ZipRecruiter

Log In

2

Remote Chat Support Coordinator Jobs in Tennessee

next page

Showing results 1-20

All JobsChat Support JobsRemote Chat Support Coordinator JobsRemote Chat Support Coordinator Jobs in Tennessee

Remote Chat Support Coordinator information

What does a remote chat support coordinator do?

A Remote Chat Support Coordinator is responsible for managing and facilitating online customer support through chat platforms. They assist customers by answering questions, resolving issues, and providing information about products or services. Additionally, they may oversee a team of chat agents, ensure quality standards are met, and handle escalated or complex inquiries. Working remotely allows them to perform these tasks from any location with a reliable internet connection. This role is essential in ensuring a positive customer experience and efficient problem resolution.

What are the key skills and qualifications needed to thrive as a remote chat support coordinator?

To thrive as a Remote Chat Support Coordinator, you need strong written communication, problem-solving abilities, and a background in customer service, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems like Zendesk or Salesforce, and basic troubleshooting tools is typically required. Outstanding organizational skills, patience, and the ability to multitask set exceptional coordinators apart. These skills are crucial for delivering efficient, accurate, and high-quality support experiences in a fast-paced remote environment.

How does a remote chat support coordinator typically collaborate with other departments to resolve customer issues?

As a Remote Chat Support Coordinator, you will frequently collaborate with teams such as technical support, product management, and sales to resolve complex customer inquiries. When an issue extends beyond standard troubleshooting, you may escalate tickets or communicate directly with the relevant department to ensure a timely and accurate resolution. Effective communication and documentation are crucial, as you'll often serve as the bridge between customers and internal teams, ensuring all parties are updated on progress. This collaborative environment not only helps resolve customer issues efficiently but also provides opportunities to learn from other departments and expand your professional network.

What is the difference between Remote Chat Support Coordinator vs Remote Customer Service Representative?

AspectRemote Chat Support CoordinatorRemote Customer Service Representative
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentSupervises chat support team, manages workflowsHandles customer inquiries directly via chat
Employer & Industry UsageTech companies, e-commerce, service providersRetail, telecom, tech, and service industries
Common Search & ComparisonFocuses on coordination and team managementFocuses on direct customer interaction

The Remote Chat Support Coordinator primarily manages and oversees chat support teams, ensuring smooth operations, while the Remote Customer Service Representative directly interacts with customers to resolve issues. Both roles require customer service skills and similar credentials, but their responsibilities differ in scope and focus.

What are the most commonly searched types of Remote Chat Support jobs in Tennessee?

The most popular types of Remote Chat Support jobs in Tennessee are:

What are popular job titles related to Remote Chat Support Coordinator jobs in Tennessee?

For Remote Chat Support Coordinator jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Remote Chat Support Coordinator jobs in Tennessee look for?

The top searched job categories for Remote Chat Support Coordinator jobs in Tennessee are:

What cities in Tennessee are hiring for Remote Chat Support Coordinator jobs?

Cities in Tennessee with the most Remote Chat Support Coordinator job openings:

Remote Chat Support Coordinator jobs near you
Infographic showing various Remote Chat Support Coordinator job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Remote Customer Support Specialist

Rooted Talent Solutions

Nashville, TN • Remote

Contractor

Posted 19 days ago

Job description

Employment Type: Independent Contractor / Remote Opportunities

Location: Remote — United States

Job Description:

Rooted Talent Solutions is seeking professional, customer-focused individuals interested in remote customer support opportunities.

Our growing representative network supports a variety of remote customer-service functions, including phone support, chat support, email support, customer account assistance, technical support, and administrative customer-service functions.

The specific responsibilities, schedule, compensation, and requirements depend on the opportunity and client program.

What You May Do

Depending on the opportunity, you may:

  • Respond to customer inquiries by phone
  • Provide chat-based customer support
  • Respond to customer emails
  • Assist customers with account or service questions
  • Troubleshoot basic technical issues
  • Document customer interactions
  • Navigate multiple computer systems
  • Provide accurate information
  • Resolve customer concerns professionally
  • Escalate issues when appropriate
  • Maintain customer confidentiality
  • Meet applicable quality and performance expectations
Why Rooted Talent Solutions?

Work From Home

Perform your work remotely from a professional home environment.

Flexibility

Some opportunities offer flexible scheduling and allow representatives to select available service intervals based on their availability and program requirements.

Multiple Support Channels

Opportunities may include phone, chat, email, technical support, or administrative customer support.

Professional Community

You'll have access to Rooted Talent Solutions resources and a growing community of remote representatives.

U.S.-Based Talent Focus

Rooted Talent Solutions primarily builds its representative network around professionals located in the United States. Our network also includes bilingual talent, including Spanish-speaking representatives.

Basic Requirements

Applicants should have:

  • A reliable computer
  • Reliable internet
  • A professional, distraction-free workspace
  • Strong verbal and/or written communication skills
  • Basic computer proficiency
  • Ability to multitask
  • Ability to work independently
  • Professional customer-service skills
  • Ability to complete required onboarding
  • Ability to complete applicable verification/background screening
  • Ability to successfully complete required training

Specific technical requirements vary by opportunity.

Important

This is not a guaranteed employment or guaranteed-income position.

Opportunities, compensation, schedules, training requirements, equipment requirements, and eligibility requirements vary.

Applicants should carefully review the details of an opportunity before selecting it and should only select an opportunity they are prepared to complete.

Ready to Get Started?

If you're looking for a professional way to work remotely and believe you'd be a strong customer-service representative, we'd love to hear from you.

Complete our application to determine which opportunities may be a fit for you.