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Insurance Customer Service Representative Jobs in Texas

StaffMyAgency LLC

Insurance Customer Service

Burleson, TX · On-site

$36K - $75K/yr

As our Customer Service Representative, you'll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience. Responsibilities include but not ...

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All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Texas

Insurance Customer Service Representative information

See Texas salary details

$24.2K

$45.1K

$68K

How much do insurance customer service representative jobs pay per year?

As of Aug 6, 2026, the average yearly pay for insurance customer service representative in Texas is $45,101.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,300.00 and $51,200.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What are the most commonly searched types of Insurance Customer Service Representative jobs in Texas? The most popular types of Insurance Customer Service Representative jobs in Texas are:
What cities in Texas are hiring for Insurance Customer Service Representative jobs? Cities in Texas with the most Insurance Customer Service Representative job openings:
What are popular job titles related to Insurance Customer Service Representative jobs in TX? For Insurance Customer Service Representative jobs in TX, the most frequently searched job titles are:
Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $45,101 per year, or $21.7 per hour.

Insurance Customer Service Representative

Allstate - Crystal Reagan Agency

Spring, TX • On-site

$15/hr

Full-time

PTO

Re-posted 15 days ago

Job description

Our office is growing and we are looking to bring on a new insurance customer service representative to fit into our close-knit office! As an insurance customer service representative, you will have the chance to learn how to market and tailor our products to the individual customers we serve. You will be responsible for being a point of contact to our customers and ensuring that their needs are taken care of in a timely manner.


To excel in this insurance customer service role, you will need to be energetic, motivated, and ready to let us help you learn the industry and obtain the tools you need to succeed!


Benefits

Hourly Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Evenings Off

Career Growth Opportunities

Weekends Off

Free Coffee


Responsibilities
  • Complete Binding Authority (about 40 hours).
  • Past insurance experience is a plus.
  • Must have a friendly voice to assist customers with policy services, identify customer needs, and market appropriate products and services that fit each individual client.
  • Must possess knowledge of computer and telephone systems in order to complete tasks.
  • Establish customer relationships and follow up with customers, as needed.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Maintain a strong work ethic with a total commitment to success each and every day.

Requirements
  • You must have your Texas General Lines P&C license or be willing to obtain a Texas General Lines P&C license.
  • Being people-oriented and self-motivated will greatly impact your overall success in this position.
  • You must be able to communicate effectively and have exceptional written, verbal and listening skills.
  • You must be able to use a computer and telephone system.
  • You must have reliable transportation.