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Telephone Administrator Jobs (NOW HIRING)

Fire Company

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Scheduling Administrator/Office Administrator

Allyn, WA · On-site

$19.25 - $26.50/hr

We are seeking a Scheduling Administrator/Office Administrator to join our team! You will perform ... Answer inbound telephone calls * Develop and implement organized filing systems * Perform all other ...

Fire Company

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Scheduling Administrator/Office Administrator

Allyn, WA · On-site

$19.25 - $26.50/hr

We are seeking a Scheduling Administrator/Office Administrator to join our team! You will perform ... Answer inbound telephone calls * Develop and implement organized filing systems * Perform all other ...

DOC Services, Inc.

Order Administrator

Pittsburgh, PA · On-site

Order Administrator Tri-Arc Manufacturing is currently seeking a full-time Order Administrator for ... Inform customers or internal departments by email or telephone of order information, such as unit ...

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Matrix Providers

$20.10/hr

Matrix Providers is hiring a Clinical Office Administrator (Admin) to assist practitioners who ... Receives and screens telephone calls and visitors to the office. Determines the need(s) of the ...

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Telephone Administrator information

What are the key skills and qualifications needed to thrive as a telephone administrator, and why are they important?

To thrive as a Telephone Administrator, you need strong organizational skills, a solid understanding of telecommunications systems, and typically a background in IT or business administration. Familiarity with PBX systems, VoIP technology, and ticketing or help desk software is commonly required, along with relevant certifications like CompTIA or Cisco. Excellent communication, problem-solving abilities, and attention to detail are critical soft skills for managing inquiries and system issues efficiently. These capabilities ensure seamless phone operations, minimize downtime, and provide effective support to users and organizations.

What is the difference between Telephone Administrator vs Customer Service Representative?

AspectTelephone AdministratorCustomer Service Representative
Primary RoleManages and maintains telephone systems and infrastructureAssists customers with inquiries, complaints, and support
Required SkillsTechnical knowledge of phone systems, troubleshootingCommunication skills, problem-solving, customer focus
Work EnvironmentOffice, IT departments, telecommunications settingsCall centers, retail, service industries
CertificationsTelecommunications certifications, technical trainingCustomer service certifications, soft skills training

While both roles involve communication, the Telephone Administrator focuses on managing telephone systems and infrastructure, requiring technical skills. In contrast, Customer Service Representatives handle customer interactions and support, emphasizing communication and problem-solving skills. Both roles are essential in organizations that rely on effective communication channels.

What does a telephone administrator do?

A Telephone Administrator manages and maintains an organization’s telephone systems, ensuring that all phone lines and related equipment operate efficiently. Their responsibilities typically include configuring phone systems, setting up voicemail, troubleshooting technical issues, and coordinating with vendors for repairs or upgrades. They may also provide user support and training to staff members, keep records of telephone usage, and monitor the security and performance of communications systems. This role is essential for organizations that rely on consistent, reliable voice communication.

What are the most common challenges faced by telephone administrators, and how can they be managed effectively?

Telephone Administrators often encounter challenges such as managing high call volumes, troubleshooting technical issues quickly, and ensuring seamless communication across departments. Staying organized and prioritizing tasks is essential, as is maintaining up-to-date knowledge of the organization's phone systems and protocols. Building strong communication skills and collaborating closely with IT and administrative teams can help address issues efficiently and provide excellent service to both staff and external callers.
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Telephone Administrator jobs near you
Infographic showing various Telephone Administrator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 18% Part Time, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Student Assistant - Telephone Interviewer

University Enterprises Inc.

Sacramento, CA

Full-time

Posted 6 days ago

Job description

The Institute for Social Research (ISR) on the campus of Sacramento State is seeking to hire twenty-five (25) student assistants to work with our research team in the role of Telephone Interviewer. This position will assist in data collection by conducting surveys over the phone using Computer Assisted Telephone Interviewing (CATI) Software. The position requires that interviewers participate in the project-specific training and carefully follow study instructions to ensure the quality of data collected.

Candidates are required to administer surveys with professionalism and consistency. All work will take place on-site at ISR's office location in the CSUS Downtown Building (304 S Street).

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About University Enterprises

Sourced by ZipRecruiter

As the nation’s leading university system, the CSU has pushed the boundaries of higher education for 60 years. We remain committed to delivering quality education, while fostering a culture of inclusion and understanding for our students and valued faculty and staff.

Industry

Colleges, universities, and professional schools

Company size

1,001 - 5,000 Employees

Headquarters location

Sacramento, CA, US

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