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Customer Support Associate Jobs in Tennessee (NOW HIRING)

Tory Burch

Support Associate

Nashville, TN · On-site

$16.50 - $21.25/hr

... supporting front of the house and back of the house operations. You're also resourceful and ... One-to-two years of experience in a high volume, customer-drive retail environment, stock-related ...

Tory Burch LLC

Support Associate

Nashville, TN · On-site

$16.50 - $21.25/hr

... supporting front of the house and back of the house operations. You're also resourceful and ... One-to-two years of experience in a high volume, customer-drive retail environment, stock-related ...

Tory Burch LLC

Support Associate

Nashville, TN · On-site

$16.50 - $21.25/hr

... supporting front of the house and back of the house operations. You're also resourceful and ... One-to-two years of experience in a high volume, customer-drive retail environment, stock-related ...

Tory Burch

Support Associate

Nashville, TN

$16.50 - $21.25/hr

... supporting front of the house and back of the house operations. You're also resourceful and ... One-to-two years of experience in a high volume, customer-drive retail environment, stock-related ...

Tory Burch

Support Associate

Nashville, TN · On-site

$16.50 - $21.25/hr

... supporting front of the house and back of the house operations. You're also resourceful and ... One-to-two years of experience in a high volume, customer-drive retail environment, stock-related ...

Fastenal Company

Customer Site Warehouse Support

Dyersburg, TN · On-site

$14.75 - $20/hr

Customer Site Warehouse Support 2800 Hoff Rd, Dyersburg, TN 38024 TN088 In Plant Store Full-time Shift(s): MON TUE WED THU FRI 7:00am - 5:00pm OVERVIEW: Find your future at Fastenal! Our distribution ...

chicosfas

$15 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

chicosfas

Support Associate - Chico's

Franklin, TN · On-site

$16.75 - $21.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

chicosfas

Support Associate - Soma

Chattanooga, TN

$15.50 - $20/hr

We are customer obsessed, innovative, and have the best culture in retail. Join our team today! POSITION OBJECTIVE: The Support Associate is responsible for supporting a customer and product-focused ...

chicosfas

$15 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS, Inc.

Support Associate - Soma

Murfreesboro, TN · On-site

$15 - $19.50/hr

We are customer obsessed, innovative, and have the best culture in retail. Join our team today! POSITION OBJECTIVE: The Support Associate is responsible for supporting a customer and product-focused ...

Donato Technologies, Inc

IT Support Associate

Memphis, TN · On-site

$16.50 - $21.25/hr

Customer Service & entry level technical support. PRIMARY PURPOSE: To provide basic IT systems ... Position: IT Support Associate (dedicated chat support) Requirement: Customer Service & entry level ...

chicosfas

Support Associate - Soma

Chattanooga, TN

$15.50 - $20/hr

We are customer obsessed, innovative, and have the best culture in retail. Join our team today! POSITION OBJECTIVE: The Support Associate is responsible for supporting a customer and product-focused ...

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Customer Support Associate information

See Tennessee salary details

$10

$18

$25

How much do customer support associate jobs pay per hour?

As of May 29, 2026, the average hourly pay for customer support associate in Tennessee is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $20.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Support Associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What are some common challenges Customer Support Associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What are Customer Support Associates?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What do you do as a customer service associate?

A customer support associate handles customer inquiries, resolves issues, and provides information about products or services. They often communicate via phone, email, or chat, and use customer relationship management (CRM) tools to track interactions and ensure customer satisfaction.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What are the most commonly searched types of Customer Support jobs in Tennessee? The most popular types of Customer Support jobs in Tennessee are:
What are popular job titles related to Customer Support Associate jobs in Tennessee? For Customer Support Associate jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Customer Support Associate jobs in Tennessee look for? The top searched job categories for Customer Support Associate jobs in Tennessee are:
What cities in Tennessee are hiring for Customer Support Associate jobs? Cities in Tennessee with the most Customer Support Associate job openings:
Customer Support Associate jobs near you
Member Support Associate

Member Support Associate

Mechanical Licensing Collective

Nashville, TN

$17 - $23.25/hr

Other

Posted 5 days ago

Job description

THE ROLE

Type: Full-Time, Hybrid

Provide a best-in-class customer experience by anticipating the needs of our users and Members, multitasking with various customer inquiries received via support channels, escalating issues based on documented process flows, and representing The MLC as a frontline brand ambassador.

We are a service organization and must be available to support our customers when they need us. Flexibility with hours and availability are essential.

Our hours of operation are currently Monday through Friday from 8:00 a.m. to 6:00 p.m. CST.

QUALIFICATIONS

  • One-year experience in Customer Experience/Customer Service/Customer Support in a contact center, retail, or hospitality environment, preferred
  • Experience with handling confidential and proprietary information
  • Experience with data entry; with consistent accuracy and precision
  • Excellent interpersonal communication skills; especially with conflict resolution
  • Comfortable adapting to change, meeting evolving business needs, and using new technologies.

ESSENTIAL RESPONSIBILITIES

YOU WILL SUPPORT CRITICAL CUSTOMER SUPPORT WORK BY:

  • Building strong customer relationships by delivering service through various support channels that include phone, chat, and email
  • Promptly and professionally responding to all inbound customer inquiries
  • Achieving key performance goals (metrics) while never losing sight of providing a world-class experience to users and Members
  • Making quick decisions keeping customer satisfaction top-of-mind, while operating within the bounds of established policies and procedures
  • Communicating clear expectations around inquiry processing time standards, and resolving inquiries accurately and within those established time standards
  • Developing and continuously building overall knowledge to provide the highest level of customer support
  • Updating job knowledge by participating in required employee training and educational opportunities
  • Efficiently leveraging all available resources, both internal and external, to meet customers' varied needs
  • Listening to customer feedback and advocating for customer-oriented solutions
  • Maximizing support platform technology to capture critical data and use for decisions
  • Actively contributing to a culture of continuous improvement by identifying gaps and suggesting solutions
  • Collaborating with others in a team-based environment to accomplish organizational goals and resolve issues
  • Working in a way that aligns with the core values of The MLC; with transparency, a service orientation, respect for diversity and a commitment to excellence

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