Customer Support Associate Jobs in Quebec (NOW HIRING)

Role: Customer Support Associate

Location: Montreal, QC

ResumeVeiller a ce que nos employes contractuels, nos clients et nos equipes de vente recoivent un service superieur dans les domaines des ressources humaines, de la comptabilite et du soutien administratif.Taches et responsabilites essentiellesL'associe au support client (CSA) est charge de s'assurer que nos clients, y compris, mais sans s'y limiter, les employes contractuels, les clients et les equipes de vente locales recoivent un soutien superieur en matiere de ressources humaines, de paie et d'avantages sociaux. L'ASC est egalement le principal agent de liaison avec le siege social pour toutes les questions liees a la comptabilite. Les responsabilites specifiques comprennent : Assurer le service client du front office (telephone et reception). Completer la paie interne. Gerer l'audit et la collecte des fiches de pointage (y compris contacter les entrepreneurs et/ou les clients pour les fiches de pointage manquantes) dans PeopleSoft et AHCS. Audit du rapport de facturation du temps et de l'audit. Gerer la distribution et l'explication des numeros de commission prevus et reels. Resolution de tous les problemes lies aux spreads et aux commissions. S'assurer que les feuilles de temps pour les comptes d'exception AHCS sont soumises a l'associe de l'entreprise en temps opportun. Gerer le processus de chomage, y compris les reclamations et les audiences. Gerer le programme d'indemnisation des accidents du travail, y compris l'education, le depot des reclamations et les emplacements alternatifs de service leger. Gerer le traitement de la paie (tri, trucs et courrier). Resolution de tous les problemes de paie et de facturation (ajustements, cheques perdus, problemes de facturation, etc.) Gestion de tous les classements. S'assurer qu'un approvisionnement adequat de paquets de pre-emploi est disponible. Remplir les documents de pre-embauche avec les entrepreneurs. Gestion de l'entrepreneur et du programme d'avantages sociaux internes. Assurer la saisie precise et opportune des departs et des arrivees dans PeopleSoft. Audit des rapports New Starts. Gestion du dossier RH. Vente de depot direct ou depot electronique et CashPay a tous les entrepreneurs et clients. Gestion de l'utilisation de DHL ou FEDEX. Assurer le traitement en temps opportun des formulaires de credit d'impot. Assurer des niveaux adequats de fournitures administratives et de cuisine. Gestion du compte P Card.Responsabilites de supervisionS'assurer que le plus haut niveau de service client est fourni a nos clients et employes internes et externes. L'ASC doit s'acquitter de ses responsabilites de surveillance conformement aux politiques de l'organisation et aux lois applicables.QualificationsPour effectuer ce travail avec succes, une personne doit etre en mesure d'accomplir les taches essentielles de maniere satisfaisante. Les exigences enumerees ci-dessous doivent etre remplies pour accomplir les taches et responsabilites essentielles du poste.Formation et/ou experienceDiplome BA / BS en ressources humaines, commerce et comptabilite prefere.2 ans et plus d'experience dans un poste lie au service a la clientele.Capacite d'etablir des priorites, d'organiser, de resoudre des problemes et de respecter les delais et les objectifs.Capacite a communiquer efficacement et a assurer un suivi approprie.

SummaryEnsuring our contract employees, clients, and sales teams receive superior service in the areas of human resources, accounting, and administrative support. Essential Duties and ResponsibilitiesThe Customer Support Associate (CSA) is responsible for ensuring our customers including, but not limited to contract employees, clients and local sales teams receive superior human resource, payroll and benefits support. The CSA is also the primary liaison with the corporate office regarding all accounting related issues. Specific responsibilities include: Ensuring front office customer service (telephone and reception desk). Completing internal payroll. Managing timecard audit and collection (including contacting contractors and/or clients for missing timecards) in PeopleSoft and AHCS. Time and Audit Billing report audit. Managing the distribution and explanation of expected and actual commission numbers. Resolution of all spread and commission related issues. Ensuring timecards for AHCS exception accounts are submitted to corporate associate in a timely manner. Managing the Unemployment Process including claims and hearings. Managing the Worker's Compensation Program including education, filing claims and alternate light duty locations. Managing the processing of payroll (sort, stuff and mail). Resolution of all payroll and invoicing issues (adjustments, lost checks, invoice issues, etc.) Managing all filing. Ensuring an adequate supply of Pre Employment Packets are on hand. Completing pre employment paperwork with contractors. Managing contractor and internal benefits program. Ensuring the accurate and timely entry of starts and finishes in PeopleSoft. Audit of New Starts reports. Managing the HR folder process. Selling Direct Deposit or electronic deposit and CashPay to all contractors and clients. Managing the use of DHL or FEDEX. Ensuring the timely processing of Tax Credit Forms. Ensuring adequate levels of administrative and galley supplies. Managing P Card account.Supervisory ResponsibilitiesTo ensure that the highest level of customer service is provide to our internal and external customer and employees. The CSA must carry out the supervisory responsibilities in accordance with the organization's policies and applicable laws. QualificationsTo perform this job successfully, an individual must be able to perform the essential duties satisfactorily. The requirements listed below must be met to perform the essential job duties and responsibilities. Education and/or ExperienceBA/BS degree in Human Resources, Business, and Accounting preferred.2 + years experience in a customer service related position.Ability to priorities, organize, problem solve and meet deadlines and goals.Ability to communication effectively and provide proper follow up.

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