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Customer Service Representative Work From Home Jobs in Quebec

Danaher

Field Service Representative

Montreal, QC · On-site +1

This position is eligible for remote work, allowing you to work from home. Additional information ... We partner with customers across the globe to help them solve their most complex challenges ...

Waste Management Canada

CA$6.8K - CA$75K/mo

All customer service escalations within the defined territory will be resolved through this ... This is an outside sales role that is Work from home (WFH). It requires travel (client visits ...

Waste Management

CA$6.8K - CA$75K/mo

All customer service escalations within the defined territory will be resolved through this ... Work-from-Home position is $68,00 - $75,000. This range represents a good faith estimate for this ...

Waste Management

CA$6.8K - CA$75K/mo

All customer service escalations within the defined territory will be resolved through this ... Work-from-Home position is $68,00 - $75,000. This range represents a good faith estimate for this ...

Waste Management

CA$6.8K - CA$75K/mo

All customer service escalations within the defined territory will be resolved through this ... Work-from-Home position is $68,00 - $75,000. This range represents a good faith estimate for this ...

National Bank

As a Customer Service Agent for our call centres, you'll support clients with their banking needs ... from 9:00 a.m. 5:00 p.m. Your work schedule is variable, and you'll be informed of your schedule ...

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Customer Service Representative Work From Home information

What does a work from home customer service representative do?

As a work from home customer service representative, your duties are to take customer calls, answer their questions, confirm customer orders, and respond to customer feedback via phone, emails, or chat platforms. Your responsibilities require you to be familiar with the different services and products your company provides. You may deal specifically with ordering and billing issues, or you may provide more product support and technical help to customers. If you do not have answers, you forward them to a manager or more senior representative.

What are the main challenges of working as a customer service representative from home, and how can I overcome them?

Working remotely as a Customer Service Representative often involves challenges such as maintaining focus in a home environment, managing time effectively, and staying connected with your team. To overcome these, it's important to set up a dedicated workspace, follow a structured schedule, and use communication tools like chat or video calls to stay in touch with colleagues and supervisors. Employers often provide training and resources to help you succeed, and proactively reaching out for support can make a big difference.

What are the key skills and qualifications needed to thrive as a customer service representative working from home?

To thrive as a Customer Service Representative working from home, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM (Customer Relationship Management) software, live chat systems, and basic computer applications is often required. Outstanding soft skills include patience, active listening, and self-motivation to effectively handle customer concerns independently. These competencies are vital to ensure customer satisfaction and maintain productivity in a remote environment.

What does a customer service representative do when working from home?

A Customer Service Representative working from home assists customers by answering their questions, resolving issues, and providing information about products or services via phone, email, or chat. They use specialized software and communication tools to handle inquiries, process orders, and troubleshoot problems. Working remotely, they must maintain a quiet workspace, reliable internet connection, and strong communication skills to deliver a positive customer experience.

What is a customer service representative work from home?

The job duties of a work from home customer service representative focus on providing support for patrons who contract a company with questions or support requests. In this position, you work on your home computer and use a telephone cell phone to field calls. Your responsibilities usually include answering inbound phone calls, though some virtual customer service reps also help customers troubleshoot via email or over a chat application. You assess the needs of each customer, answer relevant questions, and respond to any service requests. In these jobs, you follow employer or client guidelines and procedures when responding to issues.

What is the difference between Customer Service Representative Work From Home vs Customer Support Specialist?

AspectCustomer Service Representative Work From HomeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experience often preferredHigh school diploma or equivalent; technical knowledge may be required
Work EnvironmentRemote, home-based setting with computer and phoneRemote or on-site, depending on company; may involve technical tools
Industry UsageCommon across retail, telecom, finance, and service sectorsCommon in tech, software, and product-based companies
Search & Comparison IntentPeople looking for remote customer service rolesPeople seeking specialized customer support roles with technical focus

While both roles involve assisting customers, Customer Service Representatives Work From Home typically handle general inquiries and support across various industries remotely. Customer Support Specialists often focus on technical issues or product-specific support, sometimes requiring additional technical knowledge. The choice depends on your skills and career focus within customer support.

More about Customer Service Representative Work From Home jobs
What are popular job titles related to Customer Service Representative Work From Home jobs in Quebec? For Customer Service Representative Work From Home jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Customer Service Representative Work From Home jobs in Quebec look for? The top searched job categories for Customer Service Representative Work From Home jobs in Quebec are:
What cities in Quebec are hiring for Customer Service Representative Work From Home jobs? Cities in Quebec with the most Customer Service Representative Work From Home job openings:
Customer Service Representative Work From Home jobs near you
Infographic showing various Customer Service Representative Work From Home job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, 1% Temporary, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution.

Travaille a maison Service Client Bilingue Francais/Anglais | Work form home bilingual role

Teleperformance

Montreal, QC • On-site, Remote

Full-time

Medical, Dental, PTO

Re-posted 22 days ago

Teleperformance rating

5.5

Company rating: 5.5 out of 10

Based on 188 frontline employees who took The Breakroom Quiz

43rd of 71 rated call and contact centers

Job description

Join Teleperformance - Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Travaille a maison Work at home Bilingual Customer Service Opportunity

About Us

Teleperformance is a worldwide leader in client experience management and contact center business process outsourcing. With more than 410,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At Teleperformance, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

  • Autonomous - We encourage and trust your decision making skills.

  • Progressive work environment- If you have skills to prove we have all ladders for you to grow

  • Flexible - We believe in results

  • Innovative - All ideas matters

  • Inclusive - Everyone is Included and everyone wins

  • We work hard and party even harder.

A propos du poste

Nous recherchons des personnes talentueuses pour rejoindre notre equipe en tant qu'agents bilingues du service clientele. Vous identifierez et proposerez de maniere proactive des solutions appropriees qui generent une grande satisfaction client.

Teleperformance est le leader mondial de la gestion de l'experience client. Nous connectons les marques les plus grandes et les plus respectees de la planete avec leurs clients en fournissant un service client, un support technique, une acquisition de clients, des solutions numeriques, des analyses, un back-office et d'autres services specialises pour assurer des interactions client toujours positives.

About the job

We are looking for great people to join our team as Bilingual Customer Service Agents. You will proactively identify and offer appropriate solutions that create high customer satisfaction.

Teleperformance is a worldwide leader in customer experience management and contact center business process outsourcing. Our company employs around 300.000 people working in over 265 dialects and languages, in 80 countries, operating across all business sectors and all continents on behalf of major international companies. Teleperformance Canada, with more than 1200+ employees, part of the fortune 25 and certified with Great Place to Work, is looking for a group of highly-skilled professionals.

Ce que nous offrons:

  • Teletravail

  • Programme de recommandation d'employes

  • Excellents regimes medicaux, dentaires et d'avantages sociaux

  • De bons avantages sur les produits et services de tous les jours grace au programme d'avantages pour les employes du Canada

  • Opportunites d'avancement de carriere

Notre mission est de toujours offrir a nos employes un environnement qui favorise le bonheur de l'interieur. Lorsque vous travaillez avec nous, vous etes apprecies et inspires pour apprendre, enseigner et grandir. Nous voulons que vous veniez travailler motive et fier de faire partie de notre equipe. C'est pourquoi nous investissons continuellement dans la creation d'experiences de travail exceptionnelles et d'innombrables possibilites de developpement. Nous voulons que vous soyez et vous sentiez a votre meilleur, toujours.

What we offer:

  • Work from home

  • Paid Training

  • Employee referral program - $500.00 for every referral hired

  • Excellent medical, dental and benefits plans

  • Great perks on everyday products and services with Canada's leading employee perk program

  • Internal career advancement opportunities

It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.

Responsibilities:

FR

  • Fournir un service technique de premier niveau en ce qui concerne l'installation, l'exploitation et la maintenance des produits et des applications ainsi que repondre a d'autres types de requetes clients entrantes. En mettant l'accent sur le service a la clientele.

  • Construire et entretenir des relations clients positives en proposant des solutions personnalisees et s'assurer que les demandes sont traitees de maniere appropriee en se coordonnant avec diverses fonctions au sein de l'entreprise.

  • Depanner et resoudre les problemes techniques a l'aide d'outils et de procedures de diagnostic etablis. Escalade les problemes des clients selon les besoins.

  • Responsable de la saisie precise des donnees en utilisant les applications prescrites.

EN

  • Provide customer service with regard to the installation, operation and maintenance of products and applications as well as answer other types of inbound customer queries. With an emphasis on Customer Care.

  • Build and maintain positive customer relations by offering personalized solutions and ensure requests are handled appropriately by coordinating with various functions within the company.

  • Troubleshoots and resolves technical issues using established diagnostics tools and procedures. Escalates customer issues as required.

  • Responsible for accurate data input using prescribed applications.

Qualifications:

FR

  • Doit etre age d'au moins 18 ans

  • Disponibilite a temps plein

  • Excellent Internet a domicile cable - le Wifi n'est pas autorise

  • Excellente connaissance de l'Internet a domicile en filaire - le Wifi n'est pas autorise

  • Excellente maitrise de l'anglais et du francais

  • Excellentes competences informatiques

  • Le bilinguisme (francais, anglais, tant a l'oral qu'a l'ecrit) est requis pour repondre aux appels des clients anglophones et francophones partout au Canada et dans le monde

EN

  • Must be at least 18 years of age

  • Full time availability

  • Excellent home internet hardwired - Wifi is not permitted

  • Excellent verbal and written communication skills in English and French

  • Excellent computer skills

Benefits & Perks

  • Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.

  • Robust career path with a full development plan and the opportunity to grow in the organization.

  • Paid 6 weeks training, 2 weeks' vacation.

  • Continuous learning through progressive training that is specific to your tenure and skills.

  • Competitive salary with incentive programs

  • Positive and supportive environment

  • Medical and Dental benefits, Employee Family Assistance Programs

Schedule

  • We are looking for candidates with open availability.

  • Program hours of operation - Monday to Sunday (24 hours). You will be provided with 8-hour shifts for 5 days a week. These can be morning, afternoon or night shifts. At least one day of the weekend availability is mandatory.

Location

  • Work from the comfort of your home

Compensation

  • Between 15.75-$19.5/hrdepending onprovince. 2 CAD per hour language premium

Teleperformance encourage les candidatures de personnes en situation de handicap. Des amenagements sont disponibles sur demande pour les candidats participant a tous les aspects du processus de selection. Si vous etes invite a participer au processus de selection, nous nous engageons a vous proposer les amenagements necessaires pour repondre au mieux a vos besoins.

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs.

Location:Remote

Reports to:Operations Supervisor

Contract:Regular, Full-time

Grade:High School Diploma

Travel Requirements:No

For existing vacancy: Yes

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

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