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Overnight Remote Chat Support Jobs in Tennessee (NOW HIRING)

$21.78 - $30.53/hr

Provides phone, remote, and chat support for a large customer base whose business functions rely primarily on computer-based technologies in a 24x7 environment. Provides a high-level of customer ...

Chat/Text Crisis Specialist

Nashville, TN · On-site +1

$20.05 - $28.10/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

SUMMARY OF POSITION This is a remote position on a 24/7/365 mental health crisis/suicide prevention ... While the interactions begin online, this position may also support telephonic intervention if an ...

988 Chat/Text Crisis Specialist

Nashville, TN · On-site +1

$19.10 - $26.80/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

SUMMARY OF POSITION This is a remote position on a 24/7/365 mental health crisis/suicide prevention ... While the interactions begin online, this position may also support telephonic intervention if an ...

Chat/Text Crisis Specialist, Third shift

Nashville, TN · On-site +1

$20.05 - $28.10/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

SUMMARY OF POSITION This is a remote position on a 24/7/365 mental health crisis/suicide prevention ... While the interactions begin online, this position may also support telephonic intervention if an ...

New

Associate, Healthcare & Business Support

Nashville, TN · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Provide friendly, timely support via phone, chat and email * Meet/exceed efficiency and customer ... This role is fully remote in Nashville, candidates for this role must be based in the Nashville ...

$16.50 - $21.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Location: Remote in USA Responsible for servicing donors, and managing relationships through ... chat, text and social media) with individuals, businesses, and organizations for fundraising ...

$15.50 - $20.75/hr

  • Medical

  • PTO

... chat, messengers, ticketing system, and phone * Effectively analyze customer data to provide ... A dedicated and quiet home workspace suitable for remote work We Offer * 8 paid sick leave shifts ...

Remote Customer Service Specialist

Nashville, TN · On-site +1

$16.50 - $21.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

Remote Customer Service Specialist

Memphis, TN · On-site +1

$16.50 - $21.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

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Overnight Remote Chat Support information

What are some common challenges faced by overnight remote chat support agents, and how can they be managed?

Overnight Remote Chat Support agents often encounter challenges such as handling high volumes of customer inquiries with limited escalation options, managing fatigue due to atypical working hours, and maintaining clear communication despite the absence of face-to-face interaction. To manage these challenges, it's important to develop effective time management skills, take scheduled breaks to stay alert, and utilize internal knowledge bases to resolve issues efficiently. Building strong communication habits and staying connected with team leads or colleagues through digital channels can also help ensure a supportive and productive work environment.

What are the key skills and qualifications needed to thrive as an overnight remote chat support agent?

To thrive as an Overnight Remote Chat Support agent, you need strong written communication skills, fast typing abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, help desk software (like Zendesk or Intercom), and CRM systems is typically required. Outstanding problem-solving, patience, and the ability to work independently during off-hours are essential soft skills. These abilities ensure timely, accurate support and customer satisfaction, even during non-traditional hours when resources may be limited.

What is an overnight remote chat support?

Overnight Remote Chat Support jobs involve assisting customers or clients via online chat platforms during nighttime hours. These roles typically require strong written communication skills, the ability to troubleshoot issues, and a reliable internet connection. Employees work remotely, often from home, addressing customer inquiries, resolving problems, and providing information outside of regular business hours. This schedule is ideal for night owls or those needing flexibility. Some positions may require previous customer service experience, but many companies offer on-the-job training.

What is the difference between Overnight Remote Chat Support vs Customer Service Representative?

AspectOvernight Remote Chat SupportCustomer Service Representative
Work HoursPrimarily overnight shifts, 100% remoteDaytime or flexible hours, often in-office or remote
Work EnvironmentRemote, online chat platformIn-office or remote, phone and in-person interactions
Required SkillsExcellent written communication, problem-solving, tech-savvyVerbal communication, customer service skills, multitasking
CertificationsNone typically required, customer service experience preferredCustomer service experience often preferred, sometimes certifications

Overnight Remote Chat Support focuses on online chat assistance during overnight hours, requiring strong written communication and tech skills. Customer Service Representatives handle a broader range of interactions, including phone and in-person support, often during daytime hours. Both roles serve customer needs but differ mainly in work hours, environment, and communication methods.

What are the most commonly searched types of Remote Chat Support jobs in Tennessee?

The most popular types of Remote Chat Support jobs in Tennessee are:

What are popular job titles related to Overnight Remote Chat Support jobs in Tennessee?

For Overnight Remote Chat Support jobs in Tennessee, the most frequently searched job titles are:

What cities in Tennessee are hiring for Overnight Remote Chat Support jobs?

Cities in Tennessee with the most Overnight Remote Chat Support job openings:

Infographic showing various Overnight Remote Chat Support job openings in Tennessee as of August 2026, with employment types broken down into 81% Full Time, 10% Part Time, 2% Temporary, and 7% Contract. Highlights an 100% Remote job distribution.

$21.78 - $30.53/hr

Full-time

Re-posted 8 days ago


University Of Rochester rating

8.3

Company rating: 8.3 out of 10

Based on 186 frontline employees who took The Breakroom Quiz

127th of 618 rated colleges and universities


Job description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

30 Corporate Woods, Brighton, New York, United States of America, 14623

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

900084 ISD Customer Service Business

Work Shift:

UR - Day (United States of America)

Range:

UR URG 106 H

Compensation Range:

$21.78 - $30.53

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities:

Provides phone, remote, and chat support for a large customer base whose business functions rely primarily on computer-based technologies in a 24x7 environment. Provides a high-level of customer service and exhibits independent thinking. Assists with training of new representatives, documentation, and other projects as assigned. May participate in on-call rotation as needed. Acts as software/beta tester for new implementations and provides customer experience feedback. Performs routine software installations and upgrades using remote software tools.

ESSENTIAL FUNCTIONS

  • Provides advanced troubleshooting and resolution for technical issues related to computing hardware, operating systems, application software, email, networking, printers and scanners, backup utilities, antivirus, whole disk encryption, and remote access the first-level team members are unable to resolve.
  • Provides technical expertise in meeting customer satisfaction and meeting enterprise strategic goals. Uses independent judgment in decision-making when faced with unique customer situations.
  • Assists with onboarding process and training of new Service Desk team members and provides team mentoring on an on-going basis.
  • Assists with coordinating and implementing technical strategies related to patient care, research, administration, and academia. Acts as software/beta tester for new implementations and provides customer experience feedback. Acts as subject matter expert for applications/services.
  • Performs routine software installations and upgrades using remote software tools. Manages informational updates related to system outages requiring interaction with other technical groups or vendors.
  • Assists with the development and maintenance of technical documentation.
  • Provides project management support. Develops project timelines and milestones, communicates with appropriate user base, sets priorities, and manages progression of project implementation tasks as assigned.
  • Keeps abreast of current desktop, network, and LAN technologies through continuing education, journal review, web searches, on-the-job training, and formal seminar opportunities.
  • Other duties as assigned.


MINIMUM EDUCATION & EXPERIENCE

  • High School diploma or equivalent and 2 years of customer service or other relevant experience required
  • Or equivalent combination of education and experience
  • Previous service desk or call center experience preferred
  • Experience with advanced troubleshooting computer hardware and software issues for both Macintosh- and Intel-based computers preferred
  • Advanced experience supporting multiple technologies/hardware preferred
  • Experience working with eRecord preferred


KNOWLEDGE, SKILLS AND ABILITIES

  • Ability to travel between work sites required
  • Flexibility to work shifts necessary to accommodate 24/7 coverage, which may include nights, weekends and holidays required
  • Exceptional customer skills, including the ability to diffuse difficult situations required
  • Strong communication skills required
  • Excellent problem-solving abilities required
  • PC and Windows knowledge, particularly Microsoft Office suite preferred
  • Intermediate understanding of LAN/WAN technologies preferred
  • Ability to troubleshoot hardware/software, network and network configuration (TCP/IP), including the ability to troubleshoot without remote access preferred
  • Demonstrated project management skills preferred


LICENSES AND CERTIFICATIONS

  • CompTIA A+ Certification or Google IT certification upon hire preferred

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status,or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.


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