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Insurance Customer Service Representative Jobs in Texas

Crouch Staffing Solutions, Inc.

Insurance CSR

Killeen, TX · On-site

$15 - $20/hr

Insurance Customer Service Representative Location: Killeen, TX Area Schedule: Monday-Friday, 8:00 AM - 5:00 PM Pay: $15.00-$20.00/hour (DOE) Position Overview Crouch Staffing is seeking a detail ...

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All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Texas

Insurance Customer Service Representative information

See Texas salary details

$24.2K

$45.1K

$68K

How much do insurance customer service representative jobs pay per year?

As of Aug 27, 2026, the average yearly pay for insurance customer service representative in Texas is $45,101.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,300.00 and $51,200.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What are the most commonly searched types of Insurance Customer Service Representative jobs in Texas?

The most popular types of Insurance Customer Service Representative jobs in Texas are:

What are popular job titles related to Insurance Customer Service Representative jobs in Texas?

For Insurance Customer Service Representative jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Insurance Customer Service Representative jobs in Texas look for?

The top searched job categories for Insurance Customer Service Representative jobs in Texas are:

What cities in Texas are hiring for Insurance Customer Service Representative jobs?

Cities in Texas with the most Insurance Customer Service Representative job openings:

What are popular job titles related to Insurance Customer Service Representative jobs in TX?

For Insurance Customer Service Representative jobs in TX, the most frequently searched job titles are:

Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 4% Contract, and 1% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $45,101 per year, or $21.7 per hour.

Insurance Customer Service Representative

Allstate Insurance Agency - Kristie Barrett

Plano, TX • On-site

$40K - $60K/yr

Other

Medical, Dental, Vision, PTO

Re-posted 2 days ago

Job description

Benefits:

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

Insurance Customer Service Representative Kristie Barrett Allstate Agency – Full Time

We are looking for a licensed and motivated Insurance Customer Service Representative to join our Allstate agency team! If you’re someone who enjoys helping others, thrives in a fast-paced environment, and is looking for a long-term career with growth potential, we want to hear from you.

Hourly Base Pay + Commission | Average Total Compensation: $40K–$60K+ annually

Benefits

Base salary + uncapped commission Paid training Health, Dental, and Vision insurance Paid time off (PTO) and paid holidays Growth opportunities within the agency

Responsibilities

Provide excellent customer service to maintain strong client relationships Handle policy changes, billing inquiries, and customer account updates Process Evidence of Insurance and policy documents Assist with cross-selling opportunities and referrals for additional products Meet individual and agency performance goals Identify opportunities for financial services and refer to appropriate team members

Requirements

Active Property & Casualty license (required) Minimum 1 year of Allstate customer service experience Prior insurance experience required Strong communication and problem-solving skills Coachable, dependable, and results-driven Positive and professional attitude

If you’re ready to grow your career with a supportive and high-performing team, apply today!

This is a remote position.

The agency staff opportunity is not an employment opportunity directly with Allstate Insurance Co.; but rather employment as a staff member with Allstate Exclusive Agents, who are independent contractors. ® 2021 Allstate Insurance Co.

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