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Telephone Administrator Jobs (NOW HIRING)

Fire Company

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Scheduling Administrator/Office Administrator

Allyn, WA · On-site

$19.25 - $26.50/hr

We are seeking a Scheduling Administrator/Office Administrator to join our team! You will perform ... Answer inbound telephone calls * Develop and implement organized filing systems * Perform all other ...

Fire Company

Be Seen First

Scheduling Administrator/Office Administrator

Allyn, WA · On-site

$19.25 - $26.50/hr

We are seeking a Scheduling Administrator/Office Administrator to join our team! You will perform ... Answer inbound telephone calls * Develop and implement organized filing systems * Perform all other ...

Advocate Aurora Health

$35.50 - $53.25/hr

Previous experience in Telephone Triage and with Health Insurance and Managed Care concepts ... physicians, administrators, leadership and others * Ability to teach patients and families in ...

The Building People

CMMS Administrator

Boston, MA · On-site

$19.50 - $26.75/hr

The Building People is seeking a CMMS Administrator to support facility operations and maintenance ... cellular telephone equipment. * Courteously answers all incoming service calls and dispatches ...

The Building People

CMMS Administrator

Boston, MA

$19.50 - $26.75/hr

The Building People is seeking a CMMS Administrator to support facility operations and maintenance ... cellular telephone equipment. * Courteously answers all incoming service calls and dispatches ...

MutualOne Bank

System Administrator

Framingham, MA

System Administrator Department: Technology Reports to: VP, Director of Information Technology ... Works as part of a team to resolve all data communication issues including telephone line, data ...

The Building People

CMMS Administrator

Boston, MA · On-site

$19.50 - $26.75/hr

The Building People is seeking a CMMS Administrator to support facility operations and maintenance ... cellular telephone equipment. * Courteously answers all incoming service calls and dispatches ...

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All JobsTelephone Administrator Jobs

Telephone Administrator information

What are the key skills and qualifications needed to thrive as a Telephone Administrator, and why are they important?

To thrive as a Telephone Administrator, you need strong organizational skills, a solid understanding of telecommunications systems, and typically a background in IT or business administration. Familiarity with PBX systems, VoIP technology, and ticketing or help desk software is commonly required, along with relevant certifications like CompTIA or Cisco. Excellent communication, problem-solving abilities, and attention to detail are critical soft skills for managing inquiries and system issues efficiently. These capabilities ensure seamless phone operations, minimize downtime, and provide effective support to users and organizations.

What is the difference between Telephone Administrator vs Customer Service Representative?

AspectTelephone AdministratorCustomer Service Representative
Primary RoleManages and maintains telephone systems and infrastructureAssists customers with inquiries, complaints, and support
Required SkillsTechnical knowledge of phone systems, troubleshootingCommunication skills, problem-solving, customer focus
Work EnvironmentOffice, IT departments, telecommunications settingsCall centers, retail, service industries
CertificationsTelecommunications certifications, technical trainingCustomer service certifications, soft skills training

While both roles involve communication, the Telephone Administrator focuses on managing telephone systems and infrastructure, requiring technical skills. In contrast, Customer Service Representatives handle customer interactions and support, emphasizing communication and problem-solving skills. Both roles are essential in organizations that rely on effective communication channels.

What does a Telephone Administrator do?

A Telephone Administrator manages and maintains an organization’s telephone systems, ensuring that all phone lines and related equipment operate efficiently. Their responsibilities typically include configuring phone systems, setting up voicemail, troubleshooting technical issues, and coordinating with vendors for repairs or upgrades. They may also provide user support and training to staff members, keep records of telephone usage, and monitor the security and performance of communications systems. This role is essential for organizations that rely on consistent, reliable voice communication.

What are the most common challenges faced by Telephone Administrators, and how can they be managed effectively?

Telephone Administrators often encounter challenges such as managing high call volumes, troubleshooting technical issues quickly, and ensuring seamless communication across departments. Staying organized and prioritizing tasks is essential, as is maintaining up-to-date knowledge of the organization's phone systems and protocols. Building strong communication skills and collaborating closely with IT and administrative teams can help address issues efficiently and provide excellent service to both staff and external callers.
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Telephone Administrator jobs near you

System Administrator

Northern Arkansas Telephone Company

Flippin, AR

$22 - $35/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Job description

Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Paid time off
  • Vision insurance

Northern Arkansas Telephone Company (NATCO) is looking for a System Administrator to join our IT team. This position has primary responsibility for the installation, maintenance, and securing of major equipment and systems which is used to offer services to NATCO and NATCOs customers. Ideal applicants would have experience with installation, maintenance, and security of Windows and Linux systems.
IT System Administrator is responsible for:
Maintenance, configuration and reliable operations of computer systems and servers (virtual and physical)
Full system management to include Installation, configuration, upgrading and troubleshooting of computer software, management of both virtual and physical servers and integration system automation processes.
Troubleshooting for hardware, software and operating systems through diagnostic testing. Documentation associated with the problem and resolution.
Capacity planning, storage planning and database performance management
Detailed documentation of processes, customizations and configuration
Qualified candidates for this position should:
Pass a background check and drug screen.
Have a bachelor's degree in an IT related field or experience in computer science, business or math.
Valid drivers license with no major violations
Demonstrate strong analytical reasoning
Strong communication skills
NATCO offers competitive pay and benefits and is an Equal Opportunity Employer (EOE). As a leader in telecommunication in North Central Arkansas for the past 70 years, we look forward to hearing from you.
Find more information about NATCO's employment opportunities at natconet.com/careers.