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Chat Customer Support Jobs in Tennessee (NOW HIRING)

Checkr

Customer Support Specialist

Nashville, TN · On-site

$17.50 - $23.50/hr

Deliver exceptional customer support via phone, email, and chat, maintaining high standards of empathy, clarity, and professionalism * Troubleshoot complex technical and procedural issues with speed ...

Workwear

Customer Support Representative

Nashville, TN · On-site

$15.50 - $21/hr

Handle inbound and outbound customer communications across multiple channels (phone, email, and live chat), delivering exceptional customer service and support. * Process customer orders accurately ...

Checkr

Customer Support Specialist

Nashville, TN · On-site

$16.83 - $21.16/hr

Deliver exceptional customer support via phone, email, and chat, maintaining high standards of empathy, clarity, and professionalism * Troubleshoot complex technical and procedural issues with speed ...

JustMarkets

$15.50 - $20.75/hr

Handle any incoming customer inquiry within the set time range via different communication channels: live chat and tickets system * Identify customers' needs to achieve customer satisfaction * Manage ...

Ashley Global Retail, LLC

Customer Care Agent

Smyrna, TN · On-site

$14.50 - $19.25/hr

Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer ...

Ashley Global Retail, LLC

Customer Care Agent

Smyrna, TN · On-site

$14.50 - $19.25/hr

Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer ...

Ashley Global Retail, LLC

Customer Care Agent

Memphis, TN · On-site

$15 - $20.25/hr

Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer ...

Ashley Global Retail, LLC

Customer Care Agent

Memphis, TN · On-site

$13.75 - $18.25/hr

Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer ...

AtWork - Knoxville

Remote CSR

Knoxville, TN · On-site

$15.25 - $20.75/hr

ResponsibilitiesProvide outstanding customer support through various channels including phone, email, and chat.Communicate clearly and professionally with clients to address inquiries, concerns, and ...

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All JobsChat Customer Support JobsChat Customer Support Jobs in Tennessee

Chat Customer Support information

See Tennessee salary details

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$17

$25

How much do chat customer support jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for chat customer support in Tennessee is $17.42, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $18.99 per hour, depending on experience, location, and employer.

What is a chat customer support?

Chat Customer Support representatives are professionals who assist customers through online messaging platforms. Their primary role is to answer questions, resolve issues, and provide information about products or services in real-time via chat. They handle multiple conversations simultaneously and use written communication skills to deliver prompt and effective support. This role is essential for businesses to maintain customer satisfaction and quickly address concerns without the need for phone calls.

What are the key skills and qualifications needed to thrive as a chat customer support?

To thrive as a Chat Customer Support representative, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat systems like Zendesk or Intercom, and basic troubleshooting tools is typically required. Patience, empathy, and the ability to multitask make someone stand out in this position. These skills ensure efficient, accurate, and positive customer interactions, leading to higher satisfaction and loyalty.

What is the difference between Chat Customer Support vs Email Customer Support?

AspectChat Customer SupportEmail Customer Support
Communication MethodReal-time text chat with customersAsynchronous email correspondence
Work EnvironmentLive chat platforms, customer service softwareEmail clients, ticketing systems
Required SkillsQuick typing, real-time problem solvingClear written communication, patience
Response TimeImmediate or within seconds to minutesHours to days depending on volume

Chat Customer Support involves real-time, live interactions with customers via chat platforms, focusing on quick responses and immediate problem resolution. Email Customer Support handles customer inquiries through email, allowing more time for detailed responses but with longer wait times. Both roles require strong written communication skills, but Chat Customer Support emphasizes speed and real-time engagement, while Email Customer Support prioritizes clarity and thoroughness in written responses.

What are some common challenges faced by chat customer support and how are they addressed?

Chat Customer Support representatives often encounter challenges such as managing multiple conversations simultaneously, handling difficult or frustrated customers, and quickly accessing accurate information to resolve issues. To address these challenges, many companies provide robust training programs, access to knowledge bases, and collaborative tools that allow agents to consult with team members or escalate complex cases. Effective time management and strong communication skills are also essential for maintaining high-quality support and ensuring customer satisfaction.
What are popular job titles related to Chat Customer Support jobs in Tennessee? For Chat Customer Support jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Chat Customer Support jobs in Tennessee look for? The top searched job categories for Chat Customer Support jobs in Tennessee are:
What cities in Tennessee are hiring for Chat Customer Support jobs? Cities in Tennessee with the most Chat Customer Support job openings:
Chat Customer Support jobs near you
Infographic showing various Chat Customer Support job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $36,237 per year, or $17.4 per hour.

Customer Support Specialist

Checkr

Nashville, TN • On-site

$17.50 - $23.50/hr

Other

Re-posted 13 days ago

Job description

About the team/role

Truework, recently acquired by Checkr, provides access to crucial employment and income information needed for mortgage loans, apartment rentals, background checks and more. We are disrupting a $5B+ industry, dominated by legacy incumbents, with a better product and intense customer focus. Within Checkr, Truework operates independently, allowing rapid iteration while also being able to leverage the strengths and assets from our core business. Think of it like joining a startup within a startup!

The Customer Support team at Truework plays a pivotal role in ensuring a seamless experience for our users. As a Customer Support Specialist, you'll be on the front lines of delivering timely, empathetic, and high-quality support to a diverse customer base across multiple channels. You will be instrumental in upholding our values of trust, safety, and transparency by resolving issues with professionalism, technical precision, and care.

What you'll do

  • Deliver exceptional customer support via phone, email, and chat, maintaining high standards of empathy, clarity, and professionalism
  • Troubleshoot complex technical and procedural issues with speed and accuracy, escalating when appropriate
  • Handle a high volume of inbound inquiries with excellent prioritization, time management, and attention to detail
  • Engage in proactive outreach and thoughtful follow-up to prevent recurring issues and enhance customer satisfaction
  • Contribute to knowledge base content and process improvement by identifying support trends and customer pain points
  • Collaborate cross-functionally with product, operations, and engineering teams to provide feedback and improve the customer journey

What you bring

  • 1+ years of customer support experience in a high-volume environment such as a contact center, SaaS platform, or startup
  • Exceptional verbal and written communication skills with strong active listening and reading comprehension
  • Proven ability to troubleshoot software and hardware issues using multiple platforms and tools
  • High proficiency in multitasking and working across systems simultaneously without sacrificing accuracy
  • Demonstrated resilience, self-management, and commitment to continuous learning and improvement
  • An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes

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