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Work From Home Insurance Customer Service Representative Jobs in Quebec

Danaher

Field Service Representative

Montreal, QC · On-site +1

Serving assigned customers, under minimal supervision, you will be required to complete ... This position is eligible for remote work, allowing you to work from home. Additional information ...

Desjardins Group

P&C insurance agent

Brossard, QC · Remote

You help sell general insurance products and services through multiple distribution channels based ... You represent the organization and help negotiate agreements with clients. More specifically, you ...

Desjardins Group

P&C insurance agent

Sainte-therese, QC · Remote

You help sell general insurance products and services through multiple distribution channels based ... You represent the organization and help negotiate agreements with clients. More specifically, you ...

Desjardins Group

P&C insurance agent

Trois-rivieres, QC · Remote

You help sell general insurance products and services through multiple distribution channels based ... You represent the organization and help negotiate agreements with clients. More specifically, you ...

Desjardins Group

P&C insurance agent

Montreal, QC · Remote

You help sell general insurance products and services through multiple distribution channels based ... You represent the organization and help negotiate agreements with clients. More specifically, you ...

Desjardins Group

P&C insurance agent

Levis, QC · Remote

You help sell general insurance products and services through multiple distribution channels based ... You represent the organization and help negotiate agreements with clients. More specifically, you ...

Medaviehs

Senior Recruitment Consultant

Montreal, QC · On-site +1

... are, insurance, customer service, client solutions, and more. What You'll Do: * Full cycle ... Remote-First - Enjoy the flexibility of working from home while connecting in-person with hiring ...

Dynacare

Sales Manager - Insurance

Montreal, QC · On-site +1

Remote (On the Road - 40% & Working from Home/Office - 60%) Location: Montreal & Quebec city ... oriented services Ensure customer satisfaction through 360 feedback meetings quarterly ...

Dynacare

Sales Manager - Insurance

Montreal, QC · On-site +1

Remote (On the Road - 40% & Working from Home/Office - 60%) Location: Montreal & Quebec city ... oriented services Ensure customer satisfaction through 360 feedback meetings quarterly ...

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All JobsInsurance Customer Service Representative JobsWork From Home Insurance Customer Service Representative JobsWork From Home Insurance Customer Service Representative Jobs in Quebec

Work From Home Insurance Customer Service Representative information

See Quebec salary details

$20K

$54.1K

$108K

How much do work from home insurance customer service representative jobs pay per year?

As of Aug 6, 2026, the average yearly pay for work from home insurance customer service representative in Quebec is $54,106.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,500.00 and $71,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by work from home insurance customer service representatives and how can they be managed effectively?

Work From Home Insurance Customer Service Representatives often encounter challenges such as maintaining clear communication with both customers and team members, staying motivated without in-person supervision, and handling complex policy inquiries remotely. To manage these effectively, it's important to establish a dedicated and distraction-free workspace, use collaboration tools for regular team check-ins, and stay organized with digital resources. Adopting these practices helps ensure productivity and consistent customer service quality, while also fostering strong connections with colleagues despite the remote setting.

What are the key skills and qualifications needed to thrive as a work from home insurance customer service representative?

To thrive as a Work From Home Insurance Customer Service Representative, you need strong communication skills, knowledge of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center systems, and sometimes insurance licensing are important technical qualifications. Exceptional problem-solving abilities, patience, and self-motivation help individuals excel in this remote role. These skills and qualities ensure representatives can efficiently assist clients, resolve inquiries, and maintain high customer satisfaction while working independently.

What is the best insurance company to work for remotely?

For work-from-home insurance customer service representatives, companies like State Farm, Progressive, and Allstate are known for offering remote positions with flexible schedules and training programs. Factors such as company culture, benefits, and opportunities for advancement can influence the best fit for individual preferences.

What is the difference between Work From Home Insurance Customer Service Representative vs Insurance Claims Specialist?

AspectWork From Home Insurance Customer Service RepresentativeInsurance Claims Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; specialized claims training or certification
Work EnvironmentRemote, home-based officeRemote or office-based, handling claims processing
Employer & Industry UsageInsurance companies, call centersInsurance companies, claims departments

The main difference is that Customer Service Representatives focus on assisting policyholders with inquiries, policy details, and billing, while Claims Specialists handle the processing and investigation of insurance claims. Both roles often require similar credentials and can be performed remotely, but their core responsibilities differ within the insurance industry.

What does a work from home insurance customer service representative do?

A Work From Home Insurance Customer Service Representative assists customers with inquiries related to their insurance policies, such as billing questions, policy changes, and claims processing, all from a remote location. They communicate with customers by phone, email, or chat to provide information, resolve issues, and ensure customer satisfaction. These representatives also handle documentation and may process payments or update account information, all while adhering to company policies and privacy regulations. Working from home requires good communication skills, self-motivation, and the ability to use various digital tools effectively.

How to become a work from home insurance customer service representative?

To become a work from home insurance customer service representative, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with insurance policies. Employers often require prior customer service experience and may provide training on specific insurance products and software tools. Having a quiet workspace and reliable internet connection is also essential for remote work.
What are popular job titles related to Work From Home Insurance Customer Service Representative jobs in Quebec? For Work From Home Insurance Customer Service Representative jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Work From Home Insurance Customer Service Representative jobs in Quebec look for? The top searched job categories for Work From Home Insurance Customer Service Representative jobs in Quebec are:
What cities in Quebec are hiring for Work From Home Insurance Customer Service Representative jobs? Cities in Quebec with the most Work From Home Insurance Customer Service Representative job openings:
Work From Home Insurance Customer Service Representative jobs near you

Travaille a maison Service Client Bilingue Francais/Anglais | Work form home bilingual role

Teleperformance

Montreal, QC • On-site, Remote

Full-time

Medical, Dental, PTO

Re-posted 22 days ago

Teleperformance rating

5.5

Company rating: 5.5 out of 10

Based on 188 frontline employees who took The Breakroom Quiz

43rd of 71 rated call and contact centers

Job description

Join Teleperformance - Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Travaille a maison Work at home Bilingual Customer Service Opportunity

About Us

Teleperformance is a worldwide leader in client experience management and contact center business process outsourcing. With more than 410,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At Teleperformance, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

  • Autonomous - We encourage and trust your decision making skills.

  • Progressive work environment- If you have skills to prove we have all ladders for you to grow

  • Flexible - We believe in results

  • Innovative - All ideas matters

  • Inclusive - Everyone is Included and everyone wins

  • We work hard and party even harder.

A propos du poste

Nous recherchons des personnes talentueuses pour rejoindre notre equipe en tant qu'agents bilingues du service clientele. Vous identifierez et proposerez de maniere proactive des solutions appropriees qui generent une grande satisfaction client.

Teleperformance est le leader mondial de la gestion de l'experience client. Nous connectons les marques les plus grandes et les plus respectees de la planete avec leurs clients en fournissant un service client, un support technique, une acquisition de clients, des solutions numeriques, des analyses, un back-office et d'autres services specialises pour assurer des interactions client toujours positives.

About the job

We are looking for great people to join our team as Bilingual Customer Service Agents. You will proactively identify and offer appropriate solutions that create high customer satisfaction.

Teleperformance is a worldwide leader in customer experience management and contact center business process outsourcing. Our company employs around 300.000 people working in over 265 dialects and languages, in 80 countries, operating across all business sectors and all continents on behalf of major international companies. Teleperformance Canada, with more than 1200+ employees, part of the fortune 25 and certified with Great Place to Work, is looking for a group of highly-skilled professionals.

Ce que nous offrons:

  • Teletravail

  • Programme de recommandation d'employes

  • Excellents regimes medicaux, dentaires et d'avantages sociaux

  • De bons avantages sur les produits et services de tous les jours grace au programme d'avantages pour les employes du Canada

  • Opportunites d'avancement de carriere

Notre mission est de toujours offrir a nos employes un environnement qui favorise le bonheur de l'interieur. Lorsque vous travaillez avec nous, vous etes apprecies et inspires pour apprendre, enseigner et grandir. Nous voulons que vous veniez travailler motive et fier de faire partie de notre equipe. C'est pourquoi nous investissons continuellement dans la creation d'experiences de travail exceptionnelles et d'innombrables possibilites de developpement. Nous voulons que vous soyez et vous sentiez a votre meilleur, toujours.

What we offer:

  • Work from home

  • Paid Training

  • Employee referral program - $500.00 for every referral hired

  • Excellent medical, dental and benefits plans

  • Great perks on everyday products and services with Canada's leading employee perk program

  • Internal career advancement opportunities

It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.

Responsibilities:

FR

  • Fournir un service technique de premier niveau en ce qui concerne l'installation, l'exploitation et la maintenance des produits et des applications ainsi que repondre a d'autres types de requetes clients entrantes. En mettant l'accent sur le service a la clientele.

  • Construire et entretenir des relations clients positives en proposant des solutions personnalisees et s'assurer que les demandes sont traitees de maniere appropriee en se coordonnant avec diverses fonctions au sein de l'entreprise.

  • Depanner et resoudre les problemes techniques a l'aide d'outils et de procedures de diagnostic etablis. Escalade les problemes des clients selon les besoins.

  • Responsable de la saisie precise des donnees en utilisant les applications prescrites.

EN

  • Provide customer service with regard to the installation, operation and maintenance of products and applications as well as answer other types of inbound customer queries. With an emphasis on Customer Care.

  • Build and maintain positive customer relations by offering personalized solutions and ensure requests are handled appropriately by coordinating with various functions within the company.

  • Troubleshoots and resolves technical issues using established diagnostics tools and procedures. Escalates customer issues as required.

  • Responsible for accurate data input using prescribed applications.

Qualifications:

FR

  • Doit etre age d'au moins 18 ans

  • Disponibilite a temps plein

  • Excellent Internet a domicile cable - le Wifi n'est pas autorise

  • Excellente connaissance de l'Internet a domicile en filaire - le Wifi n'est pas autorise

  • Excellente maitrise de l'anglais et du francais

  • Excellentes competences informatiques

  • Le bilinguisme (francais, anglais, tant a l'oral qu'a l'ecrit) est requis pour repondre aux appels des clients anglophones et francophones partout au Canada et dans le monde

EN

  • Must be at least 18 years of age

  • Full time availability

  • Excellent home internet hardwired - Wifi is not permitted

  • Excellent verbal and written communication skills in English and French

  • Excellent computer skills

Benefits & Perks

  • Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.

  • Robust career path with a full development plan and the opportunity to grow in the organization.

  • Paid 6 weeks training, 2 weeks' vacation.

  • Continuous learning through progressive training that is specific to your tenure and skills.

  • Competitive salary with incentive programs

  • Positive and supportive environment

  • Medical and Dental benefits, Employee Family Assistance Programs

Schedule

  • We are looking for candidates with open availability.

  • Program hours of operation - Monday to Sunday (24 hours). You will be provided with 8-hour shifts for 5 days a week. These can be morning, afternoon or night shifts. At least one day of the weekend availability is mandatory.

Location

  • Work from the comfort of your home

Compensation

  • Between 15.75-$19.5/hrdepending onprovince. 2 CAD per hour language premium

Teleperformance encourage les candidatures de personnes en situation de handicap. Des amenagements sont disponibles sur demande pour les candidats participant a tous les aspects du processus de selection. Si vous etes invite a participer au processus de selection, nous nous engageons a vous proposer les amenagements necessaires pour repondre au mieux a vos besoins.

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs.

Location:Remote

Reports to:Operations Supervisor

Contract:Regular, Full-time

Grade:High School Diploma

Travel Requirements:No

For existing vacancy: Yes

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

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