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Work From Home Insurance Customer Service Representative Jobs in Texas

AO Globe Life

Entry Level Customer Service Rep WFH

Dallas, TX · On-site +1

$15.75 - $21.50/hr

... working from home? At AO Globe Life , we proudly serve working families, veterans, labor union ... No prior insurance experience is required. Comprehensive training and ongoing mentorship are ...

New

AO Globe Life

Insurance Representative WFH

Mcallen, TX · On-site +1

$38K - $52K/yr

You'll build lasting client relationships while delivering exceptional customer service in a fully ... Flexible work-from-home environment * No commuting * Modern virtual collaboration tools 💰 Weekly ...

New

McQuade Organization

$14.75 - $20.25/hr

* Assist clients virtually with enrolling in life insurance and supplemental benefit programs ... Build strong relationships by providing exceptional customer service before, during, and after ...

McQuade Organization

$13.75 - $18.75/hr

* Assist clients virtually with enrolling in life insurance and supplemental benefit programs ... Build strong relationships by providing exceptional customer service before, during, and after ...

McQuade Organization

$14.50 - $19.50/hr

* Assist clients virtually with enrolling in life insurance and supplemental benefit programs ... Build strong relationships by providing exceptional customer service before, during, and after ...

McQuade Organization

$14.50 - $19.75/hr

* Assist clients virtually with enrolling in life insurance and supplemental benefit programs ... Build strong relationships by providing exceptional customer service before, during, and after ...

McQuade Organization

$15.75 - $21.50/hr

* Assist clients virtually with enrolling in life insurance and supplemental benefit programs ... Build strong relationships by providing exceptional customer service before, during, and after ...

McQuade Organization

$14.75 - $20.25/hr

* Assist clients virtually with enrolling in life insurance and supplemental benefit programs ... Build strong relationships by providing exceptional customer service before, during, and after ...

McQuade Organization

$13.25 - $18/hr

* Assist clients virtually with enrolling in life insurance and supplemental benefit programs ... Build strong relationships by providing exceptional customer service before, during, and after ...

McQuade Organization

$14.50 - $19.75/hr

* Assist clients virtually with enrolling in life insurance and supplemental benefit programs ... Build strong relationships by providing exceptional customer service before, during, and after ...

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All JobsInsurance Customer Service Representative JobsWork From Home Insurance Customer Service Representative JobsWork From Home Insurance Customer Service Representative Jobs in Texas

Work From Home Insurance Customer Service Representative information

See Texas salary details

$9

$17

$25

How much do work from home insurance customer service representative jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for work from home insurance customer service representative in Texas is $17.51, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $19.47 per hour, depending on experience, location, and employer.

What are some common challenges faced by work from home insurance customer service representatives and how can they be managed effectively?

Work From Home Insurance Customer Service Representatives often encounter challenges such as maintaining clear communication with both customers and team members, staying motivated without in-person supervision, and handling complex policy inquiries remotely. To manage these effectively, it's important to establish a dedicated and distraction-free workspace, use collaboration tools for regular team check-ins, and stay organized with digital resources. Adopting these practices helps ensure productivity and consistent customer service quality, while also fostering strong connections with colleagues despite the remote setting.

What are the key skills and qualifications needed to thrive as a work from home insurance customer service representative?

To thrive as a Work From Home Insurance Customer Service Representative, you need strong communication skills, knowledge of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center systems, and sometimes insurance licensing are important technical qualifications. Exceptional problem-solving abilities, patience, and self-motivation help individuals excel in this remote role. These skills and qualities ensure representatives can efficiently assist clients, resolve inquiries, and maintain high customer satisfaction while working independently.

What is the best insurance company to work for remotely?

For work-from-home insurance customer service representatives, companies like State Farm, Progressive, and Allstate are known for offering remote positions with flexible schedules and training programs. Factors such as company culture, benefits, and opportunities for advancement can influence the best fit for individual preferences.

What is the difference between Work From Home Insurance Customer Service Representative vs Insurance Claims Specialist?

AspectWork From Home Insurance Customer Service RepresentativeInsurance Claims Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; specialized claims training or certification
Work EnvironmentRemote, home-based officeRemote or office-based, handling claims processing
Employer & Industry UsageInsurance companies, call centersInsurance companies, claims departments

The main difference is that Customer Service Representatives focus on assisting policyholders with inquiries, policy details, and billing, while Claims Specialists handle the processing and investigation of insurance claims. Both roles often require similar credentials and can be performed remotely, but their core responsibilities differ within the insurance industry.

What does a work from home insurance customer service representative do?

A Work From Home Insurance Customer Service Representative assists customers with inquiries related to their insurance policies, such as billing questions, policy changes, and claims processing, all from a remote location. They communicate with customers by phone, email, or chat to provide information, resolve issues, and ensure customer satisfaction. These representatives also handle documentation and may process payments or update account information, all while adhering to company policies and privacy regulations. Working from home requires good communication skills, self-motivation, and the ability to use various digital tools effectively.

How to become a work from home insurance customer service representative?

To become a work from home insurance customer service representative, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with insurance policies. Employers often require prior customer service experience and may provide training on specific insurance products and software tools. Having a quiet workspace and reliable internet connection is also essential for remote work.
What are popular job titles related to Work From Home Insurance Customer Service Representative jobs in Texas? For Work From Home Insurance Customer Service Representative jobs in Texas, the most frequently searched job titles are:
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Work From Home Insurance Customer Service Representative jobs near you

Customer Service Representative - Work from home

unifyCX

San Antonio, TX • Remote

$16 - $17.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 5 days ago

Job description

UnifyCX is growing and we are looking for an experienced and extraordinary Customer Service Representatives to join our motivated and ambitious Work from Home team. Unique schedules!
Pay Rate:
- Bilingual: $17.25 per hour
- English: $16 per hour
Additional Benefits: UnifyCX offers a comprehensive benefits package that includes health, life, vision, and dental insurance, as well as a 4% max matching 401K, and other financial opportunity options. 
Shifts:
Training Hours: M-F 8:00 am – 4:30 pm CST
Training duration:  3.5 Weeks
Hours of Operation: M-F 7 am – 10 pm CST; Sat 8 am – 5 pm CST
All schedules following training will fall within the above Hours of Operation.
What Will You Do?
As a Customer Service Representative, you will be the front line in providing a remarkable experience for our members. Our Customer Service Representatives are responsible for identifying opportunities and providing solutions to address our customers’ needs. The overall goal of each experience is to support new and existing customers and provide them with solutions through proven sales techniques.
Ideal candidates for this position will be outgoing, intelligent, dependable, and ready to take their career to the next level with a growing company. We are seeking an individual who has outstanding customer service and goal driven sales techniques and is eager to put a smile into every interaction.
**This position will be Work From Home; however, you must reside in one of the following areas: San Antonio, TX or Louisville, KY to be considered**
In this position, you will:  
  • Effectively communicate with customers over the phone and through various electronic channels for accessing account information and product offerings
  • Provide extraordinary customer service to build positive rapport on every interaction.
  • Consistently meets or exceeds daily, monthly, and quarterly sales goals.
  • Follow customers through authentication and call quality standards.
  • Receive inbound calls for upsell of products and services to existing customers.
  • Some outbound calls as needed.
  • Consistently present a professional image while conveying a positive and customer service experience.
  • Manage your time effectively to keep up with the incoming calls from the queue.
  • Work independently and maintain productivity.
  • Maintain current knowledge of and follow all policies and procedures while ensuring protection of customer confidentiality and privacy.
  • Accurately document information exchanged during each call.
  • Promote products and services; consistently cross-sell products at every opportunity.
  • Effectively probe to discover customer needs.
  • Other duties as assigned by management.
Who You Are:  
To be considered, candidates are expected to have the following:  
  • Minimum 6 months of customer service experience in a contact center environment.
  • Great listening skills and customer focused sales approach.
  • Excellent communication skills and professional telephone demeanor.
  • Strong computer skills and ability to learn new applications.
  • Strong organizational and time-management skills.
  • Exceptional attention to detail.
  • Availability to work Monday through Saturday between 8 AM – 11 PM EST.
Who We Are:  
UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman CX through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like recruitment AI, agent study buddy, voice of the customer (VoC), and automatic QA. Our engagement model prioritizes measurable results, like CES and retention, over outdated SLAs. With a focus on automation, talent enablement, strategic partnerships, and strict data protection, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact.
UnifyCX is a certified minority-owned business and an EOE employer who welcomes diversity.
 

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