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Customer Support Associate Jobs in Tennessee (NOW HIRING)

Tory Burch LLC

Support Associate

Nashville, TN · On-site

$16.50 - $21.25/hr

... supporting front of the house and back of the house operations. You're also resourceful and ... One-to-two years of experience in a high volume, customer-drive retail environment, stock-related ...

Tory Burch LLC

Support Associate

Nashville, TN · On-site

$16.50 - $21.25/hr

... supporting front of the house and back of the house operations. You're also resourceful and ... One-to-two years of experience in a high volume, customer-drive retail environment, stock-related ...

Tory Burch

Support Associate

Nashville, TN

$16.50 - $21.25/hr

... supporting front of the house and back of the house operations. You're also resourceful and ... One-to-two years of experience in a high volume, customer-drive retail environment, stock-related ...

Tory Burch

Support Associate

Nashville, TN · On-site

$16.50 - $21.25/hr

... supporting front of the house and back of the house operations. You're also resourceful and ... One-to-two years of experience in a high volume, customer-drive retail environment, stock-related ...

EPITEC

Client Support - Associate

Cookeville, TN · On-site

$29/hr

Client Support Associate (IT Support) Onsite - Cookeville, TN $29/hour Contract-to-Hire Opportunity ... Strong customer service and communication skills * Ability to manage multiple tickets and ...

chicosfas

$15 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

chicosfas

$15 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Workwear

Customer Support Representative

Nashville, TN

$15.50 - $21/hr

High school diploma required; associates or bachelor's degree preferred * 1+ years of customer service, call center, retail, hospitality, or client support experience * Experience supporting multi ...

chicosfas

Support Associate - Soma

Chattanooga, TN

$15.50 - $20/hr

We are customer obsessed, innovative, and have the best culture in retail. Join our team today! POSITION OBJECTIVE: The Support Associate is responsible for supporting a customer and product-focused ...

chicosfas

Support Associate - Chico's

Chattanooga, TN

$15.50 - $20/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

chicosfas

Support Associate - Chico's

Franklin, TN · On-site

$16.75 - $21.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS, Inc.

Support Associate - Soma

Chattanooga, TN · On-site

$15.50 - $20/hr

We are customer obsessed, innovative, and have the best culture in retail. Join our team today! POSITION OBJECTIVE: The Support Associate is responsible for supporting a customer and product-focused ...

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All JobsCustomer Support Associate JobsCustomer Support Associate Jobs in Tennessee

Customer Support Associate information

See Tennessee salary details

$10

$18

$25

How much do customer support associate jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for customer support associate in Tennessee is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $20.96 per hour, depending on experience, location, and employer.

What is another word for customer?

In the context of a Customer Support Associate role, another word for customer is client, consumer, or user. These terms refer to individuals or organizations that purchase or use a company's products or services and are often the focus of support and service efforts.

What are the key skills and qualifications needed to thrive as a Customer Support Associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What are Customer Support Associates?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What is another word for being a customer?

In the context of a Customer Support Associate role, another word for being a customer is a client or user. These terms refer to individuals or organizations that purchase or use a company's products or services and may require support or assistance. Understanding these terms helps in effectively communicating with and supporting different types of customers.

What was the meaning of customer?

In the context of a Customer Support Associate role, a customer is an individual or organization that purchases or uses a company's products or services. The role involves assisting customers, addressing their inquiries, and ensuring a positive experience through communication skills and problem-solving. Understanding customer needs is essential for providing effective support and maintaining satisfaction.

What are some common challenges Customer Support Associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What is a customer or costumer?

A customer is an individual or organization that purchases goods or services from a business, including roles like a Customer Support Associate who assists and communicates with customers. Understanding customer needs and providing quality support are key parts of the job. The term 'costumer' typically refers to someone who wears costumes and is unrelated to customer service roles.
What are the most commonly searched types of Customer Support jobs in Tennessee? The most popular types of Customer Support jobs in Tennessee are:
What are popular job titles related to Customer Support Associate jobs in Tennessee? For Customer Support Associate jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Customer Support Associate jobs in Tennessee look for? The top searched job categories for Customer Support Associate jobs in Tennessee are:
What cities in Tennessee are hiring for Customer Support Associate jobs? Cities in Tennessee with the most Customer Support Associate job openings:
Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in Tennessee as of June 2026, with employment types broken down into 100% Full Time. Highlights an 76% In-person, and 24% Remote job distribution, with an average salary of $37,788 per year, or $18.2 per hour.
Member Support Associate

Member Support Associate

Mechanical Licensing Collective

Nashville, TN • On-site

$17 - $23.25/hr

Full-time, Contractor

Medical, Dental, Retirement

Posted 6 days ago

Key responsibilities

  • Respond promptly and professionally to all inbound customer inquiries through support channels including phone, chat, and email.

  • Guide users through MLC resources and processes and help resolve account, registration, and royalty-related questions.

  • Escalate issues through established workflows when necessary.

Job description

Are you interested in joining a purpose-driven company in the music industry? Do you thrive in a collaborative, hybrid work environment? If you do, we would like to get to know you.
WORKING AT THE MLC
The MLC is committed to excellence, service and transparency. Our culture is collaborative, and our team works in a hybrid environment. On our team, you are respected, valued for your unique strengths and experiences, and empowered to identify and resolve your own challenges.
The MLC:
The Mechanical Licensing Collective (MLC) is a nonprofit organization created through the Music Modernization Act of 2018 and designated by the U.S. Copyright Office to administer blanket mechanical licenses for digital music services in the United States.
In simple terms, the MLC helps ensure songwriters, composers, publishers, and other music rights holders are paid accurately when their music is streamed or downloaded through services like Spotify, Apple Music, Amazon Music, YouTube Music, and others. To do this, we collect and process massive amounts of music usage data, match recordings to the correct musical works and rights holders, and distribute royalties to those who have earned them.
Importantly, registration with the MLC is completely free. Songwriters, composers, and self-administered publishers can create an account, register their works, and collect eligible mechanical royalties at no cost. Our mission is to make royalty collection more transparent, accessible, and efficient so that creators receive the money they have earned.
The Member Support Associate Position:
As a Member Support Associate, you serve as one of the primary points of contact for our members and users. In this role, you'll provide a best-in-class customer experience by anticipating the needs of songwriters, publishers, and rights holders, managing inquiries across multiple support channels, guiding users through MLC resources and processes, and helping resolve a wide variety of account, registration, and royalty-related questions. You'll also escalate issues through established workflows when necessary and serve as a frontline ambassador for The MLC, helping build trust and confidence in our organization with every interaction.
Type: Contract-to-hire, Hybrid
The Contract-to-hire position is full-time reporting to The MLC, with opportunities for conversion to Salary Non-Exempt at the approximate 6-8-month mark, the conversion would then include access to company benefits including but not limited to Medical, Dental, 401K, etc.
Our hours of operation for The MLC are currently Monday through Friday from 8:00 a.m. to 6:00 p.m. CST with initial schedule being 8:30-4:30 CST.
QUALIFICATIONS
  • One-year experience in Customer Experience/Customer Service/Customer Support in a contact center, retail, or hospitality environment, preferred
  • Experience with handling confidential and proprietary information
  • Experience with data entry; with consistent accuracy and precision
  • Excellent interpersonal communication skills; especially with conflict resolution
  • Comfortable adapting to change, meeting evolving business needs, and using new technologies.

ESSENTIAL RESPONSIBILITIES
YOU WILL SUPPORT CRITICAL CUSTOMER SUPPORT WORK BY:
  • Building strong customer relationships by delivering service through various support channels that include phone, chat, and email
  • Promptly and professionally responding to all inbound customer inquiries
  • Achieving key performance goals (metrics) while never losing sight of providing a world-class experience to users and Members
  • Making quick decisions keeping customer satisfaction top-of-mind, while operating within the bounds of established policies and procedures
  • Communicating clear expectations around inquiry processing time standards, and resolving inquiries accurately and within those established time standards
  • Developing and continuously building overall knowledge to provide the highest level of customer support
  • Updating job knowledge by participating in required employee training and educational opportunities
  • Efficiently leveraging all available resources, both internal and external, to meet customers' varied needs
  • Listening to customer feedback and advocating for customer-oriented solutions
  • Maximizing support platform technology to capture critical data and use for decisions
  • Actively contributing to a culture of continuous improvement by identifying gaps and suggesting solutions
  • Collaborating with others in a team-based environment to accomplish organizational goals and resolve issues
  • Working in a way that aligns with the core values of The MLC; with transparency, a service orientation, respect for diversity and a commitment to excellence

YOU WILL CHAMPION THE MLC'S CULTURE BY:
  • Embracing The MLC's leadership values and applying The MLC's Guiding Principles to your team's work
  • Being process-oriented, data-driven, and tech-savvy; being collaborative, curious, and open to new ideas
  • Building a dynamic team; mentoring team members; developing future leaders
  • Inspiring others with your enthusiasm and humility

THE MLC IS AN EQUAL OPPORTUNITY EMPLOYER THE MLC DOES NOT MAKE EMPLOYMENT DECISIONS BASED ON RACE, COLOR, RELIGION OR RELIGIOUS BELIEF, ETHNIC OR NATIONAL ORIGIN, SEX, GENDER, GENDER-IDENTITY, SEXUAL ORIENTATION, MARITAL STATUS, CITIZENSHIP STATUS, DISABILITY, AGE, MILITARY OR VETERAN STATUS, OR ANY OTHER CATEGORY PROTECTED BY LOCAL, STATE, OR FEDERAL LAW. THIS POLICY APPLIES TO ALL TERMS AND CONDITIONS OF EMPLOYMENT, INCLUDING RECRUITING, HIRING, PLACEMENT, PROMOTION, TERMINATION, LAYOFF, TRANSFER, LEAVES OF ABSENCE, AND COMPENSATION.

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