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Customer Support Associate Jobs in Tennessee (NOW HIRING)

ABB

RDC Customer Support

Mount Juliet, TN · On-site

$17 - $23/hr

... support to the internal and external customers. Each day, you will coordinate with relevant ... Will consider associate's degree in engineering, Business administration or related field with 8+ ...

Abb Holdings Inc

RDC Customer Support

Mount Juliet, TN · On-site

... support to the internal and external customers. Each day, you will coordinate with relevant ... Will consider associate's degree in engineering, Business administration or related field with 8+ ...

New

ABB

RDC Customer Support

Mount Juliet, TN · On-site

... support to the internal and external customers. Each day, you will coordinate with relevant ... Will consider associate's degree in engineering, Business administration or related field with 8+ ...

CTC USA, LLC

Computer Support Associate

Greeneville, TN · On-site

$15 - $19.50/hr

Computer Support Associate Provides basic day-to-day operational support for a computing ... Focus on break fix for hardware/software and ensuring customer satisfaction * Working and ...

New

CTC

Be Seen First

Computer Support Associate

Greeneville, TN · On-site

$25.50/hr

Computer Support Associate Provides basic day-to-day operational support for a computing ... Focus on break fix for hardware/software and ensuring customer satisfaction * Working and ...

New

Workwear

Customer Support Representative

Nashville, TN

$15.50 - $21/hr

High school diploma required; associates or bachelor's degree preferred * 1+ years of customer service, call center, retail, hospitality, or client support experience * Experience supporting multi ...

Tory Burch LLC

Support Associate

Nashville, TN · On-site

$16.50 - $21.25/hr

... supporting front of the house and back of the house operations. You're also resourceful and ... One-to-two years of experience in a high volume, customer-drive retail environment, stock-related ...

Tory Burch LLC

Support Associate

Nashville, TN · On-site

$16.50 - $21.25/hr

... supporting front of the house and back of the house operations. You're also resourceful and ... One-to-two years of experience in a high volume, customer-drive retail environment, stock-related ...

Tory Burch

Support Associate

Nashville, TN · On-site

$16.50 - $21.25/hr

... supporting front of the house and back of the house operations. You're also resourceful and ... One-to-two years of experience in a high volume, customer-drive retail environment, stock-related ...

Tory Burch

Support Associate

Nashville, TN · On-site

$16.50 - $21.25/hr

... supporting front of the house and back of the house operations. You're also resourceful and ... One-to-two years of experience in a high volume, customer-drive retail environment, stock-related ...

ECS

Customer Support Specialist IV

Memphis, TN · On-site

ECS is seeking a Customer Support Specialist (up to level IV) to join our team in Memphis, TN. As a ... Requires an Associate's degree (or 2 years of experience in lieu of a degree), and 6 years of ...

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All JobsCustomer Support Associate JobsCustomer Support Associate Jobs in Tennessee

Customer Support Associate information

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How much do customer support associate jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for customer support associate in Tennessee is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $20.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Support Associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What does a customer service associate do?

A customer support associate assists customers by answering questions, resolving issues, and providing information about products or services. They often use communication tools like phone, email, or chat and need good communication and problem-solving skills to ensure customer satisfaction.

What are Customer Support Associates?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What is the role of a customer support associate?

A customer support associate assists customers by answering questions, resolving issues, and providing information about products or services. They often use communication tools like phone, email, or chat and require good communication and problem-solving skills to ensure customer satisfaction.

What are some common challenges Customer Support Associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

How can I make 2000 a week working from home?

A Customer Support Associate can potentially earn $2,000 a week by working full-time, handling high-volume customer inquiries, and gaining experience or specialized skills such as technical support or multilingual communication. Some roles offer performance-based bonuses or incentives, and proficiency with tools like CRM software can improve earning potential. However, reaching this income level typically requires consistent effort, experience, and possibly working overtime or multiple shifts.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What jobs pay 4000 a week without a degree?

Customer Support Associate roles typically do not pay $4,000 per week without advanced experience or specialized skills. High-paying jobs that can reach this level without a degree often include sales, real estate, or certain skilled trades like commercial driving or technical trades, which may require certifications or licenses. These roles often involve commission, bonuses, or overtime to achieve higher weekly earnings.
What are the most commonly searched types of Customer Support jobs in Tennessee? The most popular types of Customer Support jobs in Tennessee are:
What are popular job titles related to Customer Support Associate jobs in Tennessee? For Customer Support Associate jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Customer Support Associate jobs in Tennessee look for? The top searched job categories for Customer Support Associate jobs in Tennessee are:
What cities in Tennessee are hiring for Customer Support Associate jobs? Cities in Tennessee with the most Customer Support Associate job openings:
Customer Support Associate jobs near you
Member Support Associate

Member Support Associate

Mechanical Licensing Collective

Nashville, TN • On-site

$17 - $23.25/hr

Full-time, Contractor

Medical, Dental, Retirement

Re-posted 27 days ago

Job description

Are you interested in joining a purpose-driven company in the music industry? Do you thrive in a collaborative, hybrid work environment? If you do, we would like to get to know you.
WORKING AT THE MLC
The MLC is committed to excellence, service and transparency. Our culture is collaborative, and our team works in a hybrid environment. On our team, you are respected, valued for your unique strengths and experiences, and empowered to identify and resolve your own challenges.
The MLC:
The Mechanical Licensing Collective (MLC) is a nonprofit organization created through the Music Modernization Act of 2018 and designated by the U.S. Copyright Office to administer blanket mechanical licenses for digital music services in the United States.
In simple terms, the MLC helps ensure songwriters, composers, publishers, and other music rights holders are paid accurately when their music is streamed or downloaded through services like Spotify, Apple Music, Amazon Music, YouTube Music, and others. To do this, we collect and process massive amounts of music usage data, match recordings to the correct musical works and rights holders, and distribute royalties to those who have earned them.
Importantly, registration with the MLC is completely free. Songwriters, composers, and self-administered publishers can create an account, register their works, and collect eligible mechanical royalties at no cost. Our mission is to make royalty collection more transparent, accessible, and efficient so that creators receive the money they have earned.
The Member Support Associate Position:
As a Member Support Associate, you serve as one of the primary points of contact for our members and users. In this role, you'll provide a best-in-class customer experience by anticipating the needs of songwriters, publishers, and rights holders, managing inquiries across multiple support channels, guiding users through MLC resources and processes, and helping resolve a wide variety of account, registration, and royalty-related questions. You'll also escalate issues through established workflows when necessary and serve as a frontline ambassador for The MLC, helping build trust and confidence in our organization with every interaction.
Type: Contract-to-hire, Hybrid
The Contract-to-hire position is full-time reporting to The MLC, with opportunities for conversion to Salary Non-Exempt at the approximate 6-8-month mark, the conversion would then include access to company benefits including but not limited to Medical, Dental, 401K, etc.
Our hours of operation for The MLC are currently Monday through Friday from 8:00 a.m. to 6:00 p.m. CST with initial schedule being 8:30-4:30 CST.
QUALIFICATIONS
  • One-year experience in Customer Experience/Customer Service/Customer Support in a contact center, retail, or hospitality environment, preferred
  • Experience with handling confidential and proprietary information
  • Experience with data entry; with consistent accuracy and precision
  • Excellent interpersonal communication skills; especially with conflict resolution
  • Comfortable adapting to change, meeting evolving business needs, and using new technologies.

ESSENTIAL RESPONSIBILITIES
YOU WILL SUPPORT CRITICAL CUSTOMER SUPPORT WORK BY:
  • Building strong customer relationships by delivering service through various support channels that include phone, chat, and email
  • Promptly and professionally responding to all inbound customer inquiries
  • Achieving key performance goals (metrics) while never losing sight of providing a world-class experience to users and Members
  • Making quick decisions keeping customer satisfaction top-of-mind, while operating within the bounds of established policies and procedures
  • Communicating clear expectations around inquiry processing time standards, and resolving inquiries accurately and within those established time standards
  • Developing and continuously building overall knowledge to provide the highest level of customer support
  • Updating job knowledge by participating in required employee training and educational opportunities
  • Efficiently leveraging all available resources, both internal and external, to meet customers' varied needs
  • Listening to customer feedback and advocating for customer-oriented solutions
  • Maximizing support platform technology to capture critical data and use for decisions
  • Actively contributing to a culture of continuous improvement by identifying gaps and suggesting solutions
  • Collaborating with others in a team-based environment to accomplish organizational goals and resolve issues
  • Working in a way that aligns with the core values of The MLC; with transparency, a service orientation, respect for diversity and a commitment to excellence

YOU WILL CHAMPION THE MLC'S CULTURE BY:
  • Embracing The MLC's leadership values and applying The MLC's Guiding Principles to your team's work
  • Being process-oriented, data-driven, and tech-savvy; being collaborative, curious, and open to new ideas
  • Building a dynamic team; mentoring team members; developing future leaders
  • Inspiring others with your enthusiasm and humility

THE MLC IS AN EQUAL OPPORTUNITY EMPLOYER THE MLC DOES NOT MAKE EMPLOYMENT DECISIONS BASED ON RACE, COLOR, RELIGION OR RELIGIOUS BELIEF, ETHNIC OR NATIONAL ORIGIN, SEX, GENDER, GENDER-IDENTITY, SEXUAL ORIENTATION, MARITAL STATUS, CITIZENSHIP STATUS, DISABILITY, AGE, MILITARY OR VETERAN STATUS, OR ANY OTHER CATEGORY PROTECTED BY LOCAL, STATE, OR FEDERAL LAW. THIS POLICY APPLIES TO ALL TERMS AND CONDITIONS OF EMPLOYMENT, INCLUDING RECRUITING, HIRING, PLACEMENT, PROMOTION, TERMINATION, LAYOFF, TRANSFER, LEAVES OF ABSENCE, AND COMPENSATION.

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