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Customer Service Representative Manager Jobs in California

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Ability to meet and manage deadlines Overview We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this vital role, you will be the friendly face and helpful ...

To provide an exceptional experience, a CSR manages appointments, answers calls, processes patient information, and ensures seamless communication between clients and our medical team. Through our ...

To provide an exceptional experience, a CSR manages appointments, answers calls, processes patient information, and ensures seamless communication between clients and our medical team. Through our ...

To provide an exceptional experience, a CSR manages appointments, answers calls, processes patient information, and ensures seamless communication between clients and our medical team. Through our ...

Customer Service Representative

San Jose, CA

$18.75 - $25.50/hr

... Service Representative will provide delivery of pre- and post-sales services and support to ... Customer Focus & Relationship Mgmt. - Proactive interface to ensure our customers' best interests ...

Works Plumbing of Pacifica, CA, is to fill part-time and full-time CSR / Customer Service Representative positions to handle client calls regarding their plumbing needs, discuss them with the ...

Works Plumbing of Pacifica, CA, is to fill part-time and full-time CSR / Customer Service Representative positions to handle client calls regarding their plumbing needs, discuss them with the ...

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The CSR will process orders, handle incoming phone calls, prepare daily reports, order parts as needed while communicating effectively with team members and management. Our customer service team ...

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The CSR will process orders, handle incoming phone calls, prepare daily reports, order parts as needed while communicating effectively with team members and management. Our customer service team ...

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Customer Service Representative Manager information

What is the difference between Customer Service Representative Manager vs Customer Service Supervisor?

AspectCustomer Service Representative ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree and management experienceOften requires high school diploma or associate degree, with supervisory experience
Work EnvironmentOversees multiple teams, involved in strategic planningSupervises daily operations of customer service reps
Employer UsageCommon in larger organizations with multiple customer service teamsFound in various industries, often in call centers or retail
Search & Comparison IntentPeople looking for managerial roles in customer serviceIndividuals seeking supervisory roles or team lead positions

The Customer Service Representative Manager typically holds a higher-level position with strategic responsibilities and requires more advanced credentials. The Customer Service Supervisor focuses on daily team supervision and operational tasks. Both roles are essential in customer service operations but differ mainly in scope and level of responsibility.

What are the most commonly searched types of Customer Service Representative jobs in California? The most popular types of Customer Service Representative jobs in California are:
What cities in California are hiring for Customer Service Representative Manager jobs? Cities in California with the most Customer Service Representative Manager job openings:
Infographic showing various Customer Service Representative Manager job openings in California as of July 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.

Residential Construction Customer Service Manager

Go-Staff Construction Management

Oceanside, CA

Other

Re-posted 18 days ago


Job description

Residential Construction Customer Service Manager

Our team is looking for a dynamic and positive leader to manage and lead our team of Quality walk specialist/ Customer Service Representatives

The Manager will be skilled with new home prep, punch list work as well as managing a team of CSR's and keeping them to company customer service and work service standards.

Our construction company focuses on developing multi-family apartments to fractional residence clubs to luxury private residential resort/club communities to primary home communities. We are in need of a dedicated Customer Service Manager who can work with our team to ensure our clients and residents are served as needed in a friendly professional manner.

Past experience in this role is a must

Duties and expectations

  • The manager will be capable of performing corrective tasks related to all residential building trades including drywall, painting, carpentry, plumbing, electrical and more in order to observe and lead our team as well as perform constructive coaching when needed and train others as needed to perform duties properly.

  • Interact with customers and our team to provide information in response to inquiries about products and services and to handle and resolve complaints.

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

  • Check to ensure that appropriate changes were made to resolve customers' problems.

  • Customer Service Manager will ensure that our team will provide these new buyers with assurance and peace of mind in their new homes.

  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions, are taken and ensure that all of teams.

  • The CSR manager will ensure that the team responsible and respectfully conducts home-owner walk-throughs, service requests warranty repairs, inspections, and structural/landscape alterations.

  • Resolve customers' service or billing complaints by coordinating with the various departments involved.

  • Process contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

  • CSR Manager will oversee the team while they guide homeowners through presentations, delivery, and post-closing processes- working closely with all member of the team to ensure timely and comprehensive follow-up for the home-owners specifications and concerns- prioritizing and organizing lists of warrantable items to be completed- maintaining homeowner files for assigned subdivisions- administering warranty cost controls- working with construction on delivery of completed homes and scheduling/verifying work of subcontractors and subcontractors