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Customer Service Representative Work From Home Jobs in Quebec

National Bank

Customer Service Agent

Laval, QC · On-site +1

... from 9:00 a.m. 5:00 p.m. Your work schedule is variable, and you'll be informed of your schedule ... Customer service experience * Promote the values of partnership, empowerment and agility

National Bank

Customer Service Agent

Montreal, QC · On-site +1

... from 9:00 a.m. 5:00 p.m. Your work schedule is variable, and you'll be informed of your schedule ... Customer service experience * Promote the values of partnership, empowerment and agility

National Bank

Customer Service Agent

Montreal, QC · On-site +1

As a Customer Service Agent for our call centres, you'll support clients with their banking needs ... from 9:00 a.m. 5:00 p.m. Your work schedule is variable, and you'll be informed of your schedule ...

National Bank

Customer Service Agent

Longueuil, QC · On-site +1

... from 9:00 a.m. 5:00 p.m. Your work schedule is variable, and you'll be informed of your schedule ... Customer service experience * Promote the values of partnership, empowerment and agility

National Bank

As a Customer Service Agent for our call centres, you'll support clients with their banking needs ... from 9:00 a.m. 5:00 p.m. Your work schedule is variable, and you'll be informed of your schedule ...

National Bank

Customer Service Agent

Sherbrooke, QC · On-site +1

... from 9:00 a.m. 5:00 p.m. Your work schedule is variable, and you'll be informed of your schedule ... Customer service experience * Promote the values of partnership, empowerment and agility

Waste Management

All customer service escalations within the defined territory will be resolved through this ... Work-from-Home position is $68,00 - $75,000. This range represents a good faith estimate for this ...

Waste Management

All customer service escalations within the defined territory will be resolved through this ... Work-from-Home position is $68,00 - $75,000. This range represents a good faith estimate for this ...

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All JobsCustomer Service Representative JobsCustomer Service Representative Work From Home JobsCustomer Service Representative Work From Home Jobs in Quebec

Customer Service Representative Work From Home information

What does a work from home customer service representative do?

As a work from home customer service representative, your duties are to take customer calls, answer their questions, confirm customer orders, and respond to customer feedback via phone, emails, or chat platforms. Your responsibilities require you to be familiar with the different services and products your company provides. You may deal specifically with ordering and billing issues, or you may provide more product support and technical help to customers. If you do not have answers, you forward them to a manager or more senior representative.

What are the main challenges of working as a customer service representative from home, and how can I overcome them?

Working remotely as a Customer Service Representative often involves challenges such as maintaining focus in a home environment, managing time effectively, and staying connected with your team. To overcome these, it's important to set up a dedicated workspace, follow a structured schedule, and use communication tools like chat or video calls to stay in touch with colleagues and supervisors. Employers often provide training and resources to help you succeed, and proactively reaching out for support can make a big difference.

What are the key skills and qualifications needed to thrive as a customer service representative working from home?

To thrive as a Customer Service Representative working from home, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM (Customer Relationship Management) software, live chat systems, and basic computer applications is often required. Outstanding soft skills include patience, active listening, and self-motivation to effectively handle customer concerns independently. These competencies are vital to ensure customer satisfaction and maintain productivity in a remote environment.

What does a customer service representative do when working from home?

A Customer Service Representative working from home assists customers by answering their questions, resolving issues, and providing information about products or services via phone, email, or chat. They use specialized software and communication tools to handle inquiries, process orders, and troubleshoot problems. Working remotely, they must maintain a quiet workspace, reliable internet connection, and strong communication skills to deliver a positive customer experience.

What is a customer service representative work from home?

The job duties of a work from home customer service representative focus on providing support for patrons who contract a company with questions or support requests. In this position, you work on your home computer and use a telephone cell phone to field calls. Your responsibilities usually include answering inbound phone calls, though some virtual customer service reps also help customers troubleshoot via email or over a chat application. You assess the needs of each customer, answer relevant questions, and respond to any service requests. In these jobs, you follow employer or client guidelines and procedures when responding to issues.

What is the difference between Customer Service Representative Work From Home vs Customer Support Specialist?

AspectCustomer Service Representative Work From HomeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experience often preferredHigh school diploma or equivalent; technical knowledge may be required
Work EnvironmentRemote, home-based setting with computer and phoneRemote or on-site, depending on company; may involve technical tools
Industry UsageCommon across retail, telecom, finance, and service sectorsCommon in tech, software, and product-based companies
Search & Comparison IntentPeople looking for remote customer service rolesPeople seeking specialized customer support roles with technical focus

While both roles involve assisting customers, Customer Service Representatives Work From Home typically handle general inquiries and support across various industries remotely. Customer Support Specialists often focus on technical issues or product-specific support, sometimes requiring additional technical knowledge. The choice depends on your skills and career focus within customer support.

More about Customer Service Representative Work From Home jobs

What are popular job titles related to Customer Service Representative Work From Home jobs in Quebec?

For Customer Service Representative Work From Home jobs in Quebec, the most frequently searched job titles are:

What job categories do people searching Customer Service Representative Work From Home jobs in Quebec look for?

The top searched job categories for Customer Service Representative Work From Home jobs in Quebec are:

What cities in Quebec are hiring for Customer Service Representative Work From Home jobs?

Cities in Quebec with the most Customer Service Representative Work From Home job openings:

Customer Service Representative Work From Home jobs near you
Infographic showing various Customer Service Representative Work From Home job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution.

Customer Service Agent

National Bank

Laval, QC • On-site, Remote

Full-time

Medical, Retirement

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

As a Customer Service Agent for our call centres, you’ll support clients with their banking needs and help them use our electronic solutions. You’ll have a positive impact on clients by listening closely to their needs and offering excellent customer service.

Your role 

  • Answer client calls
  • Listen to clients' needs and offer personalized solutions.
  • Help clients use our banking applications
  • Advise and offer transaction or credit solutions
  • Refer clients with specialized needs to your colleagues
  • Collaborate and share knowledge with your colleagues

The Client Contact Centre in Montreal is open Monday to Sunday from 6:00 a.m. to midnight. 

The Client Contact Centre in Sherbrooke is open Monday to Friday from 8:00 a.m. to 10:00 p.m. and Saturday from 9:00 a.m. 5:00 p.m. 

Your work schedule is variable, and you’ll be informed of your schedule three weeks in advance.

Your team

We offer a stimulating and inclusive work environment. You’ll be surrounded by experts, trainers and managers who will help and guide you in your role. In addition, you’ll work with colleagues in an environment that fosters to learning and growth.

Learning and development

You will begin with a eight to nine-week on-the-job training. You’ll be able to experience the call centre environment and get to know your colleagues. Your on-the-job training will focus on learning how to help clients over the phone. You'll be supported by a remote trainer who will help you learn about your role, our products, and our technologies.

Many options will be available; you could advance in the same role, get promoted, develop within the sector, and more. We offer many career opportunities and encourage internal mobility. 

Prerequisites

  • High school diploma
  • Customer service experience
  • Promote the values of partnership, empowerment and agility
  • Eagerness to develop your skills

#CCSM

#sacBm Your benefits In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:
* Health and wellness program, including many options * Flexible group insurance * Generous pension plan * Employee Share Ownership Plan * Employee and family assistance program * Preferential banking services * Involvement in community initiatives * Telemedicine service * Virtual sleep clinic
We have an offer that keeps up with trends as well as your needs and those of your family.
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.
Making a bold move in a people-first environment We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.
We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?
Join us!
Communication, Diversity & Inclusion, Emotional Intelligence, Multitasking, Stress Management, Teamwork, Accountability, Client-focused, Empathy, Initiative, Learning Agility, Resiliency, Results oriented

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