ZipRecruiter

Log In

1

Work From Home Insurance Customer Service Representative Jobs in Columbus, OH

Mike McClaskie Insurance Agency

Be Seen First

Licensed Insurance Customer Service Representative

Hilliard, OH · On-site

$36K - $50K/yr

The Licensed Insurance Customer Service Representative plays a vital role in supporting clients across various insurance product lines including Property & Casualty, Life, and Health Insurance.

DCI Agency

Insurance Customer Service Rep

Columbus, OH · On-site

$45K - $65K/yr

Team members work directly with ownership, contribute ideas that shape operations, and enjoy the ... If you value professionalism and a workplace where your voice matters, you will feel right at home ...

next page

Showing results 1-20

People also search for

All JobsWork From Home Insurance Customer Service Representative JobsWork From Home Insurance Customer Service Representative Jobs in Columbus, OH

Work From Home Insurance Customer Service Representative information

See Columbus, OH salary details

$9

$18

$26

How much do work from home insurance customer service representative jobs pay per hour?

As of May 28, 2026, the average hourly pay for work from home insurance customer service representative in Columbus, OH is $18.16, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $20.19 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Work From Home Insurance Customer Service Representative, and why are they important?

To thrive as a Work From Home Insurance Customer Service Representative, you need strong communication skills, knowledge of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center systems, and sometimes insurance licensing are important technical qualifications. Exceptional problem-solving abilities, patience, and self-motivation help individuals excel in this remote role. These skills and qualities ensure representatives can efficiently assist clients, resolve inquiries, and maintain high customer satisfaction while working independently.

What are some common challenges faced by Work From Home Insurance Customer Service Representatives and how can they be managed effectively?

Work From Home Insurance Customer Service Representatives often encounter challenges such as maintaining clear communication with both customers and team members, staying motivated without in-person supervision, and handling complex policy inquiries remotely. To manage these effectively, it's important to establish a dedicated and distraction-free workspace, use collaboration tools for regular team check-ins, and stay organized with digital resources. Adopting these practices helps ensure productivity and consistent customer service quality, while also fostering strong connections with colleagues despite the remote setting.

What does a Work From Home Insurance Customer Service Representative do?

A Work From Home Insurance Customer Service Representative assists customers with inquiries related to their insurance policies, such as billing questions, policy changes, and claims processing, all from a remote location. They communicate with customers by phone, email, or chat to provide information, resolve issues, and ensure customer satisfaction. These representatives also handle documentation and may process payments or update account information, all while adhering to company policies and privacy regulations. Working from home requires good communication skills, self-motivation, and the ability to use various digital tools effectively.

What is the difference between Work From Home Insurance Customer Service Representative vs Insurance Claims Specialist?

AspectWork From Home Insurance Customer Service RepresentativeInsurance Claims Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; specialized claims training or certification
Work EnvironmentRemote, home-based officeRemote or office-based, handling claims processing
Employer & Industry UsageInsurance companies, call centersInsurance companies, claims departments

The main difference is that Customer Service Representatives focus on assisting policyholders with inquiries, policy details, and billing, while Claims Specialists handle the processing and investigation of insurance claims. Both roles often require similar credentials and can be performed remotely, but their core responsibilities differ within the insurance industry.

What are popular job titles related to Work From Home Insurance Customer Service Representative jobs in Columbus, OH? For Work From Home Insurance Customer Service Representative jobs in Columbus, OH, the most frequently searched job titles are:
What job categories do people searching Work From Home Insurance Customer Service Representative jobs in Columbus, OH look for? The top searched job categories for Work From Home Insurance Customer Service Representative jobs in Columbus, OH are:
What cities near Columbus, OH are hiring for Work From Home Insurance Customer Service Representative jobs? Cities near Columbus, OH with the most Work From Home Insurance Customer Service Representative job openings:
Work From Home Insurance Customer Service Representative jobs near you

Licensed Insurance Customer Service Representative

Mike McClaskie Insurance Agency

Hilliard, OH • On-site

$36K - $50K/yr

Full-time

Medical, Retirement, PTO

Posted 16 days ago

Be Seen First

After you apply to this job, you can share why you’re interested to jump to the top of the candidate list.

Job description

The Licensed Insurance Customer Service Representative plays a vital role in supporting clients across various insurance product lines including Property & Casualty, Life, and Health Insurance. Operating within a small team, this role involves high daily customer interaction, utilizing specialized insurance software and custom in-house systems to provide exceptional service and ensure compliance.

Responsibilities

  • Support clients with policy information and updates
  • Assist with claims processing and related inquiries
  • Respond promptly to customer questions and concerns
  • Manage customer accounts and maintain accurate records
  • Resolve issues efficiently while ensuring compliance adherence
  • Document communications and maintain thorough case files
  • Facilitate clear and professional communication with customers

Preferred Qualifications

  • Entry-level experience in insurance customer service
  • High School Diploma or equivalent

Company Description

State Farm Insurance