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60 Turbotax Customer Support Associate Jobs Hiring Near You

4G Clinical

Customer Support Associate

Wellesley, MA · On-site

$18 - $22/hr

Description The Customer Support Associate is responsible for the following: * Work with our customers to ensure their needs are managed to the highest level of satisfaction and any issues or ...

HYTORC

Customer Support Associate

South Hackensack, NJ · On-site

$25 - $30/hr

Customer Support Associate We are currently seeking an experienced Customer Support Associate who is seasoned in a product-driven environment (Industrial products are a big plus). This is a very ...

Cronometer

Customer Support Associate

Revelstoke, BC · On-site

CA$48K - CA$50K/yr

Customer Support Associate Department: Customer Support Team Employment Type: Full-Time Minimum Experience: Entry Level Compensation: $48,500-$50,500 CAD/year Join our mission to empower people to ...

CornerStone Staffing

Customer Support Associate

Tempe, AZ · On-site

$26 - $28/hr

Make Mondays Worth It -- Join a Team That Gets It Customer Support Associate - Credit Card Services Location Tempe, AZ | Onsite COMPENSATION & SCHEDULE * $26.00-$28.00 per hour * Schedules Shift 1 - ...

Jawnt

Customer Support Associate

Philadelphia, PA · On-site

$17.75 - $24.25/hr

Customer Support Associate Jawnt is a Philly-founded startup on a mission to make commuting easier, more affordable, and more sustainable. We partner with universities, healthcare systems ...

Room & Board

Customer Support Associate

Elkridge, MD · On-site

$26.44 - $28.85/hr

As a Customer Support Associate at our Elkridge Delivery Center, you are at the heart of that experience. In this dynamic, fast-paced environment, you will coordinate customer pickups and deliveries ...

Aerotek

Customer Support Associate

Langley, BC · On-site

We are actively interviewing and hiring for Customer Support Associates to join our team! Summary Ensuring our contract employees, clients, and sales teams receive superior service in the areas of ...

DebtBook

Customer Support Associate

Charlotte, NC · On-site

$17 - $23.50/hr

Customer Support Associate Charlotte, NC Customer Support Associate Hours: 10am - 7pm Who We Are: DebtBook is the financial platform powering treasury and capital markets across the public sector.

Aerotek

Customer Support Associate

Burnaby, BC

We are actively interviewing and hiring for Customer Support Associates to join our team! Summary Ensuring our contract employees, clients, and sales teams receive superior service in the areas of ...

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Turbotax Jobs Information

What other companies are hiring for Customer Support Associate jobs?

Customer Support Associate

4G Clinical

Wellesley, MA • On-site

$18 - $22/hr

Full-time

Posted 6 days ago

Job description

Description
The Customer Support Associate is responsible for the following:
  • Work with our customers to ensure their needs are managed to the highest level of satisfaction and any issues or problems are addressed promptly and professionally to retain business.
  • Follow established procedures and guidelines and provide suggestions to help drive positive process improvements.
  • Responsible for handling calls from new and existing customers regarding a variety of requests, fulfilling requests, and maintaining the database.
  • Troubleshoot issues by clarifying, researching, implementing solutions, and escalating unresolved problems.
  • Ensure communication is properly documented in the Event Tracking tool.
  • Provide off hours coverage on a predetermined schedule supplied by the Lead or Senior Customer Support Associate.
  • Provide coverage on weekend, holidays and OT as needed and/or as scheduled by the Lead or Senior Customer Support Associate.
  • Able to work in the event of any services outages i.e. power, phone, internet etc.
  • Participate in all required job training and development courses and seminars.
  • Assist with system testing.

This JOB description should not be deemed all-inclusive. Additional requirements and expectations may be assigned. At all times, employees are expected to adhere to company policies and company SOPs
Requirements
  • The position requires experience as a services provider.
  • The following skills are essential: customer service, troubleshooting and problem resolution.
  • The candidate must also have excellent interpersonal skills and integrity, superb attention to detail, motivation to work/learn independently, ability to work well in a team environment.
  • Familiarity with clinical trial is desired, but not required.

Education and/or Certification Requirements
The candidate must possess a high school diploma or equivalent, and 2-4 years of relevant customer service experience. Currently pursuing a degree in healthcare, computer science, business, communication or information technology field, equivalent experience, or diploma is a plus.
Compensation: $18/hr - $22/hrThe salary range listed above represents a good-faith estimate of the base pay for this role and is provided to comply with applicable laws and regulations. The actual base salary offered will depend on factors such as the candidate's location, qualifications, experience, and skills

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