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Insurance Customer Service Representative Jobs in Dallas, TX

StaffMyAgency LLC

Insurance Customer Service

Burleson, TX · On-site

$36K - $75K/yr

As our Customer Service Representative, you'll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience. Responsibilities include but not ...

The Reeves Agency

Customer Service Representative

Bedford, TX · On-site

$14.25 - $19.25/hr

As an Insurance Customer Service Representative, you will be a key point of contact for our clients, providing timely and accurate information while ensuring a positive customer experience. This role ...

Skybridge Resources

Insurance Customer Service

Irving, TX · On-site

$17.60 - $20.80/hr

Customer Service with Insurance Experience SkyBridge Healthcare is currently seeking Customer Service with Insurance experience for a 13-week contract in Irving, TX. SkyBridge Healthcare is a premier ...

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All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Dallas, TX

Insurance Customer Service Representative information

See Dallas, TX salary details

$25.7K

$47.9K

$72.2K

How much do insurance customer service representative jobs pay per year?

As of Aug 6, 2026, the average yearly pay for insurance customer service representative in Dallas, TX is $47,908.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,600.00 and $54,400.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What cities near Dallas, TX are hiring for Insurance Customer Service Representative jobs? Cities near Dallas, TX with the most Insurance Customer Service Representative job openings:
Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Dallas, TX as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $47,908 per year, or $23 per hour.

Insurance Customer Service Representative

Allstate Insurance Agency - Kristie Barrett

Plano, TX • Remote

$17 - $18.50/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 15 days ago

Job description

Benefits:
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Insurance Customer Service Representative
Kristie Barrett Allstate Agency – Full Time

We are looking for an experienced licensed and motivated Insurance Customer Service Representative to join our Allstate agency team! If you’re someone who enjoys helping others, thrives in a fast-paced environment, and is looking for a long-term career with growth potential, we want to hear from you.
Hourly Base Pay + Commission | Average Total Compensation: $40K–$60K+ annually

Benefits
Base salary + uncapped commission
Paid training
Health, Dental, and Vision insurance
Paid time off (PTO) and paid holidays
Growth opportunities within the agency
Responsibilities
Provide excellent customer service to maintain strong client relationships
Handle policy changes, billing inquiries, and customer account updates
Process Evidence of Insurance and policy documents
Assist with cross-selling opportunities and referrals for additional products
Meet individual and agency performance goals
Identify opportunities for financial services and refer to appropriate team members
Requirements
Active Property & Casualty license (required)
Minimum 1 year of Allstate customer service experience (required)
Prior insurance experience required
Strong communication and problem-solving skills
Coachable, dependable, and results-driven
Positive and professional attitude
If you’re ready to grow your career with a supportive and high-performing team, apply today!

This is a remote position.