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Customer Service Assistant Jobs in Tennessee (NOW HIRING)

Kolpak

Customer Service Asst (50239)

Parsons, TN · On-site

$14 - $19.25/hr

As Customer Service Assistant, you will operate the switchboard as a main responsibility and do order entry and run reports as needed. The position will be responsible for providing accurate and ...

Posted today

Tesla

Service Assistant

Franklin, TN · On-site

$14.75 - $19.75/hr

We are seeking professional customer service experience and excellent verbal and written communication skills. If you are interested in contributing to an amazing customer experience, we want you to ...

Dollar Tree

customer service

Memphis, TN · On-site

$14 - $19.50/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollartree

customer service

Memphis, TN · On-site

$14 - $19.50/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

MAHLE

Customer Service

Murfreesboro, TN · On-site

$14.50 - $19.75/hr

As a Customer Service you will be doing the communication, follow ups and looking at EDI to ... EDI transactions. * Assist with returnable dunnage issues and process customer returns.

MAHLE

Customer Service

Murfreesboro, TN · On-site

$14.50 - $19.75/hr

As a Customer Service you will be doing the communication, follow ups and looking at EDI to ... EDI transactions. * Assist with returnable dunnage issues and process customer returns.

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Customer Service Assistant information

See Tennessee salary details

$10

$18

$25

How much do customer service assistant jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for customer service assistant in Tennessee is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $20.72 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Assistant, and why are they important?

To thrive as a Customer Service Assistant, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office applications is often required. Patience, active listening, and a positive attitude help you effectively address customer concerns and work well within a team. These skills and qualities ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.

What is a Customer Service Assistant?

A Customer Service Assistant is a professional who interacts with customers on behalf of a company to address inquiries, resolve complaints, and provide information about products and services. They typically work in retail stores, call centers, or online support environments. Their main goal is to ensure customer satisfaction by delivering prompt, courteous, and effective support. Customer Service Assistants may handle tasks such as processing orders, managing returns, and guiding customers through company policies.

Is a CSA job stressful?

A Customer Service Assistant (CSA) job can be stressful due to handling customer complaints, managing high call volumes, and meeting performance targets. However, stress levels vary depending on the work environment, training, and individual coping skills.

What jobs pay 4000 a week without a degree?

Customer Service Assistants typically do not earn $4,000 a week without advanced experience or supervisory responsibilities. High-paying roles that can reach this level without a degree are rare and often involve sales, real estate, or skilled trades where commissions or bonuses significantly boost income. Success in such roles usually depends on performance, skills, and experience rather than formal education alone.

What Is a Customer Service Assistant?

A customer service assistant maximizes the shopping experience of a customer before, during, and after the sale. You typically works in a retail setting, as part of a customer service call center, or for a company. You specialize in listening to the needs of their customers and matching them with the best products and services. Job duties include handling customer complaints, helping customers find products, and recommending products.

What are some common challenges faced by Customer Service Assistants, and how can they be managed effectively?

Customer Service Assistants often encounter challenges such as handling difficult customers, managing a high volume of inquiries, and maintaining accurate records. Effective communication, active listening, and patience are essential for resolving conflicts and ensuring customer satisfaction. Utilizing available training resources and collaborating with team members can help address complex issues more efficiently, while time management skills help balance multiple tasks throughout the day.

How can I make 2000 a week working from home?

A Customer Service Assistant can increase earnings by working multiple shifts, taking on overtime, or handling high-volume accounts. Developing strong communication skills and using remote customer service tools can improve productivity and earning potential, but reaching $2000 weekly typically requires additional roles or freelance opportunities in customer support or related fields.

What is the work of a customer service assistant?

A customer service assistant helps customers by answering questions, resolving issues, and providing information about products or services. They often work in retail, call centers, or service environments, using communication skills and sometimes customer management tools to ensure a positive experience.
More about Customer Service Assistant jobs
What are the most commonly searched types of Customer Service jobs in Tennessee? The most popular types of Customer Service jobs in Tennessee are:
What are popular job titles related to Customer Service Assistant jobs in Tennessee? For Customer Service Assistant jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Customer Service Assistant jobs in Tennessee look for? The top searched job categories for Customer Service Assistant jobs in Tennessee are:
What cities in Tennessee are hiring for Customer Service Assistant jobs? Cities in Tennessee with the most Customer Service Assistant job openings:
Customer Service Assistant jobs near you
Infographic showing various Customer Service Assistant job openings in Tennessee as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, 1% Temporary, and 2% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $37,803 per year, or $18.2 per hour.

Customer Service Asst (50239)

Kolpak

Parsons, TN • On-site

$14 - $19.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 hours ago

Posted today

Kolpak rating

5.8

Company rating: 5.8 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

455th of 487 rated machine equipment manufacturers

Job description

As Customer Service Assistant, you will operate the switchboard as a main responsibility and do order entry and run reports as needed. The position will be responsible for providing accurate and timely information in a professional manner to Customer Account Representatives, Customers, Supervisor, and other stakeholders.

Be the ambassador for Kolpak while answering the phone and directing the caller to the correct department or brand.

Reporting directly to the Customer Service Manager, this position is based in Parsons, Tennessee*.

Major Accountability:

  • Operate switchboard.
  • Support Sales Engineers
  • Administrative support running reports

Key Tasks & Responsibilities:

  • Operate a multi-line switchboard
  • Distribute faxes and e-mails correspondence from the general mailbox
  • Accurately complete order entry
  • Maintain customer files
  • Create and distribute reports
  • Support Sales Engineers
  • Match and initiate invoicing and bill of ladings sent from Shipping
  • High school diploma or equivalent with less than 1 year experience in customer service.
  • Familiar with MS Office applications; ability to operate all related equipment for the role.
  • Customer oriented; capable of effectively dealing with all levels of internal and external contacts
  • Ability to learn Kolpak’s ERP system
  • Must be able to sit for long periods of time; must be able to lift 25 pounds
  • Typical office environment: Ability to wear all Personal Protective Equipment (P.P.E.) required.

Our Benefits:

We believe that our people are one of our most valuable assets. That is why we provide our employees with a competitive benefits package that helps protect their health, income, and lifestyle. Some offerings are dependent upon the role, work schedule, or location, and can include the following:

  • Competitive wage
  • Healthcare (medical, dental, vision)
  • 401(k) savings plan
  • Wellness Program
  • Supplemental Health Plans
  • Employee Assistance Program
  • Training and Development
  • Tuition Assistance
  • Holiday Pay opportunities
  • Employee discounts
  • Paid Time Off (PTO)
  • On-the-job training and skills development
  • Basic Life Insurance
  • Leave Program
  • Employee Events and more…

*Kolpak is dedicated to ensuring confidence in the future of food service businesses and operations. Since 1969, Kolpak has manufactured quality, reliable, and efficient walk-in coolers, freezers, and refrigeration that protects our customers’ products and promises they need to deliver, both today and for years to come. Our commitment to the industry and our customers has made Kolpak a leading global brand. The Kolpak facility is centrally located between Memphis and Nashville, just off I-40 on the beautiful Tennessee River in Parsons, TN. Kolpak, a Welbilt brand, is a division of Ali Group.

For more information about Kolpak, visit www.kolpak.com

Kolpak is an equal opportunity employer, as to all protected groups, including protected veterans and individuals with disabilities.

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