ZipRecruiter

Log In

1

Technology Admin Jobs in Massachusetts (NOW HIRING)

Brooksource

IT Administrator

Boston, MA · On-site

$32 - $35/hr

IT Administrator (Salesforce) Boston, MA (Hybrid, 2 days per week onsite) 12-month contract-to-hire $32 - $40 per hour ABOUT THE ROLE Join the Brooksource Elevate Program as an IT Administrator ...

HPR

IT Systems Administrator

Needham, MA · On-site

$75K - $145K/yr

As we continue to innovate and grow, we are seeking a skilled and proactive IT Systems Administrator to join our IT team. This role is responsible for supporting and maintaining the organization ...

HPR

IT Systems Administrator

Needham, MA · On-site

$63K - $156K/yr

As we continue to innovate and grow, we are seeking a skilled and proactive IT Systems Administrator to join our IT team. This role is responsible for supporting and maintaining the organization ...

SGS Consulting

Systems Administrator

Lexington, MA · On-site

May draft general IT communications to end-users including notifications of outages/downtimes. May ... Administer GNU/Linux desktop/server environments, including Red Hat, Ubuntu, and Centos ...

Prohires

Unix Admin

Boston, MA · On-site

Position: Unix Admin Location: Boston, MA (Need Locals) Job Summary: We are looking for a Unix ... Preferred Qualifications · Bachelor''s degree in Computer Science, Information Technology, or a ...

next page

Showing results 1-20

All JobsTechnology Admin JobsTechnology Admin Jobs in Massachusetts

Technology Admin information

What is the difference between Technology Admin vs Network Administrator?

AspectTechnology AdminNetwork Administrator
CertificationsCompTIA A+, Network+, Cisco CCNACompTIA Network+, Cisco CCNA, CCNP
Work EnvironmentIT departments, support teams, cloud environmentsNetwork infrastructure, data centers, enterprise networks
Primary ResponsibilitiesManaging hardware, software, and user supportDesigning, implementing, and maintaining network systems

Technology Admins focus on overall IT support, hardware, and software management, while Network Administrators specialize in network infrastructure and connectivity. Both roles require similar certifications and often work within the same industry environments, but their core responsibilities differ significantly.

Is IT hard to become a technology admin?

Becoming a technology admin typically requires a strong understanding of computer systems, networks, and security, often gained through relevant certifications like CompTIA or Cisco, and experience with operating systems and troubleshooting. The role can be challenging due to the need for problem-solving skills and staying current with technology updates, but it is accessible with proper training and experience.

What does a technology admin do?

A technology admin manages and maintains an organization’s IT infrastructure, including servers, networks, hardware, and software systems. They troubleshoot technical issues, implement security measures, and ensure systems run efficiently, often using tools like monitoring software and following security protocols. Strong problem-solving skills and knowledge of network administration are essential for this role.

What is the role of a technology administrator?

A technology administrator is responsible for managing and maintaining an organization's IT infrastructure, including servers, networks, and hardware. They troubleshoot technical issues, implement security measures, and ensure systems run efficiently, often using tools like network monitoring software and requiring certifications such as CompTIA or Cisco. Their role is essential for supporting daily operations and safeguarding data security.

What are popular job titles related to Technology Admin jobs in Massachusetts?

For Technology Admin jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Technology Admin jobs in Massachusetts look for?

The top searched job categories for Technology Admin jobs in Massachusetts are:

What cities in Massachusetts are hiring for Technology Admin jobs?

Cities in Massachusetts with the most Technology Admin job openings:

Technology Admin jobs near you

IT Administrator

Brooksource

Boston, MA • On-site

$32 - $35/hr

Contractor

Medical, Dental, Vision, Retirement, PTO

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

IT Administrator (Salesforce)
Boston, MA (Hybrid, 2 days per week onsite)
12-month contract-to-hire
$32 - $40 per hour
ABOUT THE ROLE
Join the Brooksource Elevate Program as an IT Administrator (Salesforce), supporting Salesforce development projects within the public sector in Boston, MA. This structured, 12-month contract-to-hire engagement is designed to launch early-career technology professionals into impactful public sector technology roles. As a Tier 2 escalation point for Salesforce Case Management, you will collaborate with business users, product owners, and technical teams to troubleshoot, resolve, and document application, workflow, and integration issues. You will administer Salesforce environments, manage user access, configure workflows and reports, support deployment and release activities, and partner with stakeholders to analyze and improve business processes. The program provides 2.5 hours of paid technical training per week, Salesforce certification preparation, and professional development milestones, all fully funded by Brooksource. You do not need to be a Salesforce expert to start-bring your curiosity, analytical mindset, and commitment to learning, and you will receive the support and training needed to grow into a long-term technology professional for the Commonwealth of Massachusetts.
WHAT YOU'LL DO
  • Serve as the Tier 2 escalation point for Salesforce Case Management issues, diagnosing and resolving application, workflow, data, integration, security, and user access issues with mentorship from senior Trial Court staff
  • Manage ticket queues, monitor service levels, analyze incidents for root cause, and document resolutions and knowledge articles
  • Administer Salesforce environments, including user provisioning, profiles, permission sets, queues, and access management
  • Configure and maintain case management functionality, workflows, notification rules, reports, dashboards, and page layouts
  • Support deployment activities, system testing, release validation, and environment management
  • Partner with business stakeholders to understand operational challenges, analyze case management processes for efficiency and automation opportunities, and gather/document business requirements
  • Translate business needs into functional specifications and user stories
  • Monitor ticket trends and support metrics to identify systemic problems and recommend process improvements
  • Develop and maintain system documentation, support procedures, and knowledge base content
  • Provide end-user support, training, and guidance on Salesforce functionality and best practices
  • Collaborate with business units, product owners, developers, administrators, and support teams; participate in backlog refinement and release planning
  • Communicate system changes and known issues; act as a liaison between business and technical teams to ensure requirements and issues are clearly understood
  • Complete 2.5 hours of paid, role-aligned Salesforce technical training per week and pursue Salesforce Administrator certification with preparation and exam support
  • Achieve professional development milestones through the Elevate Professional Accelerator program
WHAT YOU BRING
  • Foundational understanding of Salesforce or similar CRM platforms (academic coursework, bootcamp, or personal projects accepted)
  • Strong analytical and problem-solving skills; ability to dig into data, identify patterns, and find root causes
  • Clear verbal and written communication skills for technical and non-technical audiences; able to explain technical issues to non-technical stakeholders
  • Organized and detail-oriented; able to manage ticket queues, prioritize work, and keep stakeholders updated
  • Customer-focused mindset with a genuine commitment to resolving issues and supporting users
  • Salesforce Administrator Certification or active pursuit (preferred)
  • Familiarity with Agile methodologies and tools such as Jira or Confluence (preferred)
  • Exposure to case management, customer service operations, or public sector environments (preferred)
  • Experience with system testing, validation, or release support (preferred)
WHAT'S IN IT FOR YOU
  • Weekly paychecks
  • 2.5 hours of paid Salesforce-specific technical training every week-fully funded by Brooksource
  • Salesforce Administrator certification preparation and exam support included
  • 80-100 cumulative hours of role-aligned technical training over 12 months
  • Proprietary Elevate Professional Accelerator-36 professional development milestones over the engagement
  • Dedicated Brooksource Elevate Program Coordinator and Consultant Experience Manager supporting you throughout
  • Cultural enrichment programming-lunch and learns, networking events, and leadership spotlights
  • Clear conversion path to a full-time career with the Commonwealth of Massachusetts-top performers are positioned for direct FTE conversion as headcount opens
ABOUT THE ELEVATE PROGRAM
Brooksource's Elevate Program is a nationally recognized workforce transformation model used by state governments to build convertible technology talent pipelines, reduce long-term reliance on outside partners, and create sustainable internal capability. Elevate is a two-time StateScoop Nominee and NASCIO Award Winning Program.
#LI-EA1
Disclaimer: Brooksource, Medasource, and Calculated Hire are part of the Eight Eleven Group family of companies and operate under Eight Eleven Group, LLC. All employees receive the same benefits, policies, and terms of employment.
EEO:
We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship, pregnancy (including childbirth, lactation, and related conditions), or any other protected status in accordance with applicable federal, state, and local laws.
Benefits & Perks:
Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee's needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.
Pay Disclaimer:
The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Apply