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Customer Service Administrator Jobs (NOW HIRING)

STI

Customer Service Administrator

$18.25 - $24.25/hr

Customer Service Administrator Location: REMOTE Duration: 12+ Months Minimum of a bachelor's degree in a related field, Strong customer service skills, Strong analytical skills, problem-solving ...

AppleOne

Customer Service Administrator

Fremont, CA

$26/hr

The Customer Service Administrator will support the customer service team by entering sales quotations and sales orders, responding to customer inquiries, updating customer information, and helping ...

New

Richemont

Customer Service Administrator

Fort Worth, TX · On-site

$17 - $22.75/hr

Customer Service Administrator - Richemont | Fort Worth, TX Role Overview The Customer Service Administrator is responsible for the overall registration of time pieces, jewelry, and premium ...

StandardAero

Customer Service Administrator

New London, NC · On-site

$17 - $22.50/hr

Customer Service Administrator Building an Aviation Career You're Proud Of Your work ties us all together, helping our teams function and operate. Experience opportunities to learn and be a part of ...

New

StandardAero

Customer Service Administrator

New London, NC

$17 - $22.50/hr

Customer Service Administrator Building an Aviation Career You're Proud Of Your work ties us all together, helping our teams function and operate. Experience opportunities to learn and be a part of ...

New

ZIEHL-ABEGG

Customer Service Administrator

Winston Salem, NC · On-site

$16.50 - $22/hr

The Customer Service Administrator is responsible for the commercial handling of customer complaints and the coordination of service-related administrative processes. This includes managing the North ...

New

StandardAero

Customer Service Administrator

New London, NC · On-site

$17 - $22.50/hr

Customer Service Administrator Building an Aviation Career You're Proud Of Your work ties us all together, helping our teams function and operate. Experience opportunities to learn and be a part of ...

Addison Group

Customer Service Administrator

Apex, NC · On-site

$13.50 - $18.25/hr

Customer Service Administrator Location: Apex, NC Pay: 65-70k Benefits: Eligible for Dental, Vision, Medical, 401(k) We're seeking an experienced Customer Service Officer to join a fast-paced ...

On Shelf Marketing Group - Cincinnati

Be Seen First

Customer Service Administrator

West Chester, OH · On-site

$37K - $44K/yr

The Customer Service Administrator is responsible for managing customer service activities in alignment with OSMG, client, and Kroger policies. This role communicates with internal and external ...

Penske

Customer Service Administrator

Reading, PA · On-site

$17 - $22.75/hr

A Penske Customer Service Administrator provides vehicle preventative maintenance scheduling/appointment support for designated PTL facility locations. This position has regular customer contact.

Penske

Customer Service Administrator

Reading, PA · On-site

$17 - $22.75/hr

A Penske Customer Service Administrator provides vehicle preventative maintenance scheduling/appointment support for designated PTL facility locations. This position has regular customer contact.

SENECA FOODS

Customer Service Administrator

Janesville, WI

$16.25 - $21.75/hr

Seneca Foods in Janesville, WI is currently seeking a Customer Service Administrator to join our team. Reponsibilities: * Sales Order review and processing. * Investigate Sales Order status and ...

Anritsu

Customer Service Administrator

Morgan Hill, CA · On-site

$29.80 - $43.26/hr

As a Customer Service Administrator based in Morgan Hill, CA you will have responsibility for post-sales support by working with customers, field offices, and sales/service teams. Maintain strong ...

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Customer Service Administrator information

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How much do customer service administrator jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for customer service administrator in the United States is $21.33, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.84 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Administrator, and why are they important?

To thrive as a Customer Service Administrator, you need strong communication abilities, organizational skills, and a background in customer relations, often supported by a high school diploma or equivalent. Familiarity with CRM software, call center systems, and office productivity tools like Microsoft Office is typically required. Problem-solving, patience, and a positive attitude are standout soft skills for managing inquiries and resolving issues effectively. These competencies are crucial for ensuring customer satisfaction, maintaining efficient operations, and supporting the company's reputation.

What Is a Customer Service Administrator?

A customer service administrator oversees the customer service department of an organization. It is their job to monitor accounts, maintain the needs of representatives, and assist with interactions as related specifically to customer service. Typical duties include analyzing customer satisfaction, processing customer orders, and collaborating with other departments. The career requires extensive knowledge of the company’s products and policies. Additional qualifications include strong communication skills and experience with relevant computer software. This job does not require formal education, although some employers prefer those with an associate or bachelor’s degree.

What are some common challenges faced by Customer Service Administrators and how can they be managed effectively?

Customer Service Administrators often encounter challenges such as handling high volumes of inquiries, managing difficult customer interactions, and maintaining accurate records under tight deadlines. Staying organized and using customer relationship management (CRM) tools can help streamline workflows, while ongoing communication with team members ensures consistent service. Additionally, developing strong problem-solving skills and participating in regular training can make it easier to resolve complex issues efficiently and maintain a positive customer experience.

What are Customer Service Administrators?

Customer Service Administrators are professionals responsible for supporting customers by handling inquiries, resolving issues, and ensuring a smooth experience with a company’s products or services. They typically manage communication through phone, email, or chat, process orders, maintain customer records, and coordinate with other departments to resolve customer concerns. This role requires strong communication, problem-solving skills, and attention to detail. Customer Service Administrators play a key role in maintaining customer satisfaction and loyalty.
More about Customer Service Administrator jobs
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What states have the most Customer Service Administrator jobs? States with the most job openings for Customer Service Administrator jobs include:
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What are popular job titles related to Customer Service Administrator jobs? For Customer Service Administrator jobs, the most frequently searched job titles are:
Customer Service Administrator jobs near you
Infographic showing various Customer Service Administrator job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 86% Full Time, 10% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $44,369 per year, or $21.3 per hour.

Customer Service Administrator

STI

Remote

$18.25 - $24.25/hr

Full-time

Re-posted 23 days ago

Job description

Job Title: Customer Service Administrator
Location: REMOTE
Duration: 12+ Months
Minimum of a bachelor's degree in a related field, Strong customer service skills, Strong analytical skills, problem-solving skills, organizational skills. Duties and Responsibilities: Supporting the development of new products Improving the development of existing products Managing the launch of new products Conducting market research and analyzing industry trends Analyzing and documenting the product development process Leading internal and external audits of the products Building and maintaining customer relationships Resolving customer issues Collaborating with the development team and Product Manager
Customer Service Administrator
Is this you?
Do you want to understand a user's needs, and the 'why' as well as the 'what' of a support request?
Are you excited about finding results that meet client needs?
Do you naturally think logically, and can you explain difficult concepts to non-technical users?
Do you think outside of the box, want to understand the perspectives of others, and enjoy interpreting and validating data?
Can you effectively communicate with diverse audiences?
Can you manage multiple work streams across a vast and diverse enterprise with ease?
  1. you fully engage with decision-makers, subject matter experts, and technical resources to promptly address issues and creatively find solutions to crucial needs.

If you answered an unequivocal 'yes' to all of these, this role might be for you: We are seeking a detail-oriented and proactive Customer Service Administrator (CSA) to join our Digital Services Support Team (DSST).
This is much more than a help desk position.
CSA will support a high-functioning government team by serving as the point-person for new service requests from internal agencies, as well as help requests from external customers. You will guide the intake and ticketing processes for our daily submissions and own each request from initial query to successful completion of the task.
This role is responsible for:
  • Managing customer support requests
  • Answering incident tickets
  • Ensuring effective communication between customers (agencies and vendors) and our cross-functional development team.
  • You will play a vital role to help enhance customer satisfaction while supporting our digital products.

Key Responsibilities:
  • Customer Support:
  • Manage all customer inquiries via tickets, email, chat, and phone regarding digital products and services.
  • Provide timely and accurate information for all support requests to both clients and the digital service support team, escalating requests where appropriate and when necessary.
  • Manage workorder and incident tickets within ticketing system, triaging, routing and guiding tickets to the appropriate teams
  • Work with DSST business analyst, project manager to triage tickets and understand client needs.
  • Set expectations with clients throughout the support process.

  • Feedback Integration:
  • Gather, document, and analyze customer feedback related to digital support requests.
  • Collaborate with the digital support team to relay insights and suggestions for product improvements.
  • Gather and manage customer feedback to continually improve service and support delivery.
  • Documentation Management:
  • Maintain up-to-date records of customer interactions and resolutions.
  • Develop and update user guides, and other customer support documentation.
  • Cross-Functional Collaboration:
  • Work closely with UX/UI designers, developers, and product managers to ensure customer-centric design, functionality, accessibility and branding standards.
  • Participate in meetings to provide customer perspectives and influence product development.
  • Reporting and Analytics:
  • Assist in tracking key performance indicators (KPIs) related to customer service and satisfaction.
  • Prepare reports on customer service trends and feedback for management review.
  • Process Improvement:
  • Identify areas for improvement in customer service processes and digital product functionalities.
  • Collaborate with teams to implement solutions that enhance the customer experience.

Qualifications:
  • Education:
  • Bachelor's degree in business, communications, or a related field preferred
  • Experience with web development and other technology development
  • Experience:
  • 5 years of experience in help desk or customer service and support within the technology space
  • Customer facing communication skills and ability to speak holistically on status of in-flight tickets
  • Can assess and prioritize tickets effectively and work cross-functionally to identify resolution steps and dependencies to ensure efficient resolution
  • Experience with project management methodologies: Agile, waterfall, scrum, kanban as needed
  • Experience in the public sector; Municipal, State, Federal government
  • Familiarity with digital products and services is a plus
  • Experience working within in diverse cross-functional teams
  • Comfort in blazing a path through an ambiguous work environment
  • Judgement in dealing effectively and diplomatically with all levels of government staff
  • Ability to maintain strict confidentiality

  • Skills:
  • Excellent verbal and written communication skills
  • Strong problem-solving abilities with attention to details
  • Strong organizational and multitasking abilities
  • Strong time management and ability to prioritize
  • Strong technical competency along with willingness and ability to learn new tools
  • Familiarity with component-based content management systems: Sitecore a bonus
  • Proficiency in Microsoft Office Suite
  • Experience with customer support tools: Helix, Footprints a plus
  • Experience with project management tools such as Jira, and Confluence
  • Ability to manage many support tickets concurrently across multiple channels

Apply