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Chat Customer Support Jobs in Tennessee (NOW HIRING)

Checkr

Customer Support Specialist

Nashville, TN · On-site

$17.50 - $23.50/hr

Deliver exceptional customer support via phone, email, and chat, maintaining high standards of empathy, clarity, and professionalism * Troubleshoot complex technical and procedural issues with speed ...

VEHLO

Customer Support Specialist

Knoxville, TN · On-site

$17.25 - $23.25/hr

Customer Support Specialist About Vehlo: We started Vehlo in 2019 with a simple goal: to be the ... Provide timely, professional support to existing merchants via phone, email, and chat, serving as a ...

Vehlo

Customer Support Specialist

Knoxville, TN · On-site +1

$17.25 - $23.25/hr

Customer Support Specialist About Vehlo: We started Vehlo in 2019 with a simple goal: to be the ... Provide timely, professional support to existing merchants via phone, email, and chat, serving as a ...

Checkr

Customer Support Specialist

Nashville, TN · On-site

$16.83 - $21.16/hr

Deliver exceptional customer support via phone, email, and chat, maintaining high standards of empathy, clarity, and professionalism * Troubleshoot complex technical and procedural issues with speed ...

JustMarkets

$15.50 - $20.75/hr

Handle any incoming customer inquiry within the set time range via different communication channels: live chat and tickets system * Identify customers' needs to achieve customer satisfaction * Manage ...

JustMarkets

$15.50 - $20.75/hr

... chat, messengers, ticketing system, and phone * Effectively analyze customer data to provide ... appropriate recommendations and resolve issues * Resolve product or service concerns by clarifying ...

Ashley Global Retail, LLC

Customer Care Agent

Smyrna, TN · On-site

$14.50 - $19.25/hr

Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer ...

Ashley Global Retail, LLC

Customer Care Agent

Memphis, TN · On-site

$15 - $20.25/hr

Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer ...

Ashley Furniture Industries Inc

Customer Care Agent

Smyrna, TN · On-site

$14.50 - $19.25/hr

Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer ...

Ashley Global Retail, LLC

Customer Care Agent

Smyrna, TN · On-site

$14.50 - $19.25/hr

Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer ...

Ashley Global Retail, LLC

Customer Care Agent

Memphis, TN · On-site

$13.75 - $18.25/hr

Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer ...

Ashley Global Retail, LLC

Customer Care Agent

Memphis, TN · On-site

$13.75 - $18.50/hr

Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer ...

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All JobsChat Customer Support JobsChat Customer Support Jobs in Tennessee

Chat Customer Support information

See Tennessee salary details

$10

$17

$25

How much do chat customer support jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for chat customer support in Tennessee is $17.42, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $18.99 per hour, depending on experience, location, and employer.

What is a chat customer support?

Chat Customer Support representatives are professionals who assist customers through online messaging platforms. Their primary role is to answer questions, resolve issues, and provide information about products or services in real-time via chat. They handle multiple conversations simultaneously and use written communication skills to deliver prompt and effective support. This role is essential for businesses to maintain customer satisfaction and quickly address concerns without the need for phone calls.

What are the key skills and qualifications needed to thrive as a chat customer support?

To thrive as a Chat Customer Support representative, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat systems like Zendesk or Intercom, and basic troubleshooting tools is typically required. Patience, empathy, and the ability to multitask make someone stand out in this position. These skills ensure efficient, accurate, and positive customer interactions, leading to higher satisfaction and loyalty.

What are some common challenges faced by chat customer support and how are they addressed?

Chat Customer Support representatives often encounter challenges such as managing multiple conversations simultaneously, handling difficult or frustrated customers, and quickly accessing accurate information to resolve issues. To address these challenges, many companies provide robust training programs, access to knowledge bases, and collaborative tools that allow agents to consult with team members or escalate complex cases. Effective time management and strong communication skills are also essential for maintaining high-quality support and ensuring customer satisfaction.

What is the difference between Chat Customer Support vs Email Customer Support?

AspectChat Customer SupportEmail Customer Support
Communication MethodReal-time text chat with customersAsynchronous email correspondence
Work EnvironmentLive chat platforms, customer service softwareEmail clients, ticketing systems
Required SkillsQuick typing, real-time problem solvingClear written communication, patience
Response TimeImmediate or within seconds to minutesHours to days depending on volume

Chat Customer Support involves real-time, live interactions with customers via chat platforms, focusing on quick responses and immediate problem resolution. Email Customer Support handles customer inquiries through email, allowing more time for detailed responses but with longer wait times. Both roles require strong written communication skills, but Chat Customer Support emphasizes speed and real-time engagement, while Email Customer Support prioritizes clarity and thoroughness in written responses.

What are popular job titles related to Chat Customer Support jobs in Tennessee?

For Chat Customer Support jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Chat Customer Support jobs in Tennessee look for?

The top searched job categories for Chat Customer Support jobs in Tennessee are:

What cities in Tennessee are hiring for Chat Customer Support jobs?

Cities in Tennessee with the most Chat Customer Support job openings:

Chat Customer Support jobs near you
Infographic showing various Chat Customer Support job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $36,237 per year, or $17.4 per hour.

Remote Customer Support Specialist

Rooted Talent Solutions

Nashville, TN • Remote

Contractor

Posted yesterday

New

Job description

Employment Type: Independent Contractor / Remote Opportunities

Location: Remote — United States

Job Description:

Rooted Talent Solutions is seeking professional, customer-focused individuals interested in remote customer support opportunities.

Our growing representative network supports a variety of remote customer-service functions, including phone support, chat support, email support, customer account assistance, technical support, and administrative customer-service functions.

The specific responsibilities, schedule, compensation, and requirements depend on the opportunity and client program.

What You May Do

Depending on the opportunity, you may:

  • Respond to customer inquiries by phone
  • Provide chat-based customer support
  • Respond to customer emails
  • Assist customers with account or service questions
  • Troubleshoot basic technical issues
  • Document customer interactions
  • Navigate multiple computer systems
  • Provide accurate information
  • Resolve customer concerns professionally
  • Escalate issues when appropriate
  • Maintain customer confidentiality
  • Meet applicable quality and performance expectations
Why Rooted Talent Solutions?

Work From Home

Perform your work remotely from a professional home environment.

Flexibility

Some opportunities offer flexible scheduling and allow representatives to select available service intervals based on their availability and program requirements.

Multiple Support Channels

Opportunities may include phone, chat, email, technical support, or administrative customer support.

Professional Community

You'll have access to Rooted Talent Solutions resources and a growing community of remote representatives.

U.S.-Based Talent Focus

Rooted Talent Solutions primarily builds its representative network around professionals located in the United States. Our network also includes bilingual talent, including Spanish-speaking representatives.

Basic Requirements

Applicants should have:

  • A reliable computer
  • Reliable internet
  • A professional, distraction-free workspace
  • Strong verbal and/or written communication skills
  • Basic computer proficiency
  • Ability to multitask
  • Ability to work independently
  • Professional customer-service skills
  • Ability to complete required onboarding
  • Ability to complete applicable verification/background screening
  • Ability to successfully complete required training

Specific technical requirements vary by opportunity.

Important

This is not a guaranteed employment or guaranteed-income position.

Opportunities, compensation, schedules, training requirements, equipment requirements, and eligibility requirements vary.

Applicants should carefully review the details of an opportunity before selecting it and should only select an opportunity they are prepared to complete.

Ready to Get Started?

If you're looking for a professional way to work remotely and believe you'd be a strong customer-service representative, we'd love to hear from you.

Complete our application to determine which opportunities may be a fit for you.