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Entry Level Customer Support Representative

Livonia, MI · On-site

$15 - $17/hr

... vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply. Please note that this is an ...

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Customer Service Insurance information

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How much do customer service insurance jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for customer service insurance in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are Customer Service Insurance representatives?

Customer Service Insurance representatives are professionals who assist policyholders and potential customers with inquiries related to insurance products, policy details, claims, billing, and coverage options. They serve as the primary point of contact between insurance companies and clients, helping to resolve issues, answer questions, and ensure customer satisfaction. These representatives may work for insurance agencies, brokers, or directly for insurance companies, and are often available via phone, email, or online chat.

What are the key skills and qualifications needed to thrive as a Customer Service Insurance representative, and why are they important?

To thrive as a Customer Service Insurance representative, you need a solid understanding of insurance products, strong problem-solving abilities, and often a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state-specific insurance licensing is typical. Outstanding communication, patience, and conflict resolution skills help you handle client inquiries and resolve issues effectively. These skills are crucial to building trust, ensuring customer satisfaction, and maintaining compliance in a regulated industry.

What is the difference between Customer Service Insurance vs Insurance Claims Specialist?

AspectCustomer Service InsuranceInsurance Claims Specialist
Required CredentialsHigh school diploma; insurance-related certificationsHigh school diploma; claims processing certifications
Work EnvironmentOffice, call centers, customer support centersOffice, claims processing departments
Employer & Industry UsageInsurance companies, agenciesInsurance companies, third-party claims firms
Common Search & ComparisonCustomer support roles in insuranceClaims processing and adjustment roles

Customer Service Insurance focuses on assisting clients with policy inquiries, billing, and general support. Insurance Claims Specialists handle the evaluation and processing of claims after incidents. While both roles require insurance knowledge and customer interaction, Claims Specialists are more involved in claims assessment and documentation, whereas Customer Service Insurance emphasizes ongoing client support.

What are some common challenges faced by customer service representatives in the insurance industry, and how can they overcome them?

Customer service representatives in the insurance sector often encounter challenges such as explaining complex policy details to clients, handling sensitive situations like claims or denials, and managing high call volumes. To overcome these, it's important to stay updated on product knowledge, practice empathetic communication, and utilize available support resources such as knowledge bases or team collaboration tools. Building strong problem-solving skills and seeking feedback from peers or supervisors can also help in navigating difficult interactions and improving overall service quality.
More about Customer Service Insurance jobs
What cities are hiring for Customer Service Insurance jobs? Cities with the most Customer Service Insurance job openings:
What are the most commonly searched types of Customer Service Insurance jobs? The most popular types of Customer Service Insurance jobs are:
What states have the most Customer Service Insurance jobs? States with the most job openings for Customer Service Insurance jobs include:
What job categories do people searching Customer Service Insurance jobs look for? The top searched job categories for Customer Service Insurance jobs are:
Customer Service Insurance jobs near you

Customer Service Insurance Representative

Almanzar Insurance Services LLC

Haverhill, MA • On-site

$25 - $35/hr

Full-time

PTO

Posted 21 days ago

Job description

We are seeking a Bi Lingual Spanish Insurance Customer Service Representative to join our team!

You will perform Sales and Service to new and current clients in order to drive company success.An Insurance Customer Service Sales Representative answers policy and billing inquiries, resolves service issues, recommends and sells appropriate insurance products, and builds client relationships to meet sales targets. Key responsibilities include educating customers on plans, processing policy adjustments, generating leads, managing client accounts, and coordinating with sales agents for complex or new sales.

Key Responsibilities:

  • Customer Service & Support:

  • Handle customer inquiries and complaints via phone, email, or in-person.
  • Explain insurance policy details, coverage limits, and billing issues.
  • Process policy adjustments, renewals, and claims support.
  • Maintain customer records and document all interactions.

  • Sales & Business Development:

  • Sell new insurance policies for various needs (auto, home)
  • Identify client needs and recommend suitable products and services.
  • Proactively generate new leads through networking, cold calls, and referrals.
  • Build strong relationships with clients to encourage retention and upselling
  • Previous experience working at an insurance agency
  • Ability to prioritize and multitask
  • Excellent written and verbal communication skills
  • Strong attention to detail
  • ​Strong organizational skills

Company Description

We are a fun and friendly office environment!