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Remote Microsoft Customer Support Jobs in Tennessee

Vehlo

Customer Support Specialist

Knoxville, TN · On-site +1

$17.25 - $23.25/hr

Strong verbal and written communication skills in Microsoft Office Suite or related software ... Remote Work Environment: This role may be performed remotely. Employees must have a dedicated and ...

EverDriven

Customer Service Associate

Nashville, TN · Remote

$14 - $19.25/hr

Customer Service Associate (Remote US)Help Students Get Where They Need to Be At EverDriven, we ... Support customers during service disruptions, delays, and urgent transportation situations

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Remote Microsoft Customer Support information

Does Microsoft offer remote positions?

Microsoft Customer Support roles often offer remote work options, allowing employees to perform their duties from home. These positions typically require strong communication skills and familiarity with Microsoft tools and support processes. Remote roles may be full-time or part-time and often include flexible schedules depending on the team and location policies.

Do remote Microsoft customer support employees work remotely?

Yes, remote Microsoft customer support employees typically work from home or a remote location. They often use tools like remote desktop software and require strong communication skills to assist customers effectively. The role usually involves a flexible schedule and may require specific technical certifications.

What is the difference between Remote Microsoft Customer Support vs Remote Microsoft Technical Support?

AspectRemote Microsoft Customer SupportRemote Microsoft Technical Support
Required CredentialsCustomer service certifications, basic IT knowledgeTechnical certifications, IT or computer science background
Work EnvironmentCustomer service centers, remote support rolesTechnical support teams, remote troubleshooting
Employer & Industry UsageMicrosoft, customer service industryMicrosoft, IT and software industry
Common Search & ComparisonCustomer support roles, help desk jobsTechnical support roles, IT help desk jobs

Remote Microsoft Customer Support focuses on assisting users with account, billing, and general product inquiries, requiring strong communication skills. Remote Microsoft Technical Support involves troubleshooting technical issues, requiring technical knowledge and certifications. Both roles are remote, but they serve different customer needs within the Microsoft ecosystem.

Does Microsoft have remote support?

Microsoft offers remote support roles, including positions like Microsoft Customer Support, which involve assisting customers via phone, chat, or remote desktop tools. These roles typically require familiarity with Microsoft products and support tools, and may be performed from home depending on the company's policies and the specific job requirements.
What are the most commonly searched types of Microsoft Customer Support jobs in Tennessee? The most popular types of Microsoft Customer Support jobs in Tennessee are:
What are popular job titles related to Remote Microsoft Customer Support jobs in Tennessee? For Remote Microsoft Customer Support jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Remote Microsoft Customer Support jobs in Tennessee look for? The top searched job categories for Remote Microsoft Customer Support jobs in Tennessee are:
What cities in Tennessee are hiring for Remote Microsoft Customer Support jobs? Cities in Tennessee with the most Remote Microsoft Customer Support job openings:
Remote Microsoft Customer Support jobs near you

Customer Support Specialist (Remote)

Jobs for Humanity

Nashville, TN • Remote

$17.50 - $23.50/hr

Full-time

Posted 11 days ago

Job description

Job Description

We're seeking a compassionate, reliable, and skilled Customer Support Specialist to join our remote team. This is a fastpaced call centre environment ensuring every interaction is respectful, supportive, and efficient.

Success in this role requires exceptional soft skills, especially when handling difficult or emotionally charged calls. You must be comfortable staying calm under pressure, and navigating challenging conversations with professionalism. We are also looking for individuals who are dependable, consistent, and open to receiving performance feedback as part of ongoing development.

Key Responsibilities:

  • Deliver a consistently customerfocused experience in a fastpaced call centre environment
  • Manage high volumes of inbound calls in a timely and professional manner
  • Provide highquality care, support, and problem resolution
  • Apply strong soft skills-active listening, patience-especially during difficult calls
  • Maintain strict confidentiality, privacy, and ethical standards
  • Deescalate challenging situations with calmness and professionalism
  • Represent the company with courtesy, integrity, and respect
  • Collaborate effectively with colleagues and resolve conflict respectfully
  • Work independently with strong selfmotivation and reliability
  • Contribute to a safe, inclusive, and supportive team environment

Qualifications:

  • Minimum 2 years of customer service experience, ideally in a fastpaced environment
  • Strong verbal and written communication skills in English
  • High School Diploma or equivalent
  • Demonstrated reliability and strong attendance history
  • Excellent interpersonal and soft skills

Requirements:

  • Exceptional communication and soft skills
  • Strong organizational and planning abilities
  • Selfstarter with excellent attention to detail
  • Analytical thinker with sound judgement
  • Calm, patient, and empathetic under pressure
  • Professional and composed during challenging interactions
  • Reliable, consistent, and accountable
  • Comfortable receiving and applying performance feedback
  • Able to work independently and as part of a team
Additional Information

All your information will be kept confidential according to EEO guidelines.

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