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Customer Support Associate Jobs (NOW HIRING)

Convera

Customer Support Associate

Santa Ana, CA · Hybrid

$18.25 - $25/hr

The Customer Support Associate delivers high quality, consistent customer support across multiple service channels by applying established processes, tools, and guidelines. The role focuses on ...

Jawnt

Customer Support Associate

Philadelphia, PA · On-site

$17.75 - $24.25/hr

Customer Support Associate Jawnt is a Philly-founded startup on a mission to make commuting easier, more affordable, and more sustainable. We partner with universities, healthcare systems ...

Room & Board

Customer Support Associate

Elkridge, MD · On-site

$26.44 - $28.85/hr

As a Customer Support Associate at our Elkridge Delivery Center, you are at the heart of that experience. In this dynamic, fast-paced environment, you will coordinate customer pickups and deliveries ...

Essence Journey

Remote Customer Support Associate

$18 - $24.50/hr

Remote Customer Support Associate Gainesville, Florida, United States Job Openings Remote Customer Support Associate About the Job Remote Customer Support Associate We are seeking a motivated and ...

Essence Journey

Remote Customer Support Associate

$18 - $24.50/hr

Remote Customer Support Associate New Jersey, New Jersey, United States Job Openings Remote Customer Support Associate About the Job Remote Customer Support Associate About the Role: We are seeking a ...

TradeJobsWorkforce

Customer Support Associate

Buffalo, MN · On-site

$18.50 - $25.25/hr

Step into a new opportunity as a Customer Support Associate, where you will learn company products and services to better assist others, handle orders, shipments, and basic inventory checks, and ...

Essence Journey

Remote Customer Support Associate

$18 - $24.50/hr

Remote Customer Support Associate New Orleans, Louisiana, United States Job Openings Remote Customer Support Associate About the Role We are seeking a motivated and reliable Remote Customer Support ...

Essence Journey

Remote Customer Support Associate

$18 - $24.50/hr

Remote Customer Support Associate Indianapolis, Indiana, United States Job Openings Remote Customer Support Associate About the Role We are seeking a motivated and reliable Remote Customer Support ...

Orbus Inc

CUSTOMER SUPPORT ASSOCIATE

North Las Vegas, NV · On-site

$18 - $20/hr

The Role & Our Customer Promise The Customer Support Associate is a key ambassador of Orbus, responsible for delivering exceptional customer experience at every touchpoint. This role ensures that all ...

Orbus

CUSTOMER SUPPORT ASSOCIATE

North Las Vegas, NV · On-site

$18/hr

The Role & Our Customer Promise The Customer Support Associate is a key ambassador of Orbus, responsible for delivering exceptional customer experience at every touchpoint. This role ensures that all ...

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Customer Support Associate information

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$12

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$28

How much do customer support associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for customer support associate in the United States is $20.02, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $23.08 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer support associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What is a customer support associate?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What are some common challenges customer support associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

More about Customer Support Associate jobs
What cities are hiring for Customer Support Associate jobs? Cities with the most Customer Support Associate job openings:
What are the most commonly searched types of Customer Support jobs? The most popular types of Customer Support jobs are:
Who are the top companies hiring for Customer Support Associate jobs? The top employers for Customer Support Associate jobs are:
What states have the most Customer Support Associate jobs? States with the most job openings for Customer Support Associate jobs include:
What job categories do people searching Customer Support Associate jobs look for? The top searched job categories for Customer Support Associate jobs are:
Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $41,634 per year, or $20 per hour.

Customer Support Associate

Indotronix International Corporation

Albany, NY • On-site

$33 - $36/hr

Contractor

Re-posted 17 days ago

Job description

Customer Support Associate 

Payrate: $33 – 36/hr on W2

Duration: ASAP – 3/31/2027

Full Time: 40 Hours/Week

Location: Albany – Hybrid.  The project is currently 100% remote but could be moved to hybrid at any time. Therefore, local applicants ONLY will be considered.

 In this role as a Customer Support Associate, under the direction of the Help Desk Lead and the Project Manager, you will perform Help Desk user support, coordination, and triage for users of the UAS-NY Application.  Your main task will be answering phone calls and e-mails from users to assist them in utilizing a multi-domain, multi-faceted application.   A high level of customer service skills is required, with the ability to conduct tasks in a timely, effective, and patient manner.  You must have strong professional writing and communication skills.

Job Duties:

  • Handling e-mails and incoming/outbound call to assist the users conscientiously.
  • Investigating user reported issues to determine root cause and full scope of incident.
  • Ensure program requirements, regulations, and policies are understood, documented, and adhered to across the Department and affiliated organizations
  • Aid in reviewing use of systems, ensuring individual and organization compliance with program policies. 
  • Responsible for user-facing communications and reviewing training materials for accuracy. 

Job Qualifications:

  • Bachelor's Degree
  • 3 years of relevant experience
  • Equivalent combination of advanced education, training, and experience will be considered.

Required Skills:

  • Strong customer service skills with prior experience working on a help desk
  • Experience in healthcare, Medicaid, and Long-Term Care preferred.
  • Proficient with Microsoft Office Suite.
  • Must have exceptional written and verbal communications, strong documentation, critical thinking, and analytical skills.
Indotronix logo

About Indotronix

Sourced by ZipRecruiter

In 1986, Indotronix established itself in the staffing space. 22 years later, Avani entered the scene, offering consulting and technology development. Finally, in 2016, the two joined forces to begin delivering talent across all areas, from Staffing to Consulting to unique platform development.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Rochester, NY, US

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