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Customer Service Assistant Jobs in Quebec (NOW HIRING)

IGA Famille Lambert Clermont

Become an assistant manager! Are you curious to learn more about food, are you motivated and ... Do you have a high school diploma or equivalent and 2 years of retail or customer service ...

IGA Supermarché Laplante inc.

Become an assistant manager! Are you curious to learn more about food, are you motivated and ... Do you have a high school diploma or equivalent and 2 years of retail or customer service ...

IGA Supermarché Laplante inc.

Become an assistant manager! Are you curious to learn more about food, are you motivated and ... Do you have a high school diploma or equivalent and 2 years of retail or customer service ...

IGA Marché Arbour-LeBlanc

Become an assistant manager! Are you curious to learn more about food, are you motivated and ... Do you have a high school diploma or equivalent and 2 years of retail or customer service ...

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Customer Service Assistant information

What are the key skills and qualifications needed to thrive as a customer service assistant, and why are they important?

To thrive as a Customer Service Assistant, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office applications is often required. Patience, active listening, and a positive attitude help you effectively address customer concerns and work well within a team. These skills and qualities ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.

What is a customer service assistant?

A Customer Service Assistant is a professional who interacts with customers on behalf of a company to address inquiries, resolve complaints, and provide information about products and services. They typically work in retail stores, call centers, or online support environments. Their main goal is to ensure customer satisfaction by delivering prompt, courteous, and effective support. Customer Service Assistants may handle tasks such as processing orders, managing returns, and guiding customers through company policies.

What is a customer service assistant?

A customer service assistant maximizes the shopping experience of a customer before, during, and after the sale. You typically works in a retail setting, as part of a customer service call center, or for a company. You specialize in listening to the needs of their customers and matching them with the best products and services. Job duties include handling customer complaints, helping customers find products, and recommending products.

What are some common challenges faced by customer service assistants, and how can they be managed effectively?

Customer Service Assistants often encounter challenges such as handling difficult customers, managing a high volume of inquiries, and maintaining accurate records. Effective communication, active listening, and patience are essential for resolving conflicts and ensuring customer satisfaction. Utilizing available training resources and collaborating with team members can help address complex issues more efficiently, while time management skills help balance multiple tasks throughout the day.

Is remote customer service assistant a stressful job?

Remote customer service assistant roles can be stressful due to handling customer inquiries, managing complaints, and meeting performance targets. However, the level of stress varies depending on the workload, company support, and individual skills in communication and problem-solving.
More about Customer Service Assistant jobs

What are the most commonly searched types of Customer Service jobs in Quebec?

The most popular types of Customer Service jobs in Quebec are:

What are popular job titles related to Customer Service Assistant jobs in Quebec?

For Customer Service Assistant jobs in Quebec, the most frequently searched job titles are:

What job categories do people searching Customer Service Assistant jobs in Quebec look for?

The top searched job categories for Customer Service Assistant jobs in Quebec are:

What cities in Quebec are hiring for Customer Service Assistant jobs?

Cities in Quebec with the most Customer Service Assistant job openings:

Customer Service Assistant jobs near you
Infographic showing various Customer Service Assistant job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution.

Customer Service Assistant (Casual)

Farm Credit Canada

Saint-hyacinthe, QC • On-site

Part-time

Posted 21 days ago

Job description

Closing Date (MM/DD/YYYY):

08/16/2026

Worker Type:

Casual

Language(s) Required:

French

Term Duration (in months):

Why FCC?

At FCC, we're proud to be 100% invested in Canadian agriculture and food. As a federal Crown corporation, we provide financing, knowledge resources and business management software to over 103,000 customers nationwide.

Here's what you can expect when you join our team:

  • Competitive total rewards packages: market-aligned and performance-based salary and incentive programs, flexible and comprehensive group benefit and savings plans, and well-being support through benefits and wellness programs

  • Purpose-driven work: We build strong relationships, share knowledge and support the people who feed the world

  • Growth: Learning and development opportunities to help you thrive

  • Hybrid work options

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How you'll make an impact

As a Customer Service Assistant, you'll be the first point of contact for customers and play a key role in office operations and the overall customer experience. With your strong organization skills, you'll keep accurate documentation, maintain office systems, and support the effective daily functioning of the district or field office.

You'll work closely with Relationship Managers, Customer Service Managers, and district staff to deliver outstanding service and keep office operations running smoothly.

If you love building relationships, solving problems, and delivering excellent service, this could be the role for you.


What you'll do

  • Provide friendly, professional customer service by greeting visitors, handling reception, and responding to inquiries in person and by phone
  • Manage office and administrative tasks, including preparing documentation and correspondence, maintaining filing systems, and updating customer records
  • Process mail, payments, and daily banking, ensuring accuracy and timely handling of customer transactions
  • Coordinate office operations by ordering supplies, generating reports and supporting district events
  • Proactively coordinate office needs to resolve issues before they impact operations

What you'll bring to the team

Required qualifications:

  • A certificate in office administration or at least one year of related experience (or an equivalent combination of education and experience)
  • General knowledge of administrative processes
  • Working knowledge of common software applications, including Microsoft 365, and comfort with computer-based tasks

Preferred qualifications:

  • Customer service experience, ideally in a financial, law, agricultural or advisory setting
  • Bilingualism (English and French) is an asset

Not sure you meet every requirement? We encourage you to apply anyway.

You belong here
At FCC, we're committed to creating an inclusive, equitable and accessible workplace - one that reflects the communities where we live, work and play. Our team is made stronger through diversity, and we're dedicated to building a workforce that brings together a range of backgrounds, abilities and perspectives.
We encourage qualified applicants to apply, including members of these four employment equity groups:
Indigenous Peoples
Members of visible minority groups
Persons with disabilities
Women

Accessibility and accommodations

To support an inclusive and accessible candidate experience, we encourage anyone needing an adjustment or accommodation during any stage of the recruitment process to email us at: TalentSupplyRecherch@fcc-fac.ca. An HR partner will respond and work with applicants who request a reasonable accommodation. Information received in relation to accommodation requests will not impact hiring decisions.

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