Senior Customer Service Representative Jobs in Quebec

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented below is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

Salary range (but not limited to):

About the role

Nous cherchons un Agent service a la clientele III pour notre equipe grandissante!
Ce que vous accomplirez chez nous :

• Effectuer les inspections de vehicules endommages en verifiant de facon assidue les dommages relies au sinistre mais egalement et surtout dommages anterieurs aussi bien a l'interieur qu'a l'exterieur du vehicule de l'assure.
• Effectuer les inspections de vehicules repares pour s'assurer de la qualite des reparations effectuees.
• Documenter adequatement les dossiers de reclamations en prenant les photos requises du vehicule, aussi bien avant qu'apres la reparation et remplissant adequatement et de facon detaillee la fiche d'inspection.
• Conseiller adequatement les assures concernant la possibilite d'ouvrir une nouvelle reclamation et la facon de le faire.
• Inscrire des notes claires et completes au dossier de reclamation pour chaque intervention au dossier.
• Effectuer les inspections de vehicules en respectant les politiques de confidentialite et de protection de l'information personnelle et en suivant les processus en place.
• Prendre en charge toute plainte d'assure concernant les reparations.

Ce que vous mettrez a profit :

• Detenteur d'un DEC ou d'une formation en assurance, ou toute formation ou experience equivalente
• Au moins 1 an d'experience en evaluation de dommages automobiles, un atout
• Excellent communicateur autant en francais qu'en anglais
• Passionne par le service a la clientele
• A l'aise avec les divers systemes informatiques
• Esprit d'equipe et adaptabilite
• Professionnalisme et sens des responsabilites
• Representer adequatement la compagnie Intact en portant l'uniforme de facon professionnelle et adequate, en respectant la politique d'Intact sur la tenue vestimentaire
• Bilingue (francais et anglais). Necessite d'interagir et de fournir une prestation de services a une clientele francophone et anglophone sur une base reguliere
• Ce poste est exclusivement offert en presentiel au Centre de Service, 5 jours et 35 heures par semaine, du lundi au vendredi de 11h a 19h.
• Aucune experience de travail au Canada requise, mais necessite d'avoir l'autorisation de travailler au Canada

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact's commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.