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Online Customer Service Representative Jobs in Quebec

Fuze Logistics Services Inc

Customer Service Representative Fuze Logistics Services is a next generation 3PL headquartered in Montreal, with offices across North America, leveraging cutting-edge technologies and decades of ...

Ardene

We are looking for a Customer Service Representative to join our team. This is a full time, temporary position for 12 months. The working hours are from 9AM-5PM. Results driven, the Customer Service ...

LocalJobShop.ca

We are looking for a Customer Service Representative to join our team. This is a full time, temporary position for 12 months. The working hours are from 9AM-5PM. Results driven, the Customer Service ...

WestGroupe

Up to 5 sick/personal days per year Role As a customer service representative, you will be responsible for the management of customer orders. With your ability to listen, you'll build relationships ...

New

HollisWealth

Customer Service Representative

Quebec, QC · On-site

As a Customer Service Representative , you will play a key role in supporting our policyholders and business partners, all within a non-sales environment with no solicitation required. This is an ...

Bmo

Customer Service Representative

Quebec, QC · On-site

Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... Confident and experienced in the use of social media, tablets, smart phones, online tools, and ...

New

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All JobsOnline Customer Service Representative JobsOnline Customer Service Representative Jobs in Quebec

Online Customer Service Representative information

See Quebec salary details

$10

$17

$23

How much do online customer service representative jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for online customer service representative in Quebec is $17.37, according to ZipRecruiter salary data. Most workers in this role earn between $13.22 and $19.95 per hour, depending on experience, location, and employer.

What does an online customer service representative do?

An Online Customer Service Representative assists customers by answering inquiries, resolving issues, and providing support through digital channels such as email, live chat, or social media. They help customers with product information, order status, returns, and troubleshooting. Their goal is to ensure a positive customer experience, build trust, and maintain customer satisfaction. They may also document interactions and escalate complex issues to higher-level support when necessary.

What are the key skills and qualifications needed to thrive as an online customer service representative?

To thrive as an Online Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, live chat tools, and ticketing systems is typically required. Patience, empathy, and adaptability are vital soft skills for effectively addressing diverse customer needs and concerns in a virtual environment. These qualities ensure efficient issue resolution, positive customer experiences, and contribute to overall company reputation and retention.

How do online customer service representatives typically handle high volumes of customer inquiries, and what support systems are in place to assist them?

Online Customer Service Representatives often manage high volumes of customer inquiries by utilizing support tools such as ticketing systems, live chat platforms, and knowledge bases. They work closely with team leads and other representatives to prioritize urgent issues and ensure timely responses. Regular training and clear escalation procedures help them address complex cases efficiently. Additionally, many companies provide real-time support from supervisors and access to comprehensive FAQs, ensuring representatives can deliver accurate information while maintaining a positive customer experience.

What is the difference between Online Customer Service Representative vs Customer Support Specialist?

AspectOnline Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may require customer service certificationsSimilar credentials; often similar certifications or experience needed
Work EnvironmentRemote or call center setting, handling online inquiriesRemote or office-based, providing support via chat, email, or phone
Industry UsageCommon in retail, tech, and service industriesUsed across various sectors including tech, healthcare, and retail
Search & Comparison IntentOften compared for entry-level customer support rolesCompared for specialized or technical support roles

The Online Customer Service Representative and Customer Support Specialist roles share many similarities, including credentials, work environment, and industry usage. The main difference lies in the scope and specialization, with Customer Support Specialists often handling more technical or complex issues. Both roles are vital for customer satisfaction and frequently searched for by job seekers in customer service fields.

What are the most commonly searched types of Customer Service Representative jobs in Quebec?

The most popular types of Customer Service Representative jobs in Quebec are:

What are popular job titles related to Online Customer Service Representative jobs in Quebec?

For Online Customer Service Representative jobs in Quebec, the most frequently searched job titles are:

What job categories do people searching Online Customer Service Representative jobs in Quebec look for?

The top searched job categories for Online Customer Service Representative jobs in Quebec are:

What cities in Quebec are hiring for Online Customer Service Representative jobs?

Cities in Quebec with the most Online Customer Service Representative job openings:

Online Customer Service Representative jobs near you
Infographic showing various Online Customer Service Representative job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $36,133 per year, or $17.4 per hour.

Customer Service Representative

Fuze Logistics Services Inc

On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Customer Service Representative


Fuze Logistics Services is a next generation 3PL headquartered in Montreal, with offices across North America, leveraging cutting-edge technologies and decades of industry expertise to facilitate the transport of freight globally.


We are seeking a Customer Service Representative to join our team in Montreal!


The successful candidate will be responsible for communicating with customers on service capabilities, work order input, coordination with dispatch and to provide information on shipment status.


Job Responsibilities and Duties:

  • Provides information to customers on service capabilities and capacity availability.
  • Enters order information directly into computer system, accurately and on a timely basis.
  • Resolves service issues.
  • Schedules appointment times as required meeting designated delivery windows set by the customer.
  • Communicates with customers (shippers, consignees and third parties as required) to provide information on shipment status to communicate anticipated service issues, new pick-up and delivery times and alternative solutions where possible.
  • Performs other duties as requested.


Abilities and Skills:

  • Excellent organizational, interpersonal communication and computer skills.
  • Detail-oriented and work effectively under pressure while meeting all applicable deadlines.
  • Must be able to work independently and productively with minimum supervision.
  • Recognize problems, identify possible causes and resolve routine problems.
  • Ability to establish and maintain professional atmosphere for, co-workers and customers.


Qualifications:

  • 1 year of transport customer service.
  • Strong attention to detail, and very good local geographical knowledge.
  • Bring energy, enthusiasm and a positive attitude to the job.
  • Excellent verbal/written communication skills.

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