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Customer Support Coordinator Jobs (NOW HIRING)

Qcells

Customer Support Coordinator

Irvine, CA · On-site +1

$68K - $74K/yr

Q CELLS Home Energy Solutions seeks an experienced Customer Support Coordinator for our post PTO Customer Support Team. As a customer support person on this team, you will play an instrumental role ...

Qcells

Customer Support Coordinator

Irvine, CA · On-site

$68K - $74K/yr

Q CELLS Home Energy Solutions seeks an experienced Customer Support Coordinator for our post PTO Customer Support Team. As a customer support person on this team, you will play an instrumental role ...

Qcells

Customer Support Coordinator

Irvine, CA · On-site

$68K - $74K/yr

Q CELLS Home Energy Solutions seeks an experienced Customer Support Coordinator for our post PTO Customer Support Team. As a customer support person on this team, you will play an instrumental role ...

Culinary Depot

Customer Support Coordinator

Montvale, NJ · On-site

$25 - $33/hr

Role Summary We are hiring a Customer Support / Service Coordinator to be the front line of our service operation. This role is critical to the customer experience. You will often be speaking with ...

Teledyne

Site & Customer Support Coordinator

Redlands, CA

$18.75 - $24/hr

... customers to our partners based on available inventory. * Supports and assists with company events. * Assisting Human Resources with recruitment actions such as scheduling interviews, coordinating ...

ACI, Inc.

Be Seen First

Operations & Customer Support Coordinator

Passaic, NJ · On-site

$17 - $22/hr

We are seeking a highly organized, detail-oriented Operations & Customer Support Coordinator to provide day-to-day support across several areas of the business. This position will assist with front ...

Jayakas

Sales & Customer Support Coordinator

High Point, NC · On-site

$18.25 - $24.75/hr

Position Summary The Sales & Customer Support Coordinator will support customer service, sales activities, and business development. This role is ideal for someone who enjoys working with customers ...

Bingltd

Sales & Customer Support Coordinator

High Point, NC · On-site

$18.25 - $24.75/hr

Position Summary The Sales & Customer Support Coordinator will support customer service, sales activities, and business development. This role is ideal for someone who enjoys working with customers ...

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Customer Support Coordinator information

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How much do customer support coordinator jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for customer support coordinator in the United States is $20.61, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $22.84 per hour, depending on experience, location, and employer.

What is the difference between Customer Support Coordinator vs Customer Service Representative?

AspectCustomer Support CoordinatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer service or communicationHigh school diploma or equivalent; often no formal certification required
Work EnvironmentOffice setting, coordinating support activities, liaising with teams and clientsCall centers, retail, or online support channels, handling direct customer interactions
Employer & Industry UsageCommon in tech, retail, and service industries for coordinating support teamsWidespread across industries for direct customer interaction roles

The Customer Support Coordinator typically manages support processes and liaises between teams and clients, requiring organizational skills. In contrast, the Customer Service Representative primarily handles direct customer inquiries and issues. Both roles are essential in customer service but differ in scope and responsibilities.

What is a customer support coordinator?

A customer support coordinator is a professional responsible for managing customer service operations, ensuring customer inquiries and issues are addressed efficiently. They often coordinate between customers and internal teams, utilize customer relationship management (CRM) tools, and require strong communication and organizational skills.

What is the role of a customer support coordinator?

A customer support coordinator manages communication between customers and a company, ensuring customer inquiries, complaints, and requests are addressed promptly and effectively. They often coordinate with other departments, maintain records of interactions, and use customer support software to track issues and improve service quality.

What cities are hiring for Customer Support Coordinator jobs?

Cities with the most Customer Support Coordinator job openings:

What are the most commonly searched types of Customer Support jobs?

The most popular types of Customer Support jobs are:

Who are the top companies hiring for Customer Support Coordinator jobs?

The top employers for Customer Support Coordinator jobs are:

What states have the most Customer Support Coordinator jobs?

States with the most job openings for Customer Support Coordinator jobs include:

Infographic showing various Customer Support Coordinator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $42,872 per year, or $20.6 per hour.

Customer Support Coordinator

Qcells

Irvine, CA • On-site, Remote

$68K - $74K/yr

Full-time

PTO

Re-posted 2 days ago

Qcells rating

6.8

Company rating: 6.8 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

Job description

Description

POSITION DESCRIPTION: 

Q CELLS Home Energy Solutions seeks an experienced Customer Support Coordinator for our post PTO Customer Support Team. As a customer support person on this team, you will play an instrumental role in the growth of our business, particularly in customer support, technical support and customer satisfaction. The successful candidate will effectively handle case management and customer experience. The ideal candidate will be a strategic thinker with experience supporting customers in the renewable energy sector. The ideal candidate is an experienced professional with strong analytical skills, great attention to detail, with problem solving and communication skills.

This position will be based out of our office in Irvine, CA with a potential in-office schedule set at the direct manager’s discretion in accordance with the company policies and procedures. Remote work may be considered for exceptional cases.    

RESPONSIBILITIES 
  • Manage customer tickets, emails and calls from customers in a prompt and professional manner.
  • Troubleshoot customer questions regarding Q CELLS line of residential solar products, including battery storage, smart modules, and other residential solar products.
  • Take ownership of customer experience, including complex customer escalations.
  • Analyze system monitoring and performance data
  • Become a subject matter expert on the Q CELLS Q.Home battery system for residential applications.
  • Conduct analysis of net-metering and solar buyback programs in CA, TX and FL.
  • Assist with commissioning of systems.
  • Program ESS to complex E-TOU modes and complete firmware updates.
  • Coordinate engineers and vendors to resolve installation problems.
  • Understanding of how solar systems are sold, designed and constructed.
  • Review operational procedures and ensure conformance to industry best practices.
REQUIRED QUALIFICATIONS
  • Solar Industry experience (Renewable)  
  • Associates degree preferred in business, economics, communications or other related field with a minimum of 4+ years of professional work experience OR bachelor's degree preferred in business, economics, communications or other related field with a minimum of 2-5+years of professional experience including 2+ years of experience in solar customer service. 
  • Impeccable attention to detail. 
  • Ability to exercise strong organizational, problem-solving and analytical skills.  
  • Detailed, analytical thinker. 
  • Excellent oral and written communication skills.  
  • Excel  
  • Process driven while finding long-term solutions. 
  • Ability to work in a fast-paced environment.
 
Hanwha Q CELLS America Inc. (“HQCA”) is a Qcells company, one of the world’s largest manufacturers and providers of solar photovoltaic (PV) products and solutions.  Headquartered in Irvine, California, HQCA has been rapidly expanding its business in North America through the expansion of products and solutions, including distributed energy solutions, direct-to-homeowner solar sales and financing, and EPC services.  We provide an opportunity to be part of an exciting and growing world-class global business in an interesting and expanding industry of the future.
 
PHYSICAL, MENTAL & ENVIRONMENTAL DEMANDS: 
To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.  
Mobility 
Standing 
20% of time  
Sitting 
70% of time  
Walking 
10% of time  
Strength 
Pulling 
up to 10 Pounds  
Pushing 
up to 10 Pounds  
Carrying 
up to 10 Pounds  
Lifting 
up to 10 Pounds  
Dexterity (F = Frequently, O = Occasionally, N = Never) 
Typing 
F 
Handling 
F 
Reaching 
F 
Agility (F = Frequently, O = Occasionally, N = Never) 
Turning 
F 
Twisting 
F 
Bending 
O 
Crouching 
O 
Balancing 
N 
Climbing 
N 
Crawling 
N 
Kneeling 
N 
 
 
 
 
 
 
 
 
 
 

The salary range is required by the California Pay Transparency Act and may differ depending on the location of those candidates hired nationwide. Actual compensation is influenced by a wide array of factors including but not limited to, skill set, education, licenses and certifications, essential job duties and requirements, and the necessary experience relative to the job’s minimum qualifications.

*This target salary range is for CA positions only and should not be interpreted as an offer of compensation.

You may view your privacy rights by reviewing Qcells' Privacy Policy or by contacting our HR team for a copy.

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