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Remote Microsoft Customer Support Jobs in Tennessee

Trimble

Technical Customer Support

Knoxville, TN · Remote

... similar remote desktop software. Familiarity with Salesforce CRM and support ticket management systems. Familiarity with Microsoft SQL and Windows 11 Troubleshooting network connectivity issues ...

New

Vehlo

Customer Support Specialist

Knoxville, TN · On-site +1

$17.25 - $23.25/hr

Use Microsoft Office, Slack, and CRM tools to manage communications, track open items, and maintain ... This role may be performed in a remote, hybrid, or office-based environment depending on business ...

SearchFindAdvance

We are seeking motivated, customer-focused individuals to join our team as Remote Customer Support & Sales Representatives. This fully remote opportunity is ideal for individuals who enjoy ...

JustMarkets

$15.50 - $20.75/hr

Effectively analyze customer data to provide appropriate recommendations and resolve issues ... A dedicated and quiet home workspace suitable for remote work We Offer * 8 paid sick leave shifts ...

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All JobsMicrosoft Customer Support JobsRemote Microsoft Customer Support JobsRemote Microsoft Customer Support Jobs in Tennessee

Remote Microsoft Customer Support information

What is the difference between Remote Microsoft Customer Support vs Remote Microsoft Technical Support?

AspectRemote Microsoft Customer SupportRemote Microsoft Technical Support
Required CredentialsCustomer service certifications, basic IT knowledgeTechnical certifications, IT or computer science background
Work EnvironmentCustomer service centers, remote support rolesTechnical support teams, remote troubleshooting
Employer & Industry UsageMicrosoft, customer service industryMicrosoft, IT and software industry
Common Search & ComparisonCustomer support roles, help desk jobsTechnical support roles, IT help desk jobs

Remote Microsoft Customer Support focuses on assisting users with account, billing, and general product inquiries, requiring strong communication skills. Remote Microsoft Technical Support involves troubleshooting technical issues, requiring technical knowledge and certifications. Both roles are remote, but they serve different customer needs within the Microsoft ecosystem.

What are popular job titles related to Remote Microsoft Customer Support jobs in Tennessee?

For Remote Microsoft Customer Support jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Remote Microsoft Customer Support jobs in Tennessee look for?

The top searched job categories for Remote Microsoft Customer Support jobs in Tennessee are:

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Remote Microsoft Customer Support jobs near you

Remote Customer Support Specialist

Rooted Talent Solutions

Nashville, TN • Remote

Contractor

Posted 10 days ago

Job description

Employment Type: Independent Contractor / Remote Opportunities

Location: Remote — United States

Job Description:

Rooted Talent Solutions is seeking professional, customer-focused individuals interested in remote customer support opportunities.

Our growing representative network supports a variety of remote customer-service functions, including phone support, chat support, email support, customer account assistance, technical support, and administrative customer-service functions.

The specific responsibilities, schedule, compensation, and requirements depend on the opportunity and client program.

What You May Do

Depending on the opportunity, you may:

  • Respond to customer inquiries by phone
  • Provide chat-based customer support
  • Respond to customer emails
  • Assist customers with account or service questions
  • Troubleshoot basic technical issues
  • Document customer interactions
  • Navigate multiple computer systems
  • Provide accurate information
  • Resolve customer concerns professionally
  • Escalate issues when appropriate
  • Maintain customer confidentiality
  • Meet applicable quality and performance expectations
Why Rooted Talent Solutions?

Work From Home

Perform your work remotely from a professional home environment.

Flexibility

Some opportunities offer flexible scheduling and allow representatives to select available service intervals based on their availability and program requirements.

Multiple Support Channels

Opportunities may include phone, chat, email, technical support, or administrative customer support.

Professional Community

You'll have access to Rooted Talent Solutions resources and a growing community of remote representatives.

U.S.-Based Talent Focus

Rooted Talent Solutions primarily builds its representative network around professionals located in the United States. Our network also includes bilingual talent, including Spanish-speaking representatives.

Basic Requirements

Applicants should have:

  • A reliable computer
  • Reliable internet
  • A professional, distraction-free workspace
  • Strong verbal and/or written communication skills
  • Basic computer proficiency
  • Ability to multitask
  • Ability to work independently
  • Professional customer-service skills
  • Ability to complete required onboarding
  • Ability to complete applicable verification/background screening
  • Ability to successfully complete required training

Specific technical requirements vary by opportunity.

Important

This is not a guaranteed employment or guaranteed-income position.

Opportunities, compensation, schedules, training requirements, equipment requirements, and eligibility requirements vary.

Applicants should carefully review the details of an opportunity before selecting it and should only select an opportunity they are prepared to complete.

Ready to Get Started?

If you're looking for a professional way to work remotely and believe you'd be a strong customer-service representative, we'd love to hear from you.

Complete our application to determine which opportunities may be a fit for you.