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Customer Service Representative Work From Home Jobs in Quebec

Danaher

Field Service Representative

Montreal, QC · On-site +1

This position is eligible for remote work, allowing you to work from home. Additional information ... We partner with customers across the globe to help them solve their most complex challenges ...

National Bank

Customer Service Agent

Sherbrooke, QC · On-site +1

... from 9:00 a.m. 5:00 p.m. Your work schedule is variable, and you'll be informed of your schedule ... Customer service experience * Promote the values of partnership, empowerment and agility

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Customer Service Representative Work From Home information

What does a work from home customer service representative do?

As a work from home customer service representative, your duties are to take customer calls, answer their questions, confirm customer orders, and respond to customer feedback via phone, emails, or chat platforms. Your responsibilities require you to be familiar with the different services and products your company provides. You may deal specifically with ordering and billing issues, or you may provide more product support and technical help to customers. If you do not have answers, you forward them to a manager or more senior representative.

What is a customer service representative work from home?

The job duties of a work from home customer service representative focus on providing support for patrons who contract a company with questions or support requests. In this position, you work on your home computer and use a telephone cell phone to field calls. Your responsibilities usually include answering inbound phone calls, though some virtual customer service reps also help customers troubleshoot via email or over a chat application. You assess the needs of each customer, answer relevant questions, and respond to any service requests. In these jobs, you follow employer or client guidelines and procedures when responding to issues.

What does a customer service representative do when working from home?

A Customer Service Representative working from home assists customers by answering their questions, resolving issues, and providing information about products or services via phone, email, or chat. They use specialized software and communication tools to handle inquiries, process orders, and troubleshoot problems. Working remotely, they must maintain a quiet workspace, reliable internet connection, and strong communication skills to deliver a positive customer experience.

What are the key skills and qualifications needed to thrive as a customer service representative working from home?

To thrive as a Customer Service Representative working from home, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM (Customer Relationship Management) software, live chat systems, and basic computer applications is often required. Outstanding soft skills include patience, active listening, and self-motivation to effectively handle customer concerns independently. These competencies are vital to ensure customer satisfaction and maintain productivity in a remote environment.

What are the main challenges of working as a customer service representative from home, and how can I overcome them?

Working remotely as a Customer Service Representative often involves challenges such as maintaining focus in a home environment, managing time effectively, and staying connected with your team. To overcome these, it's important to set up a dedicated workspace, follow a structured schedule, and use communication tools like chat or video calls to stay in touch with colleagues and supervisors. Employers often provide training and resources to help you succeed, and proactively reaching out for support can make a big difference.

What is the difference between Customer Service Representative Work From Home vs Customer Support Specialist?

AspectCustomer Service Representative Work From HomeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experience often preferredHigh school diploma or equivalent; technical knowledge may be required
Work EnvironmentRemote, home-based setting with computer and phoneRemote or on-site, depending on company; may involve technical tools
Industry UsageCommon across retail, telecom, finance, and service sectorsCommon in tech, software, and product-based companies
Search & Comparison IntentPeople looking for remote customer service rolesPeople seeking specialized customer support roles with technical focus

While both roles involve assisting customers, Customer Service Representatives Work From Home typically handle general inquiries and support across various industries remotely. Customer Support Specialists often focus on technical issues or product-specific support, sometimes requiring additional technical knowledge. The choice depends on your skills and career focus within customer support.

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For Customer Service Representative Work From Home jobs in Quebec, the most frequently searched job titles are:

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The top searched job categories for Customer Service Representative Work From Home jobs in Quebec are:

What cities in Quebec are hiring for Customer Service Representative Work From Home jobs?

Cities in Quebec with the most Customer Service Representative Work From Home job openings:

Customer Service Representative Work From Home jobs near you
Infographic showing various Customer Service Representative Work From Home job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Service Clientele / Customer Service Representative

Quebec, QC • On-site, Remote

Fuze HR Solutions Inc.
51 - 200 employees
Learn more about Fuze HR Solutions Inc.external

Full-time

Posted 9 days ago

Job description

Représentant(e) aux ventes internes bilingue
Lieu : Québec (Ancienne-Lorette / Neufchâtel)
Horaire : Hybride | 8h à 16h (37,5h/semaine)
Salaire : Entre 40 000 et 45 000$ + BONUS + AVANTAGES SOCIAUX 
 
À propos du poste
Vous avez au moins 2 ans d'expérience en service à la clientèle et vous rêvez de dire adieu aux soirs et aux week-ends? Cette opportunité risque de vous plaire!
Notre client, l'un des plus grands distributeurs de boissons alcoolisées au Canada, recherche un(e) Représentant(e) aux ventes internes pour son bureau de Québec. Horaire de jour du lundi au vendredi, 1 journée de télétravail, excellents avantages sociaux, bonus annuel et équipe super accueillante.
Si vous êtes reconnu(e) pour votre facilité à créer des relations, votre sens du suivi et votre approche axée sur le service à la clientèle, cette opportunité pourrait être votre prochain coup de cœur.

Responsabilités
  • Répondre aux appels et aux demandes des clients de manière professionnelle, efficace et courtoise. 
  • Analyser les besoins des clients et recommander les produits ou solutions les mieux adaptés. 
  • Effectuer des appels auprès d'une clientèle préqualifiée afin de promouvoir les produits et générer des ventes. 
  • Développer et maintenir des relations d'affaires durables avec les clients existants. 
  • Identifier les opportunités de ventes additionnelles et de ventes croisées. 
  • Effectuer les suivis nécessaires afin d'assurer un haut niveau de satisfaction de la clientèle. 
  • Préparer des soumissions et fournir des informations sur les produits, les prix et les promotions en vigueur. 
  • Collaborer étroitement avec les équipes internes pour assurer le traitement efficace des commandes et des demandes clients. 
  • Recueillir et transmettre les commentaires des clients afin de contribuer à l'amélioration continue des produits et services. 
  • Maintenir une connaissance approfondie des produits et des tendances du marché.
Profil recherché
  • DES obtenu
  • Excellentes aptitudes en communication et en négociation.
  • Capacité à gérer plusieurs dossiers simultanément dans un environnement dynamique.
  • Sens de l'organisation et autonomie.
  • Bonne maîtrise des outils informatiques
  • Minimum de 2 ans d’expérience en service à la clientèle, ventes internes ou télémarketing.
  • Le bilinguisme (français et anglais) est requis. Un niveau d'anglais avancé est nécessaire afin de communiquer régulièrement avec des clients et partenaires situés à l'extérieur du Québec. Les échanges en anglais représentent environ 50 % des communications.
Avantages 
  • Assurances collectives complètes incluant soins de santé, PAE et remboursement annuel d'activités sportives 
  • Régime de retraite avec participation de l'employeur 
  • Télétravail hybride (1 journée par semaine) 
  • Horaire stable de jour, du lundi au vendredi 
  • Bonus annuel basé sur la performance 
  • Formation continue et développement des compétences encouragés 
  • Milieu de travail sécuritaire, motivant et axé sur le bien-être des employés 
  • Nombreuses activités sociales tout au long de l'année : BBQ d'été, célébrations d'équipe, fête de Noël et plus encore 
  • Entreprise canadienne reconnue à l'échelle nationale avec une excellente réputation 
  • Possibilité de travailler pour une marque dont vous connaissez très probablement déjà les produits 
  • Excellente stabilité d'emploi au sein d'une organisation bien établie 
  • Équilibre travail-vie personnelle favorisé par la direction et la culture d'entreprise
 Nous serions ravis de recevoir votre candidature et d’échanger avec vous. Contactez Jessica : jessicak@fuzehr.com

*** 

Bilingual Inside Sales Representative
Location: Quebec City (Ancienne-Lorette / Neufchâtel)
Schedule: Hybrid | 8:00 AM to 4:00 PM (37.5 hours/week)
Salary: $40,000 to $45,000 + Bonus + AMAZING Benefits

About the Opportunity
Do you have at least 2 years of customer service experience and dream of saying goodbye to evenings and weekends?
If so, this opportunity could be exactly what you're looking for!
Our client, one of Canada's largest alcoholic beverage distributors, is seeking a Bilingual Inside Sales Representative to join their Quebec City team. Enjoy a stable Monday-to-Friday daytime schedule, one remote workday per week, excellent benefits, an annual bonus program and a welcoming team environment.
If you're known for your relationship-building skills, strong follow-up abilities and customer-first approach, we'd love to hear from you.
 
Key Responsibilities
  • Respond to customer inquiries and calls in a professional, efficient and courteous manner.
  • Assess customer needs and recommend the most suitable products and solutions.
  • Contact pre-qualified customers to promote products and generate sales.
  • Build and maintain strong long-term relationships with existing clients.
  • Identify upselling and cross-selling opportunities.
  • Conduct regular follow-ups to ensure a high level of customer satisfaction.
  • Prepare quotations and provide information regarding products, pricing and promotions.
  • Collaborate closely with internal departments to ensure efficient processing of orders and customer requests.
  • Gather and communicate customer feedback regarding products, pricing and services to support continuous improvement initiatives.
Qualifications