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Customer Support Coordinator Jobs (NOW HIRING)

Titan America

Customer Support Coordinator

Deerfield Beach, FL · On-site

$18.25 - $23/hr

Overview Customer Support Coordinator TITAN AMERICA, a multi-regional producer of cement, aggregate, ready-mix concrete and fly ash processing located in the eastern United States, seeks a CUSTOMER ...

AHRI

Customer Support Coordinator

Arlington, VA · On-site

AHRI has an opening for a Customer Support Coordinator the Customer Support Coordinator will support software application users and partners with members of the AHRI Data Services, Membership, and ...

Crafco

Customer Support Coordinator

Phoenix, AZ · On-site

$45K - $60K/yr

Crafco, Inc. is seeking a Customer Support Coordinator at our corporate headquarters in Phoenix, AZ. Customer experience is core to everything we do and if you agree, we want you on our team! Our ...

Crafco, Inc.

Customer Support Coordinator

Phoenix, AZ · On-site

$18.25 - $23/hr

Crafco, Inc. is seeking a Customer Support Coordinator at our corporate headquarters in Phoenix, AZ. Customer experience is core to everything we do and if you agree, we want you on our team! Our ...

Crafco

Customer Support Coordinator

Phoenix, AZ · On-site

$45K - $60K/yr

Crafco, Inc. is seeking a Customer Support Coordinator at our corporate headquarters in Phoenix, AZ. Customer experience is core to everything we do and if you agree, we want you on our team! Our ...

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How much do customer support coordinator jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for customer support coordinator in the United States is $20.61, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $22.84 per hour, depending on experience, location, and employer.

What does a customer service coordinator do?

A customer service coordinator manages customer interactions by addressing inquiries, resolving issues, and ensuring customer satisfaction. They often use communication tools like phone, email, or chat and may coordinate with other departments to fulfill customer needs and improve service processes.

What is the highest paid customer service job?

The highest paid customer service roles are often in executive or specialized positions such as Customer Support Directors or Customer Experience Managers, with salaries reaching six figures in large corporations. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools. Compensation varies based on industry, company size, and geographic location.

What are the top 3 skills for customer service?

For a Customer Support Coordinator, essential skills include strong communication to clearly convey information and understand customer needs, problem-solving abilities to resolve issues efficiently, and empathy to build positive relationships with customers. These skills help ensure customer satisfaction and effective support interactions.

What is the highest paying job as a coordinator?

The highest paying roles for a Customer Support Coordinator often involve advancing to managerial or specialized positions such as Customer Support Manager or Customer Service Director, which can offer higher salaries. Additionally, coordinators with technical skills, certifications, or experience in industries like technology or finance tend to earn more. Salary levels vary based on industry, location, and company size.

What is the difference between Customer Support Coordinator vs Customer Service Representative?

AspectCustomer Support CoordinatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer service or communicationHigh school diploma or equivalent; often no formal certification required
Work EnvironmentOffice setting, coordinating support activities, liaising with teams and clientsCall centers, retail, or online support channels, handling direct customer interactions
Employer & Industry UsageCommon in tech, retail, and service industries for coordinating support teamsWidespread across industries for direct customer interaction roles

The Customer Support Coordinator typically manages support processes and liaises between teams and clients, requiring organizational skills. In contrast, the Customer Service Representative primarily handles direct customer inquiries and issues. Both roles are essential in customer service but differ in scope and responsibilities.

What cities are hiring for Customer Support Coordinator jobs? Cities with the most Customer Support Coordinator job openings:
What are the most commonly searched types of Customer Support jobs? The most popular types of Customer Support jobs are:
Who are the top companies hiring for Customer Support Coordinator jobs? The top employers for Customer Support Coordinator jobs are:
What states have the most Customer Support Coordinator jobs? States with the most job openings for Customer Support Coordinator jobs include:
Infographic showing various Customer Support Coordinator job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $42,872 per year, or $20.6 per hour.
Customer Support Coordinator

Customer Support Coordinator

Titan America

Deerfield Beach, FL

$18.25 - $23/hr

Full-time

Posted 14 days ago

Titan America rating

6.6

Company rating: 6.6 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

Job description

Overview

Customer Support Coordinator

TITAN AMERICA, a multi-regional producer of cement, aggregate, ready-mix concrete and fly ash processing located in the eastern United States, seeks a CUSTOMER SUPPORT COORDINATOR for the HUB at teamTITAN in Deerfield Beach, Florida. Titan America is a part of the TITAN Group, which has expanded its production and distribution operations into 13 countries, employing more than 5,500 employees.

This salaried non-exempt position report to the Director, of Customer Financial Operations. The CUSTOMER SUPPORT COORDINATOR will be the HUB's administrative support function in all things driven by customers; billing, sales, and bids to name a few.

Responsibilities

 

  • Communication and follow up with customers, sales team, credit, accounts receivable department, scale house, internal plants, outside vendors, customer care creating a relationship that makes the individual feel like they are the most important and top priority
  • Manage all aspects of customer accounts, to include research and resolution of billing issues, as well as follow up of product returns and load diversions
  • Use problem solving techniques to resolve issues, know when to engage others
  • Use of SAP, JWS, and Systech software
  • Set up and maintain customer master price list for external and internal sales in multiple systems
  • Maintain all customer master files as it pertains to fuel surcharge, freight, set up of new ship to locations
  • Run weekly and monthly reports; utilizing environmentally friendly methods of distributing to internal customers
  • Request proof of deliveries from haulers; coordinate with Logistics Department on all freight related matters
  • Copy, file, search archives and retrieve tickets for assigned accounts
Qualifications
  • 2-3 years administrative experience and Associates Degree/Bachelor's Degree preferred
  • Strong Customer Service or accounting related experience preferably in a Sales environment
  • Analytical and communication skills to deliver best results
  • Strong computer skills (Microsoft Office, Excel, Word, PowerPoint, Oracle or SAP)
  • A good listener, ability to solve problems with minimal supervision
  • High energy and proactive when a customer needs assistance, often delivering more than what was required
  • Strong team concept skills required
  • Ability to work well under pressure and meet deadlines; strong time management and strong organizational skills required
  • Ability to prioritize work projects
  • Flexible, interested in trying new techniques; coachable

Titan America is an Equal Employment Opportunity (EEO) / Affirmative Action employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or other legally protected status.

Employment Type: FULL_TIME

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