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Customer Service Administrator Jobs (NOW HIRING)

Penske

Customer Service Administrator

Reading, PA

$17 - $22.75/hr

A Penske Customer Service Administrator provides vehicle preventative maintenance scheduling/appointment support for designated PTL facility locations. This position has regular customer contact.

Seneca Foods

Customer Service Administrator

Janesville, WI · On-site

$16.25 - $21.75/hr

Seneca Foods in Janesville, WI is currently seeking a Customer Service Administrator to join our team. Reponsibilities: * Sales Order review and processing. * Investigate Sales Order status and ...

Crane Company

Customer Service Administrator I

Lynnwood, WA

$19.75 - $26.25/hr

The Customer Service Administrator I is responsible for supporting sales success by performing administrative activities for assigned customers. This position is responsible for consulting with ...

Colibri Group

Customer Service Administrator

Glendale, AZ · On-site

$17.75 - $23.50/hr

The Customer Service Administrator position is a support role for students and instructors, reporting to the Site Manager. The primary responsibility of this role is to create a point of contact for ...

SENECA FOODS

Customer Service Administrator

Janesville, WI · On-site

$16.25 - $21.75/hr

Seneca Foods in Janesville, WI is currently seeking a Customer Service Administrator that will focus their time in the Label/Poly area. The ideal candidate must be able to use a high degree of ...

Colibri Group

Customer Service Administrator

Glendale, AZ

$17.75 - $23.50/hr

The Customer Service Administrator position is a support role for students and instructors, reporting to the Site Manager. The primary responsibility of this role is to create a point of contact for ...

Seneca Foods

Customer Service Administrator

Janesville, WI · On-site

$16.25 - $21.75/hr

Seneca Foods in Janesville, WI is currently seeking a Customer Service Administrator that will focus their time in the Label/Poly area. The ideal candidate must be able to use a high degree of ...

Colibri Group

Customer Service Administrator

Glendale, AZ

$17.75 - $23.50/hr

The Customer Service Administrator position is a support role for students and instructors, reporting to the Site Manager. The primary responsibility of this role is to create a point of contact for ...

YKK AP America

CUSTOMER SERVICE ADMINISTRATOR

Coppell, TX

$16.50 - $22/hr

This position is responsible for providing customer support for architectural and construction-related products by combining strong service skills with technical knowledge. Assist customers to ...

YKK AP America

CUSTOMER SERVICE ADMINISTRATOR

Coppell, TX · On-site

$16.50 - $22/hr

This position is responsible for providing customer support for architectural and construction-related products by combining strong service skills with technical knowledge. Assist customers to ...

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Customer Service Administrator information

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How much do customer service administrator jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for customer service administrator in the United States is $21.33, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.84 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Administrator, and why are they important?

To thrive as a Customer Service Administrator, you need strong communication abilities, organizational skills, and a background in customer relations, often supported by a high school diploma or equivalent. Familiarity with CRM software, call center systems, and office productivity tools like Microsoft Office is typically required. Problem-solving, patience, and a positive attitude are standout soft skills for managing inquiries and resolving issues effectively. These competencies are crucial for ensuring customer satisfaction, maintaining efficient operations, and supporting the company's reputation.

What Is a Customer Service Administrator?

A customer service administrator oversees the customer service department of an organization. It is their job to monitor accounts, maintain the needs of representatives, and assist with interactions as related specifically to customer service. Typical duties include analyzing customer satisfaction, processing customer orders, and collaborating with other departments. The career requires extensive knowledge of the company’s products and policies. Additional qualifications include strong communication skills and experience with relevant computer software. This job does not require formal education, although some employers prefer those with an associate or bachelor’s degree.

What are some common challenges faced by Customer Service Administrators and how can they be managed effectively?

Customer Service Administrators often encounter challenges such as handling high volumes of inquiries, managing difficult customer interactions, and maintaining accurate records under tight deadlines. Staying organized and using customer relationship management (CRM) tools can help streamline workflows, while ongoing communication with team members ensures consistent service. Additionally, developing strong problem-solving skills and participating in regular training can make it easier to resolve complex issues efficiently and maintain a positive customer experience.

What are Customer Service Administrators?

Customer Service Administrators are professionals responsible for supporting customers by handling inquiries, resolving issues, and ensuring a smooth experience with a company’s products or services. They typically manage communication through phone, email, or chat, process orders, maintain customer records, and coordinate with other departments to resolve customer concerns. This role requires strong communication, problem-solving skills, and attention to detail. Customer Service Administrators play a key role in maintaining customer satisfaction and loyalty.
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What states have the most Customer Service Administrator jobs? States with the most job openings for Customer Service Administrator jobs include:
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Customer Service Administrator jobs near you
Infographic showing various Customer Service Administrator job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 86% Full Time, 10% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $44,369 per year, or $21.3 per hour.
Customer Service Administrator

Customer Service Administrator

Penske

Reading, PA

$17 - $22.75/hr

Full-time

Posted 9 days ago

Job description

Position Summary: 
A Penske Customer Service Administrator provides vehicle preventative maintenance scheduling/appointment support for designated PTL facility locations. This position has regular customer contact. Ensure scheduled work is aligned with shop capacity and customer preferences/requirements.  Responsible for maintaining accurate customer contact information for all push notifications in the Customer Data File. 
 
Major Responsibilities:
 Utilize multiple systems while interacting with customers over the phone
 Preventive Maintenance (PM) Scheduling - Determining how to match the shop requirements with those of our customer on a unit by unit, day to day and hourly basis; and how to best level load the PM work schedule for the service locations.
 Customer contact setup - Customer Data File requires research into bill group and location number requirements based on requests/inquiries from customers, sales dept., district staff, etc.
 Ongoing maintenance of customer contacts - Contacting all customers with clear email failures and/or fax number failures and obtain/update system with accurate contact information.
 Other projects and tasks as assigned by manager

About Penske Truck Leasing/Transportation Solutions
Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.
Qualifications:
 3 years of customer service experience is required
 Strong phone communication is required
 Ability to learn necessary general knowledge of trucks and components in order to interface with customers regarding maintenance issues. 
High School diploma or equivalent required.
 College graduate preferred due to the systems used in daily process (AS/400, ServiceNet, Microsoft Excel, Microsoft Access and Savvion). 
 Requires strong ability to multitask between different Penske systems to provide all necessary information and to answer all customer inquiries.
 Must have excellent organizational skills. 
 Ability to work flexible hours if required depending on locations serviced.

 Regular, predictable, full attendance is an essential function of the job.

 Work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

 
Physical Requirements:
- The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.

- While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.

- Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

 
Penske is an Equal Opportunity Employer.
 

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