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Customer Support Associate Jobs (NOW HIRING)

Navigate360

Customer Support Associate

Richfield, OH · On-site +1

$16.25 - $22.50/hr

As a Customer Support Associate in the Customer Operations Department, you will serve as a primary point of contact for transactional customer support requests, ensuring efficient and accurate ...

NAVIGATE360 LLC

Customer Support Associate

Richfield, OH

$16.25 - $22.50/hr

As a Customer Support Associate in the Customer Operations Department, you will serve as a primary point of contact for transactional customer support requests, ensuring efficient and accurate ...

Wales-Darby, Inc.

Be Seen First

Customer Support Associate

Islandia, NY · On-site

$60K - $70K/yr

Customer Support Associate for Wholesale/Residential Distribution Sales Wales-Darby is a leading Manufacturer's Representative in the HVAC and Plumbing industry serving the greater New York / New ...

NAVIGATE360 LLC

Customer Support Associate

Richfield, OH

$16.25 - $22.50/hr

As a Customer Support Associate in the Customer Operations Department, you will serve as a primary point of contact for transactional customer support requests, ensuring efficient and accurate ...

Dotmatics

Customer Support Associate

$18 - $24.50/hr

What do we need We are looking for a Customer Support Associate to join our Customer Success Group. This posting covers multiple positions and candidates may be hired with a stronger focus on ...

Autodesk, Inc.

Senior Customer Support Associate

Atlanta, GA · On-site

$16.75 - $23/hr

Act as an escalation point for Customer Support Associates regarding product, elevated access tickets, and process information. Be seen as a go-to knowledge and advice both in person, via zoom ...

SNAP Diagnostics

Customer Support Associate

Anderson, SC

$16 - $22/hr

... CustomerSupport Associate. We offer competitive wages and a comprehensive benefits package ... Minimum one year, TTI customer service, call center, or closely related field with in-bound call ...

DebtBook

Customer Support Associate

Charlotte, NC

$17 - $23.50/hr

As a Customer Support Associate, you will: * Respond to client inquiries via live chat and email * Troubleshoot and provide resolution to customer challenges * Become a DebtBook product expert

SNAP Diagnostics

Customer Support Associate

Anderson, SC · On-site

$16 - $22/hr

... CustomerSupport Associate. We offer competitive wages and a comprehensive benefits package ... Minimum one year, TTI customer service, call center, or closely related field with in-bound call ...

Zinier

Customer Support Associate

Boston, MA · On-site +1

$19 - $26/hr

Zinier is looking for a customer-focused, technically curious Technical Support Engineer to join our growing global support team. In this role, you'll partner closely with customers to troubleshoot ...

UA Brands

Customer Support Associate

Lithia Springs, GA · On-site

$16.50/hr

The role of the Customer Support Team Member has the responsibility to increase the overall facility efficiency by giving administrative support to the outbound fulfillment teams. The high-level ...

Zinier

Customer Support Associate

Boston, MA · On-site +1

$19 - $26/hr

Zinier is looking for a customer-focused, technically curious Technical Support Engineer to join our growing global support team. In this role, you'll partner closely with customers to troubleshoot ...

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All JobsCustomer Support Associate Jobs

Customer Support Associate information

See salary details

$12

$20

$28

How much do customer support associate jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for customer support associate in the United States is $20.02, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $23.08 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Support Associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What are Customer Support Associates?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What are some common challenges Customer Support Associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What do you do as a customer service associate?

A customer support associate handles customer inquiries, resolves issues, and provides information about products or services. They often communicate via phone, email, or chat, and use customer relationship management (CRM) tools to track interactions and ensure customer satisfaction.
More about Customer Support Associate jobs
What cities are hiring for Customer Support Associate jobs? Cities with the most Customer Support Associate job openings:
What are the most commonly searched types of Customer Support jobs? The most popular types of Customer Support jobs are:
Who are the top companies hiring for Customer Support Associate jobs? The top employers for Customer Support Associate jobs are:
What states have the most Customer Support Associate jobs? States with the most job openings for Customer Support Associate jobs include:
What job categories do people searching Customer Support Associate jobs look for? The top searched job categories for Customer Support Associate jobs are:
Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in the United States as of June 2026, with employment types broken down into 65% Full Time, 28% Part Time, and 7% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $41,634 per year, or $20 per hour.

Customer Support Associate

Country Supplier LLC

Idaho Falls, ID

$16.75 - $23/hr

Other

Posted 19 days ago

Job description

Description

Primary Purpose

The Customer Support Associate provides prompt, friendly, and efficient support to customers, ensuring 

they have a positive experience with the company's products or services. This role involves responding 

to customer inquiries, troubleshooting issues, and working collaboratively with internal teams to resolve 

customer concerns. The ideal candidate is a quick learner, detail-oriented, and dedicated to enhancing 

the customer experience.

Essential Duties and Responsibilities

  1. Customer Assistance:
  •  Respond to customer inquiries through various channels (phone, email, chat) promptly and professionally.
  •  Listen to customer needs, clarify questions, and provide accurate information about products and services.
  •  Assist customers in resolving any issues they encounter, escalating complex cases as needed.

2. Issue Resolution:

  •  Troubleshoot product or service-related issues to identify and implement solutions.
  •  Document customer interactions and solutions provided for future reference and quality improvement.
  •  Follow up with customers to ensure their issues are fully resolved and they are satisfied with the solution.

3. Product Knowledge and Expertise:

  •  Maintain up-to-date knowledge of company products, services, and policies to effectively assist customers.
  •  Participate in training sessions and workshops to expand product knowledge and improve customer service skills.
  •  Use expertise to educate customers about additional features, upgrades, or services they may find beneficial

4. Customer Relationship Building:

  •  Build positive relationships with customers by providing friendly and efficient service.
  •  Actively listen to customer feedback and identify opportunities for enhancing customer satisfaction.
  •  Be an advocate for the customer, communicating their needs and suggestions to internal teams.

5. Internal Collaboration and Communication:

  •  Work closely with other departments, such as technical support, product development, and billing, to address and resolve customer concerns.
  •  Share customer feedback with relevant teams to improve products, services, or support processes.
  •  Participate in team meetings to discuss common issues, new product updates, or process improvements.

6. Reporting and Documentation:

  •  Accurately record customer interactions and outcomes in the CRM system.
  •  Track and report common customer issues to identify trends and areas for improvement.
  •  Participate in regular performance reviews and training to improve personal and team performance.

Other Duties and Responsibilities

  •  Comprehensive knowledge of the products Country Supplier sells.
  •  Perform daily cleaning - such as, but not limited to, vacuuming, replacing full trashes with new trash bags, and sweeping.
  •  Other duties assigned as needed.

Qualifications

  •  High school diploma or equivalent; a college degree is a plus.
  •  1-2 years of experience in customer service or support, preferably in a similar industry.
  •  Proficiency in CRM software, email, and chat tools; basic computer skills; knowledge of the company's products or services is an asset.
  •  Strong communication and interpersonal skills, empathy, patience, and the ability to remain calm under pressure.
  •  Resourceful, with the ability to think on one's feet and provide quick, effective solutions to customer issues.

Apply