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Customer Service Insurance Jobs in Tennessee (NOW HIRING)

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Customer Service Insurance information

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$24

How much do customer service insurance jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for customer service insurance in Tennessee is $17.06, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $18.99 per hour, depending on experience, location, and employer.

What is a customer service insurance representative?

Customer Service Insurance representatives are professionals who assist policyholders and potential customers with inquiries related to insurance products, policy details, claims, billing, and coverage options. They serve as the primary point of contact between insurance companies and clients, helping to resolve issues, answer questions, and ensure customer satisfaction. These representatives may work for insurance agencies, brokers, or directly for insurance companies, and are often available via phone, email, or online chat.

What are the key skills and qualifications needed to thrive as a customer service insurance representative?

To thrive as a Customer Service Insurance representative, you need a solid understanding of insurance products, strong problem-solving abilities, and often a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state-specific insurance licensing is typical. Outstanding communication, patience, and conflict resolution skills help you handle client inquiries and resolve issues effectively. These skills are crucial to building trust, ensuring customer satisfaction, and maintaining compliance in a regulated industry.

What are some common challenges faced by customer service insurance representatives, and how can they overcome them?

Customer service representatives in the insurance sector often encounter challenges such as explaining complex policy details to clients, handling sensitive situations like claims or denials, and managing high call volumes. To overcome these, it's important to stay updated on product knowledge, practice empathetic communication, and utilize available support resources such as knowledge bases or team collaboration tools. Building strong problem-solving skills and seeking feedback from peers or supervisors can also help in navigating difficult interactions and improving overall service quality.

What is the difference between Customer Service Insurance vs Insurance Claims Specialist?

AspectCustomer Service InsuranceInsurance Claims Specialist
Required CredentialsHigh school diploma; insurance-related certificationsHigh school diploma; claims processing certifications
Work EnvironmentOffice, call centers, customer support centersOffice, claims processing departments
Employer & Industry UsageInsurance companies, agenciesInsurance companies, third-party claims firms
Common Search & ComparisonCustomer support roles in insuranceClaims processing and adjustment roles

Customer Service Insurance focuses on assisting clients with policy inquiries, billing, and general support. Insurance Claims Specialists handle the evaluation and processing of claims after incidents. While both roles require insurance knowledge and customer interaction, Claims Specialists are more involved in claims assessment and documentation, whereas Customer Service Insurance emphasizes ongoing client support.

What are the most commonly searched types of Customer Service Insurance jobs in Tennessee?

The most popular types of Customer Service Insurance jobs in Tennessee are:

What are popular job titles related to Customer Service Insurance jobs in Tennessee?

For Customer Service Insurance jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Customer Service Insurance jobs in Tennessee look for?

The top searched job categories for Customer Service Insurance jobs in Tennessee are:

What cities in Tennessee are hiring for Customer Service Insurance jobs?

Cities in Tennessee with the most Customer Service Insurance job openings:

Customer Service Insurance jobs near you
Infographic showing various Customer Service Insurance job openings in Tennessee as of August 2026, with employment types broken down into 92% Full Time, and 8% Contract. Highlights an 92% In-person, and 8% Hybrid job distribution, with an average salary of $35,486 per year, or $17.1 per hour.

Aviation Insurance Client Service Advisor

CS&A Insurance

Franklin, TN • On-site

$55K - $65K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Job description

Position Overview

We are seeking a detail-oriented and client-focused Aviation Client Service Advisor to join our team. The Client Service Advisor is responsible for servicing and supporting client accounts, managing renewals, maintaining strong insurance company relationships, and ensuring a high level of customer satisfaction.

This role is ideal for an experienced customer service, insurance or aviation professional who thrives in a service-driven environment and is committed to delivering accurate, timely, and proactive client support.

Key Responsibilities

Client Account Servicing

  •          Serve as the point of contact for assigned client accounts
  •          Manage day-to-day servicing needs including policy changes, endorsements, certificates, and audits
  • Respond promptly and professionally to client inquiries and service requests
  • Conduct policy reviews to ensure appropriate coverage and alignment with client needs

Renewals & Retention

  •          Help manage the renewal process from start to finish, including data collection, submissions, quote review, and renewal presentations
  •          Coordinate with producers and insurance companies to obtain competitive renewal coverage options
  • Support agency retention efforts by providing consistent, high-quality service

Carrier & Underwriting Coordination

  •          Work closely with insurance company underwriters to obtain quotes and negotiate pricing and coverage terms
  •          Prepare and submit accurate applications with supporting documentation
  • Monitor underwriting guidelines and requirements to ensure compliance 

Compliance & Administrative Duties

  •          Maintain accurate and up-to-date client records in Applied EPIC
  •          Ensure policies, endorsements and documentation comply with state regulations and agency procedures
  • Assist with customer claims
  • Maintain required licenses and complete continuing education as required
  • Invoicing and payment follow up

Collaboration & Support

  •          Work collaboratively with producers, account managers, and leadership
  •          Assist with onboarding new accounts
  • Identify opportunities for process improvement and operational efficiency

Qualifications

Experience

  •          Minimum of 3 years of customer service experience, insurance or aviation experience is a plus.
  • Ability to manage multiple accounts and deadlines with accuracy and attention to detail

Education

  •          Associates or Bachelors degree preferred with an emphasis on Business Administration, Finance, Risk Management & Insurance, Marketing, Accounting or a related field
  •          Equivalent insurance industry experience may be considered in lieu of a degree

 Skills & Competencies

  •          Strong written and verbal communication skills
  •          High level of organization and attention to detail
  •          Ability to work on your own or as a part of a team
  • Client-focused mindset with strong problem-solving abilities
  • Ability to explain insurance concepts clearly and professionally
  • Proficiency with Microsoft Office and insurance agency systems

 Compensation & Benefits

  •          Starting salary of $55,000 and higher, based on experience and qualifications
  •          Performance-based increases and career advancement opportunities
  • Paid time off and paid holidays
  • Health, dental, vision, and retirement benefits (as applicable)
  • Continuing education and professional development support

 Why Join Us?

  •          Competitive compensation with long-term growth potential
  •          Supportive, team-oriented work environment
  • Opportunity to work with established carriers and a diverse client base
  • Emphasis on service excellence and client retention
  • Stability and career growth within a respected insurance organization


Employment Type: FULL_TIME

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