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Customer Service Insurance Jobs in Dallas, TX (NOW HIRING)

StaffMyAgency LLC

Insurance Customer Service

Burleson, TX · On-site

$36K - $75K/yr

As our Customer Service Representative, you'll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience. Responsibilities include but not ...

Skybridge Resources

Insurance Customer Service

Irving, TX · On-site

$17.60 - $20.80/hr

Customer Service with Insurance Experience SkyBridge Healthcare is currently seeking Customer Service with Insurance experience for a 13-week contract in Irving, TX. SkyBridge Healthcare is a premier ...

La Familia Insurance

CSR

Balch Springs, TX · On-site

$14 - $18/hr

Sell and service insurance policies based on customer needs and requests, following all company policies and guidelines * Identify opportunities to upsell or cross-sell based on customer needs

La Familia Insurance

CSR

Irving, TX · On-site

$15 - $18/hr

Sell and service insurance policies based on customer needs and requests, following all company policies and guidelines * Identify opportunities to upsell or cross-sell based on customer needs

La Familia Insurance

CSR

Garland, TX · On-site

$15 - $18/hr

Sell and service insurance policies based on customer needs and requests, following all company policies and guidelines * Identify opportunities to upsell or cross-sell based on customer needs

La Familia Insurance

CSR

Fort Worth, TX · On-site

$15 - $18/hr

Sell and service insurance policies based on customer needs and requests, following all company policies and guidelines * Identify opportunities to upsell or cross-sell based on customer needs

La Familia Insurance

CSR

Mesquite, TX · On-site

$14 - $18/hr

Sell and service insurance policies based on customer needs and requests, following all company policies and guidelines * Identify opportunities to upsell or cross-sell based on customer needs

La Familia Insurance

CSR

Mesquite, TX · On-site

$14 - $18/hr

Sell and service insurance policies based on customer needs and requests, following all company policies and guidelines * Identify opportunities to upsell or cross-sell based on customer needs

La Familia Insurance

CSR

Dallas, TX · On-site

$14 - $18/hr

Sell and service insurance policies based on customer needs and requests, following all company policies and guidelines * Identify opportunities to upsell or cross-sell based on customer needs

La Familia Insurance

CSR

Garland, TX · On-site

$15 - $18/hr

Sell and service insurance policies based on customer needs and requests, following all company policies and guidelines * Identify opportunities to upsell or cross-sell based on customer needs

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All JobsCustomer Service Insurance JobsCustomer Service Insurance Jobs in Dallas, TX

Customer Service Insurance information

See Dallas, TX salary details

$9

$17

$25

How much do customer service insurance jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for customer service insurance in Dallas, TX is $17.54, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $19.52 per hour, depending on experience, location, and employer.

What is a customer service insurance representative?

Customer Service Insurance representatives are professionals who assist policyholders and potential customers with inquiries related to insurance products, policy details, claims, billing, and coverage options. They serve as the primary point of contact between insurance companies and clients, helping to resolve issues, answer questions, and ensure customer satisfaction. These representatives may work for insurance agencies, brokers, or directly for insurance companies, and are often available via phone, email, or online chat.

What are the key skills and qualifications needed to thrive as a customer service insurance representative?

To thrive as a Customer Service Insurance representative, you need a solid understanding of insurance products, strong problem-solving abilities, and often a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state-specific insurance licensing is typical. Outstanding communication, patience, and conflict resolution skills help you handle client inquiries and resolve issues effectively. These skills are crucial to building trust, ensuring customer satisfaction, and maintaining compliance in a regulated industry.

What is the difference between Customer Service Insurance vs Insurance Claims Specialist?

AspectCustomer Service InsuranceInsurance Claims Specialist
Required CredentialsHigh school diploma; insurance-related certificationsHigh school diploma; claims processing certifications
Work EnvironmentOffice, call centers, customer support centersOffice, claims processing departments
Employer & Industry UsageInsurance companies, agenciesInsurance companies, third-party claims firms
Common Search & ComparisonCustomer support roles in insuranceClaims processing and adjustment roles

Customer Service Insurance focuses on assisting clients with policy inquiries, billing, and general support. Insurance Claims Specialists handle the evaluation and processing of claims after incidents. While both roles require insurance knowledge and customer interaction, Claims Specialists are more involved in claims assessment and documentation, whereas Customer Service Insurance emphasizes ongoing client support.

What are some common challenges faced by customer service insurance representatives, and how can they overcome them?

Customer service representatives in the insurance sector often encounter challenges such as explaining complex policy details to clients, handling sensitive situations like claims or denials, and managing high call volumes. To overcome these, it's important to stay updated on product knowledge, practice empathetic communication, and utilize available support resources such as knowledge bases or team collaboration tools. Building strong problem-solving skills and seeking feedback from peers or supervisors can also help in navigating difficult interactions and improving overall service quality.
What are the most commonly searched types of Customer Service Insurance jobs in Dallas, TX? The most popular types of Customer Service Insurance jobs in Dallas, TX are:
What are popular job titles related to Customer Service Insurance jobs in Dallas, TX? For Customer Service Insurance jobs in Dallas, TX, the most frequently searched job titles are:
What job categories do people searching Customer Service Insurance jobs in Dallas, TX look for? The top searched job categories for Customer Service Insurance jobs in Dallas, TX are:
What cities near Dallas, TX are hiring for Customer Service Insurance jobs? Cities near Dallas, TX with the most Customer Service Insurance job openings:
Customer Service Insurance jobs near you
Infographic showing various Customer Service Insurance job openings in Dallas, TX as of August 2026, with employment types broken down into 87% Full Time, and 13% Contract. Highlights an 100% In-person job distribution, with an average salary of $36,485 per year, or $17.5 per hour.

Insurance Customer Service Associate

Cindy Montgomery Agency LLC

Richardson, TX • On-site

$34K - $40K/yr

Full-time

Dental, Life, PTO

Posted 9 days ago

Job description

Help People. Solve Problems. Build a Career.


Are you energetic, organized, and someone who takes pride in getting things done? Do you enjoy helping people, solving problems, and creating a great customer experience?


We are looking for a Customer Service Insurance Associate who is dependable, detail-oriented, and committed to providing exceptional service to our Personal Lines customers. This position is ideal for someone who enjoys building relationships, staying organized, and taking ownership of tasks from start to finish.


You will work directly with customers to assist with their Auto, Home, Renters, Condo, Umbrella, and Life Insurance needs while ensuring every request is handled accurately and efficiently.


Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Dental Insurance

Career Growth Opportunities


Responsibilities
  • Provide exceptional customer service to Personal Lines insurance clients.
  • Answer customer calls, texts, and emails in a timely and professional manner.
  • Assist with policy changes, billing questions, renewals, and service requests.
  • Follow up with customers and insurance companies to ensure requests are completed.
  • Take ownership of customer requests and see them through to resolution.
  • Maintain accurate records, notes, and documentation in agency systems.
  • Stay organized and manage multiple tasks while meeting deadlines.
  • Review policies and identify opportunities to improve customer protection.
  • Educate customers about their insurance coverage in a clear and helpful manner.
  • Assist customers with claims questions and provide guidance throughout the process.
  • Work closely with the team to ensure a smooth customer experience.

Requirements
  • Bilingual, fluent in both English and Spanish is preferred, but not required.
  • Highly organized and able to manage multiple priorities.
  • Reliable and accountablesomeone who does what they say they will do.
  • Strong with follow-through and follow-upyou don't let tasks fall through the cracks.
  • A natural problem solver who enjoys finding solutions.
  • Detail-oriented and takes pride in accuracy.
  • A strong communicator who enjoys working with people.
  • Positive, energetic, and willing to learn.
  • Comfortable using technology and learning new systems.
  • Able to work independently while also being a strong team player.
  • Texas Property & Casualty Insurance License preferred (or willingness to obtain within 30 dayswe provide support and training).
  • Previous customer service experience preferred.
  • Insurance experience is a plus but not required.