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Customer Service Jobs in Quebec (NOW HIRING)

Tim Hortons

Customer Service

Montreal, QC

As a Customer Service Counter Attendant at Tim Hortons, your top priority is guest satisfaction. Whether you are the very first person our guests encounter, or produce the best loved bakery items ...

Tim Hortons

Customer Service

Montreal, QC

As a Customer Service Counter Attendant at Tim Hortons, your top priority is guest satisfaction. Whether you are the very first person our guests encounter, or produce the best loved bakery items ...

Bmo

Customer Service Representative

Gatineau, QC · On-site

Supports customer requests for banking services, including handling transactions and customer inquiries. * Welcomes customers warmly and meets their banking service and transactional needs with ...

Bmo

Customer Service Representative

Waskaganish, QC · On-site

Supports customer requests for banking services, including handling transactions and customer inquiries. * Welcomes customers warmly and meets their banking service and transactional needs with ...

BMO Capital Markets

Supports customer requests for banking services, including handling transactions and customer inquiries. * Welcomes customers warmly and meets their banking service and transactional needs with ...

Penske

Customer Service Coordinator

Montreal, QC · On-site

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, manage service scheduling system and executing ...

Penske Truck Leasing

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, manage service scheduling system and executing ...

RONA+

Become a member of our Rona customer service team and make a real difference to our customers' day. By joining our team, you'll have the opportunity to develop your customer service skills while ...

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All JobsCustomer Service JobsCustomer Service Jobs in Quebec

Customer Service information

See Quebec salary details

$7

$16

$31

How much do customer service jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for customer service in Quebec is $16.58, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $18.99 per hour, depending on experience, location, and employer.

What is a customer service representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What are customer service jobs?

Customer service jobs are positions at companies and organizations where you address any customer complaint or problem, provide technical help when customers are having issues with their product or service, and seek a resolution to any issues either through your own ability to solve the problem or by passing on complaints and issues to your superiors. Some customer service jobs are in call centers, while other professionals work at customer service desks in department stores or grocery stores. Your duties in these positions can vary based on the industry and the location. For example, a software support specialist at a call center has a very different job than a help desk associate at a department store.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What are good paying customer service jobs?

Customer service jobs that tend to pay higher wages include roles such as customer service managers, technical support specialists, and call center supervisors, often requiring experience and strong communication skills. Salaries can vary based on industry, location, and company size, with some positions offering benefits and opportunities for advancement.

What are the 5 skills of a customer service?

Customer service roles require strong communication skills to effectively interact with customers, active listening to understand their needs, problem-solving abilities to resolve issues, patience to handle difficult situations, and empathy to provide a positive experience. These skills help ensure customer satisfaction and loyalty in a fast-paced environment. Familiarity with customer service tools and a positive attitude are also beneficial.
More about Customer Service jobs

What are the most commonly searched types of Customer Service jobs in Quebec?

The most popular types of Customer Service jobs in Quebec are:

What are popular job titles related to Customer Service jobs in Quebec?

For Customer Service jobs in Quebec, the most frequently searched job titles are:

What job categories do people searching Customer Service jobs in Quebec look for?

The top searched job categories for Customer Service jobs in Quebec are:

What cities in Quebec are hiring for Customer Service jobs?

Cities in Quebec with the most Customer Service job openings:

Customer Service jobs near you
Infographic showing various Customer Service job openings in Quebec as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $34,487 per year, or $16.6 per hour.

Customer Service

Tim Hortons

Montreal, QC

Full-time

Posted 16 days ago

Job description

JOB DESCRIPTION

As a Customer Service Counter Attendant at Tim Hortons, your top priority is guest satisfaction. Whether you are the very first person our guests encounter, or produce the best loved bakery items that our guests come to enjoy, you will have the opportunity to deliver and create exceptional guest experiences. Your energy and passion for guest service are what make you a top team member in this fast-paced environment while your ability to multi-task and communicate with your fellow team members will contribute to your success.


WHY JOIN THE TEAM?


We have 4 Locations let us know which is the most convenient for you.

345 Speers Rd, Oakville

624 Third Line, Oakville

587 Third Line, Oakville

2303 Lakeshore Rd west, Oakville

Opportunity, flexibility and new challenges every day are just a few of the reasons you’ll be happy you came on board.

When you work at Tim Hortons, you’ll feel right at home. It’s a fun, flexible environment where guests are your neighbours, where co-workers are your friends and where simple acts make for a lasting impression.

We’d love for you to join the team. Because it’s the people that make Tims, Tims. And we’re looking for people like you.


REQUIREMENTS
  • Must have appropriate transportation for early morning shifts
  • Previous customer service: 1 year (Preferred)
  • Previous cash handling experience: 1 year (Preferred)
  • Exceptional customer service skills
  • Passion and energy for wow-ing guests
  • Enjoy working in a fast-paced environment
  • Ability to multi-task
  • Ability to communicate clearly and work well on a team

ABOUT THE COMPANY

There’s more to Tim Hortons than great-tasting coffee. We work hard to deliver the best, highest-quality products and services, and strive to be a leader in everything we do. It’s that simple.

Working at Tim Hortons isn't just about a place to work, it's a place to meet your neighbours. Come join our team today!


By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.