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What Is a Customer Service Assistant and How to Become One

Customer Service Assistant

What Is a Customer Service Assistant?

A customer service assistant maximizes the shopping experience of a customer before, during, and after the sale. You typically works in a retail setting, as part of a customer service call center, or for a company. You specialize in listening to the needs of their customers and matching them with the best products and services. Job duties include handling customer complaints, helping customers find products, and recommending products.

How to Be a Good Customer Service Assistant

The qualifications for a career as a customer service assistant begin with a high school diploma or an equivalent GED certification. This can be an entry-level position for some retailers, so the opportunity also exists for current high school students. A successful customer service assistant needs excellent communication and listening skills. You need compassion and concern for the well-being of the customer.

Customer Service Assistant Job Description Sample

With this Customer Service Assistant job description sample, you can get a good idea of what employers are looking for when hiring for this position. Remember, every employer is different and each will have unique qualifications when they hire for a Customer Service Assistant role.

Job Summary

We are currently seeking an enthusiastic and reliable Customer Service Assistant to provide support to our clients. On a daily basis, you will field calls and emails from customers, answering questions about our products or services, processing orders, and handling customer concerns or complaints. You must document each interaction with customers into our client database and ensure orders are fulfilled. We prefer candidates who have at least one year of administrative or customer service experience, but we are willing to train the right person.

Duties and Responsibilities

  • Respond to customer calls and emails and answer questions about products and services
  • Process orders and ensure they are fulfilled
  • Handle customer complaints or concerns
  • Log all contacts in our customer database system accurately
  • Perform general administrative tasks, such and copying and filing
  • Generate monthly, quarterly, and annual reports for management

Requirements and Qualifications

  • High school diploma or equivalent
  • 1+ years of experience in customer service or an administrative role
  • Outstanding phone and email etiquette
  • Able to manage multiple accounts simultaneously
  • Exceptional communication skills
  • Flexible schedule