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Customer Support Associate Jobs (NOW HIRING)

Nicolet National Bank

Customer Support Associate

Howard, WI · On-site

$17 - $23.25/hr

The Customer Support Associate is primarily responsible for providing service on wide range of banking services via telephone and/or internet. Assists in development of customer relationships ...

Nicolet National Bank

Customer Support Associate

Medford, WI · On-site

$18.75 - $25.75/hr

The Customer Support Associate is primarily responsible for providing service on wide range of banking services via telephone and/or internet. Assists in development of customer relationships ...

Essence Journey

Remote Customer Support Associate

$18 - $24.50/hr

Remote Customer Support Associate Cancún, Quintana Roo, Mexico Job Openings Remote Customer Support Associate About the Job We are seeking a motivated and reliable Remote Customer Support Associate ...

Nicolet National Bank

Customer Support Associate

Medford, WI · On-site

$18.75 - $25.75/hr

The Customer Support Associate is primarily responsible for providing service on wide range of banking services via telephone and/or internet. Assists in development of customer relationships ...

Orbus Inc

CUSTOMER SUPPORT ASSOCIATE

Woodridge, IL · On-site

$18 - $20/hr

The Role & Our Customer Promise The Customer Support Associate is a key ambassador of Orbus, responsible for delivering exceptional customer experience at every touchpoint. This role ensures that all ...

Celsius

Customer Support Associate

Boca Raton, FL · On-site

$16.50 - $22.75/hr

CUSTOMER SUPPORT ASSOCIATE In-Office: Based full-time at CELSIUS ® Headquarters in Boca Raton, FL People Management Responsibilities: No Role Type: Full-Time Position Overview The Customer Support ...

Celsius

Customer Support Associate

Boca Raton, FL · On-site

$16.50 - $22.75/hr

CUSTOMER SUPPORT ASSOCIATE In-Office: Based full-time at CELSIUS ® Headquarters in Boca Raton, FL People Management Responsibilities: No Role Type: Full-Time Position Overview The Customer Support ...

Celsius

Customer Support Associate

Boca Raton, FL

$16.50 - $22.75/hr

CUSTOMER SUPPORT ASSOCIATE In-Office: Based full-time at CELSIUS Headquarters in Boca Raton, FL People Management Responsibilities: No Role Type: Full-Time Position Overview The Customer Support ...

Farmers National Bank

Customer Support Associate

Niles, OH · On-site

$15.25 - $21/hr

Customer Support Associate Job Category: Customer Support Requisition Number: CUSTO002189 Posted: February 20, 2026 Full-Time On-site Niles Operations Center Niles, OH 44446, USA Description SUMMARY:

Essence Journey

Remote Customer Support Associate

$18 - $24.50/hr

Remote Customer Support Associate We are seeking a motivated and reliable Remote Customer Support Associate to join our growing team. This role is ideal for a detail-oriented professional who thrives ...

Lillio

Customer Support Associate

$18 - $24.50/hr

Customer Support Associate At Lillio (formerly HiMama), we are a mission driven business with the goal of empowering early childhood educators through innovative, affordable tools that enable them to ...

Essence Journey

Remote Customer Support Associate

San Diego, CA · On-site

$18.50 - $25.50/hr

Remote Customer Support Associate We are seeking a motivated and reliable Remote Customer Support Associate to join our growing team. This role is ideal for a detail-oriented professional who thrives ...

Essence Journey

Remote Customer Support Associate

Boston, MA · On-site

$19 - $26/hr

Remote Customer Support Associate We are seeking a motivated and reliable Remote Customer Support Associate to join our growing team. This role is ideal for a detail-oriented professional who thrives ...

Essence Journey

Remote Customer Support Associate

Anaheim, CA · On-site

$18.25 - $25/hr

Remote Customer Support Associate We are seeking a motivated and reliable Remote Customer Support Associate to join our growing team. This role is ideal for a detail-oriented professional who thrives ...

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Customer Support Associate information

See salary details

$12

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$28

How much do customer support associate jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for customer support associate in the United States is $20.02, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $23.08 per hour, depending on experience, location, and employer.

What is another word for customer?

In the context of a Customer Support Associate role, another word for customer is client, consumer, or user. These terms refer to individuals or organizations that purchase or use a company's products or services and are often the focus of support and service efforts.

What are the key skills and qualifications needed to thrive as a Customer Support Associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What are Customer Support Associates?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What is another word for being a customer?

In the context of a Customer Support Associate role, another word for being a customer is a client or user. These terms refer to individuals or organizations that purchase or use a company's products or services and may require support or assistance. Understanding these terms helps in effectively communicating with and supporting different types of customers.

What was the meaning of customer?

In the context of a Customer Support Associate role, a customer is an individual or organization that purchases or uses a company's products or services. The role involves assisting customers, addressing their inquiries, and ensuring a positive experience through communication skills and problem-solving. Understanding customer needs is essential for providing effective support and maintaining satisfaction.

What are some common challenges Customer Support Associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What is a customer or costumer?

A customer is an individual or organization that purchases goods or services from a business, including roles like a Customer Support Associate who assists and communicates with customers. Understanding customer needs and providing quality support are key parts of the job. The term 'costumer' typically refers to someone who wears costumes and is unrelated to customer service roles.
More about Customer Support Associate jobs
What cities are hiring for Customer Support Associate jobs? Cities with the most Customer Support Associate job openings:
What are the most commonly searched types of Customer Support jobs? The most popular types of Customer Support jobs are:
Who are the top companies hiring for Customer Support Associate jobs? The top employers for Customer Support Associate jobs are:
What states have the most Customer Support Associate jobs? States with the most job openings for Customer Support Associate jobs include:
What job categories do people searching Customer Support Associate jobs look for? The top searched job categories for Customer Support Associate jobs are:
Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 70% In-person, and 30% Remote job distribution, with an average salary of $41,634 per year, or $20 per hour.
Customer Support Associate

Customer Support Associate

Nicolet National Bank

Howard, WI • On-site

$17 - $23.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Key responsibilities

  • Answer incoming calls via the Call Center and provide guidance directly to customers or forward inquiries to the appropriate bank contact.

  • Assist customers with online and mobile banking, debit and credit cards, account inquiries and transfers, and other financial service aspects.

  • Provide excellent service to customers and co-workers by phone, including actively promoting and selling additional bank products and services.

Nicolet National Bank rating

8.4

Company rating: 8.4 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

30th of 142 rated banks

Job description


At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our Core Values drive everything we do, and we are committed to serving our customers with excellence. We believe that every job in our organization is critical to our success, and we are dedicated to creating a work environment where our employees feel valued, respected, and supported. With locations in Wisconsin, Michigan, Minnesota, Iowa, Colorado, and Florida we are proud to service our local communities and make a positive impact on the lives of our customers. At Nicolet National Bank, we believe that our people are our most valuable asset, and we are committed to investing in their growth and development.
Schedule - We are looking for someone who can work a rotating schedule. The rotating schedule starts as early as 6:45am and goes as late as 6:00pm. These are 8 hours shifts that change weekly. This position will also have to work one Saturday every 3-4 weeks from 7:30am-12:00pm. This is an in-office job, remote work is not an option.
Spanish speaking candidates are encouraged to apply!
The Customer Support Associate is primarily responsible for providing service on wide range of banking services via telephone and/or internet. Assists in development of customer relationships, including account service and sales.
As a Customer Support Associate, you will:
  • Answer incoming calls via the Call Center. Provides guidance directly to customer or determines most appropriate bank contact which to forward the inquiry.
  • Provide excellent service to customers and co-workers by phone including actively promoting and selling additional bank products and services.
  • Assist customers with online and mobile banking, debit and credit cards, account inquiries and transfers and various other financial service aspects.
  • Assist internal customers with various network and software password resets and functionality.
  • Maintain positive attitude while promoting products, services, and functions in fast-paced, multi-faceted environment.
  • Actively engage in self-development through participation in meetings, committees, computer-based training, reading periodicals, maintaining product knowledge, etc.
  • Maintain and orders department supplies and equipment.
  • Uphold Nicolet's philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of Nicolet.
  • Ability to understand the value of diversity within the workplace and to work successfully with others without regard to age, gender, race, sexual orientation, ethnicity, culture, religion, disability status, socioeconomic status or other non-job-related classification. A commitment to Nicolet's policies on equal employment opportunities and non-discrimination with a willingness to pursue efforts of inclusion and respect toward different perspectives.
  • Perform all other duties as assigned.

Qualifications:
  • High School diploma or equivalent.
  • Understanding of banking and related products and services typically acquired through 1-3 years of experience in a bank customer service role.
  • Must work both independently and be a team player.
  • Ability to sit for prolonged periods on the phone and concentrate visually on a PC.
  • Position requires judgment, tact and on-the-spot decision making.
  • Effective verbal and written communication skills and strong interpersonal skills.

Benefits:

  • Medical, Dental, Vision, & Life Insurance
  • 401(k) with a company match
  • PTO & 11 1/2 Paid Holidays


The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required for the position.
Equal Opportunity Employer/Veterans/Disabled

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