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Customer Service Representative Manager Jobs in California

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This position involves managing order allocations, generating shipping labels, coordinating routing ... Support CSR Manager(s), team captains, and other team members as needed * Manage communication and ...

To provide an exceptional experience, a CSR manages appointments, answers calls, processes patient information, and ensures seamless communication between clients and our medical team. Through our ...

To provide an exceptional experience, a CSR manages appointments, answers calls, processes patient information, and ensures seamless communication between clients and our medical team. Through our ...

To provide an exceptional experience, a CSR manages appointments, answers calls, processes patient information, and ensures seamless communication between clients and our medical team. Through our ...

Customer Service Representative

San Jose, CA

$18.75 - $25.50/hr

... Service Representative will provide delivery of pre- and post-sales services and support to ... Customer Focus & Relationship Mgmt. - Proactive interface to ensure our customers' best interests ...

CSR / Customer Service Rep Works Plumbing of Pacifica, CA, is to fill part-time and full-time CSR / Customer Service Representative positions to handle client calls regarding their plumbing needs ...

Works Plumbing of Pacifica, CA, is to fill part-time and full-time CSR / Customer Service Representative positions to handle client calls regarding their plumbing needs, discuss them with the ...

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Customer Service Representative Manager information

What is the difference between Customer Service Representative Manager vs Customer Service Supervisor?

AspectCustomer Service Representative ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree and management experienceOften requires high school diploma or associate degree, with supervisory experience
Work EnvironmentOversees multiple teams, involved in strategic planningSupervises daily operations of customer service reps
Employer UsageCommon in larger organizations with multiple customer service teamsFound in various industries, often in call centers or retail
Search & Comparison IntentPeople looking for managerial roles in customer serviceIndividuals seeking supervisory roles or team lead positions

The Customer Service Representative Manager typically holds a higher-level position with strategic responsibilities and requires more advanced credentials. The Customer Service Supervisor focuses on daily team supervision and operational tasks. Both roles are essential in customer service operations but differ mainly in scope and level of responsibility.

How much does a customer service representative manager get?

A customer service representative manager typically earns a median annual salary of around $60,000 to $80,000, depending on experience, location, and company size. They often oversee customer service teams, implement policies, and may require leadership skills and industry certifications.

What is the role of a customer service representative manager?

A customer service representative manager oversees a team of customer service agents, ensuring they provide effective support to customers, resolve issues, and meet performance targets. They handle staffing, training, and quality assurance, often using customer management tools and metrics to improve service quality.

What are the most commonly searched types of Customer Service Representative jobs in California?

The most popular types of Customer Service Representative jobs in California are:

What cities in California are hiring for Customer Service Representative Manager jobs?

Cities in California with the most Customer Service Representative Manager job openings:

Infographic showing various Customer Service Representative Manager job openings in California as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Customer Service Representative-Redland, CA

Upland, CA • On-site

Employnet Inc
Recruiting and Staffing Services • 51 - 200 employees

$18 - $20/hr

Other

Medical, Dental, Vision

Re-posted 26 days ago


Job description

Customer Service Representative

We are seeking a dedicated and dynamic Customer Service Representative to join our customer support team. In this role, you will serve as the primary point of contact for clients, providing exceptional service through various communication channels. Your responsibilities will include addressing customer inquiries, resolving issues efficiently, and ensuring a positive experience that fosters loyalty. The ideal candidate will possess strong communication skills, a proactive attitude, and the ability to handle multiple tasks with professionalism and care.

Essential Duties:

  • Allocate orders in WMS
  • Generate UCC and shipping labels
  • Submit and collect routing requests
  • Create bills of lading
  • Invoice customers for value-added services
  • Keep customers updated on the status of their orders
  • Assist the CSR Manager(s), Captains, and other team members as needed

Qualifications:

  • Minimum of 2 years of experience in a 3PL environment strongly preferred
  • Knowledge of general warehouse practices
  • Routing experience and vendor compliance for major retailers
  • Understanding of LTL vs. TL requirements
  • Small parcel shipping experience, including FedEx Ship Manager and UPS WorldShip
  • Knowledge of VICS bills of lading requirements
  • Excellent verbal and written communication skills
  • Ability to meet and manage deadlines

Join our team as a Customer Service Representative if you are passionate about delivering outstanding support, possess excellent communication abilities, and thrive in a dynamic environment dedicated to client satisfaction.

Pay: $18.00 - $20.00 per hour

Benefits:

  • Dental insurance
  • Health insurance
  • Vision insurance