics is seeking an experienced Senior Customer Service Representative to manage customer accounts and coordinate the order process from quote through shipment in a fast-paced PCB manufacturing ...

Saxco

Sr Customer Service Representative

Fairfield, CA · On-site

$19.75 - $27.25/hr

Our Senior Customer Service Representatives own customer relationships from end to end and serve as trusted business partners to many of Saxco's most important customers. They partner across Sales ...

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Senior Customer Service Representative information

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$12

$22

$34

How much do senior customer service representative jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for senior customer service representative in California is $22.77, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $25.14 per hour, depending on experience, location, and employer.

What is a senior customer service representative?

Senior Customer Service Representatives are experienced professionals who handle complex customer inquiries, resolve issues, and provide guidance to both customers and junior staff. They often act as a bridge between customers and management, ensuring high-quality service and customer satisfaction. Their responsibilities may also include training new employees, handling escalated complaints, and implementing service improvement strategies.

What are the key skills and qualifications needed to thrive as a senior customer service representative?

To thrive as a Senior Customer Service Representative, you need strong problem-solving abilities, in-depth product knowledge, and several years of customer service experience, often supported by a relevant diploma or degree. Familiarity with CRM software, call center systems, and ticketing platforms is typically required. Excellent communication, patience, and leadership skills help you resolve complex issues and mentor junior staff. These skills are essential to ensure high-quality customer interactions, efficient issue resolution, and ongoing team improvement.

How does a senior customer service representative typically collaborate with other departments to resolve complex customer issues?

Senior Customer Service Representatives often act as a bridge between customers and other departments such as technical support, billing, or product management. When handling complex or escalated cases, they coordinate with these teams to gather detailed information or implement solutions, ensuring that customer concerns are addressed thoroughly and efficiently. Effective communication and a proactive approach are key, as seniors not only relay information but also advocate for the customer’s needs within the organization. This cross-functional collaboration helps maintain high customer satisfaction and streamlines problem resolution.

What is the difference between Senior Customer Service Representative vs Customer Service Associate?

AspectSenior Customer Service RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; experience in customer service; sometimes certifications in communication or CRM softwareHigh school diploma or equivalent; entry-level customer service experience
Work EnvironmentCall centers, retail, corporate offices; handling complex customer issuesRetail stores, call centers, front desk; basic customer interactions
Employer & Industry UsageRetail, telecommunications, finance, healthcareRetail, hospitality, retail banking, telecom

The Senior Customer Service Representative typically handles more complex issues, requires more experience, and may have additional certifications. Customer Service Associates focus on basic customer interactions. The senior role often involves mentoring and problem-solving, while the associate role emphasizes routine service tasks.

Is a senior customer service representative an entry-level job?

A senior customer service representative is not an entry-level position; it typically requires several years of experience in customer service, strong communication skills, and familiarity with customer management tools. This role involves handling complex customer issues and may include mentoring junior staff.

What are the most commonly searched types of Customer Service Representative jobs in California?

The most popular types of Customer Service Representative jobs in California are:

What are popular job titles related to Senior Customer Service Representative jobs in California?

For Senior Customer Service Representative jobs in California, the most frequently searched job titles are:

What job categories do people searching Senior Customer Service Representative jobs in California look for?

The top searched job categories for Senior Customer Service Representative jobs in California are:

What cities in California are hiring for Senior Customer Service Representative jobs?

Cities in California with the most Senior Customer Service Representative job openings:

What are popular job titles related to Senior Customer Service Representative jobs in CA?

For Senior Customer Service Representative jobs in CA, the most frequently searched job titles are:

Senior Customer Service Representative jobs near you
Infographic showing various Senior Customer Service Representative job openings in California as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $47,366 per year, or $22.8 per hour.

Sr. Customer Service Representative

American Fruits & Flavors

San Fernando, CA

$24 - $26/hr

Full-time

Re-posted 15 days ago

Job description

June 12, 2026 Sr. Customer Service RepresentativeMake an impact where exceptional service meetsoperational excellence.As a Sr. Customer Service Representative, you'll be at theheart of the customer experience, owning the full order lifecycle, solvingcomplex challenges, and building lasting relationships that drive trust andloyalty. In this highly visible role, you'll serve as the critical link betweencustomers and internal teams, ensuring every interaction is seamless, accurate,and timely. If you thrive in a fast-paced environment, take pride in deliveringworld-class service, and enjoy finding smarter ways to get things done, this isyour opportunity to elevate both the customer journey and your career.General Description of DutiesThe Sr. Customer Service Representative plays a key role in delivering world-class customer support and ensuring accurate, timely order fulfillment. This position serves as a primary liaison between customers and internal departments, managing inbound orders and guiding them through the full order life cycle. The Sr. Customer Service Representative must effectively resolve complex issues, maintain strong client relationships, and uphold company performance standards. This role also supports the Customer Service Manager and Supervisor by escalating issues, recommending process improvements. This individual must maintain a positive work atmosphere by behaving and communicating in ways that foster good relationships with those inside and outside the company, while achieving and enhancing performance standards.Essential Job Functions Accurately and promptly enter and manage purchase orders received via email or EDI. Demonstrate initiative and critical thinking when addressing issues; anticipate challenges and escalate when appropriate. Monitor each order closely, ensuring timely follow-up and swift resolution of potential problems. Lead by example in fostering a customer-first, team-oriented culture. Provide support to the Sales Department as needed. Train and mentor customer service representatives on policies, procedures, and best practices. Serve as backup to the Customer Service Supervisor when required. Exhibit excellent planning, communication, and organizational skills, even under tight deadlines. Communicate order status updates to customers and maintain accurate account records. Collaborate with Production, Shipping & Receiving, and Quality Control to ensure customer requirements are met. Log and monitor customer complaints, ensuring communication with the appropriate departments. Identify and recommend process improvements to enhance efficiency and customer satisfaction. Exercise sound judgment in decision-making and conflict resolution Perform additional responsibilities as assigned by the Customer Service Supervisor or Manager. Maintain regular, reliable, and punctual attendance.RequirementsMinimum 4 years of customer service experience.Experience in supply chain, manufacturing, and/or order fulfillment.Strong math, analytical, and attention-to-detail skills.Strong problem-solving, and conflict-resolution skillsExcellent written and verbal communication in English.Proficiency in Microsoft Office Suite, with advanced Excel skills.Experience with ERP systems.Strong diligence, follow-through, and ability to prioritize effectively.Capacity to learn quickly and adapt in a fast-paced environment.Experience training, mentoring, or leading customer service team members a plus.Ability to work independently as well as collaboratively within a teamLOCATION San Fernando, CADEPARTMENT Customer ServiceJOB TYPE Customer ServiceSALARY RANGE $24-26 per hour Compensation Range: Actual salary/hourly wages are determined upon a variety of factors such as level of experience, skills, education and /or certifications, and location.

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