CORE VALUESAt Lightning Transportation, our core values are our guide to shape our culture. By integrating these principles into our daily operations, we aim to create a positive impact on our employees, customers, and the world around us.
Built to Serve – Driven by a genuine desire to make a difference, embracing change and showing up fully committed to the vision.
Hard Working – Going above and beyond to achieve our goals and deliver exceptional service.
Customer Focused – Building long-term relationships based on trust, transparency, and exceptional service
Others First – Treating every employee with respect, empathy, and fairness.
GENERAL DESCRIPTION OF POSITIONAs our Tech Admin, you will play a critical role in supporting the administration of industry-specific software, helping end users with their software and hardware needs while gaining hands-on experience with these systems.
ESSENTIAL DUTIES AND RESPONSIBILITIES- Provide frontline user support by assisting with TMS and SME support, monitoring processes, and troubleshooting hardware and software issues.
- Assist with enduser devices while training users on office and industryrelated software and hardware.
- Monitor key processes, including imaging, email administration, software integrations, and RPA.
- Manage the lifecycle of company hardware and software, including maintaining accurate inventory and overseeing issuance.
- Configure and install hardware and devices for end users.
- Coordinate equipment troubleshooting and replacement with IT vendor.
- Support IT team with testing upgrades, enhancements, and automation rollouts.
- Collaborate with various departments to improve processes and support business initiatives.
- Create and maintain technical documentation, training videos, user guides, and other resources.
- Take the initiative to learn new technologies, tools, and industryrelated software such as: MS365, TMW, Imaging, GPS, Crystal Reports and SQL Query.
- Take ownership of assignments, deliver exceptional results on time with minimal supervision, and proactively contribute to a highperforming team by going above and beyond to make the position your own.
- Implement EOS within your position to enhance your skills and productivity while continually promoting the company’s core values.
- Perform any other related duties as required or assigned.
TO BE SUCCESSFUL, YOU SHOULD HAVE- Base knowledge of SQL Query and Data Analysis.
- Technical Vocation Certificate or Technical Degree, or 29 years related experience and/or training; or equivalent combination of education and experience.
- Ability to effectively communicate, use critical thinking, and demonstrate strong organizational skills.
PHYSICAL DEMANDS- Lifting/pushing/pulling less than 50lbs
- Office setting with temperaturecontrolled offices with moderate noise levels.
- Outside work is limited.
BENEFITS- Paid Time Off and Holidays
- Medical, Dental, and Vision Insurance
- Health Reimbursement Arrangement (HRA)
- Life Insurance
- Employee Assistance Program
- 401k
- Tuition Reimbursement
- Career Growth Opportunities