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60 Law360 Customer Support Associate Jobs Hiring Near You

Customer Support Associate We are currently seeking an experienced Customer Support Associate who is seasoned in a product-driven environment (Industrial products are a big plus). This is a very ...

Customer Support Associate

Revelstoke, BC · On-site

CA$48K - CA$50K/yr

Customer Support Associate Department: Customer Support Team Employment Type: Full-Time Minimum Experience: Entry Level Compensation: $48,500-$50,500 CAD/year Join our mission to empower people to ...

Customer Support Associate

Tempe, AZ · On-site

$26 - $28/hr

Make Mondays Worth It -- Join a Team That Gets It Customer Support Associate - Credit Card Services Location Tempe, AZ | Onsite COMPENSATION & SCHEDULE * $26.00-$28.00 per hour * Schedules Shift 1 - ...

Customer Support Associate

Tempe, AZ · On-site

$26 - $28/hr

Make Mondays Worth It -- Join a Team That Gets It Customer Support Associate - Credit Card Services Location Tempe, AZ | Onsite COMPENSATION & SCHEDULE * $26.00-$28.00 per hour * Schedules Shift 1 - ...

Customer Support Associate

Philadelphia, PA · On-site

$17.75 - $24.25/hr

Customer Support Associate Jawnt is a Philly-founded startup on a mission to make commuting easier, more affordable, and more sustainable. We partner with universities, healthcare systems ...

Customer Support Associate

Charlotte, NC · On-site

$17 - $23.50/hr

Customer Support Associate Charlotte, NC Customer Support Associate Hours: 10am - 7pm Who We Are: DebtBook is the financial platform powering treasury and capital markets across the public sector.

We are actively interviewing and hiring for Customer Support Associates to join our team! Summary Ensuring our contract employees, clients, and sales teams receive superior service in the areas of ...

We are actively interviewing and hiring for Customer Support Associates to join our team! Summary Ensuring our contract employees, clients, and sales teams receive superior service in the areas of ...

Remote Customer Support Associate

$18 - $24.50/hr

Remote Customer Support Associate Gainesville, Florida, United States Job Openings Remote Customer Support Associate About the Job Remote Customer Support Associate We are seeking a motivated and ...

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Law360 Jobs Information

$19 - $26/hr

Full-time

Posted 10 days ago


Job description

The Customer Support Associate is responsible for the following:

  • Work with our customers to ensure their needs are managed to the highest level of satisfaction and any issues or problems are addressed promptly and professionally to retain business.
  • Follow established procedures and guidelines and provide suggestions to help drive positive process improvements.
  • Responsible for handling calls from new and existing customers regarding a variety of requests, fulfilling requests, and maintaining the database.
  • Troubleshoot issues by clarifying, researching, implementing solutions, and escalating unresolved problems.
  • Ensure communication is properly documented in the Event Tracking tool.
  • Provide off hours coverage on a predetermined schedule supplied by the Lead or Senior Customer Support Associate.
  • Provide coverage on weekend, holidays and OT as needed and/or as scheduled by the Lead or Senior Customer Support Associate.
  • Able to work in the event of any services outages i.e. power, phone, internet etc.
  • Participate in all required job training and development courses and seminars.
  • Assist with system testing.

This JOB description should not be deemed all-inclusive. Additional requirements and expectations may be assigned. At all times, employees are expected to adhere to company policies and company SOPs