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Director Customer Support Jobs in Tennessee (NOW HIRING)

StandardAero

Director, Customer

Maryville, TN

Our stability, resources, and respectful culture support long-term careers built on trust, teamwork, and doing things right. The Customer Director is the Director of Programs on the APU team and it ...

StandardAero

Director, Customer

Maryville, TN · On-site

Our stability, resources, and respectful culture support long-term careers built on trust, teamwork, and doing things right. The Customer Director is the Director of Programs on the APU team and it ...

StandardAero

Director, Customer

Maryville, TN · On-site

Our stability, resources, and respectful culture support long-term careers built on trust, teamwork, and doing things right. The Customer Director is the Director of Programs on the APU team and it ...

Mosquito Joe

Customer Support Specialist

Chattanooga, TN · On-site

$15 - $20/hr

... through direct dealings with customers either by phone or email. Customer retention is a key ... This Customer Support Job is For You If... • You enjoy playing detective. Every property is ...

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All JobsCustomer Support JobsDirector Customer Support JobsDirector Customer Support Jobs in Tennessee

Director Customer Support information

See Tennessee salary details

$35.4K

$111.9K

$178.3K

How much do director customer support jobs pay per year?

As of Aug 25, 2026, the average yearly pay for director customer support in Tennessee is $111,944.00, according to ZipRecruiter salary data. Most workers in this role earn between $86,200.00 and $133,900.00 per year, depending on experience, location, and employer.

What does a director of customer support do?

A Director of Customer Support oversees the customer support department, ensuring that customer inquiries and issues are handled efficiently and effectively. They develop and implement support strategies, manage support teams, and set service standards to enhance customer satisfaction. This role often involves analyzing support metrics, collaborating with other departments, and driving initiatives to improve the customer experience. Additionally, the Director is responsible for hiring, training, and mentoring support staff to meet organizational goals.

What are some typical challenges a director of customer support faces when leading a large support team?

As a Director of Customer Support, you’ll frequently encounter challenges such as maintaining high team morale during periods of increased customer demand, balancing strategic initiatives with day-to-day operational issues, and ensuring consistent service quality across multiple channels and locations. Effective communication and strong leadership skills are essential for navigating these challenges, as is the ability to analyze support metrics to drive process improvements. Collaborating closely with product, engineering, and sales teams is also key to addressing customer pain points and influencing company-wide customer experience strategies.

What are the key skills and qualifications needed to thrive as a director of customer support, and why are they important?

To thrive as a Director of Customer Support, you need extensive experience in customer service management, strong problem-solving abilities, and a background in business or a related field. Familiarity with CRM platforms like Salesforce or Zendesk, data analytics tools, and customer service certifications (such as HDI or ITIL) are highly valuable. Outstanding leadership, communication, and conflict-resolution skills set top performers apart in this role. These skills are essential for driving customer satisfaction, optimizing team performance, and aligning support operations with business objectives.

What is the difference between Director Customer Support vs Customer Service Manager?

AspectDirector Customer SupportCustomer Service Manager
ResponsibilitiesOversees entire customer support strategy, manages multiple teams, develops policiesManages daily customer service operations, supervises support staff, handles escalations
Required CredentialsBachelor's degree, experience in customer support leadership, strong communication skillsBachelor's degree, experience in customer service, team management skills
Work EnvironmentStrategic planning, cross-department collaboration, high-level decision makingFrontline support, team supervision, direct customer interaction

The main difference is that the Director Customer Support focuses on strategic leadership and policy development across the support organization, while the Customer Service Manager handles daily operations and team management. The director role involves broader oversight and higher-level planning, whereas the manager role is more hands-on with customer interactions and team supervision.

What are the most commonly searched types of Customer Support jobs in Tennessee?

The most popular types of Customer Support jobs in Tennessee are:

What are popular job titles related to Director Customer Support jobs in Tennessee?

For Director Customer Support jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Director Customer Support jobs in Tennessee look for?

The top searched job categories for Director Customer Support jobs in Tennessee are:

What cities in Tennessee are hiring for Director Customer Support jobs?

Cities in Tennessee with the most Director Customer Support job openings:

Director Customer Support jobs near you
Infographic showing various Director Customer Support job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $111,944 per year, or $53.8 per hour.

Director, Customer

Maryville, TN

StandardAero
Aerospace Product and Parts Manufacturing • 5 - 10K employees

8.6

Company rating: 8.6 out of 10

Based on 52 frontline employees who took The Breakroom Quiz

13th of 67 rated aviation services

People enjoy working here

Good employer

Paid breaks

Learn more about StandardAeroexternal

Full-time

Medical, Life, Retirement, PTO

Posted 19 days ago

Job description

Customer Director

Location: Maryville TN

Build an Aviation Career You're Proud Of

At StandardAero, we use our ingenuity and know-how to find solutions for challenges simple to complex. Together, we get the job done-and done well. Our stability, resources, and respectful culture support long-term careers built on trust, teamwork, and doing things right.

The Customer Director is the Director of Programs on the APU team and it is in the AOP.   This is a key position leading the APU program including contract negotiations, customer relations, and partnering with Operations on local production. 

What You Will Do

  • Recognizes and understands flight/product safety-critical parts and processes; immediately reports safety concerns and participates in proactive risk analysis 
  • Demonstrates understanding and adherence to Just Culture principles 
  • Provides functional leadership and serves as the primary point of contact for all Customer Service employees within the sector 
  • Leads and develops a customer-first culture across front-line staff and management to support customer fulfillment and retention 
  • Oversees customer service operations, including development and implementation of procedures, systems, tools, and management controls to improve fulfillment and satisfaction 
  • Monitors, analyzes, and reports on customer needs, fulfillment performance, and satisfaction metrics; develops KPIs and provides recommendations for continuous improvement 
  • Partners with sites to evaluate customer fulfillment performance and leads identification, coordination, and implementation of corrective actions 
  • Ensures consistent delivery of customer service standards across the organization and participates in Customer Service leadership forums 
  • Manages full employee lifecycle for direct reports, including recruitment, training, performance management, employee relations, and health and safety 
  • Supports business operations through budget management, continuous improvement initiatives, and contributions to strategic planning, forecasting, and special projects

Minimum Qualifications:

  • University degree in business administration, commerce, engineering; or equivalent, or Six+ years of relevant experience
  • 3+ years of experience in customer service or account management experience in an aerospace environment.

Preferred Qualifications:

  • Strong planning, organizational, analytical, leadership, interpersonal, decision making, oral and written communication skills.
  • Strong negotiation, conflict resolution, and customer service skills.
  • Working knowledge of products within the sector

Benefits That Make Life Better

  • Comprehensive Healthcare
  • 401(k) with 100% company match up to 5%
  • Paid Time Off starting day one
  • Bonus opportunities
  • Health & Dependent Care FSAs
  • Short- & Long-Term Disability
  • Life & AD&D Insurance
  • Learning & Training opportunities

Raising the Standard of Excellence Since 1911

With more than a century of proven excellence, StandardAero is a global leader in aerospace MRO services and customized solutions. Our learning-based culture, advancement opportunities, and industry-leading benefits support meaningful and fulfilling careers.

Inclusivity Is Our Standard

StandardAero is an equal opportunity employer. We foster a respectful, inclusive environment where everyone is welcome to bring their authentic self to work.

Must meet US Persons requirements per ITAR.

 StandardAero is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, age, national or ethnic origin, religion, sexual orientation, gender identity or expression, transgender status, genetic information, status as a protected veteran, and basis of disability status or any other federal, state or local protected class.

Raising the Standard of Excellence since 1911
With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solutions in the aerospace field. Our shared values and learning-based culture inspire our team to exceed their potential and power our customers' missions worldwide. With on-the-job training, advancement opportunities, and excellent benefits, StandardAero invites you to experience a fulfilling and meaningful career with us.

Inclusivity Is Our Standard

It is StandardAero's policy to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex (including transgender status, sexual orientation, and pregnancy) sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Our supportive environment celebrates diversity with no room for harassment or discrimination of any kind. We invite you to bring your authentic self to our team and experience our welcoming culture.

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